810 IT Supervisor jobs in the United Arab Emirates

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

We are seeking a dedicated customer service representative to manage customer queries and complaints. This role requires you to be able to remain calm when customers are frustrated, have experience working with computers, and maintain a positive attitude at all times.

This is an excellent opportunity for individuals who enjoy interacting with people and resolving issues efficiently.

• Maintain a professional attitude towards customers
• Respond promptly to customer inquiries
• Communicate effectively through various channels
• Resolve customer complaints efficiently
• Stay knowledgeable about our products and services
• Process orders, forms, and applications accurately
• Keep records of customer interactions and transactions
• Collaborate with colleagues as necessary
• Provide feedback on the customer service process
• Manage a team of junior representatives (optional)

• High school diploma or equivalent
• Ability to remain calm under pressure
• Comfortable using computers
• Experience in customer support

As a key member of our front desk team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

• Respond to customer phone calls, emails, and walk-ins in a timely and professional manner.
• Register service complaints and assign jobs to technicians to ensure efficient resolution.
• Maintain a clean and organized reception area, ensuring a positive first impression for our clients.

To excel in this role, you will need:

• A minimum of 2-4 years of experience in a service center or customer-facing position.
• A Bachelor's Degree holder with a strong academic background.
• Excellent communication skills in English language, with the ability to communicate complex ideas simply and effectively.
• Proficiency in Arabic is an asset but not required.

At our organization, we value teamwork, adaptability, and a growth mindset. We offer opportunities for personal and professional growth in a dynamic and supportive environment.

At JW Marriott Marquis Hotel Dubai, we welcome you to the heart of the city's lively downtown district with modern luxury and award-winning service.

Our hotel is one of the tallest in the world, comprising two towers with 1,608 rooms, offering stunning views of the water and Dubai cityscape. You can enjoy a swim in the outdoor pool or a workout in the fitness center before relaxing with a massage at Saray Spa.

Explore a variety of cuisines at our 10 restaurants and lounges, including Japanese, Italian, Indian, and Thai options. For event planning, our hotel provides 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Nearby attractions include Dubai Mall, Burj Khalifa, and Dubai Opera.

We are seeking talented individuals to join our team as Store Assistants, providing opportunities for career growth within our extensive global portfolio of hotels. We offer competitive salaries with excellent benefits, including accommodation, meals, transportation, world-class training, recognition programs, hotel discounts worldwide, food and beverage discounts, family and friend discounts, international and local career opportunities, and comprehensive insurance coverage.

• Receiving and storing food and beverage items.
• Properly labeling, dating, and rotating all items according to Marriott standards, following correct food handling procedures.
• Completing requisitions promptly and ensuring only authorized items are removed from storage.
• Notifying supervisors of low or out-of-stock items.
• Pulling items from the freezer as per the pull chart.
• Maintaining cleanliness and order in refrigerators, freezers, and work areas.
• Performing reasonable requests from management within capabilities.
• Reporting any work-related accidents or injuries immediately.
• Following safety and security policies to ensure a safe environment.
• Reporting guest theft reports to Loss Prevention/Security.
• Adhering to hotel and departmental policies and procedures.
• Protecting guest and coworker privacy and confidentiality of proprietary information.
• Maintaining professional appearance and hygiene standards.
• Safeguarding company tools and assets.
• Performing additional duties as assigned by supervisors and management.
• Working hours as required, typically not less than 48 hours per week.
• Responding positively to guest questions and requests, using brand-specific service processes.
• Assisting colleagues to ensure proper coverage and guest service.
• Anticipating and addressing guest needs proactively.
• Engaging with guests about their stay and local attractions.
• Expressing gratitude and farewell to guests sincerely.
• Greeting guests warmly, using their names when possible.
• Providing directions and information about property amenities and local attractions.
• Answering phones professionally, within three rings, and handling calls courteously.
• Communicating clearly and professionally with guests and coworkers.
• Supporting coworkers with dignity and respect.

At Marriott International, we are committed to equal opportunity employment, valuing diverse backgrounds and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected classes by law.

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

Our client, a well-established event management company in Dubai, is seeking an experienced IT Supervisor to manage and support their internal IT infrastructure. This is a corporate, non-event-facing role, ideal for someone who excels in maintaining efficient systems, securing networks, and providing exceptional IT support to internal teams.

Key Responsibilities:

• Oversee the day-to-day IT operations across the office
• Provide hands-on technical support for hardware, software, printers, and network issues
• Maintain and upgrade servers, workstations, and communication systems
• Ensure cybersecurity, data protection, and IT policy compliance
• Manage IT asset inventory, licenses, and documentation
• Liaise with external vendors and service providers for equipment and support
• Monitor system performance and implement necessary upgrades or changes
• Lead and support a small team or coordinate outsourced IT service providers when needed

Requirements:

• 5+ years of IT support and infrastructure experience, preferably in a mid-size office environment
• Solid knowledge of Windows/Mac OS, networking (LAN/WAN), firewalls, and backup solutions
• Experience with cloud systems (e.g., Office 365, SharePoint, Azure, Google Workspace)
• Strong troubleshooting skills and ability to manage multiple tasks efficiently
• Excellent interpersonal and communication skills
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications (e.g., Microsoft, Cisco, ITIL) are a plus

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field