160 IT Support Analyst jobs in the United Arab Emirates

#Hiring - IT Support Analyst, to be based in Dubai! Salary Range: AED16,000 - AED18,000 depending on experience Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution. Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software If this sounds like the role for you, please reach out or send your CV/resume and covering letter to .

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A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location : Hybrid – Dubai, UAE

As a Technology Support Analyst , your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:

• Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.

• Monitor system health, implement backup/recovery solutions, and perform regular audits.

VDI Support:

• Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration:

• Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Active Directory & User Management:

• Manage users, groups, and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:

• Configure, maintain, and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.

CRM Support:

• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.

Security & Compliance:

• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:

• Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.

Process & System Improvement:

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.

Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

#Hiring - IT Support Analyst, to be based in Dubai!
Salary Range: AED16,000 - AED18,000 depending on experience
Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.
Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software
If this sounds like the role for you, please reach out or send your CV/resume and covering letter to .

Apply to Job

Upload Resume *

Personal Information

Full Name *

Email *

Phone

Candidate Profile

Experience *

I am currently working in this role

Powered by , a candidate tracking system that just works!

Direct message the job poster from FinTop Consulting

Location: Dubai

We are seeking a proactive and skilled IT Support Specialist to join our team. This role involves providing technical support for cloud servers, Virtual Desktop Infrastructure (VDI), Active Directory, Microsoft 365, VoIP systems, and CRM platforms. The ideal candidate will have a strong background in IT support, troubleshooting, and systems administration to maintain and optimize our IT infrastructure and support our staff's technology needs.

Technical Support: Provide Tier 1 and Tier 2 support for end-user hardware, software, and network issues. Resolve technical incidents and service requests via phone, email, or in person.

Cloud Servers: Administer and maintain cloud-based servers, monitor system health, ensure data integrity, and manage backup/recovery solutions.

Virtual Desktop Infrastructure (VDI): Support VDI environments, including setup, deployment, and troubleshooting for virtual desktops and applications.

Microsoft 365 Administration: Manage user accounts, permissions, and licenses within Microsoft 365; support Outlook, SharePoint, OneDrive, Teams, and related applications.

Active Directory: Handle user management, group policies, and directory structures; create and maintain user accounts, groups, and permissions.

VoIP Systems: Configure and troubleshoot VoIP phone systems, including setup, maintenance, and user support for phone and call routing issues.

CRM Support: Provide user support, configuration, and troubleshooting for the company CRM; assist with user training and documentation.

System Security: Ensure compliance with IT security policies, assist in implementing security protocols, and maintain system protection tools.

Documentation: Create and update documentation for technical processes, end-user guides, and troubleshooting procedures.

Continuous Improvement: Identify opportunities for IT process improvement and propose enhancements to IT systems and support workflows.

• Seniority levelEntry level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesStaffing and Recruiting and Financial Services

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Dubai, Dubai, United Arab Emirates 10 hours ago

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3 weeks ago Be among the first 25 applicants

Position Summary
The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset.

Position Summary
The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset.
Key Responsibilities

• Application Support:
• Provide first- and second-line support for Outsystems applications.
• Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner.
• Manage support tickets, prioritize tasks, and ensure timely resolution.
• System Maintenance:
• Monitor the health and performance of Outsystems applications.
• Apply updates, patches, and system upgrades as required.
• Perform routine maintenance tasks to ensure application stability.
• Collaboration:
• Work closely with developers, testers, and business analysts to identify and resolve technical issues.
• Liaise with end-users and stakeholders to gather feedback and provide support.
• Assist in the deployment and configuration of Outsystems applications.
• Documentation:
• Maintain technical and operational documentation for supported applications.
• Create user guides, troubleshooting documents, and knowledge base articles.
• Process Improvement:
• Identify areas for improvement in the support process.
• Propose and implement solutions to enhance application performance and user experience.
  

• Technical Skills:
• Experience with the Outsystems low-code platform.
• Proficiency in relational databases (e.g., SQL Server, Oracle).
• Understanding of APIs, web services, and integration concepts.
• Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET).
• Problem-Solving:
• Strong analytical and troubleshooting skills.
• Ability to identify root causes and implement effective solutions.
• Communication:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience:
• 6+ years in an IT support role, preferably involving Outsystems or other low-code platforms.
• Familiarity with ITIL frameworks and best practices is a plus.
  

• Outsystems certifications (e.g., Associate or Professional Developer).
• Experience in Agile/Scrum environments.
• Exposure to cloud platforms such as Azure or AWS.

• Seniority levelNot Applicable

• Employment typeFull-time

• IndustriesFood and Beverage Services

Referrals increase your chances of interviewing at Sphere IT by 2x

Get notified about new Support Analyst jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 1 year ago

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Chainlink Labs seeks a Solution Support Analyst to support institutional clients in banking, solving technical issues, and enhancing customer satisfaction in the Web3 industry.

Description

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description

As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact

Provide ongoing technical support to large scale, institutional users of our platform. Establish credibility with the relevant stakeholders within institutions to provide top level service to them. Help with the development of processes and practices that lead to increased efficiency. Develop a customer support knowledge base.

Requirements

Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications.
Strong knowledge of, and experience with blockchain/web3 technology.
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers.
Scripting skills highly preferred (Python in particular).

Preferred Requirements

Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry.
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix.
Ability to code (especially strongly typed languages and/or Solidity).
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States| Canada | United Kingdom| United Arab of Emirates| India

Brief Job Description:

We are seeking a skilled and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments. This role requires deep technical expertise combined with strong problem-solving and user communication skills, preferably within the UAE banking sector.

You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical teams.

Key Responsibilities:

• Ensure business continuity of Appian applications and related databases (SQL Server).
• L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage
• L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes
• L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations
• Manage and support application deployments, version upgrades, and infrastructure components.
• Provide production support, resolve issues, and meet defined SLAs.
• Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
• Conduct workflow design and optimization using Appian BPM.
• Troubleshoot and support templates and integrations.
• Support integration components using APIGEE and Oracle Integration Cloud (OIC).
• Analyze data and provide a resolution to business query on data.
• Work closely with microservices architecture, understand DevOps pipelines.
• Maintain traceability and transparency through tools such as JIRA
• Collaborate with application owners and IT teams to identify enhancements or fixes.
• Communicate with business users to understand issues and deliver support effectively.

Technical Expertise Required:

• Appian BPM: Design, development, and support
• SQL Server database management and support
• Core and Advanced Java
• JIRA
• Data Analysis
• Experience in UAE banking domain is a strong advantage

Soft Skills:

• Strong problem-solving skills and analytical mindset
• Excellent verbal and written communication
• Ability to work under pressure and manage multiple stakeholders
• Proactive and customer-focused attitude

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: Hybrid – Dubai, UAE

As a Technology Support Analyst, your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:

• Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.

• Monitor system health, implement backup/recovery solutions, and perform regular audits.

VDI Support:

• Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration:

• Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Active Directory & User Management:

• Manage users, groups, and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:

• Configure, maintain, and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.

CRM Support:

• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.

Security & Compliance:

• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:

• Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.

Process & System Improvement:

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.