31 IT Support Analyst jobs in the United Arab Emirates

Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, AlSaqer Heavy Equipment, AlSaqer Property Management, Royal International Construction, and Royal Joinery.

We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.

• Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.
• Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.
• Log, track, and resolve incidents using the company’s helpdesk or escalation system .
• Coordinate with software vendors for unresolved or complex technical issues.

• Manage user access, permissions, and security roles within the Autoline system.
• Configure workflows, settings, and user profiles according to operational requirements.
• Support new module or branch setups, data migration , and configuration activities.

• Monitor system performance and ensure application availability and reliability .
• Assist in software upgrades, patch management, and UAT (User Acceptance Testing) .
• Verify system functionality post-upgrade and coordinate with internal IT teams.

• Conduct onboarding and user training sessions for new and existing employees.
• Develop and maintain user manuals, SOPs, and training guides .
• Support staff in effectively using Autoline modules to optimize productivity.

• Ensure data accuracy and consistency across all modules and departments.
• Generate and support operational reports and dashboards as per management requirements.
• Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools .

• Identify system inefficiencies and recommend workflow or configuration improvements.
• Maintain documentation, change logs , and standard operating procedures.
• Participate in internal system audits to ensure data and IT governance compliance.

• Work closely with department heads to understand business needs and translate them into system solutions.
• Liaise with IT infrastructure teams on server, network, or access-related issues .
• Coordinate with vendors for technical support, enhancements, and new features.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global) .
• Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).
• Experience troubleshooting application, database, and access-related issues.
• Familiarity with SQL , system configuration, and reporting tools.
• Excellent analytical, communication, and customer service skills.
• Ability to work under pressure and manage multiple support requests.

• Autoline / Keyloop DMS
• SQL & Data Analysis
• System Configuration & User Management
• Helpdesk & Ticketing Systems
• DMS Integration Support
• Reporting & Documentation
• Microsoft Office (Advanced Excel Functions)

• Customer Focus – Understands user challenges and proactively resolves them.
• Accountability & Ownership – Delivers high-quality results with minimal supervision.
• Agility & Adaptability – Responds effectively to change and supports others through transitions.
• Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.
• Result Orientation – Sets clear goals and works proactively to achieve high performance.

Location: Abu Dhabi

Job Summary

The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups.

• Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc.
• Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex.
• Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views.
• Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue & avoid any regressions.
• Reporting on progress on issues / showstoppers to manager and other stakeholders
• Assist in developing business and operational processes and to participate in developing system training artefacts when required

• Minimum 5 years of experience as Murex Front office Business Analyst
• Extensive experience in setting up and validating Interest rate curves including for ARRs.
• Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).
• Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
• Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&L Notepad, FDI Templates, Blotters, Risk Matrices etc.
• Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
• Excellent knowledge of Capital Markets products and processes, front to back.
• Experience on implementation of both linear and non-linear products in Murex
• Strong analytical and problem-solving skills accompanied with excellent communication

• The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.
• The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
• Strong record of stakeholder management and leadership skills
• Strong understanding of the financial markets, trading, and banking solutions
• Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation
• Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.
• Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.
• Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
• Candidate must display strong verbal and written communication skills.

Business Support Analyst

Services / Business Support

501, Building A1-A2, Dubai South Business Park, Dubai DU, United Arab Emirates

Apply

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product , a huge global community , as well as a fun and exciting work environment

Survival Guide

As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers , and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

• Expertise: Develop proficiency in using Odoo’s SaaS/cloud applications.
• Problem-solving: Focus on prioritizing and implementing creative solutions to address customer inquiries.
• Communication: Clearly convey ideas and solutions to customers through both written and verbal communication.
• Customer satisfaction: Ensure quick and accurate resolution of customer issues to improve their satisfaction
• Collaboration: Work closely with Engineering, Product, and Development teams to escalate urgent issues and provide constructive feedback.
• Product testing: Actively engage in testing new and updated products, offering suggestions for improvisation.
• Product enhancement: Contribute towards the improvement of our product and documentation
• Support channels: Handle Tier 1 and Tier 2 issues through email, chat, and phone support.
• Customer feedback: Gather and share user feedback with the product team to assist in feature development.

• Fluency in both English and Arabic (written and spoken)
• SaaS familiarity and knowledge of G Suite
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Thrive in a critical learning and social setting, embracing new challenges and opportunities
• Customer oriented
• Autonomous and fast learner

• Business experience at an ERP
• Good knowledge of business processes
• Experience/knowledge with tickets-support
• Technical knowledge (XML, Python, JS)

• Great team of very smart people in a friendly and open culture
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Responsibilities

• Perform installation, configuration, and maintenance of client PCs/laptops and related peripherals
• Setup and maintain collaboration tools, video conferencing systems, and meeting room facilities
• Troubleshoot hardware/software issues and support printing/scanning devices
• Provide both in-house and remote helpdesk support; track issues using a proper ticketing system
• Maintain housekeeping and documentation of IT inventory
• Assist in basic IT procurements and vendor coordination

• Bachelor’s degree or other computer-related qualifications is required
• At least 2 years of experience in client support/helpdesk roles
• Proficiency in PC setup and troubleshooting, Microsoft Office/O365, email systems, and mobile device support
• Basic knowledge of networking (LAN/Wi-Fi, IP configuration, etc.)
• Strong customer service mindset with good communication skills
• A responsible team player, quick learner, and willing to take initiative
• Ability to work independently and under pressure to meet tight deadlines

We provide opportunities for long term career development with an expanding international practice. We offer attractive compensation and benefit package. Interested parties please send detailed CV, current & expected salary and availability by clicking Apply now.

Aedas is an Equal Opportunity Employer

(Data collected will be used for recruitment purpose only)

Posted On: 05 Sep, 2024

Type: Permanent

Job Category: IT Product Support

Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.

Key Accountabilities:

• Clarify, analyze & resolve incidents reported by the business users within defined SLA.
• Report the bugs to the product vendor and obtain immediate fixes and solution.
• Provide workaround solutions wherever possible if the permanent fix takes time.
• Patching the environments, rebase the application by installing the MR.
• Extending or customizing the application using Java as per the business requirement.

Key Skills:

• Good understanding of Calypso product and its architecture.
• Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
• Good experience in Limits & Compliance module.
• Good understanding of cash products & derivatives.
• Good experience in development and administration.

Qualifications:

• Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
• Certified Calypso application user/developer or any similar application (Murex).
• Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.

Language:

• Good communication skills both oral and written in English (Arabic is an advantage).

Thank you for applying!

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Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Overview

Dubai, United Arab Emirates | Posted on 09/07/2025

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

• Install, configure, and maintain POS terminals at cashier stations across retail outlets.
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
• Troubleshoot hardware and software issues related to end-user devices and peripherals.
• Ensure timely resolution of IT support tickets and maintain documentation of incidents.
• Coordinate with vendors and internal teams for hardware replacements and upgrades.
• Perform routine checks to ensure device readiness and compliance with IT standards.
• Support IT asset management and inventory tracking.
• Travel to various store locations across the UAE as required.

• Required Qualifications & Skills:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of Windows OS, networking basics, and endpoint security.
• Familiarity with retail IT environments and cashier terminal configurations.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid UAE driving license and personal car – mandatory.