465 IT Support Manager jobs in the United Arab Emirates

Job Responsibilities:

1. Review the technical terms and quality requirements in project tender documents and contracts, accurately identify and flag potential risks, and propose feasible solutions;
2. Assist the sales team with client visits, participate in online and offline technical exchanges and business negotiations, and provide professional technical support;
3. Address client inquiries regarding product performance, technical parameters, system solutions, installation and operation, load testing, and robot compatibility testing, thereby improving customer satisfaction;
4. Lead or assist in key stages of non-standard order execution, including factory audits, client visits, production supervision, inspections, and third-party testing;
5. Accurately communicate special technical requirements in orders and coordinate with internal departments to ensure smooth order delivery;
6. Be responsible for applying, filing, and following up on regional certifications and special customer certifications.

Job Requirements:

1. Minimum of 3 years of relevant technical or project experience in the PV module industry;
2. Fluent spoken English with strong English reading and writing skills;
3. Excellent cross-department communication and collaboration skills, with the ability to efficiently drive project progress;
4. Willing to travel frequently or take long-term overseas assignments, with primary work locations in Dubai or Changzhou.

A leading organization is seeking an experienced technical support leader to manage a team of client support engineers and ensure seamless customer service.

• Lead a team of 4 Client Support Engineers to deliver exceptional customer experiences.
• Develop and implement strategies to maintain a secure and efficient ticket flow, meeting Service Level Agreement commitments.
• Collect and document customer support issues with required materials for investigation details.
• Collaborate with team members to resolve issues efficiently and escalate when necessary.

Ensure high levels of customer satisfaction, professionalism, and teamwork in a fast-paced environment.

• Bachelor's Degree in Computer Engineering or related field.
• 5-10 years' experience in leadership roles of local teams of Client Support.
• Strong problem-solving skills and ability to analyze complex situations.
• Excellent customer service skills – professional, compassionate, and effective communication.
• Fluent Thai speaker with good English command.

Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

1. Manage and lead a team of support staff
2. Provide training, coaching, and mentorship to team members
3. Monitor team performance and ensure targets are met
4. Respond to customer inquiries and resolve issues in a timely manner
5. Maintain accurate records of customer interactions and transactions
6. Collaborate with other departments to improve processes and procedures
7. Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g., Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.
Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members
Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred
If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

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The Customer Support Manager will be responsible for building and leading a world-class customer support function. You will set up and oversee a team of 3 Team Leaders and 18 Support Agents initially , ensuring players receive seamless, high-quality support across chat, email, and phone.

This role is both operational and strategic: you’ll establish the processes, tools, and training that define the customer support experience, while also setting the culture for a high-performance, empathetic, and player-first support team. Your leadership will be instrumental in building trust, ensuring compliance, and driving long-term player retention and satisfaction in a highly competitive market.

This is a role where in-office time is recognised as highly valuable in the preliminary stages of our start up to build and shape the foundations of the novel Marketing and other teams yet we support flexibility where and when required.

• Team Leadership : Build, mentor, and scale a 20+ person support function (3 leads + 18 agents).
• Player Experience : Deliver fast, empathetic, multilingual support tailored to South Asian market needs.
• Operational Excellence : Define workflows, SLAs, and escalation processes to ensure efficiency and consistency.
• Crypto & Gaming Knowledge : Understand unique player challenges with crypto payments, wallets, and online casino play.
• Compliance & Trust : Ensure support interactions follow responsible gaming, AML/KYC, and regulatory standards.
• Retention Impact : Partner with Brand, CRM, and Product teams to turn support into a retention driver.

Experience Required

• 6–8+ years in customer support/service operations, with at least 3 years in a leadership role.
• Proven experience building, scaling and managing large-scale support teams (20+ people), ideally in iGaming, fintech, or digital-first consumer businesses.
• Strong understanding of South-east Asian customer behavior and communication styles , with experience in multilingual support (Thailand, Indonesia and Vietnam).
• Knowledge of crypto payments and wallets , or proven experience in fintech/gaming environments.
• Expertise in support systems and tools (Zendesk, Freshdesk, Intercom, or similar) and reporting dashboards.
• Track record of implementing SLAs, QA frameworks, and customer satisfaction programs .
• Strong cross-functional skills — able to partner with Marketing, Product, and Compliance.
• Comfortable working in a fast-paced start-up environment , balancing strategic planning with hands-on operations.

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.

At
Pivex Funded
, we're building a next-generation prop trading firm that makes trading easy, fair, and accessible for everyone. Headquartered in Dubai, UAE, we operate globally with the mission to empower traders with opportunities to grow, succeed, and get rewarded for their skills.

We're looking for a
Trader Support Manager
to lead and scale our support operations. In this role, you'll manage the front line of trader communication, ensuring seamless support, fair rule enforcement, and an excellent user experience across our global trader community. You'll build systems, mentor a team, and work cross-functionally with operations, product, and risk to continuously improve our processes.

Your Impact

• Lead and manage the trader support team, ensuring timely, accurate, and empathetic responses to trader inquiries
• Build and optimize support processes across live chat, email, and community channels (Discord, Telegram, etc.)
• Monitor key support metrics (response time, resolution rate, satisfaction) and drive continuous improvement
• Partner with product and risk teams to clarify rules, update FAQs, and communicate changes to traders effectively
• Train and mentor support agents on trading rules, platform knowledge, and customer-first communication
• Manage escalations for complex trader cases, ensuring fair outcomes aligned with company policies
• Design and maintain knowledge base, macros, and training resources to enable fast and consistent responses
• Provide feedback loops from traders to product and leadership to shape better platform experiences

About You

• Experience
  : 3+ years in customer support, operations, or account management, ideally in fintech, prop trading, or brokerage
• Leadership
  : Proven ability to manage and grow a high-performing support team
• Knowledge
  : Understanding of trading platforms (MT4/MT5, MatchTrader, cTrader, etc.) and prop firm evaluation models
• Communication
  : Excellent written and verbal English; additional languages a plus
• Analytical Mindset
  : Ability to analyze trader data, spot patterns in escalations, and propose process improvements
• Problem-Solving
  : Calm under pressure, with a structured approach to handling complex cases
• Tools
  : Experience with Freshdesk, Zendesk, Intercom, or similar support systems

What We Offer

• Entrepreneurial Environment
  : Work closely with founders and operators in a fast-scaling global fintech
• Impact & Growth
  : Shape the trader experience at the core of a new-generation prop firm
• Professional Development
  : Training, mentorship, and opportunities to build fintech + trading expertise
• Career Advancement
  : A clear path from team leadership to operational management roles
• Vibrant Culture
  : Join an ambitious, international team that values collaboration and innovation
• Team Events
  : Company retreats abroad, off-site team-building, and events that build lasting connections

Join us and build the support backbone of the future of trading.

Job Purpose

To oversee and manage all customer support operations for residential and commercial property buyers, tenants, and investors. The role ensures a smooth post-sales and post-handover experience, resolving client queries, handling complaints, and driving client satisfaction in alignment with the company's service standards and real estate regulations in the UAE.

Key Responsibilities 1. Customer Support Leadership

● Lead the day-to-day operations of the customer support team handling client inquiries (calls, emails, WhatsApp, and walk-ins).

● Oversee customer service processes related to unit handovers, snagging, payments, maintenance, and documentation.

● Ensure timely resolution of all client issues and escalations in coordination with relevant departments (sales, legal, projects, finance, facilities management).

1. Client Relationship Management

● Serve as the primary point of contact for VIP clients and high-value investors during post-sales and handover stages.

● Ensure a seamless customer journey from booking to handover and beyond.

● Maintain strong relationships with existing customers to encourage referrals and future investments.

● Manage internal agency relationships to ensure alignment on support processes, performance expectations, and service delivery standards.

Service Quality & Reporting

● Monitor service KPIs such as average response time, resolution time, CSAT (Customer Satisfaction), and complaint rates.

● Prepare weekly and monthly reports for senior management with insights on customer pain points and satisfaction levels.

● Implement service quality surveys and feedback loops.

4. Cross-Department Coordination

● Coordinate with technical, legal, and project teams to resolve snagging issues, construction delays, or title deed concerns.

● Work closely with the facilities and property management teams to ensure post-handover support is responsive and effective.

5. Policy & Process Development

● Create SOPs for customer handling during sales, post-sales, and after-handover phases.

● Develop and update customer support documentation and FAQs related to real estate processes (Ejari, title deeds, service charges, etc.).

● Stay updated on UAE real estate laws, DLD requirements, and RERA compliance to guide customer interactions legally.

Qualifications & Experience 1. Education

● Bachelor's degree in Business Administration, Real Estate, Customer Service, or related field.

● Certifications in Customer Experience or Real Estate (optional but preferred).

1. Experience

● 5–8 years in customer service, with 2–3 years in the UAE real estate industry (mandatory).

● Experience managing post-sales customer issues, especially in handover and property registration processes.

● Familiarity with RERA, DLD, and other local regulatory bodies.

Key Skills

Technical & Domain Skills

Knowledge of UAE real estate lifecycle

CRM systems (e.g. Salesforce, Property Finder CRM)

Microsoft Excel / reporting tools

Understanding of DLD, RERA, Ejari systems

Experience with snagging/handover procedures

Soft Skills

Excellent communication

Strong leadership & conflict resolution

Empathy & client-oriented mindset

Patience & problem-solving

Time management & multi-tasking

● Benefits: Visa, medical insurance, annual leave, travel, bonus/incentive structure

Job Type: Full-time

Pay: AED5, AED8,000.00 per month

Closing Date: 7 October 2025

NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Role Overview
The Business Support Manager focuses on monitoring, analysing, and improving the operational and financial performance of the International P&L. This strategic position involves using data-driven insights to help achieve the International P&L growth ambitions, objectives and streamline processes to improve efficiency, and maximize profitability.

The role requires the preparation of detailed account plans and performance reports for the International Leadership Team; including analysing market trends, operational and financial data to identify opportunities and areas of improvement.

Key Accountabilities

• Oversee and manage accurate contracted and pipeline revenue data to reflect status of opportunities across the International P&L and where required, generate Power BI reports for the International Leadership Team, NSLT and wider business briefings.
• Collaborate with the International Leadership Team to develop and implement strategies that align with organisational goals.
• Conduct market and competitive analyses to inform strategic decisions.
• Track key performance indicators (KPIs) across all International P&L functions.
• Analyse account performance; operational and financial data to identify trends and areas for improvement.
• Provide detailed reports to NATS International Leadership Team.
• Implement initiatives to enhance productivity and reduce costs. Assist in budgeting, forecasting and financial planning.
• Monitor spend and resource allocation to ensure alignment with business objectives.
• Contribute to the creation and development of the account plans and business plan presentations.
• Identify potential risks to accounts and business performance and develop mitigation strategies.
• Monitor compliance with internal policies and external regulations.

*Essential skills and experience: *

• More than three years of proven relevant experience in Power BI including the creation of dashboards and setting business KPIs.
• Experience of working in a large and complex business (multi-function/multi- stakeholder environment) and familiar with matrix management environments.
• Detailed knowledge of air traffic management and the aviation ecosystem.
• A flexible and adaptable approach, with the ability to prioritise tasks and produce work under pressure.
• Excellent professional and interpersonal communication skills both written and verbal.
• Ability to convey clear messages across a diverse and multi-disciplined environment, tailoring style to suit the needs of the audience.
• Self-motivated with a strong commitment to the attainment of company and personal objectives whilst always demonstrating high personal and professional standards.
• The ability to work to tight timescales and deliver to commitments.
• Culturally aware and sensitive to different business practices, communication styles and customer expectations.
• Proficient keyboard skills, with excellent working knowledge of MS Office (Word, Excel, PowerPoint, Teams and Outlook), Power BI, Power APPS and SharePoint.

*A *
dditional vacancy information:***

• Required to work flexibly across different time zones and working weeks.
• International travel as required.

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, as a member of our international team you'll also benefit from private healthcare and dental cover, generous leave entitlement with the option to purchase additional leave, wellness support and a comprehensive learning and development offering.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.

Job Description

• Manage and supervise Support leads handling day-to-day user issues.
• Act as point of escalation for end-user support beyond Service Desk resolution.
• Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
• Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
• Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
• Ensure timely resolution of incidents, service requests, and user onboarding activities.
• Monitor ticket queues, assign tasks, and enforce SLA compliance.
• Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
• Conduct regular user feedback surveys to improve IT support quality.
• Train and mentor Level 1 engineers to handle common incidents independently.
• Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
• Assist in planning resource allocation for peak business periods (month-end, project go-lives).

Skills

• Manage and supervise Support leads handling day-to-day user issues.
• Act as point of escalation for end-user support beyond Service Desk resolution.
• Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
• Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
• Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
• Ensure timely resolution of incidents, service requests, and user onboarding activities.
• Monitor ticket queues, assign tasks, and enforce SLA compliance.
• Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
• Conduct regular user feedback surveys to improve IT support quality.
• Train and mentor Level 1 engineers to handle common incidents independently.
• Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
• Assist in planning resource allocation for peak business periods (month-end, project go-lives).

Education

INFORMATION TECHNOLOGY

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