413 IT Support Manager jobs in the United Arab Emirates

Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

1. Manage and lead a team of support staff
2. Provide training, coaching, and mentorship to team members
3. Monitor team performance and ensure targets are met
4. Respond to customer inquiries and resolve issues in a timely manner
5. Maintain accurate records of customer interactions and transactions
6. Collaborate with other departments to improve processes and procedures
7. Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g., Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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We are currently seeking a Support Manager to join our team in Ajman, UAE. This position is specifically open to Indian nationals, but all qualified candidates are encouraged to apply.

• Oversee and manage the day-to-day operations of the support team.
• Provide guidance and support to the team, ensuring timely and efficient resolution of customer issues.
• Maintain a high level of customer satisfaction.

• Excellent communication and leadership skills.
• Ability to work under pressure in a fast-paced environment.
• Previous experience in a similar role is preferred but not required.
• As this is a part-time position, it is ideal for those looking for flexible work hours.
• Additionally, no prior experience is required, making this an excellent opportunity for those looking to gain experience in the support industry.
• Applicants must hold a valid biometric passport.

If you are passionate about providing top-notch support to customers and have the necessary skills and qualifications, we would love to hear from you Apply now and join our dynamic team in Ajman, UAE.

The successful candidate will be responsible for providing administrative support to senior managers, ensuring the smooth operation of our office.

• Plan and coordinate meetings, take detailed minutes, and distribute relevant information.
• Prepare and disseminate correspondence, reports, and other documents as required.
• Develop and maintain a comprehensive filing system, ensuring accuracy and accessibility.
• Assist in the preparation of regularly scheduled reports, highlighting key metrics and trends.
• Liaise with executive assistants to handle requests and queries from senior managers.

Requirements and Skills:

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task and prioritise work effectively.
• Proficiency in MS Office, particularly MS Excel and MS PowerPoint.
• Attention to detail and problem-solving skills.
• Real estate background knowledge is an asset.

About Us:

Our company is committed to excellence in the automotive industry. We offer a challenging and rewarding work environment with opportunities for growth and development.

Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.
Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members
Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred
If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

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Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.
Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members
Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred
If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

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The most in-demand professions in Ajman:

Users also frequently search in these cities:

More professions from the category Manager - Secretary - Communication:

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Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

• Manage and lead a team of support staff
• Provide training, coaching, and mentorship to team members
• Monitor team performance and ensure targets are met
• Respond to customer inquiries and resolve issues in a timely manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to improve processes and procedures
• Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g., Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

This job has no reviews yet. You can be the first!

Join to apply for the Customer Support Manager role at Motorola Solutions .

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Managed and Support Services Middle East and Africa

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit.

• The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

• Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
• Support the Pre-sales team with tender/proposal costs, risks & pricing, including supporting the Procurement team in sub-contractor scope, SLA's, commercial negotiations and contract set-up

• Excellent communication skills in English (verbal, written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
• Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements. Travel will be no less than 50% of the time in the assigned region.

Successful candidates are likely to hold either a Bachelor's degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years' experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.

25-50%

None

• Experienced

Motorola Solutions UK Limited-DDA

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Join to apply for the Customer Support Manager role at Motorola Solutions .

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Managed and Support Services Middle East and Africa

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit.

• The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

• Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
• Support the Pre-sales team with tender/proposal costs, risks & pricing, including supporting the Procurement team in sub-contractor scope, SLA's, commercial negotiations and contract set-up

• Excellent communication skills in English (verbal, written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
• Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements. Travel will be no less than 50% of the time in the assigned region.

Successful candidates are likely to hold either a Bachelor's degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years' experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.

25-50%

None

• Experienced

Motorola Solutions UK Limited-DDA

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate's client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate's product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate's products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.