1 362 IT Support Specialist jobs in the United Arab Emirates

The role of a Desktop Support Specialist involves providing timely assistance to clients with desktop-related issues. They will be responsible for troubleshooting and resolving hardware, software, and application problems in a ticketing system.

1. Provide first-level contact and problem resolution for client issues.
2. Collaborate with third-party vendors to address complex AV issues as needed.
3. Communicate issue status and resolution in a timely manner.
4. Update tickets for all reported incidents.
5. Install upgrades and troubleshoot various desktop applications.
6. Familiarize yourself with Mac OS to support Apple PC users.
7. Install upgrades and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Remediate desktop, laptop, printer, and other peripheral issues.
10. Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.

• A minimum of 18 months of IT experience.
• Experience with Windows 7/10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multitask, determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Will to work off-hours and weekends when required for projects or emergency support.

This position requires a strong understanding of desktop technology and the ability to provide expert-level technical support. The ideal candidate will have a proven track record of delivering exceptional customer service and working effectively in a team-based environment.

Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team. In this role, you will provide technical assistance and troubleshooting for end-users ensuring the smooth operation of desktop laptop and peripheral systems.

Key Responsibilities:

• Provide on-site and remote support for desktop/laptop systems printers and other peripherals.
• Address user inquiries troubleshoot technical issues and resolve problems in a timely manner.
• Perform regular system updates software installations and patches.
• Ensure anti-virus and endpoint security measures are active and up to date.
• Diagnose and resolve hardware failures and software malfunctions.
• Coordinate with vendors for hardware replacements and warranty claims when required.
• Assist in managing user accounts permissions and access to resources in Active Directory or equivalent systems.
• Support on-boarding and off-boarding processes ensuring proper IT setup for new and departing employees.
• Maintain records of support tickets troubleshooting steps and resolutions.
• Document IT processes FAQs and guides for end-users.
• Track and maintain IT equipment inventory.
• Support asset deployment and reclamation as needed.
• Work closely with IT teams to address escalated issues and participate in IT projects.
• Provide training to users on basic IT processes and tools.

Requirements:

• Proficiency in Windows OS and/or macOS troubleshooting.
• Basic networking knowledge (IP DNS DHCP VPN).
• Familiarity with IT tools like ticketing systems remote support tools and monitoring software.
• Hands-on experience with Active Directory and Office 365 administration.
• At least 23 years of experience in desktop support IT helpdesk or similar roles.

What We Offer:

• An opportunity to become part of diverse teams with international exposure.
• Comprehensive medical insurance for self.
• Residency sponsorship and flight allowances for self.
• Up to 30% discount in premium retail sports brand stores.
• Up to 20% discount in pharmacy chain.

Why Join Us:

We are dedicated to nurturing a vibrant inclusive and engaging work environment that promotes growth innovation and well-being. If you are seeking a challenging role where you can make a significant impact we would love to hear from you.

Job Opportunity:

VAM Systems seeks a skilled professional to fill the role of Desktop Support Engineer for our UAE operations. This position entails providing technical assistance and support to users, ensuring prompt resolution of issues and minimizing downtime.

Key Responsibilities:

• Providing hands-on technical support to users
• Ensuring timely resolution of technical issues
• Minimizing system downtime

Essential Skills and Qualifications:

• Minimum 3 years of experience in desktop support
• Excellent verbal communication skills

Benefits:

The selected candidate will work on a full-time basis, with no remote work options. The successful candidate will be responsible for delivering high-quality technical support services.

We offer a competitive remuneration package, commensurate with local market standards.

Administrative Officer - IT Department

The Opportunity

• Provide administrative support to the IT department and specific services to students, staff, and faculty.

The Responsibilities

• Handles the Director's daily schedule and diary.
• Designs and maintains spreadsheets for the checkout system of audio/visual equipment.
• Creates and updates the University personnel directory published on the Intranet.
• Maintains IT inventory and related records.
• Maintains purchased equipment and purchase transactions.
• Collaborates with vendors and the University Finance and Contracts/Procurement departments on IT quote requests, purchase orders, and payments.
• Coordinates external and internal training courses for IT staff.
• Actively supports the coordination of in-house technical training programs.
• Prepares formats and produces documents, materials, reports, meeting agendas, and minutes as required.
• Organizes and schedules meetings and appointments, coordinates catering, and notifies attendees of location and timing. Produces and distributes meeting agendas and minutes as required.
• Receives incoming calls and visitors, replies to inquiries, and responds to requests.
• Collects and distributes mail. Screens incoming mail, delivers outgoing mail, and liaises with courier companies for collection. Arranges for IT staff transportation and travel.
• Independently designs databases or spreadsheets to track divisional information, activities, or projects and trains other administrative staff on the use of these files.
• Provides document translation as required.
• Maintains personnel records of all staff within the department.
• Handles visiting consultants with logistical requests.
• Develops and implements training programs and workshops aligned to the University strategic plan and vision.
• Accountable for the smooth running of the department, which includes all administrative responsibilities and tasks.
• May independently communicate with vendors and make decisions for small purchases in accordance with University rules of purchasing.
• Has to maintain a professional image with both internal and external clients.
• Deals with different internal clients from different levels and departments.
• Communicates with the University Finance & Purchasing departments and with vendors.
• Communicates with other departments for their IT requirements.
• Interacts with staff, faculty, and students on a regular basis.
• Occasional contact with Deans, Directors, and Supervisors.

The Requirements

• Must possess a Bachelor's degree from an accredited institution and 2 years' experience working in an administrative role, preferably with senior management or in an IT department. Experience with personnel record keeping and/or inventory management is a must.
• Extensive experience with Microsoft Office, databases, and researching through the Internet is essential.
• The incumbent must be Bilingual (English/Arabic).

The Benefits

The University's benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., housing, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children, and healthcare provided to the employee and sponsored family members.

We are seeking a highly organized and detail-oriented Office Coordinator to join our team. In this role, you will be responsible for providing administrative support to staff and management.

• Coordinate calendars, schedule appointments and meetings for the team.
• Prepare reports, organize files, create presentations and correspondence.
• Answer phones, respond to emails and perform general office duties.

A high school diploma or equivalent is required. 1-2 years of administrative experience is preferred. Proficiency in Microsoft Office is essential.

A competitive benefits package including medical and dental coverage, paid vacation, remote working opportunities, and professional development programs.

This is an excellent opportunity to work in a dynamic environment and develop your skills as an administrator. If you are a motivated and detail-oriented individual who is looking for a new challenge, we encourage you to apply.

Our organization seeks a highly skilled Administrative Assistant to fill a key role in our team. The ideal candidate will possess excellent organizational skills, a high level of multi-tasking and time management capability, and the ability to work effectively in a fast-paced environment.

We are seeking a highly skilled Administrative Support Specialist to join our organization.

We are seeking an experienced Support Specialist to provide high-quality secretarial services to Partners and fee earners. Your key responsibilities will include:

• Efficiently managing your own workload, being proactive, and contributing to a positive team environment.
• Diary management, arranging meetings and calls, and checking emails in absence.
• Booking travel, handling telephone enquiries, and producing documents.

You will be part of a small team that values proactivity, initiative, and collaboration. To thrive in this role, you will have:

• Experience as a legal secretary, demonstrating enthusiasm and strong communication skills.
• High IT literacy, attention to detail, and ability to learn quickly.

Ongoing Opportunities for Growth

We offer training and development opportunities to support your professional goals and help you excel from day one.

We strive to reward your hard work and provide choice and flexibility through our benefits system. Key perks include a competitive salary, flexible working policy, bonus scheme, and more.

Diversity and Inclusion

We prioritize diversity and inclusion, actively breaking down barriers to create a welcoming environment for all talents. We believe a career in law should be open to everyone, fostering diversity and promoting a flexible working culture.

Office Assistant Job Summary

We are seeking a highly organized and efficient office assistant to join our team in Ajman, UAE. The ideal candidate will provide administrative support to ensure smooth daily operations of the office.

Key Responsibilities:

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• Organize and maintain office files, records, and documents;
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• Answer phone calls and redirect them as necessary;
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• Greet visitors and direct them to the appropriate person or department;
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• Order office supplies and keep inventory of stock;
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• Handle incoming and outgoing mail and deliveries;
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• Perform basic bookkeeping tasks such as data entry and invoice processing;
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• Assist in preparing reports, presentations, and other documents as needed;
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• Keep track of office expenses and prepare expense reports;
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• Maintain a clean and organized office environment.
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Requirements:

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• High school diploma or equivalent; additional certification in Office Management or related field is a plus;
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• Proven experience as an office assistant or in a similar role;
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• Excellent organizational skills with the ability to prioritize tasks efficiently;
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• Proficiency in Microsoft Office (Word, Excel, PowerPoint);
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• Strong communication skills with fluency in English (knowledge of Arabic is a plus);
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• Ability to work independently with minimal supervision;
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• Detail-oriented with strong multitasking abilities.
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Preferred Candidate Profile:

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• Candidates from African or Egyptian nationality who are looking for English speaking jobs are preferred;
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• Freshers are welcome to apply.
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