3 430 IT Support Specialists jobs in the United Arab Emirates

We are looking for a motivated Junior IT Help Desk Support to join our team.

What you'll do:

• Troubleshoot and resolve network and system issues.
• Configure and install IT solutions.
• Set up new users and manage security passwords.
• Communicate technical issues clearly to users.
• Learn and grow with new technical concepts.

Preferred/Advantageous Skills:

• Experience with Microsoft 365 administration.
• Experience with Active Directory.
• Strong general computer proficiency.

Background/Qualifications:

• 1 year of experience in a similar position is advantageous (not mandatory).
• Bachelor's degree in IT, Computer Science, or related field is advantageous.

Job Type: Full-time

Pay: AED4, AED4,500.00 per month

Application Question(s):

• Are you familiar with Microsoft 365 administration or Active Directory?
• Are you available to join immediately if selected?

Experience:

• IT support or help desk : 1 year (Required)

We are looking to hire an IT Helpdesk Technician who is motivated and customer-focused is required to join our IT department.

As the successful candidate, you will be responsible for providing first-line technical support to employees, troubleshooting hardware and software issues, and ensuring smooth operations across the organization for the IT department.

• Respond to IT service requests and incidents via telephone, email, ticketing system, or site visit, if necessary.
• Troubleshoot and resolve problems with hardware, software, and networks.
• Including desktops, laptops, printers, and mobile devices, install, configure, and maintain IT equipment.
• Provide support for managing user accounts and controlling access permissions to systems
• Maintain accurate documentation of incidents, solutions, and IT procedures.
• Provide guidance and training to end-users on IT best practices and tools
• Support IT projects and system upgrades as needed

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.

Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Technical Support Designer – For Senior Sales Consultant

We are seeking a technically skilled and client-focused Interior Designer to provide dedicated technical support to our Senior Sales Consultants. This role bridges design expertise with client engagement, ensuring that concepts are translated into accurate, high-quality deliverables that support the sales process and enhance the client experience.

Responsibilities:

· Act as the technical partner to Senior Sales Consultants, providing design input and technical expertise in client meetings.

· Prepare detailed layouts, technical drawings, and specifications to support proposals and project execution.

· Assist in space planning, furniture configuration, and integration of FF&E and lighting solutions.

· Create and present professional design documentation, including 2D/3D visuals, mood boards, and finish/material selections.

· Confidently explain technical details to clients, ensuring alignment between their vision and project feasibility.

· Coordinate with suppliers, brand representatives, and internal technical teams to validate product details, customization, and installation requirements.

· Support the preparation of accurate quotations and proposals in collaboration with the Senior Sales Consultant.

· Ensure precision, organization, and timely delivery of all technical outputs across multiple projects.

Candidate Profile:

· Degree or diploma in Interior Architecture or related field.

· 2–3 years of experience in interior design, ideally within a design company and preferably in the UAE.

· Strong technical knowledge of FF&E/lighting/System Furniture.

· Proficiency in AutoCAD, SketchUp, Photoshop, and MS Office Suite (especially PowerPoint).

· Familiarity with luxury furniture brands, design trends, and high-end project standards.

· Excellent communication and presentation skills; confident in client-facing situations.

· Strong organizational skills with the ability to manage multiple deadlines.

· Team player with a proactive and detail-oriented approach.

Design Portfolio to be submitted with CV to

Responsibilities:

• Liaise with BDEs and brokers regarding marine insurance inquiries.
• Prepare Marine insurance quotations.
• Coordinate with IT, Compliance, and Finance departments to ensure smooth operations, adherence to regulatory requirements.
• Process and issue marine insurance policies in the system.
• Ensure proper documentation and record-keeping.
• Perform additional tasks as assigned by the line manager.

• Bachelor's degree in any relevant field.
• 3-4 years of experience in marine insurance underwriting.
• Insurance qualifications are an added advantage.
• Strong analytical skills with attention to detail.
• Proficiency in MS Office, particularly MS Excel.

Our Client is seeking a technically skilled and detail-oriented IT Support Specialist to manage and support internal IT systems, with a strong emphasis on Excel-based reporting and SQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.
• Collaborate with other departments to understand and support their IT and data needs.

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
• Strong knowledge of SQL for querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools Power BI.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

Overview

Dubai, United Arab Emirates | Posted on 09/07/2025

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

• Install, configure, and maintain POS terminals at cashier stations across retail outlets.
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
• Troubleshoot hardware and software issues related to end-user devices and peripherals.
• Ensure timely resolution of IT support tickets and maintain documentation of incidents.
• Coordinate with vendors and internal teams for hardware replacements and upgrades.
• Perform routine checks to ensure device readiness and compliance with IT standards.
• Support IT asset management and inventory tracking.
• Travel to various store locations across the UAE as required.

• Required Qualifications & Skills:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of Windows OS, networking basics, and endpoint security.
• Familiarity with retail IT environments and cashier terminal configurations.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid UAE driving license and personal car – mandatory.