380 IT Support Technicians jobs in the United Arab Emirates

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.

Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role

We are seeking an experienced IT professional to handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices. The successful candidate will resolve hardware and software issues to maintain productivity.

• Excellent communication skills in English & Arabic to explain technical concepts in a clear and understandable manner to non-technical users.
• Troubleshoot and resolve issues related to hardware components (e.g., CPU, RAM, storage, peripherals).
• Install, configure, and maintain operating systems (Windows, macOS) and deploy and support software applications (e.g., productivity suites, antivirus, security tools).
• Provide technical assistance with printers, scanners, and other peripherals.
• Troubleshoot network connectivity issues, including wireless and wired connections.
• Configure network settings and troubleshoot VPN connections.
• User Account Management - Create, modify, and delete user accounts.
• Manage user permissions and access rights.
• Provide remote technical support using tools like TeamViewer or Remote Desktop.
• Visit user workstations to resolve hardware or software issues that cannot be addressed remotely.

MANDATORY

• ITIL certification (Foundation level or higher)
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti)
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience with Active Directory, Exchange, and Office 365

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Role: Help Desk - Branches Location: Abu DhabiRole Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB s professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB s Retail & institutional Banking products & services Knowledge of ADIB s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mai Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB's Retail & institutional Banking products & services Knowledge of ADIB's Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

• Role - Help Desk Operator - Arabic Speaker
• Type - Permanent
• Salary Transport
• Location- Abu Dhabi

Technical and Professional Skills

• Minimum two (1) years' experience in office environment using keyboard skills.

• Excellent Phone Manner.

• Excellent Customer Handling skills.

• Excellent Email Handling Skills.

• Excellent data entry skills.

• Good communication and interpersonal skills at an individual and team level.

Knowledge

• Ability to work in an individual and team environment.

• Well-developed customer service skills.

• Sound analytical skills.

• English spoken and written is essential.

• Knowledge of the property and facility management.

• Technical knowledge of building services operations is an advantage.

• Have understanding in the principles of Quality Assurance and working to procedures.

• Have an understanding and experience of using computerised logging systems.

• Ideally experience in use of CAFM system.

Regards

TASC Recruitment Team

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.