5 IT Teams jobs in the United Arab Emirates

Job Description

">As a Contact Centre Team Leader, you'll lead and motivate a team of 15+ contact center advisors to ensure great customer service and support. You'll provide key support to our client/s, coach and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practices.

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Job Title: Site Leader

Are you a hands-on site leader with a strong commitment to quality, safety, and daily execution excellence? We are looking for an experienced Foreman to take frontline responsibility for executing daily site activities safely, efficiently, and to the highest quality standards.

As a trusted partner on some of the region's most ambitious projects, we value reliability, innovation, and our people. This is a full-time role following a Monday to Saturday work week typical of site-based positions in our industry.

• Lead daily site activities, ensuring works are delivered safely, on time, and to the required quality.
• Coordinate labour, materials, and equipment to optimise workflow and minimise downtime.
• Enforce safety protocols and foster a culture of compliance and awareness.
• Read and interpret drawings to ensure correct execution and alignment with design intent.
• Monitor progress and take corrective action to overcome site-level challenges.
• Maintain accurate records of progress and workforce deployment.
• Support and motivate your team, resolve on-site issues, and escalate where required.

• Experience: 5+ years in a similar supervisory role within the GCC.
• Technical Knowledge: Practical understanding of construction activities, materials, and sequencing.
• Leadership: Proven ability to guide and manage small site teams effectively.
• Communication: Clear verbal and written communication with team members and engineers.
• Safety-First Mindset: Strong awareness of HSE principles and site compliance.
• Tools: Proficient in Microsoft Office; First Aider certification preferred.
• Exposure to QA/QC procedures, site inspections, and permit-to-work systems.

• The chance to contribute to some of the UAE's most iconic developments.
• A stable and collaborative work environment where leadership is valued.
• Clear pathways for personal development and career growth.

Reliable, proactive site supervisors with a passion for quality and results who can lead high-performing teams that drive delivery excellence.

Mid-Senior level

Full-time

Construction, Engineering Services, Data Infrastructure and Analytics

Join to apply for the Project Manager - CISCO to Microsoft Teams Migration role at Dicetek LLC

Join to apply for the Project Manager - CISCO to Microsoft Teams Migration role at Dicetek LLC

Job Summary: We are seeking an experienced Project Manager to lead the migration of our telephony infrastructure from CISCO IPT (Internet Protocol Telephony) systems to Microsoft Teams Telephony. The ideal candidate will have a strong background in project management and telephony systems, with understanding on IVR, call recoding tech stack and security. Additional preference will be given to candidates who have had hands-on experience in deploying and managing Microsoft Teams Voice solutions. Specifically within the UAE.
Key Responsibilities

• Project Planning and Execution: Develop and manage project plans, timelines, and budgets for the migration project.
• Stakeholder Management: Collaborate with internal stakeholders, including IT, operations, and end-users, to ensure smooth transition and minimal disruption.
• Technical Oversight: Oversee the technical aspects of the migration, ensuring compatibility and integration with existing systems.
• Risk Management: Identify potential risks and develop mitigation strategies to address them.
• Training and Support: Coordinate training sessions for end-users and provide ongoing support during and after the migration.
• Vendor Coordination: Work closely with vendors and service providers to ensure timely delivery and implementation of required services and equipment.
• Documentation: Maintain comprehensive project documentation, including plans, progress reports, and post-migration evaluations.
  

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of project management experience, with at least 2 years in telephony or IT infrastructure projects.
• Certifications: PMP, PRINCE2, or similar project management certification preferred.
  

• Direct Routing and SBC Configuration: Expertise in configuring Direct Routing with Session Border Controllers (SBCs) to enable PSTN connectivity.
• Call Management Features: Familiarity with Teams’ call management features, including call queues, auto attendants, and voicemail integration.
• Integration with Existing Systems: Ability to integrate Microsoft Teams
• Network Readiness Assessment: Experience in conducting network assessments to ensure optimal performance of Teams Telephony, including bandwidth requirements and QoS (Quality of Service) configurations.
• User Provisioning and Licensing: Knowledge of user provisioning processes and Microsoft 365 licensing models specific to Teams Telephony.
• Collaboration with Managed Service Providers: Capability to work with UAE service providers offering managed services to ensure seamless implementation and ongoing support.
• Familiarity with SIP (Session Initiation Protocol), call routing, and the Microsoft ecosystem is essential, particularly within the UAE market
• Excellent organizational, multitasking abilities and interpersonal skills.
• Proficiency Strong communication in project management software and tools.
• UAE Experience: Hands-on experience managing telephony migration projects in the UAE.
  

• Experience with large-scale telephony migrations. (If possible CISCO to Teams, in UAE)
• Familiarity with Microsoft Teams Voice and related technologies.
• Ability to work in a fast-paced, dynamic environment.

• Seniority levelNot Applicable

• Employment typeContract

• Job functionProject Management and Information Technology
• IndustriesIT Services and IT Consulting

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Job Title

• Senior Credit Risk Management Leader

Job Description

The successful candidate will be responsible for leading the credit risk management function in a senior management structure, formulating and implementing policies, procedures, and practices that are consistent with the overall strategy and objectives of the organization.

Key responsibilities include ensuring that credit approvals adhere to policy guidelines, monitoring and review is adequate to maintain portfolio quality and profitability, and the overall credit risk within the organization is at desired levels.

Key Accountabilities

• Credit Risk Strategy
• Formulate and implement the credit risk strategy in line with organizational objectives.
• Streamline the credit risk function objectives and departmental organizational structure in line with overall objectives of the organization.
• Credit Risk Management
• Manage, develop, and direct the credit risk function including all loan types, credit analysis, assessment & approval, review, monitoring & control, and recovery.
• Provide oversight of an effective credit approval process within the organization that supports the risk tolerance of the organization while also facilitating desired asset growth objectives.
• Take credit decisions independently as Senior Credit Risk Management Leader up to the amount of delegated financial & non-financial authority and serve as a responsible member of the Credit Committee. Ensure availability of timely and required information to Credit Committee members (and other credit approvers) for credit decision making.
• Serve as Chairman/senior member of Credit Committee L2 overseeing its activities & ensuring Committee acts and takes credit decisions within its mandated guidelines in an effective manner.
• Develop and maintain mechanisms / Risk rating models / TOAs etc. that allow for accurate identification of risk profiles/ratings in all asset categories.
• Enforce an effective monitoring system to ensure high quality of asset portfolio, assist in early identification of problem credits and help identify problem borrowers for early intervention (initiation of recovery actions) by the organization.
• Ensure credit processing & approval turnaround times as per agreed SLAs with stakeholders.
• Actively participate in complex/strategic client relationships and provide guidance on due diligence, risk assessment, risk rating, and documentation.
• Guide team on ways for optimum utilization of credit facilities by clients without any compromise on credit quality.
• Periodically review & reevaluate the adequacy and effectiveness of the organization's credit policies and procedures in credit risk management. Maintain, update, and recommend amendments to the organization's credit policy procedures, Risk Rating models, credit memorandums, risk criteria etc. based on lending experience and market expediencies ensuring it is aligned with overall organization's risk strategy & policy.
• To support performance of Credit Administration function and ensure that credit documentation process & collateral monitoring system is working smoothly and approved facilities are released in time for utilization by clients. Where possible, to review and simplify documentation process further in consultation with relevant stakeholders.
• Support performance of Credit Restructuring Department in identification of potential infection in credit portfolio classification/provisioning etc. and recovery measures/actions.
• Membership & active participation in other Committees such as Risk or Banking committees/projects/initiatives as required by senior management.

Industry and Sector Knowledge

• Keep abreast of different industries, local economy, and internationally regulatory changes in the business and global private banking practices, trends, issues, challenges, competitor analysis etc. and identify risk factors/impact in order to inform senior management and take necessary actions.

Internal Collaboration

• Increase collaboration with Business Heads and Product Heads in order to build up strong relationships, open communication channels, maximize synergies and opportunities.
• Supervise the development of service level targets and direct the coordination with other departments to meet client service expectations.
• Resolve any internal issues raised by subordinates, other departments etc.

Liaison with Regulators/Auditors

• Facilitate audit activities & conclude negotiations with examiners/regulators etc. on all credit audits matters/data ensuring timely availability of information and prompt response to queries of internal/external auditors and addressing their concerns/observations.

Leadership/People Management

• Manage the effective achievement of the credit risk management objectives through setting individual goals, managing teams' performance, and providing of formal and informal feedback and appraisal in order to maximize subordinates and the overall departmental performance.
• Motivate subordinates and promote a highly productive and positive professional work environment by developing staff competencies, providing the necessary tools and training, and ensuring that staff understand and meet expectations improve their knowledge and credit management skills with delegation of authorities.
• Responsible for interviewing, hiring, training & coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Balance team and individual responsibilities. Exhibit objectivity and openness to others' views. Give and welcome feedback to building a positive team spirit. Put success of team above own interests.
• Treat people with respect. Keep commitments. Inspire the trust of others. Work with integrity and ethically and uphold organizational values.

Continuous Improvements

• Support Group Chief Credit Officer in defining an optimum departmental structure assuring that appropriate resources are allocated to Credit management function to effectively meet objectives of the department and are optimally utilized.
• Identify opportunities for continuous improvement of systems, processes, and practices while taking into account international leading practices, improvement of business processes, cost reduction, and productivity improvement.
• Implement and adhere to the Credit area's annual budget/targets.

MIS

• Review portfolio reports and recommend measures as necessary to ensure the organization has adequately reserved for the risk inherent in the Bank's portfolio.
• Responsible for accurately reporting on the asset quality of the loan portfolio including delinquencies, non-accruals, loan concentrations, and profitability analyses.

Frameworks Boundaries & Decision Making Authority:

• The Senior Credit Risk Management Leader reports to the Group Chief Credit Officer and confers with the latter on critical and strategic issues.
• Exercising full discretion with the delegated authority. Key decisions having significant impact on the department are referred to the Group Chief Credit Officer for approval before implementation.
• The jobholder exercises financial authority as per the level established by management.

Communications & Working Relationships:

Internal:

• Group Chief Credit Officer
• Other Credits Heads (other regions) Team Leaders Credit Approval CAD & CRD.
• Private Banking coverage & Product Teams
• Functional Heads Group Heads GCRO DCEO & GCEO
• Other departments/subdepartments such as Audit, Risk & Compliance, Legal, HR, Strategy, COPS & Global Markets etc. as required

External:

• Key Private Banking Clients
• Government Authorities
• Banker Associations
• Banking Groups for Private Banking
• Financial Institutions
• Service Providers
• Central Bank
• External Auditors / Rating agencies

Qualifications :

Minimum Qualifications:

• Bachelor's Degree in Finance, Accounting, Economics, Commerce or any related discipline with preferably a professional qualification such as Diploma from Chartered Institute of Bankers or a Certified Financial Analyst (CFA)/ACA qualification
• Preferably a Master's Degree in a related area

Minimum Experience:

• Min 20 years with at least 10 years of experience in a leadership role in Credit Risk Management/Lending Function of a Financial Institution preferably international experience across multinational banks extensive experience and involvement in credit approval process at a decision-making level and oversight of Special Assets Function and Loan Review.

Knowledge Skills and Attributes:

• Innovative and strategic thinking skills.
• Solid experience and knowledge in credit risk management & risk assessment skills.
• In-depth knowledge of the Banking sector, clients, sectors, industries and market trends: Private Banking, Consumer, Corporate, Trade and Investment Banking, Treasury products and services.
• Knowledge of FAB's products and business strategies.
• Strong decision-making skills with sound and accurate judgment ability.
• High integrity and Business ethics.
• Strong leadership and people management skills
• Excellent interpersonal communication & Teamwork skills
• Ability to identify people personalities
• Attention to detail/analytical skills

Keyword

Leader

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