94 Itil Frameworks jobs in the United Arab Emirates

Key Responsibilities:

1. Oversee and manage the delivery of application support and new developments.
2. Ensure adherence to SLAs and governance protocols, maintaining high-quality service delivery.
3. Act as the primary point of contact for stakeholders, facilitating effective communication and addressing escalations promptly.
4. Monitor and manage incident escalations, ensuring resolution within agreed timelines.
5. Coordinate Agile practices, including sprint planning, stand-ups, and retrospective meetings.
6. Collaborate with Business Analysts and technical teams to prioritize tasks and allocate resources effectively.
7. Review performance metrics, prepare status reports, and provide updates to stakeholders regularly.
8. Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
9. Manage team capacity, including cross-training plans, to ensure business continuity.

Required Experience:

Manager

Job Summary:

The Field Service Engineer is responsible for delivering, installing, troubleshooting, testing, and repairing pressure control equipment at customer locations.

Key Responsibilities:

• Perform all tasks independently while training, delegating, and reviewing the work of lower-level employees.
• Lead daily operations on-site, requiring experience with wellhead systems.

Requirements:

Highly experienced technician with excellent problem-solving skills.

Ability to travel to customer locations on a rotational basis.

Experience working in customer locations with minimal supervision.

Strong communication and interpersonal skills.

Physical ability to perform tasks that require heavy lifting, bending, and standing for long periods.

Benefits:

Competitive salary and benefits package.

Opportunities for career growth and professional development.

Collaborative and dynamic work environment.

Travel requirement:

This role requires working in customer locations on a rotational basis.

Language:

English required.

We are seeking an exceptional Service Delivery Specialist to enhance our guest experiences through professional service delivery.

The ideal candidate will possess a strong passion for delivering excellent customer service and a commitment to maintaining high standards of quality and cleanliness.

You will be working closely with our kitchen team to ensure seamless service delivery, managing multiple tasks simultaneously, and taking a proactive approach to work. This role requires effective time management and multitasking skills to deliver exceptional service to our guests.

Main Responsibilities:

• Deliver outstanding customer experiences through various services, including table setting, communication with the kitchen, interacting with guests, and maintaining clean work areas and supplies.
• Collaborate with the kitchen team to ensure efficient service delivery and maintain high standards of quality and cleanliness.
• Maintain a safe and welcoming environment for our guests, adhering to established policies and procedures.

• A high school diploma or equivalent qualification.
• Less than 1 year of relevant work experience is preferred.
• No supervisory experience is required.

We are committed to being an equal opportunity employer, embracing diversity and promoting inclusivity in all aspects of our business.

We are seeking an experienced Technical Operations Manager to oversee the wellbeing, availability, and technical advisory for service projects, bidding activity, and field services. This role involves commissioning, start-up, and other service projects internally and externally.

• To be the primary point of contact for technical support and inquiries from customers and field service teams.
• To support Service Managers in developing technical scope, cost, and schedule for service project bids and customer meetings.
• To coordinate internal and external resources, customer communications, and execute service projects, including start-up and commissioning of company-owned units, sold units, and field service jobs.
• To identify technical training needs, prepare related budgets, and schedules for the service technical team.
• To upkeep department special tools and register them in compliance with established procedures.
• To analyze repetitive event occurrences and provide technical solutions to service teams and customers.
• To coordinate, schedule, manage availability of services project teams, and address any concerns arisen.
• To provide service utilization progress reports to regional management office.

• Able to respond to common inquiries or complaints from internal as well as external customers.
• Able to write technical reports, calculate equipment improvements, and apply engineering concepts to troubled areas.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Able to manage service projects, coordinating internal and external resources, budgets, and logistics.
• Critical thinking and decision-making skills are essential to balance customer needs with company cost issues.
• Good customer management and communication skills are required to maintain customer confidence both internally and externally.
• Must be a team player and self-starter and have the ability to work with little/no supervision.
• University Graduate; Mechanical Engineering.
• 12 to 15 years or more experience with gas engines/compressor equipment.

Enerflex is a premier integrated global provider of energy infrastructure solutions. We foster a culture of ensuring our employees have the tools to do their jobs right, but also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and committed to ensuring Enerflex remains a safe and inclusive space for all.

This role requires international travel and working in remote geographical locations. The successful candidate must be able to adapt to changing circumstances and priorities while maintaining high levels of professionalism and integrity.

We are seeking an experienced professional to provide exceptional customer service and promote this idea throughout the organization. The goal is to maintain a high level of efficiency, profitability, and customer satisfaction while meeting their expectations.

The ideal candidate should have at least 6 years of experience in UAE cleaning and maintenance services with a strong background in supervisory roles. As the Cleaning and Maintenance Supervisor, you will lead and oversee a team of cleaning and maintenance personnel to ensure cleanliness, safety, and functionality of our facilities.

1. Team Leadership: Lead and manage a team of cleaning and maintenance staff, including assigning tasks, providing guidance, and conducting performance evaluations to ensure high standards of service delivery.
2. Cleaning and Maintenance Oversight: Oversee and coordinate daily cleaning and maintenance activities to maintain a clean, safe, and well-organized environment across facilities.
3. Training and Development: Provide training and ongoing support to team members to equip them with necessary skills and knowledge to perform duties effectively.
4. Quality Control: Conduct regular inspections to ensure quality of cleaning and maintenance services, addressing any deficiencies promptly.
5. Inventory Management: Monitor and maintain adequate supplies of cleaning and maintenance materials, equipment, and tools to ensure smooth operations.
6. Health and Safety Compliance: Ensure compliance with all safety and health regulations, implementing measures to prevent accidents and promote a safe working environment.
7. Equipment Maintenance: Coordinate and oversee maintenance and repair of cleaning equipment to ensure optimal functionality and longevity.
8. Communication: Liaise with other departments and management to address specific cleaning and maintenance needs and provide regular updates on the team's performance.
9. Problem Solving: Identify and resolve any issues or challenges related to cleaning and maintenance, employing effective problem-solving skills.
10. Social Media Management: Provide daily updates from the Social & Chat environment, maintaining an efficient response time based on business expectations and participating in team meetings with the Social Marketing team.

• Proven working experience as a Customer Service Manager or Retail Manager in the UAE for at least 6 years.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Working knowledge of customer service software, databases, and tools.
• Awareness of the industry's latest technology trends and applications.
• Ability to think strategically and lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• PC skills including Microsoft Office applications, like Word, Excel, and PowerPoint.

• Written and fluent spoken English.
• Tagalog is required.
• Arabic and/or Hindi are advantageous.

We are seeking a Customer Service Representative to provide exceptional customer service for both internal and external clients.

This role involves assisting with all types of requests from customers, including order bookings, complaint handling, and solution support. You will work closely with various stakeholders to ensure smooth daily operations and continuously improve internal processes.

• Process customer purchase orders and create sales orders.
• Deliver transport-related instructions and other relevant information.
• Coordinate the claims process and serve as the main point of contact for customers throughout.

• High school diploma or higher.
• Fluent in English.
• Proficient in MS Office (intermediate level).
• Strong customer orientation with keen attention to detail.
• A collaborative team player.
• Previous experience in customer service is an advantage.

As a dynamic company, we offer a supportive environment where your skills and contributions matter. This is a unique opportunity for UAE Nationals to grow and develop their careers in a business that values local talent.