68 Key Performance Indicators jobs in the United Arab Emirates

Overview

Job Title: Business Data Analyst (Banking) - Digital Transformation

Job Type: Full-Time Contract (1 year, renewable)

Location: On-site, Dubai, Dubai, United Arab Emirates

Job Summary:

Join our team as a Business Data Analyst at the forefront of digital transformation within a leading UAE bank. In this pivotal role, you will bridge business stakeholders and technology teams, applying deep analytical expertise to drive insights, optimize processes, and elevate customer journeys across key digital banking initiatives. Embrace an asynchronous work culture that values exceptional written communication and proactive problem-solving.

Key Responsibilities

• Elicit, analyze, and document business requirements, user stories, and process flows for digital projects.
• Act as a key liaison between business units and technical teams to ensure clear understanding of project objectives.
• Conduct gap analysis and impact assessments for new features and system changes within core banking functions.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog grooming, and daily stand-ups.
• Design and execute test scenarios, supporting user acceptance testing (UAT) and solution validation.
• Write complex SQL queries to extract and analyze large datasets, generating actionable insights and KPI reports with Power BI.
• Translate analytical findings into clear, data-driven recommendations and presentations for diverse stakeholders.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, Finance, Business, or a quantitative discipline.
• 5-9 years’ experience as a Business Analyst, with a strong background in Banking, Financial Services, or FinTech.
• High proficiency in SQL and PL/SQL, with hands-on experience in Power BI for data visualization.
• Proven experience working with core-banking systems and exposure to digital transformation projects.
• Solid understanding of Agile methodologies (Scrum, Kanban) and expertise with JIRA.
• Exceptional written communication skills, adept at working in asynchronous, collaborative environments.
• Strong analytical and critical thinking abilities with excellent stakeholder management.

Preferred Qualifications

• Relevant professional certifications (CBAP, PMI-PBA, Agile Scrum, Data Analytics).
• Experience with data modeling, Python or R for advanced analytics, and systems like Flexcube or OFSAA.
• Expertise in digital banking products, customer journey mapping, and process optimization.

Become part of our team and contribute to high-impact initiatives, working on projects that set industry standards and drive meaningful change. We foster an inclusive, high-performing culture offering career development opportunities, comprehensive benefits, and a collaborative environment to help you thrive.

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**ABOUT US:**
Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna's mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we're focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change"
**Purpose of role:** Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.
**Main Duties/Responsibilities:**
Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with business leads to understanding new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Work with business stakeholders in the development of user acceptance test cases Work with business stakeholders in the execution of user acceptance testing Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation
**Experience/Qualifications Required:**
+ Bachelor's degree in business, finance, information management or a related discipline
+ 3-5 years of business analysis work preferably in insurance or financial services sector.
+ Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
+ Good understanding of UAE insurance market and regulations.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
+ Analysis and support of the production of project proposals or business cases.
+ Demonstrate a proven understanding of the business process re-engineering.
+ Experience creating user acceptance testing documentation and leading UAT
+ Must be a self-starter who is able to plan and lead work sessions with little oversight.
+ Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.
+ Good knowledge and experience in Scaled Agile Framework and Agile overall
**Skills Required:**
+ Strong communication skills
+ Ready to learn new business processes
+ Interpersonal skills
+ Team working - internal/external
+ Customer Focus - internal/external
+ Good business/product knowledge
+ Organizational skills
+ Good time management
+ Negotiation skills
+ Decision making
+ Advanced User of Microsoft applications - Word, Excel, Project, Visio
+ Experience in usage of Jira, Azure Dev Ops Platforms
+ Identification of problems and problems solving
+ Knowledge of Scaled Agile framework
+ Six sigma certifications would be a plus
+ Data analysis and Interpretation
+ Critical Thinking
**What we are looking for**
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.
**Join us and be part of a company where your growth, ideas and contributions are valued. Let's create something extraordinary together. It's time to look to your future and apply to work for Cigna today!**
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

GMEX’s Technology stack is based on: Java, JSF web-based GUIs, Low Latency Bus Architecture, FIX Messaging, Data Feeds, open-source database (PostgreSQL) & Linux (Centos) operating systems.

Delivery is typically Agile and experience should be demonstrable of how to drive projects.

Experience in trading applications or financial services is a bonus.

Job purpose

To gather client requirements and liaise with the development team to ensure these are delivered satisfactorily.

To be able to demonstrate GMEX systems to potential clients.

To manage test cycles and ensure quality is maintained.

Key responsibilities and accountabilities

• Business Analysis
  • Requirements definition and production of specifications.
  • Design study – workshop facilitation.
  • Managing client expectation.
• Quality Assurance
  • System testing.
  • Production of test scripts.
  • Management and delivery of Go/NoGo documentation.
• Client Management
  • Monitoring of client relationship and interfacing with key business personnel.
  • Check daily the 3rd party trade feeds. All non-transmitted trades to be investigated.
  • Assist with the creation and maintenance of Market Operations processes, and help improve operational efficiency.
• Client Onboarding
  • Liaison with any 3rd parties who are connecting to the GMEX systems
• Training
  • Training of client and internal staff.
• Other Duties
  • Pre-sales demonstrations.
  • Assistance in creating sales proposals.
  • Flexibility of working hours to coincide with market hours and project deadlines.

Key skills

• Ability to deal with staff at all levels.
• Ability to work well under pressure.
• Excellent interpersonal skills.

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Job Description
We are seeking a highly skilled and detail-oriented Business Analyst with over 5 years of experience in the banking and financial services domain. The ideal candidate will have a strong understanding of banking products, processes, and regulatory requirements, and will be responsible for gathering business requirements, analyzing data, and supporting the implementation of technology solutions that align with business goals. Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories.
• Work closely with product owners, developers, QA teams, and project managers to ensure successful delivery.
• Conduct gap analysis, impact analysis, and feasibility studies.
• Support UAT (User Acceptance Testing) and coordinate with business users for validation.
• Prepare BRDs, FRDs, process flows, and other documentation.
• Analyze and improve existing banking processes and systems.
• Ensure compliance with banking regulations and internal policies.
• Act as a liaison between business and technical teams.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Finance, Information Technology, or related field.
• 5+ years of experience as a Business Analyst in the banking or financial services industry.
• Strong understanding of retail banking, corporate banking, digital banking, or core banking systems.
• Experience with requirement gathering, documentation, and stakeholder management.
• Proficiency in tools like JIRA, Confluence, MS Visio, Excel, and SQL.
• Familiarity with Agile and Waterfall methodologies.
• Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications:

• Experience with regulatory projects (e.g., AML, KYC, Basel, FATCA).
• Knowledge of banking APIs, digital transformation, or FinTech integrations.
• Certifications such as CBAP, CCBA, PMI-PBA, or Scrum Master are a plus.

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Business Analyst page is loaded# Business Analystremote type: On-sitelocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”**Purpose of role:** Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.**Main Duties/Responsibilities:**Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with business leads to understanding new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Work with business stakeholders in the development of user acceptance test cases Work with business stakeholders in the execution of user acceptance testing Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation**Experience/Qualifications Required:*** Bachelor’s degree in business, finance, information management or a related discipline* 3-5 years of business analysis work preferably in insurance or financial services sector.* Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.* Good understanding of UAE insurance market and regulations.* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.* Analysis and support of the production of project proposals or business cases.* Demonstrate a proven understanding of the business process re-engineering.* Experience creating user acceptance testing documentation and leading UAT* Must be a self-starter who is able to plan and lead work sessions with little oversight.* Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.* Good knowledge and experience in Scaled Agile Framework and Agile overall**Skills Required:*** Strong communication skills* Ready to learn new business processes* Interpersonal skills* Team working - internal/external* Customer Focus - internal/external* Good business/product knowledge* Organizational skills* Good time management* Negotiation skills* Decision making* Advanced User of Microsoft applications – Word, Excel, Project, Visio* Experience in usage of Jira, Azure Dev Ops Platforms* Identification of problems and problems solving* Knowledge of Scaled Agile framework* Six sigma certifications would be a plus* Data analysis and Interpretation* Critical Thinking**What we are looking for**We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.**Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!***About Cigna Healthcare**Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.**If* *you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.* #J-18808-Ljbffr

Shape the Future with Jadeer! We're hiring a Business Analyst on behalf of our client in the UAE!

About Our Client:
Our client, a leading IT company in the UAE, is renowned for its innovative solutions and commitment to optimizing business processes. They are seeking an experienced Business Analyst to bridge the gap between IT and business, ensuring the successful implementation of projects and business strategies.

The Role:
As a Business Analyst , you will be responsible for analyzing business needs and processes, identifying areas for improvement, and working closely with IT and stakeholders to develop effective solutions that align with organizational goals.

What You'll Do:

• Analyze and document business processes and workflows.
• Identify and prioritize business needs and opportunities for improvement.
• Collaborate with stakeholders to gather and define business requirements.
• Translate business needs into technical specifications for IT teams.
• Conduct feasibility studies, risk assessments, and impact analyses for business solutions.
• Facilitate meetings between business units and technical teams to ensure alignment.
• Monitor and evaluate the effectiveness of implemented solutions.
• Prepare and present reports, proposals, and recommendations to stakeholders.

What We're Looking For:

• A Bachelor's degree in Business Administration, Information Systems, or a related field.
• Minimum of 5 years of experience as a Business Analyst or in a similar role.
• Strong analytical, problem-solving, and decision-making skills.
• Experience with business process modeling and process improvement methodologies.
• Excellent communication and stakeholder management skills.
• Familiarity with project management and software development life cycles (SDLC).
• Certifications such as CBAP, PMP, or similar are an advantage.

What's in It for You:

• Competitive compensation package.
• Opportunity to work on transformative business projects.
• Professional development and career advancement opportunities.
• A collaborative and innovative work environment.

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Our client is a dynamic and progressive energy business with a strong focus on energy transition and decarbonisation. With operations across multiple jurisdictions, the organisation is known for maximising value from mature assets while embracing innovative, sustainable energy solutions

• Work closely with the Decommissioning Directorate to support monthly performance reporting and quarterly business reviews.
• Review and validate monthly Value of Work Done (VOWD) to ensure accurate financial reporting.
• Maintain accounting records for Joint Venture (JV) assets and ensure compliance with Joint Operating Agreements (JOA) and accounting standards.
• Support the preparation of budget and forecast submissions, including annual business planning activities.
• Assist with the month-end close process, ensuring accurate journal entries, reconciliations, and reporting.
• Monitor and review gross transactions, ensuring correctness before running monthly JV cutback processes.
• Prepare and issue monthly JV billings, cash calls, cost carry statements, and bank reconciliations.
• Ensure timely and accurate reporting of Authority for Expenditure (AFE) to both internal stakeholders and JV partners.
• Manage partner queries related to billings, cash calls, and cost allocations.
• Coordinate and support partner Joint Venture audits, including preparation, documentation, and query resolution.
• Complete monthly balance sheet reconciliations and take corrective actions where needed.
• Provide accurate and timely information for internal and external financial reporting teams.
• Support JV finance and operating committee meetings as needed.
• Collaborate with cross-functional teams including accounts payable and operations to resolve discrepancies and support business objectives.
• Ensure adherence to internal controls, accounting policies, and financial governance standards

• Professionally qualified accountant (CA, CIMA, ACCA, or equivalent).
• 5+ years of post-qualification experience, ideally with prior exposure to JV or project-based accounting.
• Proficient in SAP, Oracle, SUN, or other financial ERP systems.
• Strong Excel and analytical skills.
• Previous experience working with Joint Ventures or decommissioning projects is an advantage.

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We are currently seeking a skilled Business Analyst with strong knowledge of import-export processes to support international trade operations for one of our key clients in the UAE. This is a great opportunity to contribute to projects focused on optimizing cross-border logistics, compliance, and documentation flow .

Key Responsibilities of Business Analyst

Analyze import/export processes including customs compliance, documentation, and freight forwarding .
Gather and document business and technical requirements related to global trade operations .
Map current processes and recommend improvements to boost efficiency and ensure compliance .
Coordinate with internal development teams, service providers, and vendors during solution development.
Participate in testing and UAT phases to ensure delivery quality .
Collaborate with product owners across the project lifecycle.
Stay updated on international trade regulations, customs procedures, and Incoterms .

Qualifications Required for Business Analyst

Bachelor's degree in business administration, Supply Chain, International Business , or related field.
3 to 5 years of experience as a Business Analyst , ideally in import-export or international logistics .
Solid knowledge of Incoterms, customs clearance, and shipping documentation .
Proficiency in data and project tools (Excel, PowerBI, SQL, Jira, Confluence).
Strong analytical, communication, and problem-solving skills .

Company Bio

Dicetek LLC is a leading global IT solutions provider headquartered in Dubai, UAE. With a strong presence across multiple geographies , Dicetek specializes in delivering high-quality consulting, technology, and outsourcing services . Our mission is to empower businesses through innovative IT strategies and streamlined processes . We value integrity, customer satisfaction , and continual improvement , working closely with clients to shape digital transformations that matter. Learn more about our work and culture:

Full Time

Dubai, UAE TBD #J-18808-Ljbffr

About TechBiz Global

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

About the Role

We are looking for a highly proficient and results-oriented Business Analyst to join our team. Reporting directly to the Commercial Leader, this role is crucial in bridging the gap between customer requirements and technical solutions, ensuring the delivery of innovative Web3 blockchain payment solutions that meet client expectations.

The ideal candidate will have extensive experience in gathering and translating business requirements for Web3 vendors, a customer-centric approach, and a proven track record in customer-facing technical roles. This is an exciting opportunity to make a significant impact in a fast-paced, startup environment.

Key Responsibilities:

• Requirements Analysis:

  • Collaborate with clients to thoroughly understand and document their business needs and technical requirements for blockchain payment solutions.

  • Utilize structured methodologies (e.g., interviews, workshops, stakeholder meetings) to elicit detailed requirements.

• Customer Engagement:

  • Serve as a key technical liaison for customers, building trust and fostering strong relationships to ensure alignment on project goals.

  • Gather and address client feedback to refine solutions and processes.

  • Provide support for client needs after the sales cycle, extending beyond go-live.

• Translation to Technical Requirements:

  • Convert business requirements into actionable technical specifications for development teams.

  • Collaborate closely with developers to ensure that delivered solutions align with customer expectations and organizational goals.

• Documentation and Reporting:

  • Prepare and maintain comprehensive documentation (e.g., Business Requirements Documents, use cases, workflows, process diagrams).

  • Provide regular updates to stakeholders, highlighting project progress, risks, and mitigation strategies.

• Industry Awareness:

  • Stay informed about Web3 and blockchain payment trends to guide decision-making and contribute to innovative solutions.