14 Key Stakeholder jobs in the United Arab Emirates

Company:

The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.

We will count on you to:

• Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
• Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
• Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
• Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.

What you need to have:

• Bachelors degree in Business Administration Finance or a related field.
• 0-1 years of experience in client relationship management customer service or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.

What makes you stand out:

• A proactive approach to problem-solving and a willingness to learn and develop further.
• Strong interpersonal skills to effectively collaborate with team members and clients.
• A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.

Required Experience:

IC

Drive growth and customer satisfaction as a CRM Manager.

This key role is instrumental in developing and executing innovative CRM strategies to enhance revenue growth, customer engagement, and retention.

• Develop data-driven insights to inform CRM strategy and measure success.
• Define and track key performance indicators for CRM performance, including repeat rate, RFM, LTV, customer happiness, and loyalty metrics.

Key Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in CRM strategy, customer engagement, and automation.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent leadership and communication abilities, with a track record of managing and developing high-performing teams.
• Proficiency in CRM tools, preferably with hands-on experience in ESP or similar platforms.
• Creative aptitude with an understanding of design principles for customer-facing communications.

Experience:

• 5–6 years of experience in CRM, marketing automation, retention, or related roles.
• Preference for those that have worked within fast-paced retail businesses.
• Demonstrated success in implementing advanced CRM automations that improved customer repeat rate, LTV, and percent of business from existing customers.
• Experience in designing and managing impactful customer loyalty programs that improves the customer repeat rate.
• Proven ability to enhance customer metrics such as NPS and satisfaction scores.

• Seniority level Associate

• Employment type Full-time

• Job function Marketing
• Industries Retail Apparel and Fashion

We are seeking a skilled Customer Relationship Management (CRM) expert to join our team. In this role, you will be responsible for overseeing the CRM system, managing customer data, and optimizing customer interactions to enhance customer satisfaction and drive sales.

• Oversee the CRM software, ensuring it is up-to-date and utilized effectively by the sales and marketing teams.
• Manage and maintain customer databases, ensuring accuracy, completeness, and data security.
• Track and manage leads generated through various sources, such as website inquiries, walk-ins, and phone calls.
• Provide training and support to staff on CRM usage, best practices, and data management protocols.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

As a CRM expert, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. You will also have access to ongoing training and development opportunities to help you grow in your career.

This is a full-time position, and the ideal candidate will have a strong background in CRM systems and customer relationship management. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.

Job summary:

To build and maintain strong relationships with suppliers. Foster collaboration, resolve conflicts, and drive joint initiatives, contribute to the organization's success in achieving strategic objectives, enhancing operational efficiency, and fostering innovation through supplier partnerships.

General Responsibilities:

• Policy, Procedures, Process and Systems
• Ensure the compliance of organization's policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely and comply with the business policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization's requirements in a timely manner.

Job Specific Responsibilities:

• Foster collaborative relationships with key suppliers, establishing open lines of communication and building trust.
• Proactively engage with suppliers to understand their needs, challenges, and strategic objectives, aligning them with the organization's goals.
• Act as the primary point of contact for supplier-related matters, ensuring timely and effective communication.
• Proactively identify and address conflicts or issues that arise in the supplier relationship, working towards timely and satisfactory resolutions.
• Facilitate constructive dialogue and negotiation between the organization and suppliers to find mutually beneficial solutions.
• Collaborate with cross-functional teams to address any operational or contractual issues that may impact the supplier relationship.
• Organize and facilitate supplier engagement activities, such as workshops, joint improvement initiatives, and innovation sessions.
• Encourage collaboration and knowledge sharing between the organization and suppliers to drive continuous improvement and innovation.
• Actively seek opportunities for joint projects and initiatives that enhance operational efficiency, quality, and innovation.
• Lead and initiate regular joint business reviews with suppliers, sharing performance data and insights.
• Assess suppliers' capabilities and identify opportunities for skill and capacity development.
• Facilitate training programs and resource sharing initiatives to enhance suppliers' capabilities and performance.

HSE, Security, and Risk Protocols:

The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:

• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.

Essential Requirements

• Bachelor's degree in Supply Chain Management, Business Administration or equivalent
• 6 years of relevant working experience

Desired Requirements

• Master's degree in Supply Chain Management, Business Administration or equivalent

The role is responsible for supporting clients that aim for setting up and supporting a regulated license under DFSA and FSRA regulatory framework such as Category 3A, 3B, 3C and Category 4 obtaining Category 3C or Category 4 license while providing excellence in fund services client relationship management and nurturing client relationships within our Fund Services business line. The role holder shall primarily interface between external parties (regulator, fund sponsors, fund managers, auditors, bankers, brokers, legal counsels, etc.) to understand their requirements and internal parties to ensure compliance, ensuring all the deliverables are accurate, on time and of high quality.

FUND FORMATION

• Assist with the initial engagement and pre-application process with the DIFC and DFSA and FSRA for Category 3A, 3B, 3C and Category 4 license applications on behalf of clients.
• Draft and/or support the preparation of the Regulatory Business Plan (RBP) and facilitate its submission to the DFSA/FSRA for preliminary feedback.
• Completion of all required DFSA/FSRA application forms, including AUT-CORE, AUT-IND, and AUTAMS, as applicable.
• Compiling and preparation of the complete application packages for Category 3A, 3B, 3C and Category 4 license applications.
• Submission of or provide support in filing the final application package, inclusive of the RBP and all supporting documentation, to the DFSA/FSRA.
• Be the primary point of contact between client and the Regulator and provide ongoing support and coordinate responses to DFSA/FSRA queries, as well as assist in scheduling and preparation for DFSA/FSRA interviews.
• Coordination on the company incorporation process with the DIFC/ADGM, including assistance in securing physical office premises and ensuring full compliance with all incorporation requirements.
• Facilitating the process for opening a corporate bank account.
• Submission of the necessary documentation to the DFSA/FSRA to demonstrate fulfillment of all in-principle approval (IPA) conditions, including incorporation records, lease agreements, and bank statements.

RELATIONSHIP MANAGEMENT

• Serve as the primary point of contact for a portfolio of fund services clients, building and maintaining strong, long-term relationships.
• Conduct regular contact moments with clients to understand their fund services needs, regulatory requirements, and reporting preferences.
• Ensure clients are informed about the full range of fund services available and provide expert guidance on best practices.
• Interpret the data and answer queries that might arise from the Fund Manager or investors regarding the financial statements of a fund and in particular its portfolio investments, fee calculations and NAV per share.
• Attend client meetings and provide technical support to the sales team.

SERVICE DELIVERY AND QUALITY ASSURANCE

• Collaborate with internal fund services teams to ensure the accurate and timely delivery of services to clients.
• Service existing funds and fund managers to ensure timely and excellent delivery of services as agreed with each manager.
• Review NAV packs and ensure they are error-free before being sent to the fund manager and investors.
• Communicate regularly and effectively with the Fund Services Delivery Centers who are responsible for all fund services.
• Constantly monitor shareholder services to ensure up-to-date processing of subscriptions and redemptions, with timely completion of KYC/AML checks.

TIME RECORDING:

• Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor own productivity and chargeability on a weekly basis and review productivity and performance against targets to ensure that individual financial targets and client communication KPIs are met.
• Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/chargeability targets.

OTHER DUTIES

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management. Act as funds’ director, compliance officer and/or company secretary, as necessary.
• Undertake such other duties, related to the position, as may from time to time be agreed with Management.

• Relevant Bachelor’s degree in Legal or Business Administration. CFA / CAIA qualified or part qualified (preferred but not a must).
• At least 4-6 years’ work experience in setup support for Regulated license in DIFC/ADGM category 3C and/or 4 license applications, a good understanding of the daily operations of fund service provider including governance, compliance, NAV calculation and transfer agency function.
• Deep understanding, technical knowledge, regulatory expertise, Licensing process, compliance requirements, basic risk management and governance experience.
• Should have basic financial and business acumen and have some experience in preparing business plans and financial modelling.
• Experience communicating with the regulators frequently on license application, Category 3C and 4 formation and setup, fund services, strong interpersonal skills, and the ability to provide tailored solutions to meet clients’ fund service needs.
• Knowledge of regional fund types and asset classes.
• Good understanding of local market Fund regulations. Knowledge of PFX Paxus would be an advantage.
• Excellent organizational, interpersonal and communication skills, preferable in regional languages.
• Exceptional client-facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred.
• Strong analytical and problem-solving skills, solution-driven, highly organized and detail-oriented with good decision-making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results.
• Ability to adapt and work in a smaller, dynamic local team environment with tight deadlines; along with being part of a bigger matrix organization. Proven team player skills, with ambition to excel in the role and grow into fund organization and structuring.

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper .

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor’s degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.

Company Description

Emirates Investment Bank PJSC (EIBank) is an independent onshore private bank based in Dubai, United Arab Emirates, offering a wide range of banking and investment services to a select group of clients, supporting them through every stage of their wealth journey.

Established in 1976 by prominent UAE business families, EIBank offers bespoke solutions across the full range of wealth management services, from asset management and access to global markets to advisory services.

EIBank is a relationship driven bank, focused on building long-term partnerships. Our flexible and consultative approach enables us to offer customized products and solutions through innovative advice and services.

EIBank is listed on the Dubai Financial Market since 2005 and its shareholder base is composed of highly respected UAE business families and private investors from the local community.

Job Purpose

• The role is a key enabler in the acquisition of high-net-worth clients to support the Bank’s business strategies.
• The role is required to acquire/ transfer HNW clients’ portfolios to Emirates Investment Bank to generate fee income and Assets Under Management (AUM).
• The role must work closely with team leaders, Head of Business Development and Investment Advisors to ensure client product suitability is maintained as per the internal policies.

Key Accountabilities

Client Acquisition and Revenue:

• To source new qualified clients for Wealth Management business based on the business plan submitted at the time of on-boarding.
• To ensure generation of net fee income through the sale of Investment products and to generate the required Assets under Management (AUM).
• To maintain regular contact with the client including regular face-to-face meetings and maintain call reports of all client activities.
• To profile the clients’ risk and return aspirations and work with Investment Advisors to maintain client risk profile suitability at all times.
• To increase assets under management of existing clients and develop the relationship.
• To provide and maintain, on an ongoing basis, a monthly report, figures, forecasting and any other records which may be required by the Team Leader to keep up-to-date records of sales & performance.
• To do account planning with Team Leader and Head of Distribution and Investment Advisors to understand the needs of the client and provide appropriate financial solutions to the client.
• To ensure consistent service delivery is maintained at all touch points for clients.
• To continuously provide feedback on competitive activities to the Product and Business team to track market developments.
• To attend regular product trainings and to be updated with the financial market developments.
• To safeguard the Bank’s reputation by ensuring ethical and professional behavior is maintained at all times.
• To maintain superior client service levels by pro-actively meeting the clients on regular basis and pre-empting any possible client complaints and concerns.

Client Portfolio Management:

• To maintain and enhance new and existing relationships with key and prospective clients to ensure business continuity and growth.
• To provide regular updates to the Head of Business Development/ Wealth Management on performance of the portfolio accounts and on key market updates which may impact client attrition.
• To analyse the client’s financial standing to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.
• To recommend/reject or approve credit facilities, within prescribed limits, after a comprehensive analysis of the client’s net worth and proposed financial standing.
• To ensure provision of high quality and timely service to clients.

Internal Collaboration:

• To monitor service level agreements and manage the coordination with other departments to meet client service expectations.
• To engage with key stakeholders including on-boarding team, credit, operations, technology, and treasury to deliver a timely and effective level of client experience.

Regulatory and Compliance:

• To ensure that the client being on-boarded is of good reputation and financial standing and will maintain proper financial and KYC documentation at all times.
• To ensure customer documentation is complete and in line with the Bank’s requirements.
• To help service coordinators in resolving documentation and other client-related discrepancies.
• To adhere to a robust control framework, ensuring communications with clients meet internal control standards and external regulatory requirements.
• To ensure clients’ KYC and risk profile are reviewed regularly as per compliance policy, and is updated with any new changes in clients’ financial status.
• To ensure risk assessment of the client portfolio is maintained by personally reviewing all proposals, identifying, and assessing all risk inherent in credit exposures.
• To ensure all compliance/ credit and AML queries are answered within 48 hours.
• To ensure all internal and external trainings are attended and CPD hours are completed.

Qualification & Experience

• Overall, 10-15years of experience in Banking and minimum 5-10 years of experience in Wealth Management/ Private Banking/ Asset Management.
• Command on English language. Additional language required.
• Proficient in MS Office.
• CISI qualification

The role of a stakeholder manager involves identifying and managing relationships with key stakeholders involved in a rail project during the Design & Build phase.

This requires developing and implementing a stakeholder management plan to ensure regular engagement and communication with stakeholders.

• Identify key stakeholders including clients, government bodies, local authorities, environmental agencies, local interest groups, and other relevant parties.
• Develop and implement a stakeholder management plan to ensure regular engagement and communication.
• Identify and mitigate stakeholder-related risks, providing advice on potential opportunities and threats.

Responsibilities also include:

1. Providing regular progress reports to the client and internal stakeholders.
2. Working closely with relevant departments to ensure compliance with legal, financial, and corporate protocols.
3. Driving project progression via stakeholder meetings.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Public Relations, Communications, or a related field.
• Professional certifications in stakeholder management or equivalent are highly desirable.
• 10 years of experience in stakeholder management, preferably in construction or infrastructure sectors.
• Strong negotiation, communication, and interpersonal skills.
• Ability to manage multiple stakeholders effectively.

Relationship Manager - RB-Business Liabilities & Cash Management (Outsource Role) Job Description

Relationship Manager

This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for cross-sell, and improve service.

These are the main responsibilities of this role.

• Acquire volumes principally from within the bank's existing portfolio (cross-sell) and through other contacts/efforts. Develop a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling with business owners, direct mail, email, and networking on a selective basis to achieve your business targets.
• Prepare call reports that are high standard, informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications by analyzing financial statements and bank statements, making them ready for approval. Ensure that credit applications (CAs) for clients are correctly prepared in accordance with bank policies and regulatory frameworks.
• Analyze working capital requirements for clients, monitor financial health of the client's business and industry.
• Ensure all documentation for credit proposals is complete with sufficient collateral coverage.
• Initiate and ensure disbursements and adjustments of facilities.
• Ensure that approved credit lines are valid and available for clients.
• Liaise with internal departments (credit-risk, legal, operations, trade finance) for smooth and quick transaction turnaround.
• Strictly adhere to the bank's financing policy manual and report any exceptions.
• Conduct proper credit monitoring through methods such as regular site visits to customers' offices, showrooms, warehouses, and provide call reports for the same.
• Recover bank dues in a timely manner through daily reports and follow-ups.
• Provide practical and suitable options to help consumers make informed decisions, including assessment of appropriateness, affordability, and suitability.
• Follow ethical sales practices diligently, conducting sales with skill, care, integrity, and professionalism. Avoid misleading or aggressive sales practices and exploitation of vulnerable customers.
• Ensure customers are made aware of and understand the terms and conditions prior to signing the Facility Offer Letter.

• Maintain contact with all clients in the market area to ensure high levels of customer satisfaction.
• Maintain high service standards and ensure no complaints.
• Respond promptly to customer calls with appropriate greetings.
• Develop, enhance, and maintain relationships with prospective clients to meet or exceed revenue and profit targets.
• Ensure service quality norms and client satisfaction scores are achieved for assigned clients.

• Demonstrate ability to interact and cooperate with all bank employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate high integrity.
• Maintain professional relationships that align with department core values.
• Proactively establish and maintain effective teamwork with support departments.
• Complete mandatory training within the bank's timelines and pursue additional training to enhance skills as identified through discussions with line managers.

• Good knowledge of ADIB's Business Banking products & services
• Experience in credit analysis
• Good knowledge of ADIB's operational policies & procedures
• Proficient in credit appraisal techniques including credit, risk, business, and financial analysis
• Knowledge of Business Relationship Management
• Fair knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of cross-selling techniques

Job ID 30001721467357

Relationship Manager • Abu Dhabi, United Arab Emirates