What Jobs are available for Lead Manager in the United Arab Emirates?

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What You'll Do**
As a **Lead Project Manager - CCaaS** , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.
You will:
+ Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
+ Gather business, functional, and technical requirements from customers and vendors.
+ Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
+ Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
+ Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
+ Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
+ Monitor and assign work across cross-functional project teams to meet business objectives.
+ Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
+ Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
+ Ensure smooth project handoff post go-live with all necessary documentation.
**Who You Are & What Makes You Qualified**
+ Bachelor's/Master's degree in Engineering or a related field.
+ 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
+ 3+ years of experience working closely with engineering teams.
+ Proven experience managing large-scale customer programs with US-based clients.
+ Strong understanding of project management tools and methodologies.
+ Excellent communication and stakeholder management skills - able to clearly articulate complex technical concepts to diverse audiences.
+ Strong documentation and planning skills.
+ Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
+ Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
+ A proactive problem-solver with a passion for customer success and operational excellence.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.
As an expert in Sprinklr's value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr's technology.
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer's business requirements to solve their current pain points, alongside Sprinklr's account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
**Main Responsibilities**
+ Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&I market.
+ Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer's business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
+ Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
+ Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr's UK&I region.
+ Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
+ Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.
+ Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
+ Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
+ Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
+ Develop relationships with key customers for growth and upside
+ Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
**Desired Skills and Experience**
+ Previous experience in business development, professional services delivery or services sales
+ Bachelor's degree required
+ Fluency in English and Arabic required, additional languages beneficial
+ Ability to work individually and as member of a team
+ Decisive, quick thinking, reliable, and likes to take ownership
+ Attention to detail but flexible with a can-do attitude
+ Passion for solving client challenges and commitment to client delight
+ Experience in contact center / customer service software industry is preferred
+ Extremely strong written, verbal communication and presentation skills
+ Competency working in a highly-matrixed environment
+ Flexible and adaptable self-starter with strong relationship-buildingskills
+ Takes initiative and approaches all tasks and projects proactively
+ Ability to prioritise and complete multiple tasks with little to no supervision
+ Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

What You'll Do

As a Lead Project Manager - CCaaS , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

You will:

• Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
• Gather business, functional, and technical requirements from customers and vendors.
• Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
• Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
• Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
• Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
• Monitor and assign work across cross-functional project teams to meet business objectives.
• Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
• Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
• Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

• Bachelor's/Master's degree in Engineering or a related field.
• 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
• 3+ years of experience working closely with engineering teams.
• Proven experience managing large-scale customer programs with US-based clients.
• Strong understanding of project management tools and methodologies.
• Excellent communication and stakeholder management skills - able to clearly articulate complex technical concepts to diverse audiences.
• Strong documentation and planning skills.
• Familiarity with APIs, application-layer protocols (e.g., and tools like Postman or SOAP UI.
• Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
• A proactive problem-solver with a passion for customer success and operational excellence.

Why You'll Love Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

Warning about Recruiting Scams : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

#J-18808-Ljbffr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

As an expert in Sprinklr’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offersto ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr’s technology.

The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.

Main Responsibilities

Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticalsin the UK&I market.

Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation

Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services

Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s UK&I region.

Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr

Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.

Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform

Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required

Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners

Develop relationships with key customers for growth and upside

Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

Desired Skills and Experience

Previous experience in business development, professional services delivery or services sales

Fluency in English and Arabic required, additional languages beneficial

Ability to work individually and as member of a team

Decisive, quick thinking, reliable, and likes to take ownership

Attention to detail but flexible with a can-do attitude

Passion for solving client challenges and commitment to client delight

Experience in contact center / customer service software industry is preferred

Extremely strong written, verbal communication and presentation skills

Competency working in a highly-matrixed environment

Flexible and adaptable self-starter with strong relationship-building skills

Takes initiative and approaches all tasks and projects proactively

Ability to prioritise and complete multiple tasks with little to no supervision

Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Welcome

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .

#J-18808-Ljbffr

Lead Project Manager page is loaded# Lead Project Managerlocations: United Arab Emirates - Dubaitime type: Full timeposted on: Posted Todayjob requisition id: -JOBSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.# **Job Description**# # # **What You’ll Do**As a **Lead Project Manager – CCaaS**, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.You will:* Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.* Gather business, functional, and technical requirements from customers and vendors.* Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.* Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.* Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.* Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.* Monitor and assign work across cross-functional project teams to meet business objectives.* Identify and mitigate project risks, manage issues, and escalate blockers where necessary.* Lead and motivate cross-functional teams and resolve conflicts with sound judgment.* Ensure smooth project handoff post go-live with all necessary documentation.# # **Who You Are & What Makes You Qualified*** Bachelor’s/Master’s degree in Engineering or a related field.* 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.* 3+ years of experience working closely with engineering teams.* Proven experience managing large-scale customer programs with US-based clients.* Strong understanding of project management tools and methodologies.* Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.* Strong documentation and planning skills.* Familiarity with APIs, application-layer protocols (e.g., and tools like Postman or SOAP UI.* Ability to thrive in a dynamic, fast-paced environment with minimal supervision.* A proactive problem-solver with a passion for customer success and operational excellence.**Why You'll Love Sprinklr:** We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.:Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr

**Sr Project Management Specialist**
We have an opportunity for a **Sr Project Management Specialist** to join us at **Honeywell** in Masdar.
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centres to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
**_We Enable our customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._**
**Key responsibilities**
1. Developing project plan, timelines and budget, defining project scope, objectives and deliverables
2. Lead, motivate and oversee cross functional teams to ensure project milestones are met.
3. Communicate with clients, stakeholders, and team members to set expectations and update on project progress.
4. Responsible for project revenue planning and forecasting.
5. Identify, assess and mitigate risks, implement contingency plans.
6. Manage resources efficiently and improve productivity.
7. Ensure deliverables meet Honeywell quality standards and customer requirements.
8. Handle changes in project scope, schedule, and costs while maintaining project objectives.
9. Maintain comprehensive project documentation for reporting and auditing purpose.
10. Use project management tools to monitor project performance and productivity.
11. Address customer escalations and issues promptly to keep the project on track.
12. Working with Sales and P&E team on new project opportunities.
**Key skills and qualifications**
**Education:**
· Bachelors in Engineering, Business Management
**Experience:**
· Minimum: 10 years of project management experience in the region.
· Strong leadership and team management skills
· Excellent organizational and planning abilities
· Proficiency in project management software
· Effective communication and negotiation skills
· Good understanding of business operations and solutions -specific knowledge
· Analytical thinking and problem-solving capabilities
· Ability to work under pressure and manage multiple projects simultaneously
· PMP Project certification.
· Proven experience working in safety solutions, Fire & Gas and Fire- fighting system with good understanding of safety and reliability standards in O&G industry
**Our offer**
· A culture that fosters inclusion, diversity, and innovation in an international work environment
· Market specific training and ongoing personal development.
· Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Join us now** **and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!**
#TheFutureIsWhatWeMakeIt
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Sr Project Management Specialist**
We have an opportunity for a **Sr Project Management Specialist** to join us at **Honeywell** in Masdar.
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centres to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
**_We Enable our customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._**
**Key responsibilities**
1. Developing project plan, timelines and budget, defining project scope, objectives and deliverables
2. Lead, motivate and oversee cross functional teams to ensure project milestones are met.
3. Communicate with clients, stakeholders, and team members to set expectations and update on project progress.
4. Responsible for project revenue planning and forecasting.
5. Identify, assess and mitigate risks, implement contingency plans.
6. Manage resources efficiently and improve productivity.
7. Ensure deliverables meet Honeywell quality standards and customer requirements.
8. Handle changes in project scope, schedule, and costs while maintaining project objectives.
9. Maintain comprehensive project documentation for reporting and auditing purpose.
10. Use project management tools to monitor project performance and productivity.
11. Address customer escalations and issues promptly to keep the project on track.
12. Working with Sales and P&E team on new project opportunities.
**Key skills and qualifications**
**Education:**
· Bachelors in Engineering, Business Management
**Experience:**
· Minimum: 10 years of project management experience in the region.
· Strong leadership and team management skills
· Excellent organizational and planning abilities
· Proficiency in project management software
· Effective communication and negotiation skills
· Good understanding of business operations and solutions -specific knowledge
· Analytical thinking and problem-solving capabilities
· Ability to work under pressure and manage multiple projects simultaneously
· PMP Project certification.
· Proven experience working in safety solutions, Fire & Gas and Fire- fighting system with good understanding of safety and reliability standards in O&G industry
**Our offer**
· A culture that fosters inclusion, diversity, and innovation in an international work environment
· Market specific training and ongoing personal development.
· Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Join us now** **and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!**
#TheFutureIsWhatWeMakeIt
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

JOB PURPOSE

Manage the delivery of local and international projects in time, budget and quality

Manage and ensure efficient project delivery and execution as per Development Management guidelines and Aldar standards, including the coordination of external stakeholders and providers attending in the project

ROLES AND RESPONSIBILITIES

• Work closely with internal stakeholders to develop project timelines
• Collect input from Scheduling and quality and recommend realistic project plan and timeline
• Recommend design standards that ensure cost effectiveness and innovation in conjunction with Development Management
• Obtain approval from the related development and design head
• Coordinate with Development Management on defining the detailed project schedule and cost
• Work closely with Procurement to develop initial project cost estimates
• Challenge assumptions, raise flags and provide expertise to ensure realistic estimates
• Partner with development and design department to assess impact of any changes in design or plans on construction
• Support in developing mitigation and corrective actions once construction is underway
• Inform procurement on any changes in contractor’s scope of work, support procurement in negotiation of updated contract with contractors
• Monitor progress of project works, and develop a risk mitigation plan in case any issues arise
• Provide input on contractor and sub-contractor selection and scope-of work drafting based on inputs from Tendering
• Assess vendor performance, and draft a performance scorecard for all 3rd party service providers
• Manage consultant resources to ensure appropriate and optimal deployment
• Ensure contractors deliver services within scope of work (cost, quality, time)
• Provide contractors with detailed project schedules so that they are aware of critical milestones
• Maintain and update all project related documents, especially ones that are filled on-site
• Support in final handover to Asset Management department with all documents
• Responsible for safety and environmental compliance at project sites
• Provide input to Infrastructure and Government Relations department to obtain licenses and permits for construction, and anticipate any delays that might be caused
• Assist Audit and Accounting departments in audits and project accounting activities
• Provide input for setting up cross-functions SLAs, ensure compliance of the function with SLAs
• Contribute to the generation of lessons learned on all projects to prevent reoccurrence of the same risks on future projects
• Manage project portfolio within approved budget, schedule and quality in accordance with development guidelines and consistent with ALDAR/Government goals.
• Coordinate closely with internal and external stakeholders on all issues related to additional requests and modifications from the start of construction to the hand-over of developments to end users
• Manage all project activities related to infrastructure and ensure compliance with ALDAR requirements and authorities’ standards
• Monitor all project schedules and cash flows for adherence to original schedule and budget and ensure progress is accurately reported to management
• Identify deviations from plan and initiate mitigation actions to compensate for deviations in close alignment with Development Management
• Establish and improve network with Government entities for smooth processing of licenses and permits
• Manage project progress revenue (VOWD) in accordance with targets to achieve overall KPIs

QUALIFICATION AND EXPERIENCE RELATED YEARS OF EXPERIENCE

Min of 14+ years of experience in project management oversight in a real estate company with annual revenue of at least AED 2 billion.

YOE IN MANAGERIAL POSITION

Min of 6+ years in a related managerial position

FIELD OF EXPERIENCE

• Proven experience of managing construction for developments with CAPEX 4-6 billion AED.
• Strong knowledge and exposure to the GCC real estate market
• Proven expertise in contractor management having managed construction contracts worth at least AED 200 million

TECHNICAL AND INTERPERSONAL SKILLS

• HSE champion with a proven track record <2% safety incidents
• Excellent project management skills having managed construction projects of at least AED 100 million in value
• Ability to manage large teams of at least 50 people
• Ability to manage more than one project at a time; plan and execute tasks as per project schedule and budget
• Strong conflict resolution and management skills for resolving conflicts on the field

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Job Title: Project Management Administrator

Location: Dubai, AE, 28442

Business Unit: Thermal Process Management

Posting Date: Sep 26, 2025

Job Description:

We are seeking a Project Technician to support our Project Engineering and Site Leadership. This role involves administrative and technical support across various project phases, including documentation, submittals, and job order package creation.

Key Responsibilities

• Manage document control functions including submittals, receipts, and final record book creation.
• Maintain logs for all incoming and outgoing transmittals.
• Organize and track client documents such as specifications and drawings.
• Prepare documentation for third-party inspections.
• Provide support to Project Engineers and Project Managers throughout project lifecycles.
• Enter sales orders for engineered projects.
• Maintain design, production, and shipment schedules in ERP systems.
• Create job order packages including bill of materials and man-hour verification.
• Scan and archive returned job order packages from production.
• Assist in final project close-out activities.

Qualifications

• Bachelor’s degree.
• 2–5 years of customer service or technical support experience.
• Proficiency in Adobe Acrobat.
• Intermediate knowledge of Microsoft Excel and MS Office Suite.
• Experience with ERP systems is a plus.
• Strong organizational and communication skills.

Working Conditions

• Full-time position with occasional extended hours based on operational needs.
• On-site role in a manufacturing environment with exposure to machinery and production processes.

Language Skills

• Must be able to communicate in English.
• Needs to be able to communicate and function within Saudi Arabia.
• Ability to communicate with diverse mix of nationalities coming to Saudi preferred.

Computer Skills

• Basic computer skills required such as Microsoft Word, Excel and Outlook.
• Ability to be trained and operate within CSI Ametek ERP system.

Other Skills and Abilities

• Highly motivated individual willing to take on additional responsibilities and duties under a challenging and compressed schedules.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit for more information.

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