169 Learning And Development Manager jobs in the United Arab Emirates

Job Purpose:

1. Serve as the single point of contact to create and execute the training calendar, ensuring strict adherence to scheduled programs. Devise mechanisms to track training execution across stores and territories.
2. Coordinate with the operations team to identify training requirements and ensure program implementation across stores and territories.
3. Review and update existing training modules periodically.
4. Possess a basic understanding of content development objectives and collaborate with the Operations head, subject matter experts, and the concept training head to create new training programs/modules specific to concepts or territories.
5. Conduct training sessions for Backend & Frontend staff and be willing to travel as required.
6. Coordinate with the Learning & Resource Support (LRS) team to identify and plan suitable training programs for multiple levels and functions for both Backend and Frontend staff at the concept office.
7. Assist the concept training head in conducting ongoing training needs analysis to suggest and plan training programs that enhance staff skills.
8. Work with operational and HR teams to determine if training can be conducted in-house or requires external vendors. If external, identify vendors, plan training requirements, and collaborate with finance for budgeting and organization.
9. Ensure strict adherence to budgets and explore cost-saving opportunities.
10. Maintain training quality through regular feedback and evaluation, keep a proper database of training records, and ensure timely MIS reporting via the training dashboard (OLM).

Experience & Skills:

• Minimum 3 years of experience in the retail industry.
• Experience in designing and facilitating soft skills, behavioral, and technical training programs.
• Excellent communication skills.
• Strong planning and execution abilities.
• Team player capable of coordinating with multiple teams.

About The Company:

ABC Consultants is a leading player in organized recruitment services in the Middle East. We are the preferred recruitment partner for clients and a trusted consultant for senior professionals. Our network spans across continents, bringing an international approach to recruitment.

Located in Dubai, the regional business hub, we serve the Middle East and African countries. Our sourcing and recruitment solutions focus on upper middle management, senior management, and C-level mandates.

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Learning & Development Manager to join our People & Culture team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People & Culture Department, the Assistant Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues’ trainings and learning programs. The Assistant Learning & Development Manager reports to the Learning & Development Manager / Director of L&D.

As Assistant Learning & Development Manager, you will beresponsiblefor the following duties:

• Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
• Supporting all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel.
• Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
• Coordinate, execute and follow up on all training activities within the hotel.
• Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
• Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
• Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
• Managing the train tracker with all compliance and mandatory trainings for different levels.
• Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
• Managing online learning through the Loop platform.
• Mindful on training expenses to meet the hotel’s needs while remaining within budget guidelines.
• Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
• Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
• Provide support and development of departmental trainers as required.
• Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
• Assist in initiating all colleague recognition initiatives.
• Taking ownership to perform any additional duties assigned by the Director of L&D and L&D Manager, and continuously support People & Culture initiatives.
• Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.

As Assistant Learning & Development Manager, weexpectfrom you:

• Extensive experience in the hospitality industry, previous training experience is a must
• Confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization
• Outstanding communication skills, both written and verbal
• Ability to train, motivate, evaluate and mentor colleagues to meet desired ends
• Skilled at fostering strong relationships with colleagues while consistently upholding the confidentiality of both colleagues and guests.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Creative, effective team player, possessing a high degree of professionalism, energy and determination.
• Proven organizational skills, work well on their own, able to set and meet deadlines with quality results
• Proficient in MS Office Applications, advanced in Excel and PowerPoint
• Ability to multitask
• Great attention to detail

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Are you ready to shape the future of workforce development in the global drilling & offshore energy industry?

We Offer

As Learning & Development Manager for Energy, you will play a central role in shaping how Maersk Training supports the drilling and offshore sector in building competent, safe, and future-ready workforces.

This is a global role where you’ll combine strategic product ownership with hands-on development, covering a professional training portfolio that spans technical competency, safety, human factors, and leadership.

You will work closely with clients, industry bodies, and internal stakeholders across products, Operations, HSEQ and Commercial functions.

This is a full-time global position with a flexible working model - combining home office with presence at one of our training centres in key energy hubs (e.g. Houston, Stavanger, Dubai, Aberdeen, Esbjerg, or Rio).

Key Responsibilities

Lead product strategy and lifecycle management for drilling and energy-related training offerings.

Drive the development of new learning products and modernization of existing courses (incl. blended / VR / immersive formats).

Engage with clients and authorizing bodies to ensure market relevance and compliance (e.g. IWCF, IADC, OPITO).

Act as a product specialist and technical account lead, supporting commercial teams with key clients

Act as thought leader and strategic advisor on workforce development in the offshore energy sector towards both internal and external stakeholders.

Collaborate with L&D Managers for Maritime and Renewables to deliver cross-functional initiatives that enhance product quality, scalability, and impact.

Who we are looking for

We are looking for a self-driven and strategic professional with a deep understanding of the offshore energy and drilling sector. You bring hands-on experience in developing and managing technical training programs, combined with a strong grasp of learning methodologies, digital formats, and customer-centric product management.

To succeed in the role, you likely bring :

10+ years of industry experience in oil & gas - whether from a drilling contractor, operator, or training provider - with direct involvement in workforce development, training, and competency assurance in a leadership or management capacity.

Firsthand knowledge and experience of frontline operations and risks, ideally gained in roles with a drilling contractor, operator, or service provider, providing a solid foundation for credible product development and meaningful client engagement in learning and development.

Strong learning & development expertise, including course design, adult learning principles, and digital / blended delivery, gained through formal education or practical experience. Familiarity with industry accreditation schemes such as IADC, IWCF, and OPITO is essential.

Proven ability to manage the full training product lifecycle, from idea to delivery, by working cross-functionally with Commercial, Operations, and HSEQ teams.

Strategic mindset and business acumen, with a demonstrated ability to align training solutions with client needs and evolving market demands.

Experience working in a global, matrixed environment, with a track record of leading projects and initiatives across diverse stakeholders, including clients, partners, and regulatory bodies.

Genuine passion for Human Factors, Crew Resource Management (CRM), and High-Reliability Organizational (HRO) practices - and the ability to apply these frameworks in a practical, operationally grounded ways to improve safety and performance.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

• Support the coordination and delivery of a smooth and engaging onboarding experience for new team members, helping them feel welcomed and well-prepared for their roles.
• Work closely with department heads to design and deliver a yearly training plan that supports both individual development goals and overall hotel objectives.
• Identify training needs across departments and ensure that team members attend relevant sessions and maximize learning opportunities.
• Assist in managing the hotel’s training budget in collaboration with the Director of Talent & Culture, ensuring activities stay within budget and adapt to changing business needs.
• Utilize guest feedback, internal surveys, and performance data to identify areas for improvement and shape future training initiatives.
• Maintain communication by creating and sharing annual and quarterly training calendars, and promote attendance through clear communication.
• Deliver and support training sessions directly, and guide team members on career development, qualifications, and learning pathways.
• Monitor the effectiveness of training programs by tracking attendance and feedback, ensuring consistency and effectiveness of all department-level and on-the-job training.

Qualifications

• Minimum of 2 years of Learning & Development experience, preferably in a luxury setting.
• Ability to work effectively in a team environment and demonstrate initiative.
• Excellent presentation, communication, and interpersonal skills.

• Identify training needs through various sources (guest feedback, appraisals, departmental requests), develop comprehensive annual training plans, and create quarterly and annual training calendars to meet hotel goals and ambassador development.
• Design, source, and deliver a variety of training courses, including new hire orientation programs, ensuring they generate a positive first impression and emphasize guest service.
• Supervise and monitor on-the-job training initiatives, ensuring HODs utilize available tools, and provide guidance to managers and ambassadors on training opportunities and career development.
• Maintain accurate training records and monitor the effectiveness of pre- and post-course briefings to maximize training benefits and identify future needs.
• Create quality awareness, communicate quality requirements and policies, and promote continuous improvement throughout the Hotel.
• Schedule and monitor audits of various areas based on hotel and LQA standards, and analyze LQA data to formulate action plans with departments.
• Regularly analyze guest feedback from various sources (TrustYou, LQA, social media, Tripadvisor), generate daily guest satisfaction reports, and participate in briefings to present results and discuss incidents.
• Be a brand and quality Heartist by nature enforcing the "Language of Luxury” in every step of the day
  

• Bachelor’s degree in Human Resources management or Hospitality Management
• Previous experience of leadership in the area of Quality, L&D or similar area
• Knowledge of luxury hotel standards
• Ability to train and develop team members
• Excellent organizational skills
• Analytical skills

We are looking for a heartfelt Learning Development & Quality Manager who will be responsible for strategically enhancing the hotels performance by identifying training needs developing effective learning initiatives and meticulously overseeing quality standards to ensure exceptional Heartist and guest experiences.

• Identify training needs through various sources (guest feedback appraisals departmental requests) develop comprehensive annual training plans and create quarterly and annual training calendars to meet hotel goals and ambassador development.
• Design source and deliver a variety of training courses including new hire orientation programs ensuring they generate a positive first impression and emphasize guest service.
• Supervise and monitor on-the-job training initiatives ensuring HODs utilize available tools and provide guidance to managers and ambassadors on training opportunities and career development.
• Maintain accurate training records and monitor the effectiveness of pre- and post-course briefings to maximize training benefits and identify future needs.
• Create quality awareness communicate quality requirements and policies and promote continuous improvement throughout the Hotel.
• Schedule and monitor audits of various areas based on hotel and LQA standards and analyze LQA data to formulate action plans with departments.
• Regularly analyze guest feedback from various sources (TrustYou LQA social media Tripadvisor) generate daily guest satisfaction reports and participate in briefings to present results and discuss incidents.
• Be a brand and quality Heartist by nature enforcing the Language of Luxury in every step of the day

Qualifications :

• Bachelors degree in Human Resources management or Hospitality Management
• Previous experience of leadership in the area of Quality L&D or similar area
• Knowledge of luxury hotel standards
• Ability to train and develop team members
• Excellent organizational skills
• Analytical skills

Remote Work :

No

Employment Type :

Full-time

We are looking for a Learning & Development Manager to join our dynamic team and lead the design, delivery, and evaluation of training programs that support our employees’ continuous learning journey and career growth.

Purpose

The Learning and Development Manager plays a crucial role in aligning employee development with the strategic goals of the organization, ensuring that the workforce is skilled, engaged, and prepared to meet future challenges. This role is essential for building a strong talent pipeline and enhancing overall organizational effectiveness.

Accountabilities

• Developing and implementing learning strategy.
• Conduct learning needs assessments to identify skills gaps and areas for development within the organization.
• Design, develop, and implement comprehensive non-technical learning and development programs covering leadership program, soft skills training programs and other courses.
• Enabling managers to support their teams through coaching, feedback, and performance management.
• Facilitate training sessions, workshops, and seminars, utilizing a variety of instructional techniques and technologies.
• Work closely with department heads and other stakeholders to ensure learning initiatives align with business objectives and address specific departmental needs.
• Work closely with external vendors to ensure successful program delivery.
• Measure and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments as necessary.
• Stay updated on industry trends, best practices, and emerging technologies in learning and development to continuously enhance training offerings.
• Establish mentorship programs to foster professional growth and development among employees.
• Ensure all training programs comply with legal and regulatory requirements.

Education, Experience and Competencies

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field (Master’s degree preferred)
• Proven experience in learning and development, training, or instructional design (typically 8+ years)
• Excellent communication, presentation, and interpersonal skills
• Creative thinker who can develop innovative solutions
• Strong project management skills and attention to detail
• Analytical approach with data-driven decision making
• Demonstrated critical thinking and problem solving

Learning and Development Manager
Job Location: Abu Dhabi, United Arab Emirates
Key Responsibilities:

• Analysing learning and development needs in all areas of the hotel.
• Developing a strategy for learning and development of all colleagues.
• Ensuring colleagues' training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first-class training environment emulating our guests' meeting environment).
• Designing, delivering and arranging training programs to address specific training needs.
• Assisting all department heads with making and implementing training decisions in their areas.
• Managing the performance and development for all colleagues.
• Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success, MOve Up and any new training programs as provided by Corporate Learning & Development.
• Reporting on training completion rates across the Property.
• Supporting all efforts to enliven our Company's Mission, Vision, Pillars and Legendary Quality Experiences throughout the hotel.
• Controlling training expenses and managing expenditures to meet the property's needs while remaining within budget guidelines.

Note: Jobseekers from any country are welcome to apply.

Learning and Development Manager Job Location Dubai UAE Create and execute learning strategies and programs Evaluate individual and organizational development needs Implement various learning methods companywide e g coaching jobshadowing online training Design and deliver elearning courses workshops and other trainings Assess the success of development plans and help employees make the most of learning opportunities Help managers develop their team members through career pathing Track budgets and negotiate contracts Hire and oversee training and L D Specialists

Learning And Development Manager • Dubai, United Arab Emirates