151 Luxury Hotel Environments jobs in the United Arab Emirates

Serving Excellence

A server at a luxury hotel is responsible for providing exceptional guest service in a timely and efficient manner. This involves extensive knowledge of menu offerings to deliver an outstanding Guest and Member experience.

• Manage guest queries in a friendly, timely, and efficient manner
• Serve alcoholic/non-alcoholic beverages in accordance with licensing regulations
• Maintain a well-stocked mise en place at floor stations
• Follow reporting procedures if faced with issues
• Deliver Food and Beverage orders consistently and on time

• Positive attitude
• Excellent communication skills
• Commitment to customer service
• Good grooming standards
• Flexibility in responding to different work situations

Vignette Collection is a diverse group of luxury hotels offering guests an authentic and thoughtful way to travel. Our collection brand gives guests and colleagues a new choice, one that puts people at the heart of everything.

• Maintain presence at hotel meetings and committees as requested.
• Comply with hotel standards and regulations for safe and efficient operations.
• Handle guest complaints and react quickly, logging and notifying service areas.
• Attend daily briefings with Housekeeping Management.
• Inform Housekeeping Attendants about VIPs, special requests, and priority in their section.
• Return checkout rooms in a timely manner.
• Check rooms with DND at 4pm, coordinating make up with Housekeeping Attendants.
• Assist and lead Housekeeping Attendants with daily duties.
• Train employees on expected standards of service and conduct.
• Conduct daily inspections of guest rooms and floors.
• Stay up to date on all guest services and events.
• Work closely with Housekeeping Coordinator.
• Inspect assigned rooms, Houseman/Runner, and show rooms.
• Notify Attendant/Houseman of deficiencies and correct when applicable.
• Re-inspect corrected room.
• Physically check discrepant rooms for status.
• Report and follow up with engineering issues in all areas.
• Confirm daily duties are completed by: Housekeeping Attendants, and Houseman.
• Perform all Housekeeping Attendant and Houseman duties.

• All colleagues must assess situations and react accordingly.
• Be flexible and carry out any other reasonable duties within scope.
• Be visible and available to guests and colleagues, serving as an example.
• Comply with supervisor requests within a reasonable timeframe.

We give our people everything they need to succeed. Competitive salary, benefits, and inclusive teams where we celebrate difference and encourage whole selves at work. An equal opportunity employer promoting trust, support, and acceptance.

We are seeking a skilled and experienced individual to fill the role of Head Hostess. This is an exciting opportunity for someone with excellent communication, leadership, and organizational skills to deliver exceptional experiences.

The ideal candidate will have previous experience in a luxury hotel environment as a Head Hostess. They will be welcoming and enthusiastic, setting the tone for a sensational guest experience. A professional and polished appearance is essential, adhering to grooming standards.

Main Responsibilities:

• Greet guests upon arrival and assist with seating arrangements
• Manage waitlists during peak times and provide accurate wait time estimates
• Process billing and payments
• Enhance the overall guest experience by ensuring seamless operations and excellence in service delivery
• Collaborate with fellow team members to maximize guest satisfaction
• Uphold high standards of service delivery

Key Requirements:

• Previous experience as a Head Hostess in a luxury hotel environment
• Excellent communication and leadership skills
• Possession of organizational and time management skills
• Able to work well under pressure and maintain a calm demeanor

Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, with the chance to develop your skills and progress your career. You will be working as part of a team to deliver exceptional experiences to our guests.

About the Role:

The successful candidate will be responsible for leading and coordinating front of house operations, while elevating the vibe at our destinations. They will be proactive in acknowledging and remembering guest preferences, maintaining meticulous guest history records to curate unparalleled service.

Sofitel Dubai the Obelisk is a five-star hotel located in the heart of Dubai. With 595 luxury guestrooms, inclusive of 68 suites and 97 serviced apartments, this hotel offers an unparalleled level of comfort and service. Our guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre.

As a Guest Relations Agent, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. You will also be responsible for meeting and greeting VIP guests personally, liaising closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.

Key Responsibilities

• Ensure all members consistently receive all benefits, and repeat guests and otherVIP's receive special recognition and service
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations

Requirements

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 2 years Guest Relations experience preferably in a four or five-star hotel

Experienced hospitality professionals are invited to join our dynamic team as a Hostess.

• As a key member of our front-of-house operations, you will be responsible for ensuring exceptional guest experiences throughout their journey at our luxury hotel group.
• You will lead and coordinate various tasks, elevating the overall FIVE vibe across all guest touchpoints.
• During peak times, you will assist guests in finding suitable seating arrangements and manage waitlists efficiently.

• Greet guests warmly upon arrival, setting the tone for an unforgettable experience.
• Coordinate front-of-house operations, including managing waitlists, assisting with seating arrangements, and processing billing and payments.
• Demonstrate excellent communication skills, working closely with colleagues to deliver outstanding customer service.

We pride ourselves on fostering a diverse and inclusive workforce, representing over 70 nationalities. Our commitment to equality and respect ensures that every individual feels valued and supported.

We are seeking a seasoned Director of Housekeeping to join our esteemed hotel in Dubai. As the head of housekeeping, you will be responsible for overseeing the daily operations of housekeeping and related departments.

This is an excellent opportunity to leverage your expertise and passion for delivering world-class cleanliness and presentation. You will lead a team of dedicated professionals, conduct daily inspections, monitor inventory, and communicate effectively with front office and other departments.

• Main Responsibilities:
• Oversee daily housekeeping operations and ensure seamless execution
• Lead and motivate teams to deliver exceptional cleanliness and presentation
• Conduct regular inspections to maintain high standards
• Manage inventory, linen supplies, equipment, and resources
• Communicate room status updates effectively
• Supervise compliance with brand and operational standards

About You:

• Proven experience in housekeeping leadership
• Strong people management and team development skills
• Highly detail-oriented with a passion for maintaining high standards
• Skilled in inventory control, operational planning, and guest satisfaction metrics
• Strong interpersonal and communication abilities

The Hotel Offers:

• A prestigious role in one of Dubai's most luxurious hotel properties
• A collaborative and service-driven culture with an emphasis on excellence
• Competitive salary and comprehensive benefits
• Opportunities for professional development and career advancement within a global hospitality brand

We are seeking a highly skilled Concierge Agent to join our team. As a Concierge Agent, you will be responsible for handling guest requests in a friendly and caring manner.

You will be working at one of our luxury hotels, where you will manage messages, mail, and parcels for guests and staff, following hotel procedures and service standards to ensure guest satisfaction.

The ideal candidate will have excellent verbal and written communication skills, be physically agile, and able to stand for extended periods.

This is an exciting opportunity for someone who is well-groomed and has a professional appearance.

• Answer guest questions and handle requests such as providing information, making reservations, and giving directions, referring requests to relevant staff when necessary.
• Stay updated on hotel services, local attractions, restaurants, transportation, and other points of interest to assist guests effectively.
• Manage incoming and outgoing mail, faxes, messages, and parcels according to hotel procedures.
• Store guest luggage securely and handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness of the desk area and ensure availability of brochures, magazines, and maps.
• Send faxes for guests during Business Center closing hours.
• Perform any other duties as assigned by supervisors or managers.

• High school diploma or equivalent.
• Previous experience in a luxury hotel is preferred; resort experience is a plus.
• Excellent verbal and written communication skills.
• Physically agile and able to stand for extended periods.

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness benefits to support your wellbeing.
• Retirement plans based on your role and length of service.

In the luxury hotel environment of InterContinental, a Commis 2 is responsible for delivering exceptional guest service. This role requires strong communication skills, passion for food and ability to work in a team.

Key Responsibilities:

• Guest Service: Communicate politely and display courtesy to guests and colleagues.
• Mise-en-place and Storage Pick Ups: Support team with mise-en-place and storage pick ups.
• Communication: Communicate to superiors any difficulties, guest or internal customer comments and other relevant information.
• Employee Relationships: Establishes and maintains effective employee working relationships.
• Daily Briefings and Meetings: Attends and participates in daily briefings and other meetings as scheduled.
• Training Sessions: Attends and participates in training sessions as scheduled.
• Service Preparation: Prepares in advance food, beverage, material and equipment needed for the service.
• Cleaning and Resetting Work Area: Cleans and re-sets his/her working area.
• Additional Tasks: Performs related duties and special projects as assigned.
• Regulations and Procedures: Implements hotel and department regulations, policies and procedures including health and safety, grooming, quality, hygiene and cleanliness.

Requirements:

• Experience: Must have similar experience working in either a restaurant or a hotel environment.
• Communication Skills: Must have strong communication skills.
• Food Quality: Committed to serving food of the highest quality.
• Teamwork and Flexibility: Ability to work in a team and in different functions.
• Passion for Food: Passion of food and curiosity.
• Organizational Skills: Basic organisation skills in kitchen operation.

At IHG, we create inclusive teams where everyone can thrive. We provide equal employment opportunities and promote a culture of trust, support and acceptance.

If you are a motivated individual who is passionate about delivering exceptional service, we would like to hear from you.

Greet guests upon arrival, inform them of wait times, and show them to their tables.

Monitor waiting lists and bid farewell to guests as they leave.

Carry out natural conversations with guests showcasing effective communication skills, customer service skills, and team player efficiency in a fast-paced environment.

• International experience in a similar role or 2 years working in luxury hotels and high-end restaurants.
• Excellent communication skills.

Opportunities for external and internal training courses to develop your skills and fine-tune your food and beverage knowledge.

Leadership support along the way.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts offering an unbeatable opportunity to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted, and extroverted.

Create memories that will last a lifetime by innovating to deliver Amazing Experiences and Everlasting Memories.