127 Luxury Hotel Environments jobs in the United Arab Emirates

As a Royal Service Ambassador, you will be the first point of contact for our guests and are responsible for delivering exceptional service and ensuring their stay is memorable. You will be required to consistently offer professional, friendly, and engaging service, processing all external and internal calls and emails, and promptly answering telephone calls and emails in a clear, friendly, and courteous tone of voice.

• Provide timely and accurate responses to guest inquiries and requests
• Process all external and internal calls and emails, either by redirecting calls/emails or assisting the caller/sender
• Maintain ownership of callers' requests and ensure follow-up according to hotel standards
• Have a sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering
• Act as dispatcher through Royal Service for security, guest services, and other colleagues in operations
• Update Service Requests and work orders and dispatch to the right department
• Maintain and monitor the Royal Service software system and ensure that all services provided at Royal Service are always available and carried out efficiently
• Responsible use of all available systems, including PMS (Property Management System), telephone system, Royal Service fax, etc.
• Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency
• Maintain information confidentiality
• Transcribe complete messages and repeat information to verify accuracy, input and retrieve messages to/from the computer, and ensure that messages taken are forwarded to and received by guests
• Provide time and information in response to emergencies and guest requests such as plumbing problems, housekeeping requests, etc.
• Verify with guests after a reasonable pre-set time whether the request has been delivered, and follow-ups to be endorsed to proper channels
• Receive wake-up call requests from guests, repeat information back to caller as it is taken accurately and expediently, log/input information, and deliver wake-up calls at the requested time
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel, such as: F&B promotions, Reservations, meetings rooms, etc.
• Receives and logs into the Table Management System the restaurant reservations requests with all information required
• Maintaining the communication with the guests regarding the lost & found items
• Creating amenities in the system for the efficient delivery and cross charging
• Have full knowledge of the hotels emergency procedures, remain calm and polite during emergency situations and/or heavy hotel activity
• Promotes and leads a service-driven results-driven work environment
• Follow department policies, procedures, and service standards
• Follow all safety policies and promotes a safe work environment

• Fluency in Arabic language is a must, speaking and writing
• Previous role as a Telephone Operator is a must
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Windows applications required, Knowledge of Opera Property Management System an asset
• Strong interpersonal and problem-solving abilities
• Highly organized, responsible, and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluency in English secondary language preferred
• Must have the ability to handle a multitude of tasks and Guest requests

You will enjoy a dynamic and supportive work environment that encourages growth and development. As a valued member of our team, you will benefit from opportunities for training and advancement, as well as a competitive compensation package.

As a Front Desk Representative, you will be the first point of contact for our hotel guests, setting the tone for an exceptional experience. Your role will involve managing front desk operations, ensuring seamless check-in and check-out processes, and providing personalized service to meet the unique needs of each guest.

Key Responsibilities:

Hotel Ambassador Opportunity

We are seeking an exceptional individual to join our team as a Lobby Hostess at our prestigious 5-star hotel. As a Hotel Ambassador, you will play a pivotal role in creating an exceptional first impression for our esteemed guests.

• Guest Check-In and Check-Out: Welcome guests with a friendly and professional attitude, ensuring efficient check-in and check-out processes while accurately handling payments and ensuring adherence to hotel policies.
• Greet and welcome guests as they enter the hotel, offering a friendly and professional demeanor at all times.
• Provide accurate information about the hotel's facilities, services, and local attractions, ensuring guests are well-informed.
• Assist guests with luggage, coordinating with bell staff to ensure a smooth arrival and departure process.
• Maintain an organized and aesthetically pleasing lobby area, ensuring it reflects the luxury and ambiance of the hotel.
• Manage guest inquiries, requests, and concerns promptly and effectively, offering solutions or directing them to the appropriate department.
• Coordinate with the concierge team to arrange transportation, reservations, and special requests for guests.
• Assist with check-in and check-out procedures, ensuring accuracy and efficiency while adhering to hotel policies.
• Handle guest feedback and complaints professionally, escalating issues when necessary to ensure guest satisfaction.
• Collaborate with other hotel departments to ensure a cohesive and seamless guest experience.
• Maintain a thorough knowledge of local events, attractions, and dining options to assist guests in making the most of their stay.

We offer a comprehensive benefits package that includes a competitive salary, a wide range of benefits designed to help you live your best work life, and opportunities for career growth and development.

At our hotel, we celebrate diversity and inclusion, and we welcome everyone regardless of background, experiences, or perspectives. We are an equal opportunity employer, and we strive to create a culture of trust, support, and acceptance.

Join us and become part of our hotel family, where you will have the opportunity to make a real difference in the lives of our guests and colleagues alike.

Hotel Ambassador Role Overview:

The Concierge Agent is responsible for delivering exceptional guest experiences and ensuring a memorable stay at the hotel.

Main Responsibilities:

• Respond to guest requests for special arrangements or services
• Gather and provide information to guests about property amenities and surrounding areas
• Monitor club lounge for seating availability, service quality and well-being of guests
• Report incidents, injuries and unsafe work conditions to management
• Foster positive working relationships with colleagues and support team to achieve common goals

Requirements:

• A secondary education diploma or equivalent
• No prior related work experience required

Essential Skills and Qualities:

• Effective communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and adaptability

About This Opportunity:

This role offers an exciting opportunity to join our team as a Hotel Ambassador and make a positive impact on our guests' experiences.

A leadership role has become available for a Director of Guest Experience at a luxury hotel. The primary responsibilities of this position include:

• Overseeing the Guest Relations operations, ensuring a seamless and personalized experience across all touchpoints.
• Leading and mentoring the Guest Relations team to maintain the highest level of service and professionalism.
• Welcoming and engaging top-tier VIP guests, ensuring all preferences and special arrangements are met.
• Acting as the main point of contact for guest feedback and service recovery.
• Collaborating with departments to anticipate guest needs and enhance the overall journey.

• A minimum of 5 years' experience in luxury hospitality, including leadership roles within Guest Relations or Front Office.
• Proven ability to lead a team in a high-pressure environment with a strong focus on delivering exceptional guest experiences.
• Fluency in English, both spoken and written; additional languages highly desirable.
• Proficiency in Opera PMS and Microsoft Office suite.
• Flexibility to work varied shifts as needed.

We offer an attractive tax-free salary, paid in Dirhams (AED). In addition, we provide generous benefits, including F&B perks, reduced hotel rates, leave and health care package, flights home, accommodation, life insurance, incentives and other employee benefits making this role appealing to high performers and those seeking a career in luxury hospitality.

• Not Applicable

• Full-time

• Other

• Hospitality

Our Hospitality Vision

At our luxury hotels, we strive to create unforgettable experiences for our guests by connecting them with genuine places and people.

Key Responsibilities

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1. Deliver exceptional service and hospitality to guests from diverse backgrounds.
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2. Ensure a seamless experience for guests through efficient management of hotel facilities and services.
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3. Develop and maintain strong relationships with colleagues, partners, and local communities to enhance our guest offerings.
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4. Maintain the highest standards of cleanliness, safety, and security in all areas of the hotel.
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Requirements

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• Proven track record of delivering outstanding customer service in a fast-paced environment.
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• Ability to multitask, prioritize tasks, and manage time effectively.
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• Excellent communication and interpersonal skills to build strong relationships with colleagues and guests.
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• Flexibility to work varying shifts, including weekends and holidays.
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• Certifications or training in hospitality, customer service, or related fields is an asset.
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What We Offer

We provide a comprehensive benefits package that includes competitive compensation, opportunities for career growth and development, and a supportive team environment.

Join Our Team

We are seeking a highly skilled and enthusiastic Russian-speaking Service Ambassador to join our luxury hotel team in Dubai.

The ideal candidate will possess excellent communication skills, be proficient in Russian language, and have a passion for delivering exceptional guest experiences.

This is an exciting opportunity to grow your hospitality career in a high-end international environment with excellent training and benefits.

About the Role:

• Provide exceptional customer service to guests from diverse backgrounds, including Russian-speaking guests.
• Work collaboratively with colleagues to ensure seamless delivery of hotel services.
• Maintain a clean and organized workspace, adhering to health and safety standards.

To succeed in this role, you will need:

• A minimum of Upper-Intermediate level in English and fluent in Russian.
• Previous experience in luxury hospitality or a related field.
• Friendly, professional, and polished appearance.
• Strong team spirit and passion for delivering exceptional guest experiences.

We offer a comprehensive package of benefits, including:

• Sponsored work visa.
• Paid flight tickets (start and annual leave).
• 26 days of paid vacation per year.
• Free shared accommodation.
• Free meals at the staff restaurant.
• Transportation to and from work.

At our luxury hotel, we pride ourselves on delivering world-class service, investing in our employees' growth, and providing a dynamic work environment that fosters collaboration and creativity.

Join our team and discover the opportunities to grow, learn, and succeed in a global industry leader.

Experience the ultimate in luxury at our 5-star hotel, located in the heart of downtown Dubai. Our two towers boast an impressive 1,608 rooms, each offering breathtaking views of the water and cityscape.

Indulge in our outdoor pool, state-of-the-art fitness center, and Saray Spa, where you can relax with a rejuvenating massage. Savor the flavors of the world at our 10 restaurants and lounges, serving a diverse range of cuisines including Japanese, Italian, Indian, and Thai.

We offer 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues, perfect for events in downtown Dubai. Explore nearby attractions like Dubai Mall, Burj Khalifa, and Dubai Opera.

We're seeking talented individuals to join our team. As a JW Marriott associate, you'll enjoy:

• An exciting career opportunity with potential for growth within our extensive portfolio of hotels worldwide.
• Learning opportunities with top professionals in the region.
• Opportunities for promotion based on performance, training, and development.
• Competitive salary and excellent benefits, including:
• World-class training and leadership development programs.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drinks in our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities locally and internationally.
• Medical and life insurance.

As an associate, you'll follow company policies and safety procedures, report maintenance needs, accidents, injuries, and unsafe conditions. Maintain a professional appearance, confidentiality, and protect company assets.

Key responsibilities include greeting and acknowledging guests according to standards, speaking professionally, developing positive relationships, and supporting team goals. Adhere to quality standards and perform other duties as assigned by supervisors.

At Marriott International, we're dedicated to being an equal opportunity employer, welcoming all individuals and providing access to opportunities. We value diverse backgrounds and believe that our strength lies in rich cultural talent and experiences.

We are seeking an exceptional Luxury Hospitality Leader to join our team. This is a unique opportunity to lead and inspire a high-performing team in a fast-paced luxury hotel environment.

The successful candidate will have a proven track record of delivering exceptional results in a similar role, with excellent leadership, communication, and organizational skills.

• Lead a high-performing team of hospitality professionals to deliver exceptional guest experiences.
• Develop and implement strategies to drive revenue growth, improve operational efficiency, and enhance the overall guest experience.
• Maintain high standards of quality, safety, and hygiene in all aspects of hotel operations.
• Collaborate with cross-functional teams to achieve business objectives and drive innovation.
• Conduct regular performance reviews and provide coaching and development opportunities for team members.

• A minimum of 3 years of experience in a senior leadership role in a luxury hotel or hospitality industry.
• Proven track record of delivering exceptional results, including revenue growth, improved operational efficiency, and enhanced guest satisfaction.
• Excellent leadership, communication, and organizational skills, with the ability to inspire and motivate high-performing teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Experience with budgeting, forecasting, and financial management, with the ability to maintain accurate records and reports.
• High school diploma or equivalent required; bachelor's degree preferred.

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for career advancement and professional growth.
• Discounts on hotel stays, dining, and other amenities.

We are a leading luxury hotel chain with a commitment to excellence and innovation. Our hotels offer unparalleled service, amenities, and experiences that exceed our guests' expectations.

We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive, respectful, and supportive of all employees.