42 Maintenance Support jobs in the United Arab Emirates

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Responsibilities:

• Contribute to the development, maintenance, and implementation of all Corporate Support related policies, procedures, processes, and controls to ensure consistency in application across ADAA and fulfill all relevant procedural/legislative requirements while delivering quality and cost-effective service.
• Gather and update Subject Entity data required as input for Understanding the Entity’s Business.
• Complete specific tasks and procedures in respect of engagement planning e.g. testing controls, walk-through system processes to confirm engagement team understanding, perform data analysis, and provide input to the engagement planning analytical review procedures.
• Suggest recommendations in short and long-term plans for “Organizational Development” to ensure efficiency of services provided.

Ensure to meet Key Performance Indicators (KPI's) in order to improve efficiency and effectiveness.

• Coordinate space management and planning activities including analyzing moves for minimal disruption, move coordination, space inventory, space allocation tracking, specifying set-ups, maximizing space utilization, providing input into facilities renewal model, and capital plan implementation as assigned.
• Implement facility security programs by developing procedures/practices, distributing keys, providing building access, monitoring access records, assessing security infrastructure needs (security cameras, interlocks, alarms), and assessing and changing access schedules.
• Identify, recommend, and implement building operations and process modifications to the facility for increased productivity and/or cost reduction and manage related budget.
• Coordinate and monitor routine maintenance services completion (trash, utilities, custodial, pest control, long-term preservation, inspections, grounds, landscapes, alarms, systems, and equipment), suggest metrics, monitor and report related trends.
• Identify and establish preventive maintenance plan, coordinate maintenance logistics (to avoid facility conflicts, events), initiate work requests, monitor completion.
• Coordinate and integrate utility usage/optimization by monitoring usage, gathering information, follow-up, shutdown requirements, analyze data, and provide recommendations for optimum usage.
• Perform condition assessments on appearance, equipment, analyze results, and provide recommendations for maintenance.
• Ensure completion of required training and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
• Obtain timely performance review assessments from project manager on assignments after completion which will serve as input to midyear and annual performance review.
• Adhere to job training and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks efficiently and consistently with operating procedures and policy.
• Elevate the organization’s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.
• Keep current with updated information relevant to the role to ensure standard performance level is achieved.
• Maintain regular contacts with relevant staff from other departments of ADAA to ensure consistency and coordination.
• Contribute to knowledge dissemination/sharing in a way that assists with building internal capabilities of employees where applicable and maximize their effective performance.
• Contribute to the development of UAE National employees in a manner which supports the objectives of the organization and its Emiratization strategy.
• Ensure adherence and compliance with all ADAA Corporate Policies, Procedures, and Guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.), and applicable job-related guidance such as Methodologies and Procedures.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Maintain at all times the confidentiality of any information obtained in the discharge of the duties of the post.
• Understand and strictly adhere to all the clauses of ADAA’s Code of Business Conduct.
• Co-operate in the implementation of the relevant health and safety legislation, policies, and procedures in the performance of duties.

Apt Resources is looking for a proactive Maintenance Team Leader specializing in HVAC and Kitchen Equipment to join a prestigious Boutique Resort in the Carribean. This role involves leading a team of maintenance technicians to ensure optimal functioning of HVAC systems and kitchen equipment in a fast-paced environment. The Maintenance Team Leader will be instrumental in enhancing operational efficiency and maintaining high standards of quality and safety.

• Maintain and operate HVAC systems, chillers, freezers, and hot kitchen equipment, applying at least three years of experience and operational expertise, while ensuring proper upkeep of commercial laundry equipment.
• Design and execute preventive maintenance programs to enhance the lifespan and efficiency of equipment.
• Perform routine inspections and assessments of HVAC systems and kitchen appliances to determine maintenance requirements.
• Diagnose and address equipment failures, ensuring minimal operational interruptions.
• Keep precise documentation of maintenance actions, including repairs and parts replacements.
• Work collaboratively with management to organize maintenance schedules and oversee spare parts inventory.
• Adhere to safety regulations and best practices in all maintenance tasks.
• Provide training and mentorship to team members, promoting a culture of continuous improvement.

• Associate or bachelor’s degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related technical field.
• In-depth technical expertise in HVAC technology and commercial kitchen appliances and basic knowledge of commercial laundry equipment.
• Exceptional leadership and team management abilities.
• Strong communication skills and the capability to resolve problems effectively.
• Skilled in utilizing maintenance management software and maintaining accurate records.
• Able to work autonomously and prioritize tasks efficiently.
• Robust dedication to safety and adherence to health regulations.
• Relevant certifications in HVAC and kitchen equipment maintenance are advantageous.
• Previous experience in luxury resorts or remote islandlocations

8000 XCD (USD 2960) (inclusive of service charge), plus accommodation, and flights (one-way to Antigua and a return flight upon completion of the employment agreement).

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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• Work with regional partners on proactive support, enablement, and guidance.
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Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills