10 Management Analyst jobs in the United Arab Emirates

Role: Senior Work Force Management Analyst Role Purpose:
A Work force management Analyst interprets data and turns it into information which can offer ways to improve business, thus affecting business decisions.

Turn raw data into information and insight, which can be used to make business decisions.

Make recommendations about the methods and ways in which a company obtains and analyses data to improve quality and the efficiency of data systems.

Key Accountabilities of the role

1. Provide business intelligence reports to management, call center managers, team leaders, and other relevant parties on a regular basis (time-sensitive reports & adhoc reports).
2. Provide data to team leaders relating to their KPIs.
3. Help call center management to develop budget for the call center.
4. Prepare daily, monthly, yearly adhoc management reports.
5. Make/suggest decisions based on analysis of performance indicators (analytics).
6. Development of various reports and applications (if required) to improve the efficiency of the call center.
7. Using automated tools to extract data from primary and secondary sources.
8. Removing corrupted data and fixing coding errors and related problems.
9. Developing and maintaining databases and data systems – reorganizing data in a readable format.
10. Performing analysis to assess quality and meaning of data.
11. Filter data by reviewing reports and performance indicators to identify and correct code problems.
12. Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for diagnosis and prediction.
13. Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
14. Preparing reports for management stating trends, patterns, and predictions using relevant data.
15. Working with management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
16. Designing and developing interactive dashboards and reports for business units.
17. Maintaining data accuracy and integrity within BI systems.
18. Provide support in managing real-time day-to-day operations of the call center.

Specialist Skills / Technical Knowledge Required for this role:

1. A strong knowledge of MIS analysis and reporting structures.
2. DAX, M Coding, and SQL Language.
3. Data Optimization.
4. Advanced Microsoft Power BI Skills and Power BI Data modeling.
5. Advanced Excel skills.
6. Reporting and data visualization skills.
7. Proven experience delivering high-quality output to tight deadlines.
8. Good organizational and prioritization skills with the ability to manage multiple projects concurrently.
9. Keen attention to detail.
10. Excellent Math and statistical knowledge.
11. At least 2 years’ experience in a similar role or in a related field.
12. Familiar with the various call center reporting tools and data.
13. Familiar with call center management software.

Job Info

• Job Identification 2750

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Your main responsibilities

• Conduct research and analysis of private market investments across real estate, private equity, infrastructure, and collectibles.
• Monitor economic trends, regulatory developments (e.g., MiFID II, DFSA, FSRA), and capital market activity to support informed investment decisions.
• Manage issuer relationships, including negotiating listing contracts, ensuring alignment with revenue targets and operations.
• Manage and monitor investment portfolios across private market asset classes, ensuring performance aligns with strategic objectives.
• Build and maintain financial models to evaluate investment opportunities.
• Report portfolio performance and key insights to senior management.
• Support the transaction lifecycle from origination to settlement, including structuring equity and debt instruments, including secured and unsecured.
• Conduct due diligence and comprehensive risk assessments to support investment analysis and selection.
• Support the development of tailored investment structures that comply with regulatory frameworks, address complex client objectives and meet investor needs.
• Build and nurture long-term relationships with family offices, HNWIs, and institutional investors to enhance client retention and engagement.
• Experience: 2+ years in investment management, consulting, or related roles within the European financial services – preferably in investment banking, private equity or funds management.
• Analytical Skills: Strong numerical and analytical skills, with a keen eye for detail and the ability to create and interpret financial models.
• Technical Knowledge: Strong understanding of capital markets, MiFID II regulatory framework, and asset classes such as real estate, private credit and private equity.
• Communication Skills: Excellent verbal and written communication skills (English and German), with the ability to clearly articulate complex investment concepts.
• Technology Proficiency: Comfortable and skilled with Microsoft Office (Word, PowerPoint, Excel). Knowledge of tokenization and blockchain is a plus, but not required.
• Education: Bachelor’s degree in Finance, Business Administration, or a related field. Postgraduate degrees or certifications (CFA, CFP) advantageous but not mandatory.
• Culture Fit: Entrepreneurial mindset, hands-on approach, comfortable working in a fast-paced environment, and ability to manage priorities and deadlines whilst working both independently and as a collaborative team player.
• Language: Fluent in English. German language skills required.

Our company culture & benefits

WHAT WE OFFER:

• Competitive salary, commission and performance-based bonuses.
• Health insurance and flight tickets.
• Opportunities for career progression and professional development.
• A dynamic, innovative, collaborative and fast-paced work environment.

OUR COMPANY CULTURE:

• Join a highly motivated team committed to innovation and high performance.
• A high-impact role for you to make a valuable contribution and reap the benefits.
• Gain exposure to an exciting, fast-paced industry with steep learning curves and tangible impact.
• Experience start-up agility: open communication, hands on, quick decision making, low bureaucracy, and a driven team.
• Individual onboarding and cross-functional teams so that you can quickly find your way around our working environment, shape it, and guarantee your constant development in other areas too.

Join our team and actively shape the future of capital markets!

FINEXITY is a leading digital assets company based in Hamburg, providing investors with access to tokenized private markets investments. The trading platform enables investments in a diverse range of alternative asset classes, including private equity, real estate, infrastructure, renewable energy, and collectibles. As a central interface between issuers, distributors, and investors, FINEXITY offers a fully digital solution for the issuance and trading of tokenized securities. Banks, asset managers, and other issuers benefit from an innovative infrastructure for the efficient structuring, tokenization, and placement of their investment products.

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Effective Business Decisions Using Data Analysis

ID 257

Course: Effective Business Decisions Using Data Analysis

This interactive, applications-driven 5-day course will highlight the added value that data analytics can offer a professional as a decision support tool in management decision making. It will show the use of data analytics to support strategic initiatives; to inform on policy information; and to direct operational decision making. The course will emphasize applications of data analytics in management practice; focus on the valid interpretation of data analytics findings; and create a clearer understanding of how to integrate quantitative reasoning into management decision making. Exposure to the discipline of data analytics will ultimately promote greater confidence in the use of evidence-based information to support management decision making.

This course will feature:

• Discussions on applications of data analytics in management
• The importance of data in data analytics
• Applying data analytical methods through worked examples
• Focusing on management interpretation of statistical evidence
• How to integrate statistical thinking into the work domain

What are the Goals? By the end of this course, participants will be able to:

• Explain the scope and structure of data analytics.
• Apply a cross-section of useful data analytics.
• Interpret meaningfully and critically assess statistical evidence.
• Identify relevant applications of data analytics in practice.

Who is this Course for? This course is suitable to a wide range of professionals but will greatly benefit:

• Professionals in management support roles
• Analysts who typically encounter data/analytical information regularly in their work environment
• Those who seek to derive greater decision-making value from data analytics

How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. The daily workshops will be highly interactive and participative. This involves regular discussion of applications as well as hands-on exposure to data analytics techniques using Microsoft Excel. Delegates are strongly encouraged to bring and analyse data from their own work domain. This adds greater relevancy to the content. Emphasis is also placed on the valid interpretation of statistical evidence in a management context.

The Course Content

• Day One: Setting the Statistical Scene in Management
  • Introduction; The quantitative landscape in management
  • Thinking statistically about applications in management (identifying KPIs)
  • The integrative elements of data analytics
  • Data: The raw material of data analytics (types, quality, and data preparation)
  • Exploratory data analysis using Excel (pivot tables)
  • Using summary tables and visual displays to profile sample data
• Day Two: Evidence-based Observational Decision Making
  • Numeric descriptors to profile numeric sample data
  • Central and non-central location measures
  • Quantifying dispersion in sample data
  • Examine the distribution of numeric measures (skewness and bimodal)
  • Exploring relationships between numeric descriptors
  • Breakdown analysis of numeric measures
• Day Three: Statistical Decision Making – Drawing Inferences from Sample Data
  • The foundations of statistical inference
  • Quantifying uncertainty in data – the normal probability distribution
  • The importance of sampling in inferential analysis
  • Sampling methods (random-based sampling techniques)
  • Understanding the sampling distribution concept
  • Confidence interval estimation
• Day Four: Statistical Decision Making – Drawing Inferences from Hypotheses Testing
  • The rationale of hypotheses testing
  • The hypothesis testing process and types of errors
  • Single population tests (tests for a single mean)
  • Two independent population tests of means
  • Matched pairs test scenarios
  • Comparing means across multiple populations
• Day Five: Predictive Decision Making - Statistical Modeling and Data Mining
  • Exploiting statistical relationships to build prediction-based models
  • Model building using regression analysis
  • Model building process – the rationale and evaluation of regression models
  • Data mining overview – its evolution
  • Descriptive data mining – applications in management
  • Predictive (goal-directed) data mining – management applications

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key Responsibilities

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Ideal Candidate

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor’s Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

What We Offer

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area

ADCB Corporate and Investment Banking Group provides a comprehensive and sophisticated suite of solutions to more than 40,000 commercial, corporate, and institutional clients.

With local operations based in the United Arab Emirates and regional offices in Egypt and Kazakhstan, our Corporate and Investment Banking Group bridges banking corridors across the Middle East and North Africa region.

From account opening to Initial Public Offerings (IPOs) and beyond, you can trust ADCB to support your business growth and ambitions. Get the edge you need to succeed with ADCB.

We are actively seeking an ambitious professional to join our Corporate banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key Responsibilities

New Client Acquisition

Assist in acquiring new clients, conduct wallet exercises to cross-sell the entire product suite, and facilitate an excellent onboarding experience to achieve assigned targets and secure profitable business transactions.

Relationship Management

Collaborate with the primary RM to build and maintain client dossiers, capturing current and future client needs, advising clients on new solutions, developments, and emerging opportunities.

Source reports from support units, create credit applications, report on risk profiles, and highlight/update approving authorities with any changes to enable necessary action to be taken.

Policies, Processes, Systems, and Procedures

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management

Manage self in line with the Bank’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own contribution to business performance.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Ideal Candidate

The ideal candidate should have the following experience:

• At least 4 years of experience in Corporate and Investment Banking Group (CIBG) Corporate/Commercial Support Role and successful completion of CIBG Relationship Management Programme.
• Bachelor’s Degree in Business, Accounting, or Finance.
• Problem-solving skills, credit skills, market knowledge, written and spoken English.

What We Offer

• Competitive Salary: The indicative pay range for this role is AED XXX – AED XXX per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.

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Overview

Job Title: Business Data Analyst (Banking) - Digital Transformation

Job Type: Full-Time Contract (1 year, renewable)

Location: On-site, Dubai, Dubai, United Arab Emirates

Job Summary:

Join our team as a Business Data Analyst at the forefront of digital transformation within a leading UAE bank. In this pivotal role, you will bridge business stakeholders and technology teams, applying deep analytical expertise to drive insights, optimize processes, and elevate customer journeys across key digital banking initiatives. Embrace an asynchronous work culture that values exceptional written communication and proactive problem-solving.

Key Responsibilities

• Elicit, analyze, and document business requirements, user stories, and process flows for digital projects.
• Act as a key liaison between business units and technical teams to ensure clear understanding of project objectives.
• Conduct gap analysis and impact assessments for new features and system changes within core banking functions.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog grooming, and daily stand-ups.
• Design and execute test scenarios, supporting user acceptance testing (UAT) and solution validation.
• Write complex SQL queries to extract and analyze large datasets, generating actionable insights and KPI reports with Power BI.
• Translate analytical findings into clear, data-driven recommendations and presentations for diverse stakeholders.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, Finance, Business, or a quantitative discipline.
• 5-9 years’ experience as a Business Analyst, with a strong background in Banking, Financial Services, or FinTech.
• High proficiency in SQL and PL/SQL, with hands-on experience in Power BI for data visualization.
• Proven experience working with core-banking systems and exposure to digital transformation projects.
• Solid understanding of Agile methodologies (Scrum, Kanban) and expertise with JIRA.
• Exceptional written communication skills, adept at working in asynchronous, collaborative environments.
• Strong analytical and critical thinking abilities with excellent stakeholder management.

Preferred Qualifications

• Relevant professional certifications (CBAP, PMI-PBA, Agile Scrum, Data Analytics).
• Experience with data modeling, Python or R for advanced analytics, and systems like Flexcube or OFSAA.
• Expertise in digital banking products, customer journey mapping, and process optimization.

Become part of our team and contribute to high-impact initiatives, working on projects that set industry standards and drive meaningful change. We foster an inclusive, high-performing culture offering career development opportunities, comprehensive benefits, and a collaborative environment to help you thrive.

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Who we are:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The BPI Assistant Manager for Process, Policies, and Internal Controls will be instrumental in supporting the design, implementation, and monitoring of efficient processes, policies, and internal controls throughout the organization. The ideal candidate will possess strong expertise in process optimization, compliance, and risk management, with a proven ability to collaborate effectively across business units within GMG. This role requires a highly motivated individual and a change leader who is passionate about driving digital transformation and enhancing operational efficiency while ensuring policy compliance and mitigating risks.

Core Responsibilities:

1. Process Improvement and Optimization:
   • Assist in identifying, evaluating, and implementing process improvements to increase efficiency, reduce costs, and enhance service quality.
   • Collaborate with cross-functional teams to map and streamline workflows, ensuring optimal use of resources and compliance with internal standards.
   • Conduct process assessments and audits to identify areas for improvement and recommend solutions to enhance productivity and mitigate risks.
2. Policy Development and Implementation:
   • Assist in drafting, reviewing, and updating company policies and procedures to ensure compliance with regulatory requirements, industry standards, and organizational goals.
   • Ensure that policies are consistently applied across departments, and support teams in understanding and adhering to company policies.
   • Provide guidance to departments regarding policy interpretation and implementation.
3. Internal Controls:
   • Support the design, implementation, and maintenance of internal control frameworks to safeguard company assets, ensure financial integrity, and prevent fraud or errors.
   • Conduct regular assessments of internal controls, identifying weaknesses or gaps, and work with relevant teams to develop corrective action plans.
   • Monitor compliance with established internal controls and provide recommendations for improvements as needed.
4. Audit and Risk Support:
   • Assist in coordinating internal audits to ensure compliance with financial, operational, and regulatory standards.
   • Help prepare audit documentation and respond to audit inquiries in a timely manner.
   • Monitor and report on audit findings and assist with the implementation of corrective actions.
5. Training and Awareness:
   • Conduct training sessions for staff on process improvements, policies, and internal controls to promote a culture of compliance and efficiency.
   • Provide ongoing support and clarification to departments regarding process and policy changes.
6. Reporting and Documentation:
   • Prepare and present regular reports on process performance, policy compliance, and internal control assessments to senior management.
   • Maintain accurate records of policies, procedures, and control documentation to ensure traceability and accountability.

Functional/Technical Competencies:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
• Understanding of regulatory requirements, industry standards, and best practices related to internal controls and process management.
• Must have Business Process Re-engineering experience in Retail, Pharma Manufacturing, and/or FMCG sectors.
• Prefer hands-on process optimization experience in relevant Business Units / functions.
• Implementation of Automation / RPA techniques.

Educational Qualification:

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• Relevant certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black belt) are a plus.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer:

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

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**You're the brains behind our work.**
You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.
Citi's Personal Banking and Wealth Management is looking for full-time analysts to join the team in Dubai. Global Wealth Management brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. If none of these terms make sense right now, that's ok! Our program is designed to help you increase your knowledge, so whatever your degree is in we will give you the training and support you need to excel.
**We provide you with the knowledge and skills you need to succeed.**
We're committed to teaching you the ropes. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to numerous roles. The 27 month analyst program starts in the Summer and begins with a training program. You will then rotate across four different departments, where you will have hands-on experience working across Personal Banking and Wealth Management business lines and business functions. In one of your rotations analysts will have the opportunity to participate in a rotation within EMEA based on their performance.
**Your time here will look something like this.**
* Supporting the team in identifying and executing complex complex problems
* Analyzing transaction flows of the world's largest financial institutions
* Be a part of the front end of technological development for the financial transaction space
* Work and support more than 50 different geographies across the region to deliver the best solutions to our clients
*Work with Private Bankers to identify prospects and present value propositions offered by fiduciary offshore structures (trusts, investment holding vehicles and insurance solutions) to high-net-worth clients of Citi Private Bank (CPB).
*Attend client meetings with Bankers and participate in presentations and sales pitches
**We want to hear from you if.**
* You will have or will be graduating by 2025
* Obtained or on course to achieve a 3.0 GPA out of 4.0 (or equivalent) at undergraduate level in any degree discipline.
* You have an interest in business
**Who we think will be a great fit.**
We're looking for motivated individuals, who are eager to start their careers at a global organization, tend to think globally, and have an innovative outlook on business. We know that anyone, not just those with business degrees can have a knack for business, so we're open to all disciplines and candidates with diverse work experience. We'll also be looking for the following:
* Desire to develop a deep understanding of the financial industry
* Intellectual curiosity and proactive approach to searching for new and creative ideas
* You follow new technological innovations and developments impacting the industry
* Strong communication, planning, and organizational skills
* Commitment to personal growth and career development including mobility and flexibility. You also have a strong desire to learn, are proactive, building rapport and relationships in team environments
* Unquestioned commitment to integrity ethical decision-making
We review applications on a rolling basis and therefore encourage you to apply as soon as possible.
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**Job Family Group:**
Private Client Coverage
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**Job Family:**
Development Program
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Senior Business Analysis – Dubai, United Arab Emirates

The Senior Business Analyst leads a team to undertake the review and analysis of the organisation’s business intentions, services, processes and information needs to identify changes that lead to business improvements.

Department: Project Management

Compensation: AED 21,667 P/M

Responsibilities

• Enhance business systems by providing accurate information about business needs and priorities.
• Analyse and consolidate information to develop business cases to support achievement of business objectives.
• Extract data reports and review information to identify trends, system pain points and opportunities for business improvement across the business.
• Provide plain language advice on technical issues to non-technical audiences.
• Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions.
• Coordinate process improvement test cases, liaising with DSG and client business units, evaluating and reporting on potential process improvement initiatives and instituting systems changes.
• Develop and use information material such as process descriptions, checklists, templates and guides to assist staff with implementing defined processes.
• Guide and support team members to provide customer-focused services.

Skills/Experience

• A bachelor’s or master’s degree in computer science or a related field is a good starting point for this position.
• Escalate issues, keep informed, advise and receive feedback.
• Inspire and motivate team, provide direction and manage performance.
• Mentor, lead and support the team and share information and research.
• Ensure consistent and coordinated customer services through teamwork and collaboration.
• Resolve issues and provide solutions to problems.
• Provide information regarding agency sector-wide rules and standards.
• Represent the organisation in an honest, ethical and professional way and encourage others to do so.
• Demonstrate professionalism to support a culture of integrity within the team/unit.
• Ensure that others understand the legislation and policy framework within which they operate and act to prevent and report misconduct, illegal and inappropriate behaviour.

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