2 223 Manager On Duty jobs in the United Arab Emirates

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided
  
  

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Ensure VIP rooms are ready, checked and all in order prior arrival
• Attend management morning briefing if needed/requested
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Perform Check in & Check Out at the reception
• Check online comments (Tripadvsior, etc) and investigate issues then report to the manager
• Ensure guest comments are investigated and reply back to guest accordingly
• Assist in achieving TrustYou targets
• Attend guest requests and take action accordingly
• Handle guest complaints and take action immediately to ensure satisfaction is delivered
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check Paymaster daily and give feedback RDM with action taken
• Encourage rooms & breakfast upselling daily to the team and share result and feedback
• Check Hotel situation, occupancy, functions, groups, MIPs
  
  

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices
• Ability to remain calm and make decisive decisions in high-pressure situations
• Additional Foreign Language is an asset (Russian/German)
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• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

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• Manage and supervise all tasks of his/her staff to ensure guests receive prompt cordial attention and personal recognition
• Assist the Room Divison Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability room types accuracy of room count and rate categories
• Maximize occupancy revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
• Liaise closely with Housekeepingto ensure special guest needs amenities and other roomrelated requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain interdepartmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby reception and cashiers desk and on a random basis VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct dress hygiene uniforms appearance
• Work with Finance in the preparation and management of the departments budget
• Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications :

PERSONAL ATTRIBUTES

• Degree from School for Tourism & Hotel Management
• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multicultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a selfstarter coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Remote Work :

No

Employment Type :

Fulltime

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types rates facilities food and beverage outlets spa and health club. You will monitor all arrivals ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

Qualifications :

• College degree in hotel management or related field.
• Opera Cloud Knowledge
• Previous experience in Front Office
• Strong communication skills
• Familiar with Front Office Systems
• Fluent in English both verbal and written

Remote Work :

No

Employment Type :

Fulltime

At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book.

Your day to day

We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

A little taste of your day-to-day

Every day is different at voco Dubai, but you'll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team's skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

What we need from you

• Minimum Diploma or equivalent, some college preferred
• 2 years' front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

We'll reward all your hard work with a great salary and benefits – in addition to career development,employee room discounts and great work culture.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - to find out more about us.

Reliably Different - Welcome to voco Hotels, IHG's new upscale brand. We call our Hotels voco – It means 'to invite' and 'call together' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai Whatever we're up to, at every instance, there are brand values and service behaviours that guide us. Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG's years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel across IMEA is voco Dubai. voco Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It's location on the vibrant Shiekh Zayed Road is also connecting it to many day time and night delights of the city, moments from shopping, dining and entertainment experiences.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai's glittering skyline, including Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, the Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.

• Assist the General Manager in managing the hotel, reporting directly to the Front Office Manager / Assistant Front Office Manager.
• Represent the hotel professionally, socially, and ethically.
• Assist the Front Office Manager in managing the department; in their absence, manage the Reception department with all responsibilities.
• Communicate regularly with the Front Office Manager and the Director of Rooms as a team.
• Assume overall responsibility for service quality, delivery, colleague discipline, cost control, guest and colleague satisfaction, safety/security, and maintenance issues of the general operation.
• Supervise all activities in the smooth running of front of house departments according to standards and procedures.
• Maintain knowledge of crisis management; respond efficiently to crisis situations, carrying communication devices.
• Make decisions and take appropriate actions regarding problems, conflicts, and emergencies.
• Record daily happenings in the Duty Manager's Log Book and share information promptly.
• Inspect VIP arrival rooms daily to ensure readiness and liaise with departments to prepare rooms.
• Monitor arrivals and departures to handle guest requests and complaints with personalized attention.
• Provide training to team members for consistent standards delivery.
• Greet guests and visitors, promoting warmth and care.
• Encourage team members to collect guest preferences.
• Monitor data security and completeness according to standards.
• Oversee cashier closures and float balances, reporting discrepancies.
• Assist in training new colleagues on standards and safety.
• Investigate and update guest comments, addressing issues to prevent recurrence.
• Attend and conduct handover briefings and meetings.
• Ensure guest room allocations meet preferences and strategies.
• Assist Sales with hotel tours to promote the property.
• Conduct bi-annual performance reviews and monthly feedback sessions.
• Follow the Duty Manager task list and monitor open balances.
• Encourage up-selling in line with targets and assist in team motivation and recruitment.
• Plan schedules and assist with training and holiday requests.
• Attend relevant training sessions and perform other duties as assigned.
• Ensure smooth handover and follow-up in the absence of the Front Office Manager.

• Senior High School qualification or equivalent.
• Degree in Hospitality or Hotel Management is an advantage.
• Minimum 2 years' experience in a 5-star hotel environment.
• At least 1 year of Duty Manager experience.
• Proficiency in Microsoft Office, PSMS, GoConcierge, HotSoS, and Rex.
• Experience in the Middle East and hotel pre-opening is an advantage.
• Ability to understand and deliver guest needs and expectations.
• Attention to detail and excellent organizational skills.
• Effective communication skills in English; knowledge of German, Spanish, Italian, or French is a plus.
• Proven leadership and team motivation skills.
• Ability to manage large projects and prepare reports.

• Learning & Development: We craft unique programs for your growth.
• MOstay: Enjoy complimentary nights and attractive rates for you and loved ones.
• Health & Colleague Wellness: We offer health benefits and wellness programs globally.

We're Fans. Are you?

• Comprehensive knowledge of the Hotel and Residences, including all departments, services, and outlets.
• Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis.
• Relieve the Night Manager and Assistant Night Manager during vacations.
• Conduct trainings on quality awareness for all colleagues.
• Maintain privacy of all guests.
• Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards.
• Prepare the weekly roster as well as the monthly attendance sheets for the Front Office colleagues.
• Control lieu days and public holidays accumulation.
• Attend daily shift briefings and monthly communication meetings.
• Ensure probationary and yearly appraisals are conducted.
• Arrange and conduct bi-weekly feedback sessions.
• Control the overbooking situation of the day and handle the booking out of guests as needed.
• Assist the team leaders when necessary.
• Meet, welcome and bid farewell to VIP and regular guests.
• Assist with escorting of VIP and regular guests.
• Full awareness of VIP arrivals and departures of the day.
• Ensure that VIP in-house guests are contacted at least once during their stay.
• Inspect the rooms of all VIP guests prior to their arrival at the hotel.
• Cover shifts on Lobby Duty in accordance with duty roster, including the welcoming and rooming of arriving VIP and suite guests.
• Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues.
• Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided.
• Perform any additional duties as requested by Senior Management.
• Be fully trained as First Aider for emergency situations.
• Full awareness about Fire, Health & Safety of Palazzo Versace.
• Provide support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting as required in order to ensure smooth operation throughout the hotel.
• Comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets/services, and standard operating procedures.
• Check the room allocation for the next day arrivals.
• Ensure the lobby desks are free of clutter and are well stocked.
• Must adhere to the Palazzo Versace established policies and procedures.
• Conduct spot checks on input standards in Opera on a regular basis.

• Bachelor or Master Degree from hotel school.
• Leadership experience of minimum three years in Front Office Department in a 5-star hotel with a minimum of 200 rooms.
• Health & Safety certification.
• Task Trainer.
• Group Trainer.
• Strong team leading & Guest Relation Management skills.
• Experience in a multi-cultural environment.

Duty Manager
Inspiring and engaging. As a DutyManager you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey.
What you will be doing:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Qualifications :

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills
• Ability to lead by example believe in a strong team culture and set the scene for high performance
• Preferably read to join immediately.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

• To assume responsibility for all activities in the hotel in the absence of executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To monitor the operation of all departments to ensure all operating standards are maintained.
• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
• To assist in maintaining a high level of security for both guest and hotel property.
• To be fully conversant with all emergency procedures and pertinent local legislation.
• To ensure all workstations are staffed correctly.
• To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
• To ensure an accurate log is kept of all incidents of note occurring.
• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• To operationally assist all departments as may be required.
• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all night front office staff.
• To ensure regular inspections of all hotel areas are done at least once every evening.
• To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
• To organise on a quarterly basis the "early bird" meeting for all night staff and executive management.
• To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

Operational

• To ensure a computer back-up is run every 2 hours.
• To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.
• To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.
• To balance the day's postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.
• To adhere to the emergency procedure in event of computer failure.
• To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel's procedure.
• To process foreign currency exchange and traveller cheque transactions for in-house guests.
• To be conversant and comply with the hotel's credit policies.
• To distribute sales and statistical reports to selected department and division heads.
• To compile and audit records for follow up by the income auditor.
• To receive and check the accuracy of the night float before signing the float control book.
• To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences.
• To assist with witnessing of remittance envelopes from the hotel's other departments and to record events accordingly.
• To ensure all supplies are well stocked for the next day, and to do weekly order through Tahweel, ensuring that it is in line with the budget.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is an advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Duty Managerto join our extraordinary team

Conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai's world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As Duty Manager, your main responsibilities will be to work under the general direction of the Front Office Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Also, responsible to co-ordinate and oversee all hotel operations in the absence of the Front Office Manager. Ensure safety and security of guests. Accurate and timely completion of the night audit function during the night hours. Making the lobby as their main location point to run their operation ensuring that every guest is engaged with a colleague and being taking care of.

Establish a closed network of communication with other departments directly by having round tour in all guests' touch points in the hotel. Reports directly and communicates with Front Office Manager on all pertinent matters affecting guest service and hotel operations.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team

Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory/executive level experience. Must speak fluent English. Other languages preferred. Organisation and communication skills with sstrong work ethics and a drive to excel.

WHAT WE OFFER

We'll reward all your hard work with competitive salary and benefits.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.