136 Manager On Duty jobs in the United Arab Emirates
Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
IHG
Posted 8 days ago
Job Viewed
Job Description
As the **Club InterContinental Manager/Duty Manager** at InterContinental Abu Dhabi, you will be responsible for overseeing the operations of the exclusive Club InterContinental Lounge, ensuring a seamless, luxurious, and highly personalized guest experience for our most discerning clientele - including VIPs, long-stay guests, IHG One Rewards elite members, and business travellers. This role requires strong leadership, attention to detail, and a passion for delivering bespoke service in a refined and elegant environment. You will ensure the Club Lounge consistently reflects the highest brand standards in both service delivery and ambiance.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:
1. Guest Experience & Personalization
+ Deliver a consistently high standard of personalized service to Club InterContinental guests.
+ Greet and interact with VIPs, IHG One Rewards members and InterContinental Ambassadors, ensuring recognition and preferential treatment.
+ Maintain detailed guest preference records to personalize experiences (e.g., food & beverage preferences, newspaper choices, room locations).
+ Ensure that guest preferences are performed as per guest expectations, and guests are informed accordingly.
+ Handle guest feedback, concerns, and special requests with a proactive and solution-oriented mindset.
+ Support check-in and check-out processes directly in the lounge, ensuring speed, privacy, and professionalism.
+ Engage with guests consistently to establish rapport and build loyalty.
2. Operations Management
+ Oversee daily operations of the Club InterContinental Lounge, including breakfast, afternoon tea, and evening cocktail service.
+ Ensure food and beverage offerings meet brand standards and guest expectations.
+ Coordinate with Culinary, Housekeeping, Engineering, and Front Office to maintain the cleanliness, functionality, and appeal of the lounge.
+ Manage lounge setup and ambiance, including music, lighting, floral arrangements, and presentation.
+ Ensure proper documentation, inventory control, and reporting for all lounge activities.
3. Team Leadership & Development
+ Recruit, train, schedule, and supervise Club InterContinental team members.
+ Motivate and coach the team to deliver exceptional and anticipatory service in line with the InterContinental brand promise.
+ Conduct regular briefings, performance evaluations, and on-the-job training to elevate service delivery.
+ Foster a positive and engaging team environment built on professionalism, trust, and shared values.
4. Financial Management & Reporting
+ Monitor and control expenses related to lounge operations, ensuring budget compliance.
+ Track and analyze guest satisfaction scores, service recovery cases, and team productivity metrics.
+ Prepare monthly reports on Club Lounge performance, guest feedback, and improvement initiatives.
5. Brand & Quality Assurance
+ Act as the brand guardian for Club InterContinental standards, ensuring all SOPs are followed precisely.
+ Collaborate with Marketing, Sales, and Front Office teams to support Club room bookings, promotions, and loyalty initiatives.
+ Champion IHG One Rewards within the lounge and ensure all brand-driven initiatives (enrollment, recognition, up-selling) are implemented effectively.
**What we need from you:**
Education & Qualifications:
+ Bachelor's degree or diploma in Hospitality Management or related field.
+ Certification in customer service, luxury service training, or guest relations is an advantage.
Experience:
+ Minimum 3-5 years of experience in guest relations, front office, or club lounge operations in a luxury hotel environment.
+ At least 1-2 years in a supervisory or managerial role.
+ Previous experience working with VIPs, executives, and high-profile guests is highly desirable.
Skills & Competencies:
+ Exceptional interpersonal, communication, and presentation skills.
+ Proficiency in spoken and written English; additional languages such as Arabic, French, or Russian are a plus.
+ In-depth understanding of luxury service standards, guest personalization, and hospitality technology (Opera, IHG Concerto).
+ Strong leadership, decision-making, and organizational skills.
+ High attention to detail, discretion, and emotional intelligence.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:
1. Guest Experience & Personalization
+ Deliver a consistently high standard of personalized service to Club InterContinental guests.
+ Greet and interact with VIPs, IHG One Rewards members and InterContinental Ambassadors, ensuring recognition and preferential treatment.
+ Maintain detailed guest preference records to personalize experiences (e.g., food & beverage preferences, newspaper choices, room locations).
+ Ensure that guest preferences are performed as per guest expectations, and guests are informed accordingly.
+ Handle guest feedback, concerns, and special requests with a proactive and solution-oriented mindset.
+ Support check-in and check-out processes directly in the lounge, ensuring speed, privacy, and professionalism.
+ Engage with guests consistently to establish rapport and build loyalty.
2. Operations Management
+ Oversee daily operations of the Club InterContinental Lounge, including breakfast, afternoon tea, and evening cocktail service.
+ Ensure food and beverage offerings meet brand standards and guest expectations.
+ Coordinate with Culinary, Housekeeping, Engineering, and Front Office to maintain the cleanliness, functionality, and appeal of the lounge.
+ Manage lounge setup and ambiance, including music, lighting, floral arrangements, and presentation.
+ Ensure proper documentation, inventory control, and reporting for all lounge activities.
3. Team Leadership & Development
+ Recruit, train, schedule, and supervise Club InterContinental team members.
+ Motivate and coach the team to deliver exceptional and anticipatory service in line with the InterContinental brand promise.
+ Conduct regular briefings, performance evaluations, and on-the-job training to elevate service delivery.
+ Foster a positive and engaging team environment built on professionalism, trust, and shared values.
4. Financial Management & Reporting
+ Monitor and control expenses related to lounge operations, ensuring budget compliance.
+ Track and analyze guest satisfaction scores, service recovery cases, and team productivity metrics.
+ Prepare monthly reports on Club Lounge performance, guest feedback, and improvement initiatives.
5. Brand & Quality Assurance
+ Act as the brand guardian for Club InterContinental standards, ensuring all SOPs are followed precisely.
+ Collaborate with Marketing, Sales, and Front Office teams to support Club room bookings, promotions, and loyalty initiatives.
+ Champion IHG One Rewards within the lounge and ensure all brand-driven initiatives (enrollment, recognition, up-selling) are implemented effectively.
**What we need from you:**
Education & Qualifications:
+ Bachelor's degree or diploma in Hospitality Management or related field.
+ Certification in customer service, luxury service training, or guest relations is an advantage.
Experience:
+ Minimum 3-5 years of experience in guest relations, front office, or club lounge operations in a luxury hotel environment.
+ At least 1-2 years in a supervisory or managerial role.
+ Previous experience working with VIPs, executives, and high-profile guests is highly desirable.
Skills & Competencies:
+ Exceptional interpersonal, communication, and presentation skills.
+ Proficiency in spoken and written English; additional languages such as Arabic, French, or Russian are a plus.
+ In-depth understanding of luxury service standards, guest personalization, and hospitality technology (Opera, IHG Concerto).
+ Strong leadership, decision-making, and organizational skills.
+ High attention to detail, discretion, and emotional intelligence.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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0
Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
Abu Dhabi, Abu Dhabi
InterContinental Hotels Group
Posted today
Job Viewed
Job Description
Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
As the Club InterContinental Manager/Duty Manager at InterContinental Abu Dhabi, you will be responsible for overseeing the operations of the exclusive Club InterContinental Lounge, ensuring a seamless, luxurious, and highly personalized guest experience for our most discerning clientele — including VIPs, long-stay guests, IHG One Rewards elite members, and business travellers. This role requires strong leadership, attention to detail, and a passion for delivering bespoke service in a refined and elegant environment. You will ensure the Club Lounge consistently reflects the highest brand standards in both service delivery and ambiance.
A little taste of your day-to-day:
Every day is different, but you’ll mostly do:
1. Guest Experience & Personalization
- Deliver a consistently high standard of personalized service to Club InterContinental guests.
- Greet and interact with VIPs, IHG One Rewards members and InterContinental Ambassadors, ensuring recognition and preferential treatment.
- Maintain detailed guest preference records to personalize experiences (e.g., food & beverage preferences, newspaper choices, room locations).
- Ensure that guest preferences are performed as per guest expectations, and guests are informed accordingly.
- Handle guest feedback, concerns, and special requests with a proactive and solution-oriented mindset.
- Support check-in and check-out processes directly in the lounge, ensuring speed, privacy, and professionalism.
- Engage with guests consistently to establish rapport and build loyalty.
2. Operations Management
- Oversee daily operations of the Club InterContinental Lounge, including breakfast, afternoon tea, and evening cocktail service.
- Ensure food and beverage offerings meet brand standards and guest expectations.
- Coordinate with Culinary, Housekeeping, Engineering, and Front Office to maintain the cleanliness, functionality, and appeal of the lounge.
- Manage lounge setup and ambiance, including music, lighting, floral arrangements, and presentation.
- Ensure proper documentation, inventory control, and reporting for all lounge activities.
- Recruit, train, schedule, and supervise Club InterContinental team members.
- Motivate and coach the team to deliver exceptional and anticipatory service in line with the InterContinental brand promise.
- Conduct regular briefings, performance evaluations, and on-the-job training to elevate service delivery.
- Foster a positive and engaging team environment built on professionalism, trust, and shared values.
- Monitor and control expenses related to lounge operations, ensuring budget compliance.
- Track and analyze guest satisfaction scores, service recovery cases, and team productivity metrics.
- Prepare monthly reports on Club Lounge performance, guest feedback, and improvement initiatives.
5. Brand & Quality Assurance
- Act as the brand guardian for Club InterContinental standards, ensuring all SOPs are followed precisely.
- Collaborate with Marketing, Sales, and Front Office teams to support Club room bookings, promotions, and loyalty initiatives.
- Champion IHG One Rewards within the lounge and ensure all brand-driven initiatives (enrollment, recognition, up-selling) are implemented effectively.
What we need from you:
Education & Qualifications:
- Bachelor’s degree or diploma in Hospitality Management or related field.
- Certification in customer service, luxury service training, or guest relations is an advantage.
Experience:
- Minimum 3–5 years of experience in guest relations, front office, or club lounge operations in a luxury hotel environment.
- At least 1–2 years in a supervisory or managerial role.
- Previous experience working with VIPs, executives, and high-profile guests is highly desirable.
- Exceptional interpersonal, communication, and presentation skills.
- Proficiency in spoken and written English; additional languages such as Arabic, French, or Russian are a plus.
- In-depth understanding of luxury service standards, guest personalization, and hospitality technology (Opera, IHG Concerto).
- Strong leadership, decision-making, and organizational skills.
- High attention to detail, discretion, and emotional intelligence.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrIs this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
Abu Dhabi, Abu Dhabi
InterContinental Hotels Group
Posted today
Job Viewed
Job Description
Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
As the Club InterContinental Manager/Duty Manager at InterContinental Abu Dhabi, you will be responsible for overseeing the operations of the exclusive Club InterContinental Lounge, ensuring a seamless, luxurious, and highly personalized guest experience for our most discerning clientele — including VIPs, long-stay guests, IHG One Rewards elite members, and business travellers. This role requires strong leadership, attention to detail, and a passion for delivering bespoke service in a refined and elegant environment. You will ensure the Club Lounge consistently reflects the highest brand standards in both service delivery and ambiance.
A little taste of your day-to-day:
Every day is different, but you’ll mostly do:
1. Guest Experience & Personalization
- Deliver a consistently high standard of personalized service to Club InterContinental guests.
- Greet and interact with VIPs, IHG One Rewards members and InterContinental Ambassadors, ensuring recognition and preferential treatment.
- Maintain detailed guest preference records to personalize experiences (e.g., food & beverage preferences, newspaper choices, room locations).
- Ensure that guest preferences are performed as per guest expectations, and guests are informed accordingly.
- Handle guest feedback, concerns, and special requests with a proactive and solution-oriented mindset.
- Support check-in and check-out processes directly in the lounge, ensuring speed, privacy, and professionalism.
- Engage with guests consistently to establish rapport and build loyalty.
2. Operations Management
- Oversee daily operations of the Club InterContinental Lounge, including breakfast, afternoon tea, and evening cocktail service.
- Ensure food and beverage offerings meet brand standards and guest expectations.
- Coordinate with Culinary, Housekeeping, Engineering, and Front Office to maintain the cleanliness, functionality, and appeal of the lounge.
- Manage lounge setup and ambiance, including music, lighting, floral arrangements, and presentation.
- Ensure proper documentation, inventory control, and reporting for all lounge activities.
- Recruit, train, schedule, and supervise Club InterContinental team members.
- Motivate and coach the team to deliver exceptional and anticipatory service in line with the InterContinental brand promise.
- Conduct regular briefings, performance evaluations, and on-the-job training to elevate service delivery.
- Foster a positive and engaging team environment built on professionalism, trust, and shared values.
- Monitor and control expenses related to lounge operations, ensuring budget compliance.
- Track and analyze guest satisfaction scores, service recovery cases, and team productivity metrics.
- Prepare monthly reports on Club Lounge performance, guest feedback, and improvement initiatives.
5. Brand & Quality Assurance
- Act as the brand guardian for Club InterContinental standards, ensuring all SOPs are followed precisely.
- Collaborate with Marketing, Sales, and Front Office teams to support Club room bookings, promotions, and loyalty initiatives.
- Champion IHG One Rewards within the lounge and ensure all brand-driven initiatives (enrollment, recognition, up-selling) are implemented effectively.
What we need from you:
Education & Qualifications:
- Bachelor’s degree or diploma in Hospitality Management or related field.
- Certification in customer service, luxury service training, or guest relations is an advantage.
Experience:
- Minimum 3–5 years of experience in guest relations, front office, or club lounge operations in a luxury hotel environment.
- At least 1–2 years in a supervisory or managerial role.
- Previous experience working with VIPs, executives, and high-profile guests is highly desirable.
- Exceptional interpersonal, communication, and presentation skills.
- Proficiency in spoken and written English; additional languages such as Arabic, French, or Russian are a plus.
- In-depth understanding of luxury service standards, guest personalization, and hospitality technology (Opera, IHG Concerto).
- Strong leadership, decision-making, and organizational skills.
- High attention to detail, discretion, and emotional intelligence.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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This advertiser has chosen not to accept applicants from your region.
2
Duty Manager
Ras Al Khaimah, Ra's al Khaymah
Hilton
Posted 4 days ago
Job Viewed
Job Description
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C19R_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C19R_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Duty Manager
Dubai, Dubai
Marriott
Posted 5 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
**LOVE WHAT YOU DO EVEN MORE**
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you'll become part of a close-knit family that values passion, purpose, and pride in what we do.
We're looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
+ A career with limitless horizons, from the golden dunes of Al Maha to over **8,000 Marriott hotels worldwide** , where new opportunities await.
+ **Professional growth and mentorship** guided by some of the region's most accomplished hoteliers.
+ **Competitive salary and benefits** , including on-property accommodation and full-board meals.
+ **Exclusive Marriott privileges** , discounted stays and dining, plus special rates for friends and family.
+ **Comprehensive medical and life insurance coverage.**
+ **All the tools, resources, and support** you need to excel every day.
**OUR EXPECTATIONS FROM THE ROLE:**
The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.
In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law_ _._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
**LOVE WHAT YOU DO EVEN MORE**
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you'll become part of a close-knit family that values passion, purpose, and pride in what we do.
We're looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
+ A career with limitless horizons, from the golden dunes of Al Maha to over **8,000 Marriott hotels worldwide** , where new opportunities await.
+ **Professional growth and mentorship** guided by some of the region's most accomplished hoteliers.
+ **Competitive salary and benefits** , including on-property accommodation and full-board meals.
+ **Exclusive Marriott privileges** , discounted stays and dining, plus special rates for friends and family.
+ **Comprehensive medical and life insurance coverage.**
+ **All the tools, resources, and support** you need to excel every day.
**OUR EXPECTATIONS FROM THE ROLE:**
The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.
In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law_ _._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Duty Manager
Dubai, Dubai
Hilton
Posted 8 days ago
Job Viewed
Job Description
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C1EG_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C1EG_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Duty Manager
Dubai, Dubai
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Night Duty Manager
Dubai, Dubai
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Front Office- Duty Manager
Dubai, Dubai
Hilton
Posted 8 days ago
Job Viewed
Job Description
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office- Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C0LC_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current with all hotel products, services, policies and emergency procedures
+ Monitor Guest satisfaction reports and implement actions to improve results
+ Handle, record and follow through with management issues or emergencies that arise
+ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail sector
+ Good knowledge of Health and Safety and security procedures
+ Calm, efficient and the ability to work well under pressure
+ Excellent leadership skills and exceptional communication skills
+ A passion for delivering exceptional levels of guest service
+ Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
+ Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous role as a senior supervisor or Duty Manager in a similar quality hotel
+ A degree or diploma in Hotel Management or equivalent
+ In-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office- Duty Manager_
**Location:** _null_
**Requisition ID:** _HOT0C0LC_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Front Office- Duty Manager
Dubai, Dubai
Hilton
Posted today
Job Viewed
Job Description
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- In-depth knowledge of the hotel, leisure or service sector
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services, Operations, and Front Office
Title: Front Office- Duty Manager
Location: null
Requisition ID: HOT0C0LC
EOE/AA/Disabled/Veterans
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9