1 618 Managing Customer Inquiries jobs in the United Arab Emirates

About Us:

MineAutoParts is a leading platform for high-quality automotive parts and accessories. We specialize in providing a seamless shopping experience to our customers by offering a wide range of auto parts and software solutions. As we continue to grow, we are looking for a female Customer Support & Sales Representative to join our team and help enhance our customer service and sales operations.

Job Description:

We are seeking a confident and customer-friendly female candidate who has excellent communication skills and can efficiently handle customer inquiries. The ideal candidate will be responsible for attending calls, providing information about stock availability, and selling our software solutions.

Responsibilities:

• Attend inbound and outbound customer calls professionally.
• Provide accurate information regarding stock availability.
• Guide customers about our software products and close sales.
• Maintain a friendly and helpful attitude while dealing with customers.
• Keep records of customer interactions and sales updates.

Requirements:

• Female candidate required.
• Strong communication skills.
• Ability to handle customer queries with a polite and professional approach.
• Basic knowledge of sales techniques.
• Experience in customer support or sales is a plus.

Job Type: Full-time

Pay: AED3, AED5,000.00 per month

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.

Responsibilities:

• Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.

• Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.

• Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.

• Handle complex customer inquiries and resolve escalated issues promptly and professionally.

• Collaborate with other departments to align customer service strategies with overall business goals.

• Recruit, train, and develop customer service staff to build a competent and customer-focused team.

• Manage customer service budget and resources efficiently to maximize operational productivity.

• Ensure compliance with local regulations and company standards in all customer service activities.

Requirements:

• Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.

• Strong leadership skills with the ability to inspire and manage diverse teams.

• Proficiency in call center software, CRM systems, and performance metrics analysis.

• Ability to work in a fast-paced environment and handle multiple priorities effectively.

• Strong problem-solving skills and a customer-centric approach.

Job Type: Full-time

Pay: Up to AED15,000.00 per month

Application Question(s):

• Can Join Immediately

Experience:

• Customer Support / Customer Service: 5 years (Required)

License/Certification:

• UAE Driving License (Required)

Looking for a Female Pilipino Lady for Admin Works; (Part Time with own VISA)
Job Details;
1. Making Quotation/BOQs (We will give her the Format)
2. Making Invoices.
3. Respond to emails.
4. Ones a week physical meeting.
5. Follow-up with clients for Payments/Submitted Proposals/New Projects.
6. Send Seasonal Greetings Through WhatsApp/Email.

One should know how to make company quotations/BOQ

Work from home

Weekly 1 meeting

Active on calls and WhatsApp

Emails

We are looking for Customer Service Specialist (Live Chat – Forex) with experience in Forex Industry

About the Role

We are looking for a highly motivated Customer Support Specialist to join our team. The ideal candidate will be responsible for handling live chat interactions with clients, providing prompt and professional assistance. Familiarity with Forex trading platforms, terminology, and processes is essential, as you'll be supporting a trading-savvy client base.

Key Responsibilities:

l Respond to client inquiries via live chat in a timely and accurate manner

l Provides answers to clients by identifying problems, researching and guiding them through corrective steps

l Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,

l Provide support and guidance on Forex trading platforms, account setups, deposits/withdrawals, and general trading-related questions

l Troubleshoot client issues and escalate complex cases to relevant departments when necessary

l Maintain up-to-date knowledge of company products, services, promotions, and trading tools

l Identify customer needs and provide personalized solutions to enhance the client experience

l Keep detailed and accurate records of client interactions in the CRM system

l Collaborate with other support team members to ensure consistent service quality

l Stay informed about Forex market trends, trading terminology, and regulatory changes

l Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,

l Educate customers about internal regulations and procedures of the Company,

l Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,

l Always update the CRM and manage all duties and transaction.

Required Qualifications:

Ø 3+ years of customer service experience, preferably in financial services or Forex industry

Ø Excellent written communication skills in English (additional languages are a plus)

Ø Strong understanding of Forex trading concepts, platforms and common client issues

Ø Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment

Ø Tech-savvy with experience using live chat platforms and CRM tools

Ø Patient, empathetic, and able to handle client concerns professionally

Preferred Skills:

Ø Prior experience with a Forex brokerage or trading firm

Ø Certification or coursework in Finance, Economics, or related field

Ø Fluency in additional languages (e.g., Arabic, Spanish , Russian)

Ø Experience with tools like Zendesk, Intercom, or LiveChat

We are seeking a Customer Support & Back Office Manager to join our team. In this role, you will be responsible for ensuring an exceptional customer experience while overseeing all back-office operations including KYC, payouts, and ticket management. You will play a key role in safeguarding our brand reputation and driving client satisfaction.

Key Responsibilities

• Handle customer inquiries across multiple channels (tickets, email, live chat, social media).
• Oversee KYC processes and validate trader accounts.
• Monitor and process payments, refunds, and withdrawal requests (payouts).
• Document and improve internal support procedures.
• Work closely with the Risk Manager to identify potential fraud or abuse.
• Prepare and maintain regular reporting on customer satisfaction, response times, and resolution rates.
• Contribute to the optimization of support tools, including CRM, helpdesk, and FAQ systems.

Requirements

• Excellent interpersonal and communication skills with a strong customer service orientation.
• Solid organizational and administrative skills, with strong attention to detail.
• Proficiency in CRM platforms such as Zendesk, HubSpot, or Freshdesk.
• Understanding of trading or fintech is a plus (internal training available).
• Ability to work under pressure and resolve disputes effectively.
• Professional English proficiency; fluency in French or Arabic is an asset.

Profile

• Bachelor's degree (or equivalent Bac+2/3) in Business, Management, or Customer Relations.
• 2–3 years of professional experience in customer support (ideally within fintech, SaaS, or e-commerce).
• Independent, proactive, and solution-oriented.

Job Type: Full-time

Pay: AED4, AED8,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support: 2 years (Required)

Language:

• English, Arabic and French (Preferred)

Location:

• Dubai (Required)

1. Strong communication and teamwork skills.

Job Type: Full-time

Application Question(s):

• Nationality - United Arab Emirates

Company Description

Dart is a business hub and accredited DWTC Freezone partner located in Sheikh Rashid Tower, DWTC Free Zone, Dubai. We support tech, digital, and high-growth entrepreneurs from around the world. Dart helps entrepreneurs relocate, launch, and grow their ventures with full support across setup, strategy, and community. Our services include Company Formation & Licensing, Visa & Immigration Support, Tax & Banking Guidance, Legal & Compliance Checks, and Co-working & Private Offices. We also provide curated mentorship, partner access, and regular events to connect entrepreneurs with the right people and platforms for accelerated growth.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Dubai. The Customer Support Specialist will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing technical support, and responding to client needs. Daily tasks include managing customer interactions through various channels, troubleshooting issues, and collaborating with internal teams to ensure efficient resolution of customer concerns.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills
• Technical Support and Analytical Skills
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Previous experience in a customer support role is a plus
• Bachelor's degree or equivalent experience preferred

About Us

We are a fast-growing ecommerce business specializing in sports, fitness, coffee equipment, and lifestyle products across multiple brands and websites. We pride ourselves on delivering exceptional customer service, authentic products, and engaging digital content to our community.

Role Overview

We are looking for a motivated Arabic-speaking Customer Support & Social Media Specialist who can manage day-to-day customer interactions and create engaging video content for our social media platforms. This is a unique hybrid role that requires both communication skills and creativity.

Key Responsibilities

Customer Support

• Handle customer inquiries via phone, WhatsApp, email, and live chat in Arabic & English.
• Assist customers with order tracking, returns, and product information.
• Resolve complaints and provide timely solutions.
• Maintain strong customer satisfaction and follow-up processes.

Social Media & Content

• Plan, record, and edit short video content (Reels, TikToks, product showcases, how-to videos).
• Work with the marketing team to promote campaigns, new arrivals, and brand awareness.
• Manage basic posting and engagement on platforms (Instagram, TikTok, Facebook, YouTube Shorts).
• Stay updated on trends to create creative and viral-worthy content.

Requirements

• Fluent in Arabic (spoken & written) and good command of English.
• Previous experience in customer support (preferably ecommerce).
• Experience creating and editing social media video content.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of Shopify, WooCommerce, or CRM tools is a plus.

What We Offer

• Competitive salary package.
• Opportunity to work in a growing ecommerce business.
• Creative environment with freedom to experiment in content creation.
• Growth opportunities across customer experience and digital marketing.

Job Types: Full-time, Permanent

Pay: Up to AED5,000.00 per month

Application Question(s):

• Have you created social media video content before (Reels, TikTok, Shorts)?
• Are you comfortable handling customer complaints and returns?
• Do you have basic knowledge of Shopify / WooCommerce / CRM tools?

Experience:

• Customer Support: 2 years (Preferred)

Language:

• Arabic (Preferred)
• Arabic & English (Preferred)

Application Deadline: 22/08/2025

Position Title: Customer Support

Employment Type: Full Time

Salary: All-inclusive (depending on experience and qualifications)

Location: JLT (near Sobha Metro Station), Dubai

About the Client:

A diversified group of companies with more than 20 years of international experience, providing trusted services across multiple sectors worldwide.

Job Description:

We are looking for a motivated Customer Support Executive who can confidently interact with potential candidates seeking work opportunities through phone calls, WhatsApp, and email communication.

Your responsibilities will include:

1. Making outbound calls and messages to coordinate potential candidates pricess with the clients.
2. Conducting online research and preparing reports using Microsoft Excel and other MS Office tools to support daily operations.
3. Drafting, reviewing, and sending clear, professional communications internally and externally.
4. Working within agreed deadlines and meeting set KPIs, with training provided to help you succeed.

Qualifications:

1. Minimum 2 years of experience in a corporate/office setting or outstanding fresh graduates will also be considered.
2. Knowledge in Microsoft Office (Excel, Outlook, Word) and comfort with laptops and online tools.
3. Good English communication skills both in speaking and writing.
4. Fluency in Tagalog, Bisaya, or Hiligaynon

Why Join Us?

• Structured training to help you grow quickly.

• Transparent KPIs with generous performance rewards.

• Supportive and multicultural work environment.