1 004 Managing Customer Inquiries jobs in the United Arab Emirates

The Back-Office role is essential in providing exceptional support to both members and leads within the wellness environment. The individual in this role will ensure smooth operations through professional communication, efficient task management, and a commitment to high standards of service. This role involves handling incoming queries, resolving complaints, and managing ticketing systems effectively, all while contributing to an outstanding customer experience that aligns with wellness and member satisfaction goals.

• Answer incoming calls, emails, and other communication from members and leads, offering tailored guidance and assistance for wellness services.
• Ensure a high level of customer satisfaction by promptly addressing queries and resolving issues.
• Provide members with clear and accurate information about services, policies, and wellness offerings.

• Efficiently attend to tickets related to complaints and enquiries, ensuring timely and effective resolution.
• Prioritise tickets based on urgency and severity, ensuring smooth workflow and member satisfaction.
• Assign and escalate tickets to the relevant departments for further assistance and resolution when required.

• Proactively reach out to members whose memberships are approaching renewal, offering them assistance with the renewal process.
• Provide clear, detailed information about membership benefits, newly available services, and wellness programmes to encourage renewals.
• Ensure the renewal process is seamless, addressing any questions or concerns that may arise.

• Maintain consistent communication with members to provide updates, request feedback, and improve overall satisfaction with the services.
• Follow up on open cases or unresolved queries to ensure prompt and complete resolution.
• Monitor the progress of member requests, ensuring no cases are left unresolved and all issues are handled with diligence and care.

• Excellent communication skills, both verbal and written, with a focus on professionalism and empathy.
• Organisational abilities and multitasking skills, capable of handling a high volume of tasks while maintaining attention to detail.
• Proficient in ticket management systems and customer relationship management (CRM) software.
• Problem-solving ability, with a solution-oriented mindset.
• Knowledge of wellness and hospitality services is an advantage.
• Ability to maintain confidentiality and adhere to data protection policies.
• Proven experience in a customer service or back-office role, ideally within wellness, hospitality, or a related industry.
• Experience with CRM and ticket management software.
• A proactive approach to member engagement, with a strong understanding of wellness industry trends.

As per UAE labour law.

The Back-Office role is essential in providing exceptional support to both members and leads within the wellness environment. The individual in this role will ensure smooth operations through professional communication, efficient task management, and a commitment to high standards of service. This role involves handling incoming queries, resolving complaints, and managing ticketing systems effectively, all while contributing to an outstanding customer experience that aligns with wellness and member satisfaction goals.

• Member and Lead Support
  • Answer incoming calls, emails, and other communication from members and leads, offering tailored guidance and assistance for wellness services.
  • Ensure a high level of customer satisfaction by promptly addressing queries and resolving issues.
  • Provide members with clear and accurate information about services, policies, and wellness offerings.
• Ticket Management
  • Efficiently attend to tickets related to complaints and enquiries, ensuring timely and effective resolution.
  • Prioritise tickets based on urgency and severity, ensuring smooth workflow and member satisfaction.
  • Assign and escalate tickets to the relevant departments for further assistance and resolution when required.
• Membership Renewals
  • Proactively reach out to members whose memberships are approaching renewal, offering them assistance with the renewal process.
  • Provide clear, detailed information about membership benefits, newly available services, and wellness programmes to encourage renewals.
  • Ensure the renewal process is seamless, addressing any questions or concerns that may arise.
• Customer Interaction and Follow-Up
  • Maintain consistent communication with members to provide updates, request feedback, and improve overall satisfaction with the services.
  • Follow up on open cases or unresolved queries to ensure prompt and complete resolution.
  • Monitor the progress of member requests, ensuring no cases are left unresolved and all issues are handled with diligence and care.

• Excellent communication skills, both verbal and written, with a focus on professionalism and empathy.
• Organisational abilities and multitasking skills, capable of handling a high volume of tasks while maintaining attention to detail.
• Proficient in ticket management systems and customer relationship management (CRM) software.
• Problem-solving ability, with a solution-oriented mindset.
• Knowledge of wellness and hospitality services is an advantage.
• Ability to maintain confidentiality and adhere to data protection policies.
• Proven experience in a customer service or back-office role, ideally within wellness, hospitality, or a related industry.
• Experience with CRM and ticket management software.
• A proactive approach to member engagement, with a strong understanding of wellness industry trends.

As per UAE labour law.

• Entry level

• Full-time

• Customer Service

• Wellness and Fitness Services

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

We are looking for individuals with a keen eye for detail, precision, accountability, independence, initiative, hardworking and interested in joining our Institutional Support Team. The Institutional FX Support job will be part of the Support team, responsible for servicing multiple institutional clients across Globally. Applicants must be in UAE and have previous exchange, banks or forex customer support experience.

• Providing comprehensive assistance to clients, addressing their inquiries, and ensuring resolution for all issues.
• Maintaining, supporting, and developing long relationships with institutional FX clients.
• Work closely with FX trading desk & Institutional Sales Team to provide best execution to clients across a range of FX instruments.
• Work well within a team environment to foster growth across a range of client types.
• Prioritization and organization to manage the volume of clients.
• Good understanding of Treating Customers Fairly and all regulatory requirements for both company and individuals
• Candidate should have solid knowledge of our products, target markets, and a competitive landscape.
• Understanding the onboarding requirements for new clients across various regulations and fostering enduring relationships.
• Develop relationships with stakeholders across the various local offices

• Degree holder in any discipline, preferably in Accounting and Finance.
• Institutional Support/Operations experience within margin FX or agency model.
• Strong operations and support track record with a demonstrable ability to lease with clients and maintain business.
• Understanding of following systems: MT4/MT5

• Self-motivated, proactive, and results-oriented.
• Strong attention to detail and ability to handle multiple tasks in a fast-paced environment.
• Self-starting individual, ambitious and enthusiastic team player

We are seeking a Customer Support Associate to join our team in delivering exceptional service to our clients and their guests.

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for ensuring a seamless experience for our passengers and crew.

• You will be the first point of contact for our guests, providing a warm welcome and ensuring their needs are met.
• You will coordinate with our operations team to facilitate the arrival and departure of aircraft and their passengers.
• You will work closely with our customer service supervisor to ensure that our high standards of service are consistently delivered.

In this role, you will have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving.

• Facilitate the arrival and departure of aircraft and their passengers.
• Coordinate with the operations team to ensure smooth airport operations.
• Provide exceptional customer service to our guests.
• Work closely with the customer service supervisor to ensure consistency in our service delivery.

We are looking for someone who is professional, trustworthy, and able to work well under pressure. You should be able to communicate effectively with our guests and colleagues, and be willing to go the extra mile to ensure their needs are met.

• Minimum 2 years' experience in a customer-facing role.
• Proven ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

Customer Service Advocate

We are seeking a dedicated professional to serve as the primary point of contact for customers, providing information, resolving issues and ensuring an exceptional customer experience.

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

As a Customer Service Professional, you will be the primary point of contact for customers, providing exceptional service and support to resolve their queries and concerns.

The role involves handling customer inquiries via phone, email, or chat, providing solutions to their problems, and escalating complex issues to senior team members if necessary.

Key responsibilities include:

• Responding to customer inquiries in a timely and professional manner
• Providing solutions to customer problems and concerns
• Escalating complex issues to senior team members if necessary
• Maintaining accurate records of customer interactions
• Collaborating with cross-functional teams to resolve customer issues

Required skills and qualifications include:

1. Excellent communication and interpersonal skills
2. Ability to work in a fast-paced environment
3. Strong problem-solving skills
4. Basic computer navigation skills
5. Ability to effectively communicate with customers via phone, email, or chat

High school diploma or equivalent required. Preferably 3-6 months of relevant experience in a customer-facing role.

Preferred skills include hospital/medical/insurance industry experience, strong computer navigation skills, ability to effectively communicate, and dependable with strong attention to detail.

Job requirements may vary by country and will not contravene any local laws.

This role offers opportunities for career growth and development, as well as a competitive salary and benefits package.

Concentrix is an equal opportunity employer.

We are seeking a skilled and customer-focused professional to handle customer inquiries, resolve complaints, and deliver an exceptional experience for clients.

• Communicate with customers through inbound and outbound calls, messages, and emails in a professional manner.
• Assist clients with service inquiries, complaints, order tracking, and special requests.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with operations and delivery teams to resolve customer issues efficiently.
• Provide clear information about services, pricing, and policies to customers.
• Maintain high standards of service quality and professionalism in every interaction.

• Bachelor's degree is preferred but not mandatory.
• Excellent English communication skills are essential for international clients.
• Proficiency in Hindi language is required.
• Prior experience in customer-facing roles, call centers, or hospitality industry is beneficial.
• Strong problem-solving and multitasking skills are necessary.
• Calm and composed under pressure.
• Basic computer knowledge of MS Office and CRM systems is a plus.

• Career growth opportunities and a supportive work environment.