13 Market Operations jobs in the United Arab Emirates

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JOB DESCRIPTION & REQUIREMENTS

Operations Analyst

Published on 03/10/2025

Overview

The Operations Analyst is responsible for data analysis, project support for all assigned programs/projects, and implementing project management processes.

Key Responsibilities

• Works closely with and under the direction of the assigned line manager in coordinating and supporting project planning and execution
• Supports the development and management of metrics for reporting and decision making
• Communicates status of activities, performance, risks and issues to internal and external customers
• Supports the development of project charters, program management plans (PMP), and integrated master schedule
• Supports the preparation of program/project budget and resource loading
• Monitors team performance through Key Performance Indicators (KPIs)
• Supports program and project managers in data gathering and analysis for the purpose of developing program plans, and reporting program performance and status
• Provides input to program/project plan & project integrated plan
• Prepares presentations for executives and managers
• Supports risk management and mitigation planning
• Supports issue management and resolution planning
• Assists in the preparation of project team budget and monitors the financial performance versus budget so that the program is aware of anticipated costs, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Assists and supports in developing processes to monitor progress and track results
• Adheres to standard program or project management policies, systems, processes, and procedures based on best practices in accordance with GAL and Project Management Institute (PMI) standards
• Communicates the requirements and implementation of procedures and instructions to team members and subordinates and monitors their adherence so that work is carried out in a controlled manner
• Attends Training and Workshops for Program Management
• Analyses data and converts into usable and valuable information
• Develops framework and templates that would enable programs to effectively manage, control and report risks, issues and opportunities
• Supports the program business rhythm framework in order to support program management activities in different program levels
• Develops metrics and other tools to efficiently manage and control programs or projects and accurately monitor and report status
• Prepares program MIS statements timely and accurately, to meet company and program requirements, policies, and standards
• Ensures compliance to all relevant safety, quality, and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude
• Handles any other reasonable requests or work task as allocated by the Line Manager or other Senior Management

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Our client is a leading global financial institution that provides a wide range of services in investment banking, securities, asset management, and consumer banking.

Responsibilities

• Oversee and optimize operational workflows across institutional, consumer, and corporate client segments, including support for the firm's Transaction Banking business.
• Contribute to the development and execution of the firm's payments strategy, aligning with industry developments and business objectives.
• Serve as a key point of contact for cash agent banks, central banks, and other external payment vendors.
• Ensure the accuracy and integrity of the firm's financial records.
• Manage daily cash payments and receipts for assigned portfolios.
• Collaborate with internal business units to resolve cash settlement exceptions and operational issues.
• Partner with technology and project teams to enhance payment system infrastructure and drive process improvements.

Qualifications

• Bachelor's degree with experience in financial services industry

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Financial Operations Analyst - UAE National

Dubai, United Arab Emirates | Posted on 04/14/2025

Financial Operations Analyst - UAE National

Meet myZoi

myZoi is changing lives for the better for those who deserve it the most. We are an exciting fintech start-up aiming to promote financial inclusion globally. Our vision is to provide a level playing field to the unbanked and the underbanked in accessing essential financial services in an affordable, convenient, and transparent fashion.

We are seeking a detail-oriented and proactive Financial Operations Analyst to join our growing team. The ideal candidate will assist in performing bookkeeping, daily reconciliations, and various financial operations to ensure the accuracy and integrity of financial records and transactions. This role is critical for maintaining compliance with local financial regulations and ensuring smooth daily operations within our fast-paced and dynamic environment. Please apply via the link below if you are interested.

Key Responsibilities:

1. Bookkeeping & Financial Operations:
   

• Maintain accurate and up-to-date financial records, including journal entries, accounts payable/receivable, and general ledger entries.
  
• Support the preparation of financial statements (balance sheet, income statement, cash flow) and management reports in accordance with local regulatory standards.
  
• Assist in the preparation of tax filings, ensuring compliance with UAE tax laws and other applicable financial regulations.
  

• Daily Reconciliations:
  

• Perform daily bank reconciliations to ensure accurate and timely recording of transactions, identifying discrepancies and resolving issues promptly.
  
• Reconcile transactions between internal financial systems and external platforms to ensure consistency and accuracy of financial data.
  
• Monitor and reconcile customer and vendor accounts to track payments, charges, and any discrepancies.
  
• Assist with timely closing of books on a monthly basis. Accounting entries to be recorded before end of the accounting period.
  
• Assist in preparing regular financial reports for management, highlighting key trends, variances, and operational efficiencies.
  
• Analyze financial data to identify patterns and areas for potential improvement in cash flow, expense management, and profitability.
  
• Help track financial KPIs and assist in the preparation of budgets and forecasts.
  

• Compliance & Regulatory Support:
  

• Ensure all financial activities are conducted in accordance with UAE financial regulations, specifically in relation to fintech and payment processing.
  
• Assist in audits by providing necessary documentation and supporting materials.
  
• Help ensure internal controls are maintained, and financial data is protected according to applicable privacy and data protection laws.
  

• General Financial Operations:
  

• Accounts Payable: Manage and monitor vendors payments on a regular basis. Ensure timely and accurate processing of accounts payable. Perform creditor analysis and ageing on a periodic basis. Address and resolve any vendor payment related issues.
  
• Accounts Receivable: Generate and send out invoices to clients in a timely manner. Monitor accounts receivable ageing and follow up on overdue payments.
  
• Provide general administrative support to the finance department, including preparing financial documentation, reports, and correspondence.
  
• Collaborate with other departments, including operations, to resolve financial issues and discrepancies.
  
• Assist in maintaining financial systems and platforms, ensuring accurate data entry and system functionality.
  
• Attention to Detail: Ensuring accuracy in all financial records and reconciliations.
  
• Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  
• Teamwork: Ability to work collaboratively within a team, while also being able to handle tasks independently.
  
• Adaptability: Willingness to learn and adapt to new financial systems, tools, and regulations as the fintech landscape evolves.
  

What You’ll Need

• Bachelor's degree in Finance or Accounting
  
• 2-3 years of experience in accounting and financial operations. Experience in fintech or regulated industry is preferred.
  
• Strong attention to detail with the ability to analyze and interpret financial data accurately.
  
• Good written and verbal communication skills, with the ability to explain financial concepts clearly to non-finance stakeholders.
  
• Ability to identify issues in financial data and propose practical solutions.
  
• Exhibits business judgment, strong analytical, coordination, and decision-making skills.
  
• Strong working knowledge of accounting principles, procedures and internal controls.
  
• Proficiency in accounting software (Dynamics 365 Business Central), Microsoft Excel and reporting tools like Power BI and Tableau.
  

At myZoi we strive to create both a product and a team that embraces equality, inclusion, diversity and freedom. We want people who can be themselves and bring their own brand of value to the team. Come and join us!

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The Service market and Banking KYC Operation is an AML/KYC support and control function responsible for the due diligence, approval of the KYC Record and associated documentation in partnership with relationship Management and Compliance.
The candidate will have a direct responsibility to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.
The BSU owns the end-to-end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices
**Key Responsibilities:**
+ Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
+ Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
+ Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
+ Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
+ Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
+ Take responsibility for KYC Record and associated documentation completion from initiation to approval
+ Maintain BSU tool current and be able to demonstrate work carried out
+ Report workflow progress to supervisor
+ Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
+ Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
+ Update workflow database regularly throughout the day
+ Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
+ Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
+ Assist in departmental projects as required
+ Lead the remediation activity if any
+ Assist in departmental projects as required
+ Act as SME within the team and support new joiners
+ Manage makers team in absence of TL
**Communication / Reporting**
+ Manage upward communication - Huddle updates, escalations, issues/ concerns etc.
+ Track and report time log (CMs and Case Researcher) on a daily basis
+ Monitor operational metrics required for management level reporting
+ Accurate time tracking in the PTS system
**Knowledge/Experience:**
+ 1 - 2 years' experience in banking, finance, or law
+ Experience in control/risk or Compliance (AML/KYC) function (an advantage)
+ Knowledge and experience of the technologies and processes used in Citi (an advantage)
+ Knowledge of European Union regulatory KYC/AML requirements
+ Flexible enough to work as per Business timings.
+ ACAMS certified (an advantage)
**Qualifications:**
+ University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
**Skills:**
+ Strong Negotiations skills
+ Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
+ Excellent written and verbal communication skills.
+ Other languages an advantage like French/German/Arabic
+ Proficient use of Citi KYC applications (an advantage)
+ Customer Services orientated
+ Ability to develop strong professional relationships
+ Strong research skills
+ Accuracy and strong attention to detail
+ Ability to multitask and prioritize
+ Ability to work well under pressure and tight time frames
+ MIS and metrics and efficiency analysis skills
+ Pro-active, flexible, have good organizational skills and must be team player.
+ Ability to work in a dynamic environment
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**Job Family Group:**
Operations - Services
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**Job Family:**
Business KYC
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**Time Type:**
Full time
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**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Hedge Fund Trade Operations Analyst - Dubai

Verition Fund Management LLC ("Verition") is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

Job Title: Hedge Fund Trade Operations Analyst- Dubai

Location: Dubai, UAE

The Hedge Fund Trade Operations Analyst is responsible for communicating with portfolio managers, traders, brokers, and other interested parties, in order to confirm and settle trades on time, while completing daily deliverables, and fulfilling other trading and operational tasks.

Key Responsibilities:

• Work closely with Trading, Fund Accounting, Technology, and Risk teams with managing all trade lifecycle events for an array of asset classes including equity products, exchange traded derivatives, OTC derivatives, FX, and fixed income products.
• Assist with trade bookings, processing life cycle events, support on P&L inquiries, and daily reconciliations.
• Process trade allocations, affirmations, settlements, options exercise/assignments, and related tasks.
• Monitor mandatory corporate action events and liaise with multiple PMs and PBs on voluntary elections.
• Perform processes related to corporate actions for equity and fixed income products.
• Advise MO/Valuations/Cash Rec teams on system level and/or PB level corporate action breaks.
• Monitor third-party platforms like prime broker portals and administrator systems for trade management.
• Work with the Reconciliation and Control teams to ensure the accuracy of internal books and records.
• Identify process gaps, work with internal and external resources to create detailed requirements to solve issues.
• Grasp big picture objectives to help senior management streamline workflows and minimize operational risk.
• Develop and maintain strong working relationships with both internal and external stakeholders.
• Perform adequate due diligence to resolve daily issues in a timely manner, in order to avoid any financial or reputational impact.
• Maintaining up-to-date knowledge of industry best practices to further develop effective operational policies and procedures.
• Performing other duties as may be requested by senior management.

Requirements:

• Undergraduate degree; preferably with a concentration in finance, economics, or related discipline.
• 5+ years of relevant work experience.
• General knowledge of and familiarity with financial instruments (i.e. equities, fixed income, options, swaps, futures, foreign exchange) within both domestic and global securities markets
• In depth knowledge of interest rate swaps, swaptions, and exchange traded derivatives highly preferred.
• Familiarity with fixed income and futures delivery processing.
• Systems experience with OSTTRA, Trax, Orchestrade, Geneva and Bloomberg beneficial.
• Self-starter with excellent analytical and problem solving skills.
• Strong attention to detail.
• Ability to efficiently prioritize daily processes, ad-hoc requests, and any issues escalated by internal and external parties.
• Intermediate or higher Excel proficiency.
• Ability to communicate professionally and effectively with both internal and external stakeholders.
• High level of computer literacy, and capability to learn new systems quickly.
• Ability to work both independently and within a team.

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Our client is a privately held investment management firm headquartered in Abu Dhabi, managing a global portfolio across public and private markets. The firm combines traditional asset management with advanced quantitative strategies and is supported by a strong governance structure and long-term capital base. With a lean and high-caliber team, the organization places a premium on operational excellence, innovation, and strategic partnerships with leading service providers globally.

• Lead the operational management of a global, multi-asset class investment portfolio
• Oversee execution processes including investments, account openings, capital calls, corporate actions, and rebalancing
• Supervise third-party service providers including fund administrators, custodians, and other key vendors
• Ensure accurate and timely performance reporting, portfolio exposure tracking, and benchmark attribution
• Collaborate closely with the Finance Officer on cross-functional finance and administrative initiatives
• Integrate technology systems and drive continuous improvements in data quality, automation, and reporting
• Provide operational support during due diligence, audits, budgeting, and compliance processes
• Act as the primary point of contact for auditors and external partners regarding investment operations
• Support tax-related documentation and preparation activities
• Execute additional responsibilities as directed by the Chief Investment Officer

• 5-7 years of relevant experience in investment operations, preferably within a systematic hedge fund or with Quantitative Investment Systems (QIS)
• Bachelor's degree in Finance, Business Administration, or a related field; professional certifications (e.g., CFA, CAIA) are advantageous
• Proven ability to manage complex multi-asset portfolios and related operational workflows
• Strong vendor management skills and familiarity with global custodians and administrators
• Excellent analytical, organizational, and communication skills
• Comfortable working in a fast-paced, high-performance environment
• Experience with investment reporting tools, performance attribution, and data integration systems

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The Role
A single-manager hedge fund running purely systematic strategies is looking to hire an experienced Investment Operations Manager. Our client is preparing to commence trading from the ADGM in the coming weeks and needs an experienced Operations Manager to lead both their middle office and operations function. The Operations Manager will be involved in the following areas including trade execution and settlement, performance analysis, regulatory reporting, technology and infrastructure, as well as vendor management. As our client will focus on systematic strategies across multiple asset classes, for that reason, there will be a significant emphasis on the technology aspects, making prior exposure to systematic trading systems essential. This role provides an outstanding opportunity in building a middle office structure from the ground up and adding unique touch to the area.

Requirements
To be considered for this role, the successful candidate must have a minimum of 5 years’ experience in trade operations within a systematic strategy at a hedge fund or sophisticated family office. Our client can be flexible on the asset class exposure, however, a background across multi-asset strategies is strongly preferred.

About the company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets. Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.

Department: Customer Operations | Division: Commercial
Reports To: Manager WFM and RTM
Job Purpose The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs), sites, and languages. The role ensures smooth call routing, performance optimization, and effective coordination between du operations and outsourced partner centers. Duties and Responsibilities

• Monitor real-time call center performance and ensure achievement of daily service level targets.
• Manage and adjust routing tools to balance call volume distribution and meet performance and cost objectives.
• Coordinate with command centers, WFM, and partner sites to manage call flow and minimize service disruptions.
• Support outage management, escalation handling, and rapid issue resolution to maintain customer satisfaction.
• Analyze operational data, identify trends, and provide actionable insights to improve efficiency.
• Collaborate with internal teams and external partners to align on KPIs, business requirements, and performance improvement initiatives.
• Provide accurate reports and justifications for operational decisions to management.
• Support process optimization, risk identification, and implementation of corrective measures.
• Maintain clear and timely communication with all stakeholders to ensure operational consistency.

Requirements Education:

• Diploma in Business Administration or related field.

Experience:

• 13 years of experience in real-time management, WFM, or contact center operations (preferably in telecom).

Skills & Knowledge:

• Strong understanding of contact center operations, WFM processes, and real-time monitoring principles.
• Proficient in Cisco, Exony, and real-time management systems.
• Advanced MS Office skills (Excel, PowerPoint, Word).
• Strong analytical, coordination, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Core Competencies:

• Strategic thinking and results orientation.
• Customer-focused and quality-driven.
• Strong collaboration and teamwork.
• Data-driven decision-making.

Head of Treasury Investment & Funds Operations

United Arab Emirates

Job Description

Role : Head of Treasury Investment & Funds Operations
Location : Abu Dhabi

Role Purpose:

The Head of Treasury, Investments and Funds Operations is responsible for overseeing and managing all operational aspects of the bank’s Treasury, Investments, and Wealth Management functions. This role ensures efficient execution of treasury transactions, investment operations, and wealth management services while maintaining maximum compliance with regulatory requirements and internal policies. The incumbent will lead a team of professionals to optimize liquidity management, investment processing, risk mitigation, and operational efficiency.

The role is part of Group Operations and reports to: Head of IBG and Corporate Operations.

Key Accountabilities of the role

Key Responsibilities:

1. Treasury Operations Management:

- Oversee daily treasury operations, including money market transactions, FX dealings, liquidity management, and funding activities.

- Ensure accurate and timely settlement of treasury trades (FX, MM, PRS, …etc.).

- Monitor Treasury and Core System positions and ensure no mismatches across Balance sheet, Off-balance sheet and income statements related to Treasury and Wealth Management instruments.

- Manage relationships with internal and external stakeholders.

- Implement and enhance treasury and wealth management systems and related automation tools.

2. Investment Operations:

- Supervise the processing and settlement of investment transactions (Sukuk, mutual funds, etc.).

- Ensure compliance with investment policies and regulatory guidelines.

- Monitor corporate actions and ensure timely and correct income recognition.

- Coordinate with investment and Market Risk teams to ensure accurate valuation and reporting.

3. Wealth Management Operations:

- Oversee operational support for wealth management products (structured products, …).

- Ensure seamless execution of client transactions and reporting.

- Work closely with other stakeholders to resolve client operational queries

Specialist Skills / Technical Knowledge Required for this role:

- Implement controls to mitigate operational risks in wealth management processes.

- Ensure adherence to regulatory requirements (CBUAE, SCA, AML/KYC).

- Strengthen operational controls to minimize settlement, counterparty, and fraud risks.

- Conduct periodic reviews and implement enhancements to treasury and investment processes.

- Develop and update policies and procedures in line with applicable regulations and industry best practices.

5. Team Leadership & Process Improvement:

- Lead, mentor, and develop a high-performing operations team.

- Drive process automation, digitization, and efficiency enhancements.

- Collaborate with IT, Treasury, Wealth Management and other teams to increase straight through processing (STP) and streamline workflows.

- Prepare MIS and reports for senior management and regulators.

Key Performance Indicators (KPIs):

- Accuracy and timeliness of treasury & investment settlements.

- Reduction in operational risks, mismatches and failed trades.

- Compliance with regulatory and internal audit requirements.

- Efficiency improvements through automation and process optimization.

Working Conditions:

- Fast-paced, dynamic environment with tight deadlines.

- May require extended hours during month-end/quarter-end reporting

Technical Skills:

• Strong knowledge of treasury products, investment instruments, and wealth management services.
• Proficiency in treasury management systems (preferably Quantum).
• Familiarity with SWIFT, FTS, BUNA and other payment systems.
• Understanding of regulatory frameworks (CBUAE, SCA, …).

Soft Skills:

• Strong leadership,
• Analytical thinking,
• Problem-solving, and

Job Info

• Job Identification 3613
• Posting Date 09/24/2025, 11:01 AM
• Apply Before 10/22/2025, 11:01 AM
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE

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