1 305 Marriott International jobs in the United Arab Emirates

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:
An exciting opportunity has arisen for a Guest Services Executive to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and an additional language.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Main Duties And Responsibilities
Customer Service

• Ensure that all interactions with guests are engaging and align with the park's brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.

Financial

• Maximize sales through effective product knowledge and upselling techniques.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance the guest experience and improve productivity.

Operational

• Operate the ticketing system, handle transactions accurately, and manage guest admissions.
• Validate tickets and wristbands for entry.
• Provide information about ticket options, promotions, and park policies.
• Ensure a smooth and efficient entry process for all guests.
• Assist guests with cabana reservations and ensure cabanas are clean and ready for use.
• Provide information about cabana amenities and services.
• Ensure guests have a comfortable and enjoyable experience in their cabanas.
• Manage locker and towel rental services, including issuing and collecting towels.
• Maintain cleanliness and organization in the locker and towel rental areas.
• Ensure an adequate supply of clean towels is available at all times.
• Assist guests with lost and found inquiries and manage the lost and found inventory.
• Ensure lost items are logged and stored securely.
• Facilitate the return of lost items to their owners.
• Promote and upsell packages and additional services to enhance the guest experience.
• Provide detailed information about available packages and their benefits.
• Provide guests with information about park attractions, events, and services.
• Assist guests with directions and general inquiries.
• Be flexible and adapt to different roles and tasks within the guest services department.
• Ensure all guest service areas are safe and adhere to park guidelines.

Personnel

• Work closely with other guest services staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance customer service skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leder or Department Management.

Occasional Duties

• Assist in carrying out inventory of guest services supplies and equipment.
• Perform other reasonable duties and responsibilities as assigned.

Customer service and or food and beverage experience in hospitality, tourism, or theme parks

Strong problem-solving and conflict resolution skills

Ability to handle cash transactions and use POS systems

Ability to assist Guests with ticketing, general inquiries, and park policies

High reading, writing, and oral proficiency in the English language

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Политика Marriott International — быть работодателем, который рад всем и который дает всем равные возможности. Мы приветствуем создание обстановки, в которой ценится и отмечается уникальный опыт наших сотрудников. Наша сила — уникальное сочетание культуры, таланта и опыта наших сотрудников. Наша политика — отсутствие дискриминации по принципам, защищаемым законодательством, включая ограниченные возможности, статус ветерана или другие принципы, защищаемые применимым законодательством.

Дизайн отелей Bulgari Hotels & Resorts был разработан совместно с нашим партнером Bulgari – компанией, которая создает ювелирные изделия и предметы роскоши. Наши объекты расположены в крупных городах и на роскошных курортах, притягивающих людей со всего мира. Присоединяйтесь к нашему коллективу и создавайте для гостей изысканную атмосферу, вдохновленную классическим, всегда актуальным дизайном от бренда Bulgari. Выбрав работу в Bulgari Hotels & Resorts, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.

ID

Category

Operations

Asset : Name

Danat Al Emarat

City

Abu Dhabi

Facility Overview

Danat Al Emarat Hospital is a leading center for women's and children's health, offering advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women's Health. Danat Al Emarat combines world-class medical care with top-tier hospitality standards, providing VIP suites and specialized services for local and international patients.

Role Overview

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates

ScheduleFull Time

Located Remotely?N

Position Type Management

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As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Services Supervisor - Club Lounge.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.
• Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.
• Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.
• Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.
• Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.
• Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.
• Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 2 years' experience in a similar role within luxury hospitality or a 5-star hotel environment.
• Excellent communication skills, both written and spoken, in English. Additional languages are a plus.
• Solid working knowledge of Opera PMS and other front office systems.
• Ability to multi-task and remain calm and composed under pressure.
• Strong organizational skills and a proactive, hands-on approach to problem-solving.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Quick Summary

Bvlgari Resort Dubai is seeking a Guest Services Associate to deliver exceptional service experiences for luxury travelers. This role is central to maintaining the resort s reputation for elegance, exclusivity, and world-class hospitality.

Job Details

Location: UAE

Location: Dubai

Industry: Hospitality / Travel

Function: Rooms & Guest Services Operations

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Summary

As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands.

What You ll Do

* Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes.

* Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions.

* Support the rooms and guest services team in daily operations.

* Ensure guest requests and issues are managed promptly and effectively.

* Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations.

Ideal Profile

* Previous experience in guest services or front-of-house roles in a luxury hospitality environment.

* Excellent communication and interpersonal skills.

* Strong attention to detail and ability to anticipate guest needs.

* Fluency in English; additional languages are an advantage.

* Flexible, team-oriented, and able to work in a fast-paced resort setting.