1 137 Mashreq Bank jobs in the United Arab Emirates

Our mission is to deliver exceptional customer service by providing product and service information, resolving issues, and ensuring high-quality standards.

This role requires a strong team spirit, motivation, and a friendly environment with customers and colleagues.

1. Handle customer inquiries related to products, services, and billing.
2. Resolve customer complaints by identifying the root cause, selecting the best solution, and following up to ensure resolution.
3. Maintain accurate customer records by updating history through service requests and notes.
4. Achieve set targets for service standards and customer satisfaction scores for inbound calls and outbound calls.
5. Support customers in making their financial processes smooth by generating online passwords for all personal banking channels.
6. Contribute to business growth by generating new prospects and leads for all bank products.
7. Ensure compliance with anti-money laundering regulations under local laws.
8. Recommend potential products or services to management by analyzing customer needs and preferences.
9. Collaborate with the team to achieve common goals and demonstrate flexibility in adhering to scheduled shifts.

• High School Diploma or equivalent in any discipline.
• 1-2 years of experience in customer service or contact centre operations.
• Excellent communication skills in English and/or Arabic.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and maintain accurate records.

Open Finance Product Owner

As a seasoned professional in financial services innovation, you will lead RAKBANK's Open Finance strategy, overseeing the development and commercialization of APIs and data-sharing platforms. This pivotal role aligns regulatory requirements with business innovation, enabling new revenue streams through embedded finance and Banking-as-a-Service models.

Key Responsibilities:

• Strategy & Roadmap
• Define and own the Open Finance strategy, investment cases, and KPI framework.
• Prioritize use-cases across data, payments, identity, and embedded lending.
• Platform Build & Governance
• Develop the API product catalogue, consent-management model, and data-residency controls.
• Facilitate governance through the Open Finance Steering Committee.
• Commercialisation
• Create revenue models including transaction fees, data monetization, and platform licensing.
• Manage partnerships with fintechs, aggregators, and third-party providers.
• Regulatory & Industry Engagement
• Represent RAKBANK in regulatory and industry forums.
• Ensure compliance with UAE Central Bank, Nebras, and other frameworks.
• Delivery Oversight
• Lead cross-functional squads from ideation to launch.
• Track OKRs, manage budgets, and remove delivery blockers.
• Talent & Culture
• Build a talent pipeline with Open Finance expertise.
• Promote a partnership-led, experiment-driven culture.

Requirements:

• Bachelor's degree in Finance, Computer Science, Engineering, or related field.
• MBA or Master's in Digital Finance preferred.
• 10+ years in financial services innovation, digital banking, or fintech.
• Minimum 5 years as a product owner in Open Banking/Finance or API-platform programs.
• Proven success in launching commercial API products and ecosystem partnerships.
• Deep understanding of UAE regulatory landscape and Open Finance frameworks.
• Experience working with fintechs, BigTech, and financial institutions.

Key Skills:

• Strategic Thinking & Commercial Acumen
• Partnership & Negotiation
• Regulatory Fluency
• Agile Delivery Leadership
• Technical Literacy (API lifecycle, OAuth 2.0, ISO 20022, etc.)
• Customer-Centric Mindset
• Communication & Stakeholder Management
• People & Culture Development

What We Offer:

• Competitive compensation package
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast-track growth opportunities
• A chance to bring your whole self to work and thrive

We are seeking a highly skilled professional to handle daily accounting tasks and provide secretarial support.

Candidates with experience in accounts will be considered for this role.

Excellent proficiency in computer applications, including Quickbooks and MS Office (particularly Outlook, Word, and Excel), is essential.

1. Manage accounts payable and receivable, including processing invoices and reconciling bank statements.
2. Prepare invoices and bills for accounts payable and receivable.
3. Oversee daily secretarial duties.

The ideal candidate will possess strong organizational skills and the ability to multitask efficiently.

Experience with financial software and systems is highly desirable.

A team player with excellent communication skills is required for this position.

The role involves working with a multinational/multicultural team responsible for the development, placement, and servicing of FINPRO business throughout the MENA region.

Collaborating with colleagues from Marsh's regional organization, its extensive retail network, and other global FINPRO hubs provides specialist client servicing capabilities, world-class product solutions, and access to local/regional markets.

As a Senior FINPRO Broker, you will be responsible for advising and placing clients' risks within the (re)insurance and risk marketplace to ensure retention of existing business and support for new wins to meet challenging growth targets.

The role requires enhanced technical knowledge, strong negotiation skills to obtain the best terms, conditions, coverage, and pricing for clients from the reinsurance market, and excellent communication skills to liaise with the network, present our terms, and make recommendations to clients and prospects.

• Engage strongly with retail teams across MENA, focusing on new business by: Providing strategic input in sales and planning processes Collecting risk information and coverage requirements Presenting terms and analysis to clients and colleagues Executing placement strategies Placing risks with reinsurers as instructed, managing client expectations Providing final closing documentation
• Identify and pursue sales opportunities to grow the FINPRO portfolio, including cross-selling with regional and global teams.
• Focus on ReInsurance/Fac Re opportunities within UAE, KSA, GCC, MENA, and beyond.
• Identify needs for new products and develop innovative client solutions.
• Coordinate resources to drive sales to completion.
• Consult with management and teams on complex client issues or claims, develop clear communication, and drive solutions for excellent client service.

• Relevant college/university degree preferably but not essential At least 5 years of experience in insurance/reinsurance, preferably in broking Strong technical knowledge in reinsurance of Financial and Professional Lines products e.g., D&O, PI, Commercial Crime, Specie Ability to analyze financial statements Growth mindset with a sales focus Strong work ethics Excellent communication and interpersonal skills Strong analytical thinking and negotiation skills No travel restrictions across the region and globally Fluent in English verbal and written
• Experience with FINPRO products Experience providing insurance or risk solutions to commercial institutions 5+ years of Financial and Professional Lines broking in a multinational environment Diverse background understanding client needs beyond FINPRO Client management experience UAE/DIFC Financial Lines market exposure Access to global markets

• Fluency in multiple languages
• Excellent networking skills
• A results-driven approach
• Strong leadership abilities

• Hybrid working model allowing 2 days remote work per week Competitive Benefits Package including annual leave medical cover life assurance employee assistance program flexible benefits

If interested please submit your CV in English

This role entails managing accounts and providing exceptional customer service.

• Prepare and send invoices and statements to customers and travel agents.


• Provide weekly reports on invoicing and statement activities.


• Manage mail and receive accounting documents from the post office and our properties.


• Perform other duties as assigned.

• Deliver tasks efficiently and effectively.


• Report unusual incidents, guest complaints, lost items, breakage, and losses to supervisors.


• Attend briefings and meetings as requested.


• Participate in all required training sessions.


• Be responsible for cost savings on office supplies.


• Fully adhere to company rules and regulations.

• Dress professionally and arrive well-groomed.


• Meet with supervisors at the start of shifts to receive instructions.


• Complete tasks responsively and professionally according to standards.


• Stay informed about work-related items, such as guest supplies and promotional materials.


• Equip oneself with necessary tools and equipment.


• Address guests and colleagues politely.


• Possess excellent listening skills to perform duties effectively.


• Continuously develop new ideas and techniques.


• Monitor guest satisfaction and inform supervisors immediately if a complaint arises.

• Communicate effectively with guests, clients, business partners, and staff.


• Promote the hotel's image and business through sales efforts.


• Participate in community projects to enhance the hotel's reputation and relationships.

• Maintain positive relationships with colleagues within and between departments.

• Respectfully interact with unit managers and department heads.


• Engage with guests to deliver quality products and services.


• Collaborate with co-employees in various departments to provide excellent service.


• Interact with employees from other departments for special events and activities.

• Continuous learning and development through personal growth plans.


• Perform any additional duties assigned by superiors.

• Represent the hotel brand and values consistently.

• Promote and embody the company culture (our Vision, our Mission, and our Values).

• Maintain confidentiality and secure storage of intellectual property and data bases.

• Minimum education: High Vocational Diploma in any field.


• Minimum 1 year of relevant experience.


• Excellent communication skills in written and spoken English.


• Service-minded and proactive attitude.


• Professional demeanor with good communication and interpersonal skills.

• Entry-level position.


• Full-time employment.


• Finance and Sales function.


• Hospitality industry.

Become a valued member of our dynamic team and play a pivotal role in delivering exceptional customer experiences. As an Insurance Agent, you will be responsible for increasing insurance penetration and building strong relationships with clients.

In this exciting role, you will work closely with various stakeholders to achieve auto finance and insurance targets. Your strong communication and negotiation skills will enable you to effectively close deals and drive business growth.

As part of our fast-paced and high-performing team, you will have the opportunity to demonstrate your initiative, attention to detail, and ability to work under pressure. Our multicultural environment, competitive tax-free salary, comprehensive health insurance, and employee discounts make us an attractive employer for those seeking a rewarding career.

• Target-oriented sales professional with a strong closing ratio.
• Develop and maintain strong relationships with clients to ensure their financial and insurance needs are met.
• Collaborate with banks, insurance brokers, and transfer teams to streamline vehicle transfers and drive business success.
• Identify and address client objections to provide tailored solutions.
• Assist clients with queries and questions via phone, email, or during viewings.
• Stay up-to-date on market trends and understand the diverse needs of our customers.
• Build and maintain partnerships with banks and insurance providers to increase revenue.
• Promote competitive rates that meet client requirements.
• Understand client needs and preferences before offering insurance products.

• Bachelor's Degree in a relevant field.
• Minimum 2 years' experience as a finance agent in the UAE (preferably in banks).
• Proficiency in CRM software and apps (Salesforce preferred).
• Valid UAE driver's license and willingness to engage with clients face-to-face.
• Excellent written and verbal communication skills in English.
• Strong closing skills and ability to multitask.
• Ability to prioritize tasks, manage time effectively, and maintain a high level of professionalism.

• Multicultural work environment.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at various vendors across the emirates.
• Rewards and recognition programs.
• Learning and development opportunities.

Our organization is committed to creating an inclusive and diverse workplace where everyone has equal opportunities to grow and thrive.

We are seeking a detail-oriented and motivated Payroll Specialist to join our Finance team.

This role ensures the smooth and efficient operation of the Payroll Department, directly supporting the company's core processes and managing finance for our Leisure Facilities.

You will be responsible for payroll operations, accounting support, payment processing, and system maintenance—ensuring accuracy, compliance, and timely delivery.

• Process monthly payroll runs, ensuring accuracy and compliance with United Arab Emirates laws and regulations.
• Coordinate with HR on payroll changes (new hires, terminations, adjustments).
• Liaise with banks for colleague bank card requests and resolve payment issues.
• Maintain payroll records and support audits.
• Respond to colleague payroll queries promptly.

• Payroll Operations:
• Process monthly payroll runs, ensuring accuracy and compliance with United Arab Emirates laws and regulations.
• Coordinate with HR on payroll changes (new hires, terminations, adjustments).
• Liaise with banks for colleague bank card requests and resolve payment issues.
• Maintain payroll records and support audits.
• Respond to colleague payroll queries promptly.
• Payroll Accounting:
• Prepare monthly payroll review packs and cutoff reports.
• Post payroll-related journals to the general ledger.
• Support monthly balance sheet reconciliations and year-end reporting.
• Payment Processing:
• Handle final settlements, salary advances, and benefits payments.
• Coordinate with Pension authorities for timely contributions.
• System Maintenance:
• Act as super user for time management systems (MX & MD).
• Perform timecard audits and ensure ERP updates.
• Collaborate with IT for system issue resolution and upgrades.
Qualifications and Skills
• Education: Higher Secondary or bachelor's degree in business, Accounting, Finance, or related field.
• Experience: Minimum 3 years in Payroll or Accounting.
• Skills: Strong attention to detail and confidentiality. Proficient in Excel, Outlook, Oracle, and KRONOS. Knowledge of United Arab Emirates Labor Law. Strong time management and ability to work under pressure. Excellent communication and interpersonal skills.
Benefits

We offer a dynamic, inclusive, and purpose-driven environment where colleagues feel supported and valued.

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we'd love to hear from you.

We are seeking a highly organized and skilled Accounts assistant to provide day-to-day support and coordination to our Accounts department. As an Accounts assistant, you will be responsible for providing administrative support, maintaining accurate financial records, and ensuring timely and accurate processing of accounts payable and receivable.

Key Responsibilities:

• Record Financial Transactions: Accurately record financial transactions in Tally software, including invoices, payments, receipts, and expenses.
">
• Manage Accounts Receivable and Payable: Manage accounts receivable and accounts payable processes, including invoicing clients and processing supplier invoices.
">
• Maintain Petty Cash: Maintain petty cash.
">
• Prepare and File Tax Returns: Assist in preparing and filing tax returns, ensuring compliance with local, state, and federal tax regulations.
">
• Review Financial Statements: Prepare and review financial statements, balance sheets, and income statements.
">

Required Skills and Qualifications:

• Hands-on experience with accounting and ERP software - Tally prime.
">
• Experience with general ledger functions.
">
• Excellent interpersonal skills, both written and verbal.
">

The selected candidate will be responsible for maintaining accurate and up-to-date financial records, ensuring compliance with all relevant laws and regulations.

• Prepare and review financial statements and reports.
• Manage accounts payable and accounts receivable.
• Develop and implement internal controls to ensure accurate financial reporting.

Key Performance Indicators (KPIs) of the role include preparing and reviewing financial statements and reports, managing accounts payable and accounts receivable, and developing and implementing internal controls.

• Relevant experience in accounting and financial software.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

To be successful in this position, you should have strong organizational and time management skills. You should also be proficient in Microsoft Office Suite, specifically Excel.