37 Massage Therapy jobs in the United Arab Emirates

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
**What will I be doing?**
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
+ Attending Hilton Trainings and monthly departmental meetings as required
+ To ensure high standards of cleanliness in the department
+ To report any maintenance issues to Front Office Manager
+ Assist in all areas of the operations as requested by Front Office Manager
+ To be fully aware of current and future services offered by the hotel
+ To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
+ Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
+ Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
+ Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
+ Accurately explain spa treatment menu and packages to guests
+ Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
+ Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
+ Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
+ Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
+ Assisting guest and providing personal training session, if necessary
+ Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
+ To ensure audio-visual equipment is well maintained and in good condition
+ To ensure high standards of cleanliness in the department
+ Provides courteous and efficient guest service from point of arrival through check out
+ Orient the guests through our Fitness facility, greets guests and provides personal guest service
**What are we looking for?**
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
+ Experience in hospitality or customer service industry is required
+ Ability to read, write, speak and understand the English language to effectively communicate with guests
+ Ability to speak effectively in front of groups of customers or employees of organization
+ Ability to deal with problems involving several concrete variables in standardized situations
+ At least 1 year experience in the spa or hospitality industry
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Experience in a resort or wellness related field
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Therapist_
**Location:** _null_
**Requisition ID:** _HOT0BV2P_
**EOE/AA/Disabled/Veterans**

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™ and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guests’ every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Spa Therapist to join the One&Only Spa team at the One&Only Royal Mirage Hotel in Dubai.

Responsibilities

You will be an integral part of the Resort’s success. Your role goes beyond developing potential relationships with our guests and colleagues. You will be responsible for delivering exceptional treatments to our loyal spa guests in line with the Hotel brand standards, whilst maintaining excellent five‑star client care, cleaning standards and grooming. You will also be responsible for revenue generation through retail, upselling and cross‑sales to other business centres in the spa.

Qualifications

Suitable candidates will be reporting directly to the Director of Wellness and should have at least 2 years’ experience in a similar position in luxury resorts or five‑star hotels. Applicants must have strong experience in health & beauty, be creative, dynamic, passionate, flexible and possess good leadership skills. Excellent spoken and written English will be required.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.

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Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options

Job Description Summary

The Spa Therapist is responsible for delivering a variety of high-quality therapeutic spa treatments to the guests, ensuring a high standard of service, comfort, and relaxation. The therapist must deliver personalized treatments, offer expert advice on skincare, and create a calming environment for guests to enjoy their experience.

Responsibilities

• Administer massages (e.g., Swedish, deep tissue, aromatherapy) and body treatments (e.g., scrubs, wraps, and detoxifying treatments).
• Provide additional wellness treatments, such as reflexology, hot stone therapy, or any other specialty treatments offered by the spa.
• Conduct consultations with clients before treatments to understand their needs, preferences, and any contraindications (e.g., allergies, medical conditions).
• Offer advice on appropriate spa treatments based on clients' individual requirements.
• Ensure clients are comfortable and relaxed during treatments, creating a calming environment with soothing music, lighting, and temperature control.
• Provide professional and empathetic service, ensuring clients feel pampered and rejuvenated.
• Recommend skincare products and treatments based on client needs and preferences.
• Advise clients on aftercare and how to maintain the benefits of their treatments at home.
• Promote spa products and services to clients, contributing to retail sales.
• Maintain a clean and hygienic workspace, including treatment rooms, massage tables, and equipment.
• Sterilize equipment and tools between treatments in accordance with safety and sanitation protocols.
• Ensure linens and towels are properly sanitized and replenished as needed.
• Maintain accurate and up-to-date client records, including treatment history, preferences, and any health concerns discussed during consultations.
• Participate in training and development programs to enhance skills and stay updated with the latest spa treatments and techniques.
• Follow health and safety protocols, including proper sanitation practices, client health screening, and emergency procedures.
• Ensure that all treatments are performed with the safety of the client in mind and report any health concerns to management.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications Experience/Certificates/Education

• Previous experience working as a spa therapist or massage therapist, typically 1-2 years in a professional spa or wellness environment.
• A certification or diploma in massage therapy, spa therapy, or a related field (requirements may vary by location).
• Completion of an accredited training program in various types of massage techniques and spa treatments.
• Proficiency in various types of massage techniques, skincare treatments, and body therapies.
• Strong knowledge of skincare products, equipment, and tools used in spa treatments.
• Excellent communication skills, with the ability to explain treatment benefits and aftercare advice clearly.
• Ability to work in a high-paced, customer-facing environment while maintaining professionalism and excellent client service.
• Willingness to work flexible hours, including nights, weekends, and holidays.

Physical Requirements

• Ability to stand for long periods and perform physically demanding tasks, such as bending and lifting.
• Capability to apply consistent pressure during massages or treatments and to work with clients of varying needs.

Additional Information Why Join Us:

Why Join Us: We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success

Application and Privacy

By submitting an application, you acknowledge and consent to the collection and use of your personal data in accordance with the company privacy policy.

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Overview

Job Description - Spa Therapist (HOT0BV2P)

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Responsibilities

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

What are we looking for?

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Experience in hospitality or customer service industry is required
• Ability to read, write, speak and understand the English language to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of organization
• Ability to deal with problems involving several concrete variables in standardized situations
• At least 1 year experience in the spa or hospitality industry

Preferred qualifications

• Experience in a resort or wellness related field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Overview

Job Description - Spa Therapist (HOT0BV2P)

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Responsibilities

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

What are we looking for?

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Experience in hospitality or customer service industry is required
• Ability to read, write, speak and understand the English language to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of organization
• Ability to deal with problems involving several concrete variables in standardized situations
• At least 1 year experience in the spa or hospitality industry

Preferred qualifications

• Experience in a resort or wellness related field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Overview

1 position(s)

Spa Operations

Dubai , UAE

About Us

Centara Mirage Beach Resort Dubai, a themed destination resort on a prime stretch of the Deira Islands waterfront, inspired by mythical Thai and Arabian adventures. Designed with family fun in mind, Centara Mirage Beach Resort Dubai features 607 expansive rooms and suites, offering a choice of stunning city or sea views and an option for bunk beds. Along with an impressive beachfront swimming pool and waterslides, the resort also houses three age-specific Kids’ Clubs, a candy-themed kids’ spa, outdoor playground, fully-equipped fitness centre, myriad water sports and a family-friendly lounge.

An ideal family resort for holiday includes moments of pure relaxation, SPA Cenvaree provides luscious wellness treatments specifically formulated for both adults and younger guests, making the resort a true oasis for all ages.

The Brand

Centara Hotels & Resorts is dedicated to providing exceptional service in unique and sophisticated environments. As a Thai hospitality management and holding company it places a strong emphasis on providing Thai-influenced hospitality and its inimitably warm service across all its brands whilst embracing and maintaining a sense of place in the local environment of each property.

Opportunity for you

We are looking for dynamic and talented SPA individual who is committed to provide exceptional service in unique and sophisticated environments.

Key Job Responsibilities

• Perform quality massage therapy sessions and specific sessions based on client’s individual needs.
• Create excellent experience for guests through a caring and knowledgeable attitude.
• Actively promote the spa, treatments, services, and retail, as well as programs, promotions, and discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Maintain professionalism and cleanliness of therapy rooms and common areas.
• Promote the sales of products and treatment packages within the Spa.
• Co-operate with the reception desk and fitness studio.
• Clean and prepare treatments rooms and ensure cleanliness at all times.
• Participate in ongoing training within the Spa.
• Be aware of professional limitations and make referrals to other qualified professionals when the client’s needs exceed scope of knowledge.
• Properly care for equipment and use appropriate amounts of product to assist with cost control.
• Be aware of, and conform to, all laws that affect professional practice and recognize the importance of duty of care, public liability and professional indemnity.
• Analyze and respond to changes in the spa industry.
• Work effectively in a team environment with other instructors in order to provide the best possible service to clients.
• Participate actively in all scheduled meetings, emergency drills, training sessions and community events promoting the hotel.
• Be well versed in all aspects of Spa operations, for example telephone standard, guest relations, spa services, retail sales.

Qualifications

• Degree in hospitality or related field.
• Minimum of 2 years' experience in spa industry or hospitality.
• Basic Accounting.
• Computer literacy in Microsoft Office, Word, Excel.
• Safety oriented First Aid. CPR ‑ Basic Rescuer.
• Excellent communication skills, both written and spoken

Find Your Suite Heaven with 25% off Premium Stays

Every third night is free from now until November!

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About The Role

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

Responsibilities

• To provide holistic treatments, including massages, facial & body treatments, and other wellbeing treatments to enhance the guest experience.
• Ensures professional and consistent SPA services according to the Leading Quality Assurance (LQA) assessment, the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
• Ensuring the Spa completely complies with all required standards as specified and mandated by the leading quality assurance assessment.
• Drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

Key Duties And Responsibilities

• To report for duty punctually, wearing the correct uniform and name badge, follow good hygiene habits at all times, and hold impeccable personal grooming as per The Bab Al Shams Hotel Standards.
• Perform professional services according to standards with attention to detail and in a prompt, timely manner.
• Performs all types of Spa & Wellness treatments available in the Spa.
• Welcomes the guests/clients to the SPA and engages them in conversation to determine the services that they need.
• Advise guests of spa service programs, treatments, and products available at the spa.
• Assist in promoting spa & body care products to guests and offer full product knowledge.
• Provides guests/clients with knowledge of different types of available massages and suggests appropriate massage therapies for individual needs
• Ensure all treatment rooms are fully set up before beginning a treatment according to standards and procedures.
• Update any guest-related matters, products or equipment needs, and technical service requests through appropriate guest information.
• Assist in keeping accurate written records of treatments and products used in view of repeat guests.
• Achieves customers’ expectations and the financial performance targets of the department
• Maintains clients' records, including demographic information, medical histories, and appointments
• Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures
• Participates in ongoing training, with assistance from your designated trainer, and continues to study to improve skills.
• Attends internal spa meetings.
• Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property and lost and found items.
• Participates in the multi-skills philosophy of the department.
• Responds to any changes in spa function as indicated by the company.
• Communicates effectively and responds well to questions and requests.
• Works in a team, i.e., caring about other team members and different nationalities.
• Understands the company’s objectives and standards, values, and culture of the company, applying them on the job daily.
• Adheres to the hotel’s policy relating to fire, hygiene, health, and safety.
• Assist other departments when requested to.

Experience & Educational Requirements

• Certificate holder or equivalent qualification
• 2 years in similar position in a five star hotel.
• Physically fit for the position.
• Knowledge in micros Microsoft Office Word/Excel/PowerPoint.
• Time management.
• Leadership / People management.
• Good communication skills, (written and verbal)
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Teamwork
• Interpersonal skills
• Strategic Thinking

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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**Additional Information**
**Job Number**
**Job Category** Spa
**Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Spa
**Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.