30 Medical Assistance jobs in the United Arab Emirates

• Perform vital signs measurements & basic medical procedures
• Assist physicians with examinations & minor surgeries
• Conduct ECGs, phlebotomy & basic lab tests
• Maintain sterilization protocols & medical inventory
  
  

• Provide exceptional patient triage & support
• Educate patients on treatment plans & medications
• Ensure patient confidentiality & comfort
  
  

• Manage electronic health records (EHR) & medical documentation
• Schedule appointments & coordinate patient flow
• Handle insurance verification & billing support
  
  

• Follow DHA (Dubai Health Authority) regulations
• Maintain infection control standards
• Implement clinic safety protocols
  
  

• 5+ years experience in clinical medical assistance
• Proficiency with EHR systems (Cerner, Epic, or similar)
• Knowledge of medical terminology & coding (ICD-10)
  
  

• Valid DHA license or eligibility
• Certification in Basic Life Support (BLS)
• Diploma in Medical Assistance or related field
  
  

• Fluency in English (Arabic a strong plus)
• Excellent communication & bedside manner
• Strong organizational & multitasking abilities
  
  

• Updated CV
• Cover letter outlining your patient care philosophy
  
  

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Position Overview :

We are seeking a skilled and compassionate Hospital Medical Assistant to join our team. In this role, you will work closely with our medical staff to provide support and assistance in delivering exceptional patient care. The ideal candidate will have a strong background in healthcare and a passion for helping others.

Key Responsibilities :

• Assist medical staff with patient examinations and procedures
• Take and record patient vital signs and medical history
• Prepare and maintain examination rooms and medical equipment
• Administer medications as directed by medical staff
• Perform basic laboratory tests and collect specimens
• Schedule appointments and manage patient records
• Provide patient education and support
• Ensure compliance with all medical and safety protocols
• Maintain patient confidentiality at all times
• Collaborate with other healthcare professionals to ensure seamless patient care

Qualifications :

• High school diploma or equivalent
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
• Minimum of 2 years experience in a healthcare setting
• Knowledge of medical terminology and procedures
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in computer skills and electronic medical records
• Must be able to work flexible hours, including evenings and weekends if needed
• Fluency in Arabic and English is preferred

Benefits :

• Health insurance
• Paid time off
• Training and development opportunities
• Collaborative and supportive work environment
• Opportunities for career growth and advancement

Location: Remote (Open to candidates based outside the UAE)

About GluCare:

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables IoT devices machine learning and artificial intelligence to empower our clinicians and provide personalized data-driven coaching to our patients.

Job Overview:

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions coordinating appointments maintaining medical records and supporting the healthcare team in delivering exceptional patient-centered care. Additionally the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities:

• Schedule confirm and manage patient appointments efficiently including follow-ups and rescheduling.
• Address patient inquiries in person via phone or email providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours maintaining a high standard of patient care.

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports lab results and imaging studies for the healthcare team.
• Review all notes for missing documentation and promptly send them to the respective physicians for completion.
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests enabling the identification of patterns and opportunities for improvement.

• Assist physicians and healthcare staff with administrative tasks including preparation of documents and reports.
• Manage clinic correspondence including emails memos and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

• Monitor the clinics daily schedule and ensure effective time management for appointments.
• Coordinate with other departments such as laboratory pharmacy and imaging to streamline patient services.
• Assist in organizing staff meetings training sessions and other clinic events.

• Adhere to all clinic policies protocols and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

• Assist in data collection for the Research Department ensuring accurate and timely gathering of relevant information to support ongoing studies and projects.
• Collaborate with the research team to maintain organized and efficient data documentation.

• Understand follow and support all hospital infection control guidelines and protocols.

Education and Certification:

• Diploma or degree in healthcare administration medical assisting or a related field.
• Certification in medical administration is an advantage.

Experience:

• Minimum 2 years of experience in a similar role preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills:

• Familiarity in using healthcare management systems such as EMR/EHR software.
• Strong computer skills including MS Office Suite (Word Excel Outlook).

Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (KPIs):

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.
• Resolution of medical enquiries within 4 hours.
• Frequency and resolution rate of incomplete documentation requests.
• Efficiency and accuracy in data collection for the Research Department.

Location : Remote (Open to candidates based outside the UAE)

About GluCare :

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized, data-driven coaching to our patients.

Job Overview :

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care. Additionally, the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities :

Patient Coordination and Communication :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care.

Medical Records Management :

Administrative Support :

Operational Support :

Quality Assurance and Compliance :

Research and Data Collection :

Infection Control and Compliance :

Requirements

Education and Certification :

Experience :

Technical Skills :

Soft Skills :

Key Performance Indicators (KPIs) :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care
  

• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Review all notes for missing documentation and promptly send them to the respective physicians for completion
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests, enabling the identification of patterns and opportunities for improvement
  

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
  

• Monitor the clinic's daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
  

• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
  

• Assist in data collection for the Research Department, ensuring accurate and timely gathering of relevant information to support ongoing studies and projects
• Collaborate with the research team to maintain organized and efficient data documentation
  

• Understand, follow, and support all hospital infection control guidelines and protocols
  

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Certification in medical administration is an advantage
  

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows
  

• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
  

• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
  

• Patient satisfaction scores related to administrative services
• Accuracy and timeliness of appointment scheduling and medical record updates
• Compliance with clinic policies and healthcare regulations
• Effective coordination with healthcare staff and other departments
• Resolution of medical enquiries within 4 hours
• Frequency and resolution rate of incomplete documentation requests
• Efficiency and accuracy in data collection for the Research Department

Assists the Medical Advisor and Medical Officer on all insurance issues and coordinates with staff and insurance companies with direct billing arrangements with American Hospital Dubai.

• Coordinates with stakeholders to ensure that all the formalities as agreed with the insurance companies are followed to minimize objections from them and delays in clarifications to the insurance companies:
  oPatient Relations
  oNursing
  oPhysicians
  oFinance
• Monitors and follows up on prior authorization for outpatient services wherever required and all Inpatient services.
• Conducts claims analysis before submission to insurance companies by Finance.
• Reconciles claims paid and outstanding with insurance companies and coordination with Finance.
• Demonstrates functional and business knowledge required for the job and applies that in following the requirements of Insurance Companies in the Hospital.
• Anticipates and sets priorities to support department needs and follows policies and procedures for achieving them.
• Identifies and analyses problems takes action to resolve them, applies sound judgment, and takes responsibility for their resolution.
• Supports the Hospital Policies and Procedures.
• Supports the Department Policies and Procedures.

• Bachelor’s Degree in any field, Medical preferred

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) years of experience in a similar field
• Excellent English verbal and written communication skills
• Computer literacy is essential
• Very good understanding of hospital operations
• Intermediate to Advanced Microsoft Office
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Excellent analytical and organisation

American Hospital Dubai is committed to being an employer that helps its people realize their full potential and set benchmarks in medical care excellence. We offer an extremely progressive, nurturing, diversity-rich and inclusive work environment that encourages creativity and innovation to help you achieve the extraordinary.

We believe in supporting you every step of the way because we acknowledge the fundamental truth: each one of us wants to make a difference in the world.

Assists the Medical Advisor and Medical Officer on all insurance issues and coordinates with staff and insurance companies with direct billing arrangements with American Hospital Dubai.

• Coordinates with stakeholders to ensure that all the formalities as agreed with the insurance companies are followed to minimize objections from them and delays in clarifications to the insurance companies:
  oPatient Relations
  oNursing
  oPhysicians
  oFinance
• Monitors and follows up on prior authorization for outpatient services wherever required and all Inpatient services.
• Conducts claims analysis before submission to insurance companies by Finance.
• Reconciles claims paid and outstanding with insurance companies and coordination with Finance.
• Demonstrates functional and business knowledge required for the job and applies that in following the requirements of Insurance Companies in the Hospital.
• Anticipates and sets priorities to support department needs and follows policies and procedures for achieving them.
• Identifies and analyses problems takes action to resolve them, applies sound judgment, and takes responsibility for their resolution.
• Supports the Hospital Policies and Procedures.
• Supports the Department Policies and Procedures.

• Bachelor’s Degree in any field, Medical preferred

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) years of experience in a similar field
• Excellent English verbal and written communication skills
• Computer literacy is essential
• Very good understanding of hospital operations
• Intermediate to Advanced Microsoft Office
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Excellent analytical and organisation

American Hospital Dubai is committed to being an employer that helps its people realize their full potential and set benchmarks in medical care excellence. We offer an extremely progressive, nurturing, diversity-rich and inclusive work environment that encourages creativity and innovation to help you achieve the extraordinary.

We believe in supporting you every step of the way because we acknowledge the fundamental truth: each one of us wants to make a difference in the world.

We are seeking a skilled Medical Support Specialist to join our team in Dubai. As a key member of our healthcare team, you will be responsible for providing high-quality patient care while ensuring smooth clinical operations in our state-of-the-art facility.

• Perform vital signs measurements & basic medical procedures
• Assist physicians with examinations & minor surgeries
• Conduct ECGs, phlebotomy & basic lab tests
• Maintain sterilization protocols & medical inventory

• Provide exceptional patient triage & support
• Educate patients on treatment plans & medications
• Ensure patient confidentiality & comfort

• Manage electronic health records (EHR) & medical documentation
• Schedule appointments & coordinate patient flow
• Handle insurance verification & billing support

• Follow DHA regulations
• Maintain infection control standards
• Implement clinic safety protocols

• 5+ years experience in clinical medical assistance
• Proficiency with EHR systems
• Knowledge of medical terminology & coding (ICD-10)

• Attractive tax-free salary
• Modern healthcare facility in Dubai
• Professional development opportunities
• Health insurance coverage