26 Medical Assistant jobs in the United Arab Emirates

We are seeking a detail-oriented and patient-focused administrative professional to provide top-notch support to our healthcare team.

• The ideal candidate will be responsible for managing front desk operations, scheduling appointments, registering patients, and verifying demographic and insurance information.

Able candidates will possess excellent communication skills, both written and verbal, and be able to effectively coordinate with healthcare teams to ensure seamless patient care.

• This position requires strong organizational skills, the ability to multitask, and a high level of accuracy when entering data and maintaining records.

If you have a passion for delivering exceptional customer service and are looking for a rewarding role in a dynamic healthcare environment, please apply.

Job Title: Medical Assistant for Cardiac Care

About the Role:

We are seeking a highly skilled and compassionate Medical Assistant to support the efficient and safe operations of our cardiac catheterization laboratory.

• Responsibilities:
• Assist medical staff during procedures, prepare patients for treatment, and monitor vital signs.
• Collaborate with nursing and technical teams to maintain accurate documentation and ensure seamless workflow.
• Support multidisciplinary team members in delivering exceptional patient care and improving outcomes.
• Comply with health and safety regulations to create a safe work environment.

Requirements:

• High school diploma or equivalent; certification in healthcare preferred.
• Previous experience in a healthcare setting, preferably in cardiology.
• Basic Life Support (BLS) certification required; ACLS preferred.
• Strong understanding of clinical procedures, patient care, and effective communication skills.

What We Offer:

As a valued member of our team, you will have opportunities to grow professionally, contribute to high-quality patient care, and be part of a supportive environment that values collaboration and continuous learning.

Location: Remote (Open to candidates based outside the UAE)

About GluCare:

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables IoT devices machine learning and artificial intelligence to empower our clinicians and provide personalized data-driven coaching to our patients.

Job Overview:

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions coordinating appointments maintaining medical records and supporting the healthcare team in delivering exceptional patient-centered care. Additionally the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities:

• Schedule confirm and manage patient appointments efficiently including follow-ups and rescheduling.
• Address patient inquiries in person via phone or email providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours maintaining a high standard of patient care.

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports lab results and imaging studies for the healthcare team.
• Review all notes for missing documentation and promptly send them to the respective physicians for completion.
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests enabling the identification of patterns and opportunities for improvement.

• Assist physicians and healthcare staff with administrative tasks including preparation of documents and reports.
• Manage clinic correspondence including emails memos and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

• Monitor the clinics daily schedule and ensure effective time management for appointments.
• Coordinate with other departments such as laboratory pharmacy and imaging to streamline patient services.
• Assist in organizing staff meetings training sessions and other clinic events.

• Adhere to all clinic policies protocols and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

• Assist in data collection for the Research Department ensuring accurate and timely gathering of relevant information to support ongoing studies and projects.
• Collaborate with the research team to maintain organized and efficient data documentation.

• Understand follow and support all hospital infection control guidelines and protocols.

Education and Certification:

• Diploma or degree in healthcare administration medical assisting or a related field.
• Certification in medical administration is an advantage.

Experience:

• Minimum 2 years of experience in a similar role preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills:

• Familiarity in using healthcare management systems such as EMR/EHR software.
• Strong computer skills including MS Office Suite (Word Excel Outlook).

Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (KPIs):

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.
• Resolution of medical enquiries within 4 hours.
• Frequency and resolution rate of incomplete documentation requests.
• Efficiency and accuracy in data collection for the Research Department.

Location : Remote (Open to candidates based outside the UAE)

About GluCare :

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized, data-driven coaching to our patients.

Job Overview :

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care. Additionally, the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities :

Patient Coordination and Communication :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care.

Medical Records Management :

Administrative Support :

Operational Support :

Quality Assurance and Compliance :

Research and Data Collection :

Infection Control and Compliance :

Requirements

Education and Certification :

Experience :

Technical Skills :

Soft Skills :

Key Performance Indicators (KPIs) :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care
  

• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Review all notes for missing documentation and promptly send them to the respective physicians for completion
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests, enabling the identification of patterns and opportunities for improvement
  

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
  

• Monitor the clinic's daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
  

• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
  

• Assist in data collection for the Research Department, ensuring accurate and timely gathering of relevant information to support ongoing studies and projects
• Collaborate with the research team to maintain organized and efficient data documentation
  

• Understand, follow, and support all hospital infection control guidelines and protocols
  

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Certification in medical administration is an advantage
  

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows
  

• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
  

• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
  

• Patient satisfaction scores related to administrative services
• Accuracy and timeliness of appointment scheduling and medical record updates
• Compliance with clinic policies and healthcare regulations
• Effective coordination with healthcare staff and other departments
• Resolution of medical enquiries within 4 hours
• Frequency and resolution rate of incomplete documentation requests
• Efficiency and accuracy in data collection for the Research Department

Assists the Medical Advisor and Medical Officer on all insurance issues and coordinates with staff and insurance companies with direct billing arrangements with American Hospital Dubai.

• Coordinates with stakeholders to ensure that all the formalities as agreed with the insurance companies are followed to minimize objections from them and delays in clarifications to the insurance companies:
  oPatient Relations
  oNursing
  oPhysicians
  oFinance
• Monitors and follows up on prior authorization for outpatient services wherever required and all Inpatient services.
• Conducts claims analysis before submission to insurance companies by Finance.
• Reconciles claims paid and outstanding with insurance companies and coordination with Finance.
• Demonstrates functional and business knowledge required for the job and applies that in following the requirements of Insurance Companies in the Hospital.
• Anticipates and sets priorities to support department needs and follows policies and procedures for achieving them.
• Identifies and analyses problems takes action to resolve them, applies sound judgment, and takes responsibility for their resolution.
• Supports the Hospital Policies and Procedures.
• Supports the Department Policies and Procedures.

• Bachelor’s Degree in any field, Medical preferred

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) years of experience in a similar field
• Excellent English verbal and written communication skills
• Computer literacy is essential
• Very good understanding of hospital operations
• Intermediate to Advanced Microsoft Office
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Excellent analytical and organisation

American Hospital Dubai is committed to being an employer that helps its people realize their full potential and set benchmarks in medical care excellence. We offer an extremely progressive, nurturing, diversity-rich and inclusive work environment that encourages creativity and innovation to help you achieve the extraordinary.

We believe in supporting you every step of the way because we acknowledge the fundamental truth: each one of us wants to make a difference in the world.

Assists the Medical Advisor and Medical Officer on all insurance issues and coordinates with staff and insurance companies with direct billing arrangements with American Hospital Dubai.

• Coordinates with stakeholders to ensure that all the formalities as agreed with the insurance companies are followed to minimize objections from them and delays in clarifications to the insurance companies:
  oPatient Relations
  oNursing
  oPhysicians
  oFinance
• Monitors and follows up on prior authorization for outpatient services wherever required and all Inpatient services.
• Conducts claims analysis before submission to insurance companies by Finance.
• Reconciles claims paid and outstanding with insurance companies and coordination with Finance.
• Demonstrates functional and business knowledge required for the job and applies that in following the requirements of Insurance Companies in the Hospital.
• Anticipates and sets priorities to support department needs and follows policies and procedures for achieving them.
• Identifies and analyses problems takes action to resolve them, applies sound judgment, and takes responsibility for their resolution.
• Supports the Hospital Policies and Procedures.
• Supports the Department Policies and Procedures.

• Bachelor’s Degree in any field, Medical preferred

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) years of experience in a similar field
• Excellent English verbal and written communication skills
• Computer literacy is essential
• Very good understanding of hospital operations
• Intermediate to Advanced Microsoft Office
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Excellent analytical and organisation

American Hospital Dubai is committed to being an employer that helps its people realize their full potential and set benchmarks in medical care excellence. We offer an extremely progressive, nurturing, diversity-rich and inclusive work environment that encourages creativity and innovation to help you achieve the extraordinary.

We believe in supporting you every step of the way because we acknowledge the fundamental truth: each one of us wants to make a difference in the world.

• Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service.
• Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests etc. for employees.
• Prepare documents, passes, licenses and forms for submission to HR, Staff Travel, and other internal departments for staff as required.
• Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors.
• Maintain department records for timekeeping and highlight attendance trends or issues to management.
• Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner.
• Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Wherever required by role, update information systems and prepare routine reports.
• Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date.
• Ensure hardware assets are in working order (photocopier, telephones, fax).
• Order and maintain office stationary supplies, with logs of daily activity
  

• Experience in Administration. General Administration
• Experience in an administrative or office environment.
• Computer literate with working knowledge of Word, Excel etc.
  

We are seeking a skilled Medical Support Professional to provide essential administrative and clerical support.

• The successful candidate will assist in scheduling, confirming, and managing patient appointments efficiently.
• They will address patient inquiries and provide accurate information, ensuring timely resolution of medical enquiries within 4 hours.

• Patient Coordination and Communication:
• Schedule and manage patient appointments.
• Address patient inquiries and provide accurate information.
• Ensure timely resolution of medical enquiries within 4 hours.
• Medical Records Management:
• Maintain and update patient records.
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies.
• Review notes for missing documentation and send them to physicians for completion.
• Administrative Support:
• Assist physicians with administrative tasks, including document preparation and report management.
• Manage clinic correspondence, including emails, memos, and mail distribution.
• Ensure office supplies and equipment are readily available.
• Operational Support:
• Monitor the daily schedule and ensure effective time management.
• Streamline patient services by coordinating with other departments.
• Organize staff meetings, training sessions, and clinic events.
• Quality Assurance and Compliance:
• Adhere to clinic policies, protocols, and healthcare regulations.
• Support quality improvement initiatives to enhance patient satisfaction and operational efficiency.
• Research and Data Collection:
• Assist in data collection for the Research Department.
• Collaborate with the research team to maintain organized data documentation.
• Infection Control and Compliance:
• Understand and follow hospital infection control guidelines and protocols.
Requirements:
• Diploma or degree in healthcare administration, medical assisting, or a related field.
• Certification in medical administration is an advantage.
• Minimum 2 years of experience in a similar role preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Familiarity with EMR/EHR software and strong computer skills, including MS Office Suite (Word, Excel, Outlook).

Excellent communication and interpersonal skills, strong organizational abilities, ability to multitask, and remain calm under pressure.

Key Performance Indicators (KPIs):
• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.
• Resolution of medical enquiries within 4 hours.
• Frequency and resolution rate of incomplete documentation requests.
• Efficiency and accuracy in data collection for the Research Department.