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Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  

• Bachelor's degree in Telecommunications Engineering, Electronics Engineering, or Information Technology.
• Experience in antenna and microwave networks.
• Experience in 4G technologies and the operation of stations and their systems.
• Mastering the English language (Reading – Writing – Conversation).
• High skills in writing technical reports and troubleshooting procedures.
• High skills in programming and monitoring microwave networks.
• Knowledge of the operation of Base Station and Links systems.
• Knowledge of how field testing devices related to Base Station & Links work, such as (Megger, Site Master, PIM Tool, LAN IP Testing, Power Meter, etc.).
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Government Administration

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Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

Weatherford Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the Technical Support Engineer - Well Services role at Weatherford

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Job Overview

JOB DESCRIPTION

The Technical Support Engineer will support the Well Services by providing planning and operational support for rigless solutions in intermediate to complex wells. Initially, the role will focus on delivering technical solutions during the sales process. Afterward, the engineer will lead operational project planning and execution in coordination with the Country Operations team.

Responsibilities

Support Health, Safety, and Environmental policies and ensure compliance with Weatherford's Quality Policy.

Manage project preparation, proposals, and job engineering support for Well Services operations.

Adhere to Weatherford best practices in technical proposals and programs.

Coordinate Well Services projects in the field as needed.

Lead and participate in HAZID/HAZOP, DWOP, and well planning meetings.

Track lessons learned and apply them to future operations.

Prepare operating procedures and ensure compliance with standard SOPs.

Optimize performance through well monitoring and software recommendations.

Maintain client communication during and after jobs, updating on results.

Travel to the field for critical projects and operations.

Prepare technical reports, papers, and presentations as required.

Stay updated on other Weatherford products that may enhance well operations.

Skills

Strong problem-solving abilities.

Ability to manage multiple projects with a positive attitude.

Excellent time and project management skills.

Proficiency in Microsoft Office suite.

Strong communication skills (oral and written).

Ability to work well in a team environment and with clients.

Proven experience leading technical workshops and risk assessments.

Ability to work independently and manage well services operations.

Qualifications

Accredited Engineering degree (Petroleum Engineering preferred).

5+ years of related work experience (Field Engineer or equivalent).

Proven experience with Artificial Lift Solutions or Well Services.

Willingness to travel to remote land and offshore locations.

Strong English language skills.

Proven project management experience.

Preferred

Experience with Thru-Tubing Inflatable.

Onshore and Offshore exposure.

Experience running Thru-Tubing software for milling, jarring, and inflatables.

Operational experience in rigless installations and retrofit solutions.

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Oil and Gas

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JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: ENDUSER Support Field Support Engineer

QUALIFICATION: Graduation

CERTIFICATIONS: CCNA MCSA CompTIA A

EXPERIENCE: 4 Years

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
• Software Installation: Install and configure operating systems office applications and other software as required by users.
• System Configuration: Set up user accounts permissions and security settings according to organizational policies.
• EndUser Assistance: Provide technical support to endusers via phone email or inperson. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higherlevel support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
• Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.

MANDATORY TECHNICAL SKILLS / COMPETENCIES:

• Candidate must have handson experience in Windows and MAC OS.
• Must have supported endusers Top Management Users.
• Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Knowledge of network security practices and antivirus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problemsolving and multitasking skills.
• Customeroriented attitude.

Required Experience:

Manager

Tech Support Specialist

• We are seeking an organized and detail-oriented Tech Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical problems or issues related to computer software, systems, internet access, hardware, and peripheral equipment.
• The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience required
• Licenses or certifications not required

We offer a dynamic and inclusive work environment that values diversity and promotes equal opportunities for all associates. Our commitment to nondiscrimination ensures that everyone has access to the same opportunities and resources.

Our team is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where unique backgrounds are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and working closely with internal and external stakeholders to ensure seamless service delivery.

Key Responsibilities:

• Resolve complex technical issues through analysis and problem-solving skills.
• Determine root cause of technical problems and implement solutions.
• Partner with internal and external resources to provide timely and effective support.
• Prioritize workload to meet business needs and deadlines.
• Monitor helpdesk activities and trends to proactively address client issues.
• Communicate effectively with clients and stakeholders to ensure transparency and visibility.
• Independently set daily objectives and work direction to achieve business goals.

Requirements:

• Relevant diploma and 4+ years of experience in technical support.
• Experience supporting Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies.
• Preferred certifications: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification.
• Strong customer service mindset and ability to work under pressure.
• Problem solving capabilities to a wide range of difficult problems.

Benefits:

• This role offers an exciting opportunity to work with a dynamic team and contribute to the success of our organization.
• Professional growth and development opportunities.
• A positive and supportive work environment.

What We Offer:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A collaborative and inclusive work environment.

About Us:

We are a leading organization in the field of (industry). Our mission is to (mission statement).

Contact Information:

Please visit our website to learn more about this opportunity and apply online.

Keyword: SUPPORT