Medical Support Specialist

Dubai, Dubai beBeeCustomerService

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Job Description

Job Title: Medical Support Specialist

We are seeking a skilled and compassionate Medical Support Specialist to join our team.

This role offers the opportunity to work in a fast-paced environment, providing exceptional customer service to patients and their families.

Key Responsibilities:
  • Respond to incoming calls from patients and provide medical advice and assistance based on their health-related queries.
  • Assess patient symptoms and medical history to provide guidance on appropriate medical care.
  • Provide information on medical procedures, medications, and treatment options.
  • Schedule appointments and manage patient files, maintaining accurate records of all communication with patients.
  • Collaborate with healthcare professionals to ensure best possible patient care.
  • Perform clerical duties, including mail reception, sorting, and distribution, as well as organizing correspondence and reports.
  • Adhere to legal, ethical, and professional guidelines.
  • Maintain standard protocols set by the organization.
  • Meet performance targets for call quality, volume, and patient satisfaction.
Requirements:
  • At least 2 years of clinical experience in a medical setting.
  • Medical degree or excellent knowledge of medical terminology.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Proficiency with computer systems and software, including electronic health record systems.
  • Strong communication and interpersonal skills.
  • Critical thinking and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Fluency in multiple languages is a plus.
Physical Demands:
  • The ability to sit for extended periods.
  • The ability to use a computer and telephone for prolonged periods.
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Site Medical Support Specialist

Dubai, Dubai beBeeFirstResponder

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Job Description

The primary objective of this role is to provide immediate response to site injuries, illnesses, and medical emergencies. The ideal candidate will have a valid First Aid Certification from a recognized training provider and at least 1-2 years of experience in construction or industrial settings.

This position requires the ability to stay calm and act quickly in emergency situations while maintaining a high level of professionalism and attention to detail.

Key Responsibilities:

  • Provide first aid and basic life support to injured workers
  • Conduct regular checks on first aid kits and equipment
  • Record and report all incidents, treatments, and referrals as per HSE policy
  • Monitor site conditions and support workers in heat stress and dehydration prevention
  • Assist the Health, Safety, and Environment (HSE) officer in promoting safety awareness through toolbox talks
  • Participate in emergency preparedness drills and evacuation plans
Required Skills and Qualifications

Requirements include:

  • Valid First Aid Certification from a recognized training provider
  • At least 1-2 years of experience in construction or industrial settings
  • Basic knowledge of occupational health and safety practices
  • Good verbal communication skills in English (Arabic/Hindi is a plus)
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Medical Client Support Specialist

Dubai, Dubai beBeeCustomerService

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Customer Service Representative - Dubai Medical Background Opportunity

The Customer Service Representative interfaces with clients via inbound or outbound calls, or through the internet depending on client requirements.

This role is responsible for ensuring customer service meets contractual performance metrics. The successful candidate will clarify client needs and provide resolution using decision-support tools and resources.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to multitask in a fast-paced environment. They will also possess strong computer navigation skills and a basic knowledge of client products and services.

In this role, you will be working closely with the team to ensure seamless customer experiences. You will participate in activities to improve customer satisfaction and business performance.

  • Key Responsibilities:
  • Ensure customer service meets contractual KPIs.
  • Clarify client requirements and provide resolution using decision-support tools and resources.
  • Listen attentively to client needs and concerns while demonstrating empathy.
  • Provide courteous and professional greeting and maintain basic knowledge of client products and services.
  • Prepare accurate work and participate in activities to improve customer satisfaction and business performance.
  • Offer additional products and services and track information in call tracking databases.
  • Candidate Profile:
  • High school diploma with three to six months of relevant experience preferred.
  • Hospital/Medical/Insurance industry experience is a plus.
  • Strong computer navigation skills and PC knowledge are required.
  • Effective communication, both written and verbal, is essential.
  • Dependability and attention to detail are necessary for success.
  • Ability to multitask and adapt to changes quickly is required.
  • Tolerance for repetitive work in a fast-paced environment is essential.
  • Patience and professionalism in all client interactions are crucial.
  • Ability to rotate shifts as needed.

Career Framework Role:

This role has program-required basic skill set to perform routine tasks within simple processes but lacks program/product-specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures.

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High Tech Medical Specialist

Dubai, Dubai beBeeLaser

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High-Tech Medical Specialist

A highly skilled professional operates cutting-edge laser equipment in diverse industries, primarily in medical, cosmetic, and manufacturing sectors. They perform complex treatments, conduct rigorous tests, and handle sophisticated equipment related to lasers.

Medical Specialists are experts in the technical aspects of the machinery, ensuring precision and safety in their applications. Their role requires a deep understanding of operational mechanisms, attention to detail, and commitment to high safety standards. Client interaction is significant, as they explain procedures and aftercare to clients.

They must stay current with the latest technological advancements and industry regulations to maintain proficiency and compliance. A successful Medical Specialist combines technical knowledge with excellent interpersonal skills to deliver exceptional service and maintain equipment efficiency.

Key Responsibilities:
  • Operate Laser Equipment Safely: Perform tasks with utmost precision and adherence to safety protocols.
  • Perform Complex Treatments: Conduct procedures for clients as per industry standards.
  • Maintain Equipment: Regularly check and maintain laser equipment to ensure functionality.
  • Evaluate Patient Readiness: Assess client eligibility and readiness before laser treatments.
  • Client Education: Effectively educate clients on pre-treatment and post-treatment care procedures.
  • Document Treatment Plans: Accurately document treatment plans and outcomes in client records.
  • Stay Current: Stay updated with the latest developments and trends in laser technology.
  • Develop Protocols: Assist in developing and improving laser treatment protocols as needed.
  • Collaborate with Medical Professionals: Work with medical professionals or teams to optimize treatment plans.
  • Compliance and Training: Ensure compliance with health regulations and safety standards consistently and assist in training new staff or interns.
  • Inventory Management: Manage an inventory of laser equipment and supplies efficiently.
Requirements:
  • Education: High school diploma or equivalent; specialized technical training preferred.
  • Certification: Certification in laser operation or a related field is typically required.
  • Experience: Proven experience in operating laser equipment in a relevant setting.
  • Laser Technology Knowledge: Strong understanding of laser technology and its various applications.
  • Safety Standards: Excellent attention to detail and a commitment to high safety standards.
  • Communication Skills: Effective communication and interpersonal skills to interact with clients.
  • Pressure Handling: Ability to stay composed and perform under pressure in a fast-paced environment.
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