2 734 Member Services jobs in the United Arab Emirates

Client Services

Dubai, Dubai Cognito Media

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Job Description

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

Client Services Responsibilities:

  1. Ensuring a positive and professional client service experience.
  2. Managing client inquiries via phone, email, online, or in person.
  3. Directing client complaints or complex queries to relevant departments in a timely manner.
  4. Providing clients with technical assistance and services.
  5. Expediting serious issues to management toward prompt resolution.
  6. Building positive client relations by checking in regularly and following up on active processes.
  7. Maintaining client records and documenting processes.
  8. Identifying potential client services concerns and facilitating proactive intervention steps.

Client Services Requirements:

  1. High school diploma or GED.
  2. Certification in customer relations, customer services, or similar would be advantageous.
  3. 2-3 years of experience in client services, sales, or a similar role.
  4. Proficiency in CRM software, such as ZOHO and HubSpot.
  5. Exceptional ability in providing professional, efficient, and friendly client services.
  6. Ability to coordinate with other departments on client-related matters.
  7. Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  8. Willingness and the ability to travel to client locations, when required.
  9. Ability to keep updated on new developments in the field of client services.
  10. Excellent interpersonal and recordkeeping skills.
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Client Services Executive

Dubai, Dubai Vista Global

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Job Description

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

  • Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
  • Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
  • Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
  • Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
  • Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
Required Skills, Qualifications, and Experience
  • You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
  • Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
  • You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
  • You have ability to multi-task in a high-pressure environment.
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
  • You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
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Client Services Executive

Dubai, Dubai XO

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Job Description

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Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world's premier aviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

  • Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
  • Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
  • Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
  • Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
  • Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

Required Skills, Qualifications, And Experience
  • You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
  • Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
  • You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
  • You have ability to multi-task in a high-pressure environment.
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
  • You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Airlines and Aviation

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Client Services Executive

Dubai, Dubai Vista Global

Posted today

Job Viewed

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Job Description

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world's premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients' needs, your responsibilities will include:

  • Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
  • Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
  • Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
  • Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
    • Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
    Required Skills, Qualifications, and Experience
    • You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
    • Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers' experience is seamless.
    • You're proactive, service-driven, a keen team player and possess excellent interpersonal skills.
    • You have ability to multi-task in a high-pressure environment.
    • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
    • You're able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
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Client Services Professional

Abu Dhabi, Abu Dhabi beBeeCustomerService

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Job Description

The Client Services Manager plays a key role in the banking business segment, responsible for delivering high-quality customer service to clients. The successful candidate will be embedded with the Sales Team but operate independently, reporting directly to the Head of Elite Client Support.

This is a fast-paced office-based working environment with high pressure to meet deadlines and handle multiple assignments simultaneously. The ideal candidate will be a highly motivated individual with excellent interpersonal and communication skills, able to work effectively in a team environment.

  • Providing high-quality service to all assigned clients
  • Acting as a point of contact in absence
  • Assisting Relationship Managers with account opening and closing, compliance, and KYC checks
  • Processing client transactions within agreed turnaround times
  • Liaising with internal stakeholders and external parties as required

Key responsibilities include:

Job Responsibilities
  • Customer Service: Provide high-quality, unbiased service to clients.
  • Contact Point: Act as a point of contact for Relationship Managers in their absence.
  • Account Management: Assist with account opening and closing, compliance, and KYC checks.
  • Transaction Processing: Process client transactions within agreed turnaround times.
  • Stakeholder Liaison: Liaise with internal stakeholders and external parties as required.
Required Skills and Qualifications
  • Bachelor's degree in business or related field.
  • Minimum 3 years' experience in a similar field, preferably in banking.
  • Excellent interpersonal and communication skills.
  • Good understanding of banking products and services.
Benefits

A competitive salary of AED 120,000 - AED 180,000 per annum, currency AED (United Arab Emirates Dirham)

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Manager- Client Services

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

Posted today

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Job Description

The Manager Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.

The Manager Client Services will be embedded with the Sales Team however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager Client Services. The role is also to convey to the Quality Assurance Team process gaps opportunities to reduce turnaround time to increase efficiency reduce errors and enhance controls.

This is a fast paced office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.

The Manager Client Services must :

  • Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
  • Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
  • Demonstrates a willingness for personal development through ongoing internal and external training programs
  • Adheres to the Banks timings and work structure
  • To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.

Generic and Job Specific Accountabilities:

  • Provide high quality & unbiased service to all clients assigned to the RM either by phone emails or in person in relation to any query or request they have.
  • Client point of contact in the absence of the RM.
  • Provide assistance to the RMs in opening and closing accounts. Performs necessary compliance and KYC checks etc. & ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts which has to be achieved within the required timeframe with the ability to escalate concerns errors in documentation to the functional manager.
  • Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
  • Coordinate with Investment desk TED AMO Custody Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
  • Perform signature verification checks and make call backs as per requirement (if permitted by TL)
  • Liaise with internal stakeholders for any follow-ups
  • Liaise with international branches as and when required (if applicable)
  • Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
  • Prompt follow-up and delivery of security items e.g. Debit/Credit cards cheque books returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
  • Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
  • Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
  • Attend internal/external training as required for business needs as well as personal development
  • Monitor and escalate the ICCS system for the relevant department as requested
  • Assist in mentoring and training other staff whenever possible
  • Provide cover during leave periods for colleagues
  • Strict adherence to Banks policies and procedures compliance and regulatory requirements
  • Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
  • Willing to move from segment to segment as per management request.
  • Any other additional tasks as assigned by management.

#LI-MM2

Qualifications :

Job knowledge Skills and Experience

  • Good understanding of banking products and services.
  • University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
  • Ability to work in a team and develop professional relationships over all levels.
  • Excellent interpersonal skills creative and a self-starter.
  • Good English language skills both written and spoken coupled with Arabic would be an advantage. Strong technology skills.

Remote Work :

No

Employment Type :

Full-time

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Manager- Client Services

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank (FAB)

Posted today

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Job Description

Join to apply for the Manager- Client Services role at First Abu Dhabi Bank (FAB)

Join to apply for the Manager- Client Services role at First Abu Dhabi Bank (FAB)

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.

The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.

This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.

The Manager, Client Services must :

  • Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
  • Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
  • Demonstrates a willingness for personal development through ongoing internal and external training programs
  • Adheres to the Banks timings and work structure
  • To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.

Generic and Job Specific Accountabilities:

  • Provide high quality & unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
  • Client point of contact in the absence of the RM.
  • Provide assistance to the RM's in opening and closing accounts. Performs necessary compliance and KYC checks etc. & ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
  • Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
  • Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
  • Perform signature verification checks and make call backs as per requirement (if permitted by TL)
  • Liaise with internal stakeholders for any follow-ups
  • Liaise with international branches as and when required (if applicable)
  • Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
  • Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
  • Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
  • Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
  • Attend internal/external training as required for business needs as well as personal development
  • Monitor and escalate the ICCS system for the relevant department as requested
  • Assist in mentoring and training other staff whenever possible
  • Provide cover during leave periods for colleagues
  • Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
  • Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
  • Willing to move from segment to segment as per management request.
  • Any other additional tasks as assigned by management.
Qualifications

Job knowledge, Skills and Experience

  • Good understanding of banking products and services.
  • University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
  • Ability to work in a team and develop professional relationships over all levels.
  • Excellent interpersonal skills, creative and a self-starter.
  • Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Finance
  • Industries Banking

Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x

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Client Services Manager

Abu Dhabi, Abu Dhabi First Abu Dhabi Bank

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Job Description

Job Title
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai
Job Description
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

Role Summary
Join First Abu Dhabi Bank (FAB), the UAE s largest and one of the world s most trusted financial institutions, as we expand our Corporate Banking team in Dubai. We are hiring a Client Services Manager to deliver seamless operational support to our Relationship Management teams and corporate clients. In this role, you will act as a liaison between internal departments and high-value clients, ensuring service excellence, regulatory compliance, and superior customer satisfaction in every interaction.

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Serve as a dedicated point of contact for clients, delivering timely resolution of service requests and operational queries
* Support Relationship Managers in handling documentation, account maintenance, and service coordination
* Educate clients on FAB s e-channel services, account features, compliance guidelines, and product usage
* Ensure smooth processing of client transactions, balance confirmations, cheque requests, credit card operations, and payment instructions
* Maintain accurate records of client communications, SLAs, and operational performance
* Identify and analyze recurring service issues and support root cause resolution with internal departments
* Manage the secure handling and delivery of banking instruments, including trade documents and cheque books
* Assist in resolving service-related complaints within SLA and contribute to improving client service delivery standards
* Collaborate with operations and back-office teams to handle exceptions, regulatory documentation, and service escalations

Ideal Profile

* Bachelor s degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience, ideally in operations or customer service
* Knowledge of core banking principles, internal workflows, and regulatory requirements
* Fluent in spoken and written English; Arabic proficiency is a plus
* Strong interpersonal skills with a client-first mindset and professional demeanor
* Self-motivated, detail-oriented, and able to multitask in a high-volume environment
* Proven ability to coordinate with internal stakeholders and manage cross-functional communication
* Familiarity with banking documentation, trade finance processes, and electronic channel troubleshooting

Why Join Us

* Be part of a dynamic team delivering essential services to high-value corporate clients
* Access continuous learning and leadership support as part of the UAE s top banking institution
* Grow your career within a trusted, forward-thinking organization focused on agility and excellence
* Make meaningful contributions to client satisfaction and operational efficiency in one of the region s most respected banks

About the Company
First Abu Dhabi Bank is the UAE s premier financial institution, recognized for its scale, stability, and forward-looking approach. We provide comprehensive financial solutions through a global network, with a strong emphasis on client service, innovation, and sustainable growth. FAB is committed to helping people and businesses prosper across the region and beyond.

Want to attract top-tier banking professionals? Post your job roles now using our GCC employer free job posting portal UAE job board free credits employers.
Post Details

Company Industry

  • Banking
  • Broking

Department / Functional Area

  • Business Development

Keywords

  • Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Client Services Director

Dubai, Dubai beBeeCustomerService

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Job Description

We are seeking a skilled professional to fill the role of Client Services Director , responsible for managing client relationships and driving business growth.

Key Responsibilities:
  1. Foster strong, trust-based relationships with clients to deliver exceptional customer service and drive loyalty.
  2. Develop and implement tailored solutions to meet clients' unique needs and objectives.
  3. Oversee client accounts, ensuring timely delivery of projects and services that meet or exceed expectations.
Requirements:
  1. Possess excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders.
  2. Demonstrate strong project management abilities, including budgeting, scheduling, and resource allocation.

This is an excellent opportunity for a motivated and results-driven professional to join our team and contribute to the success of our clients.

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Client Services Associate

Dubai, Dubai AES International

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Job Description

The Opportunity

Are you someone who has a passion for leveraging your unique strengths and specialist talent to solve problems and create strong, trusted, and lasting relationships with clients and colleagues?

AES is seeking a remarkable Client Services Associate for its Wealth Advice team in Dubai.

A career with AES represents a commitment to disrupt the status quo of traditional finance and insurance and create posi+ive change in the world.

AES Wealth pioneers the delivery of financial life management , systematic investment, and a unique human-centric model for serving globally minded, successful families. This means helping clients truly prosper and thrive in the different domains of life success.

Within the Middle East, AES Health also offers deep benefits consulting to businesses looking for more than just basic insurance brokerage services.

As the only certified fiduciaries in the AMEA region, clients turn to us for honest, impartial advice. We act as trusted guides – driven by purpose, not products – to achieve better results.

Position overview

In this role, you'll assist in the delivery of outstanding client-focused financial services. You'd be in a non-advisory role whereby you'll participate in the client journey whilst assisting and being mentored by a Senior Associate. This will provide you with a clear pathway for further development to learn the company's processes and methodology, and ensure posi+ive outcomes. You'll need a bias towards action, the ability to work in a rapidly growing and evolving environment and a posi+ive 'can-do' attitude.

To be successful you'll require a desire to work within a thriving team environment and be excited by the missionary vocation of introducing fiduciary standards into the Middle East.

We welcome misfits, round pegs in square holes, and those brave enough to embrace and evolve our highly differentiated approach.

In this role you'll

  • Play a significant part in delivering positive client outcomes alongside the Senior Associate.
  • Perform account opening and process business applications in an efficient manner to give the best possible client experience.
  • Carry out daily, weekly, and monthly processes, investigating any exceptions or errors, and complete relevant control checklists.
  • Correspond at a basic level (or under instruction for complex issues) with advisory teams to improve operating standards.
  • Implement process workflows to support business activities and continuously review and simplify to enhance the user experience.
  • Instruct and reconcile cash and asset transactions and address any issues.
  • Ensure all documentation is completed accurately and compliantly.
  • Accurately input data into CRM and trading systems.
  • Carry out double checking/proof reading duties for colleagues to provide spectacular support.
  • Locate basic issues and inform Line Manager with proposals for rectification where appropriate.
  • Ad-hoc tasks and project work where required.
  • Act on client/adviser instructions to assist with timely investment/transfer in line with client needs and expectations.
  • Proactively work to ensure all clients receive an exceptional client experience and take appropriate action to drive positive client outcomes.
  • Respond to client and/or adviser technical queries in a timely manner.
  • Follow best execution, compliance guidelines, and operational procedures.
  • Update internal system accurately and maintain any relevant financial data.
  • Validate and reconcile the taking of fees.
  • Check all client reporting documents that are issued to ensure clarity, compliance, and accuracy, including annual reports, contract notes, and ad hoc valuations.

What you'll bring

  • 1 - 3 years of experience in a similar role within a similarly-minded firm, demonstrating your deep understanding of the role and its demands.
  • Ideally, experience with Salesforce, coupled with an excellent working knowledge of Microsoft Office, enabling you to navigate essential tools efficiently.
  • Experience in formulating/improving business processes and procedures.
  • Strong organisational skills.
  • Excellent communicative (written and oral) and interpersonal skills (presentational; listening; diplomacy; influencing).
  • Proven record of delivering all work accurately, on time and to agreed standards
  • Commitment to always act in the client's best interests.
  • Growth mindset and posi+ive attitude.
  • Highly team-oriented work aptitude.
  • Self-motivated to complete responsibilities with limited supervision.
  • Minimum of a degree or equivalent qualification.
  • Ability to thrive within a posi+ive, candid, challenging and collaborative environment - encouraging others to develop ways to work with them with a 'How can WE' mindset, increasing efficiency and effectiveness to better benefit our clients.
  • Role model high standards and a drive for excellence.

What you'll get in return – culture and philosophy

Since 2004, AES has been putting clients at the heart of everything. But the secret to the success of any organisation is its people, and that's why you'll find AES to be a great place to work, driven by a passion for creating an exceptional work environment.

Our intention is to grow like other marketplace innovators and disruptors. This growth will give you accelerated personal and professional opportunity as well as a vocation.

This will be a long journey.

In the meantime, you'll find a culture where teams obsess about creating amazing results for our clients.

We work hard and together and are the market-leading professionals in our chosen specialisms. You'll find investment in both your personal and professional development is a top priority for us.

Here's what we do offer:

  • Higher purpose.
  • The opportunity to be of service to others.
  • A values-driven culture.
  • The opportunity to advance your craft, progress and develop yourself.
  • Stunning colleagues and a team-based approach.
  • Collaborate, innovate, excel, and do the right thing while providing world-class service to our clients.
  • Competitive salaries, comprehensive benefits, and opportunities for growth, while maintaining a posi+ive work-life balance.

You'll have the opportunity to learn from our team of experts, do impactful work, touch people's lives, and be a part of our unique culture. We take great care of the people who take care of our clients.

Why join AES?

AES is about creating Posi+ive Change. For you, for those you serve and for wider society. Our goal is to make a real difference in people's lives and our community. We're right for people who want a progressive, professional, highly challenging and rewarding long-term career – where you have the opportunity to control how far and fast you both grow and go.

The process

1) Submit your application.

2) You'll be invited for an initial 45-minute interview with our HR team.

3) Innermetrix and work-related assessments.

4) 1-2 hour interview with the team leader.

5) Final 30-minute culture fit interview with a senior leader.

To expedite your application, please feel free to send us a brief 1-2 minute video introducing yourself and explaining why you're interested in this role. Email it to with the subject line: "Your Name – Client Services Associate – Video Submission."

If you're interested in working with us and think you and AES would be a right fit, then please get in touch.

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