4 186 Member Support jobs in the United Arab Emirates

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities :

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting : Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration : Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance : Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training : Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management : Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation : Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support : Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration : Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

We're seeking a skilled and reliable technical support specialist to provide top-notch assistance to our clients and employees.

This role is responsible for troubleshooting and resolving technical issues in a timely and efficient manner, ensuring a seamless experience for all users.

• Troubleshoot hardware and software problems using your excellent analytical skills and ability to provide clear instructions.
• Respond to support requests via phone, email, and chat, delivering prompt and effective solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.

Required Skills and Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills , both verbal and written.

Benefits:

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Seniority level and Job Function:

Mid-Senior level with expertise in Information Technology industry.

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.

Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

We are seeking a results-driven IT Support Specialist to assist in managing our business support infrastructure and software.

The position will report directly to the Digital Transformation Manager/IT Head.

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all department working procedures and perform related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

To be successful in this role, you will need:

1. A Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc. is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, please revert back with your updated CV and expected salary and notice period.

We are seeking a highly organized and efficient Customer Service Operations Manager to oversee the day-to-day operations of our support department. As a Customer Service Operations Manager, you will be responsible for managing customer inquiries and concerns in a timely and satisfactory manner.

Key Responsibilities:

• Manage and coordinate the performance of the support team, providing guidance and support as needed
• Develop and implement processes to improve efficiency and customer satisfaction
• Monitor customer inquiries and ensure they are resolved within established timelines
• Act as a point of contact for escalated customer issues or complaints
• Train new team members on company policies and procedures
• Conduct regular performance evaluations for team members

Requirements:

• Bachelor's degree in Business Administration or related field
• Previous experience in a managerial role, preferably in a support or customer service environment
• Excellent communication skills in English, both written and verbal
• Strong leadership abilities with the ability to motivate and mentor team members
• Familiarity with biometric passport systems is an asset
• Fluency in Hindi or Malayalam preferred

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

A Career in Customer Support

As a customer support professional, you will play a vital role in ensuring the highest level of customer satisfaction. You will handle customer interactions professionally and efficiently, providing prompt responses to service, parts, and sales inquiries.

The ideal candidate will have a minimum of 2 years' experience in a call centre or customer service role, preferably in the automotive industry. Strong communication skills in English are required, with Arabic being a plus. Proficiency in CRM systems and MS Office applications is also essential.

1. Handle inbound and outbound calls related to service, parts, and sales
2. Log all customer interactions, service requests, and complaints in the CRM system
3. Coordinate with Service Advisors, Parts, and Sales departments to provide accurate updates
4. Conduct follow-up calls to confirm resolution and measure customer satisfaction
5. Promote company products and services to enhance revenue opportunities

1. Minimum 2 years' experience in a call centre or customer service role, preferably in the automotive industry
2. Strong communication skills in English (Arabic preferred)
3. Proficiency in CRM systems and MS Office applications
4. Ability to work under pressure and handle high call volumes
5. Strong coordination, organizational, and problem-solving skills

This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. If you are passionate about delivering exceptional customer experiences, this could be the perfect fit for you.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions
• Document all support interactions and resolutions in the ticketing system to maintain accurate records
• Assist in the setup and configuration of new workstations and peripheral devices
• Provide training and guidance to users on software applications and IT best practices
• Collaborate with other IT team members to resolve complex issues and improve overall service quality
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively
• Stay informed about new software updates and industry trends to enhance support capabilities
  
  

• Associate's degree in Computer Science, Information Technology, or a related field preferred
• 1-2 years of experience in a help desk or technical support role
• Strong knowledge of operating systems (Windows, macOS) and common software applications
• Excellent communication skills, both verbal and written
• Exceptional troubleshooting and problem-solving abilities
• Experience with ticketing systems and customer support software
• Detail-oriented with a strong commitment to customer service
• A positive attitude and ability to work in a fast-paced environment
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at BlackStone eIT by 2x

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.