321 Mobile Support jobs in the United Arab Emirates

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

We are seeking a results-driven IT Support Specialist to assist in managing our business support infrastructure and software.

The position will report directly to the Digital Transformation Manager/IT Head.

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all department working procedures and perform related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

To be successful in this role, you will need:

1. A Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc. is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, please revert back with your updated CV and expected salary and notice period.

We are seeking a highly organized and efficient Customer Service Operations Manager to oversee the day-to-day operations of our support department. As a Customer Service Operations Manager, you will be responsible for managing customer inquiries and concerns in a timely and satisfactory manner.

Key Responsibilities:

• Manage and coordinate the performance of the support team, providing guidance and support as needed
• Develop and implement processes to improve efficiency and customer satisfaction
• Monitor customer inquiries and ensure they are resolved within established timelines
• Act as a point of contact for escalated customer issues or complaints
• Train new team members on company policies and procedures
• Conduct regular performance evaluations for team members

Requirements:

• Bachelor's degree in Business Administration or related field
• Previous experience in a managerial role, preferably in a support or customer service environment
• Excellent communication skills in English, both written and verbal
• Strong leadership abilities with the ability to motivate and mentor team members
• Familiarity with biometric passport systems is an asset
• Fluency in Hindi or Malayalam preferred

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

A Career in Customer Support

As a customer support professional, you will play a vital role in ensuring the highest level of customer satisfaction. You will handle customer interactions professionally and efficiently, providing prompt responses to service, parts, and sales inquiries.

The ideal candidate will have a minimum of 2 years' experience in a call centre or customer service role, preferably in the automotive industry. Strong communication skills in English are required, with Arabic being a plus. Proficiency in CRM systems and MS Office applications is also essential.

1. Handle inbound and outbound calls related to service, parts, and sales
2. Log all customer interactions, service requests, and complaints in the CRM system
3. Coordinate with Service Advisors, Parts, and Sales departments to provide accurate updates
4. Conduct follow-up calls to confirm resolution and measure customer satisfaction
5. Promote company products and services to enhance revenue opportunities

1. Minimum 2 years' experience in a call centre or customer service role, preferably in the automotive industry
2. Strong communication skills in English (Arabic preferred)
3. Proficiency in CRM systems and MS Office applications
4. Ability to work under pressure and handle high call volumes
5. Strong coordination, organizational, and problem-solving skills

This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. If you are passionate about delivering exceptional customer experiences, this could be the perfect fit for you.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions
• Document all support interactions and resolutions in the ticketing system to maintain accurate records
• Assist in the setup and configuration of new workstations and peripheral devices
• Provide training and guidance to users on software applications and IT best practices
• Collaborate with other IT team members to resolve complex issues and improve overall service quality
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively
• Stay informed about new software updates and industry trends to enhance support capabilities
  
  

• Associate's degree in Computer Science, Information Technology, or a related field preferred
• 1-2 years of experience in a help desk or technical support role
• Strong knowledge of operating systems (Windows, macOS) and common software applications
• Excellent communication skills, both verbal and written
• Exceptional troubleshooting and problem-solving abilities
• Experience with ticketing systems and customer support software
• Detail-oriented with a strong commitment to customer service
• A positive attitude and ability to work in a fast-paced environment
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago

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We are seeking a Support Operations professional to join our team. This role is ideal for someone who enjoys communicating with clients, resolving issues and providing excellent customer support.

The successful candidate will have:

• a minimum of secondary education;
• a strong understanding of ticketing systems and customer support practices;
• excellent verbal and written communication skills;
• strong organization skills;
• problem-solving and multi-tasking skills;
• persistence; and
• flexibility.

In this role, you will be responsible for:

1. communicating with clients through various channels, providing product and service information, and resolving product and service problems;
2. resolving product or service problems by clarifying customer complaints, determining causes, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution;
3. processing contracts and legal documents;
4. keeping records of customer interactions, transactions, comments, and complaints;
5. ensuring customer satisfaction and providing professional customer support.

Working in this role offers many benefits, including:

• a competitive tax-free salary;
• comprehensive health insurance;
• an annual air ticket allowance;
• employee discounts at multiple vendors across the emirates;
• rewards & recognitions;
• learning & development opportunities.

We value diversity and inclusion, and welcome applications from all qualified candidates.

We are seeking a dedicated customer service representative to manage customer queries and complaints. This role requires you to be able to remain calm when customers are frustrated, have experience working with computers, and maintain a positive attitude at all times.

This is an excellent opportunity for individuals who enjoy interacting with people and resolving issues efficiently.

• Maintain a professional attitude towards customers
• Respond promptly to customer inquiries
• Communicate effectively through various channels
• Resolve customer complaints efficiently
• Stay knowledgeable about our products and services
• Process orders, forms, and applications accurately
• Keep records of customer interactions and transactions
• Collaborate with colleagues as necessary
• Provide feedback on the customer service process
• Manage a team of junior representatives (optional)

• High school diploma or equivalent
• Ability to remain calm under pressure
• Comfortable using computers
• Experience in customer support

As a key member of our front desk team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

• Respond to customer phone calls, emails, and walk-ins in a timely and professional manner.
• Register service complaints and assign jobs to technicians to ensure efficient resolution.
• Maintain a clean and organized reception area, ensuring a positive first impression for our clients.

To excel in this role, you will need:

• A minimum of 2-4 years of experience in a service center or customer-facing position.
• A Bachelor's Degree holder with a strong academic background.
• Excellent communication skills in English language, with the ability to communicate complex ideas simply and effectively.
• Proficiency in Arabic is an asset but not required.

At our organization, we value teamwork, adaptability, and a growth mindset. We offer opportunities for personal and professional growth in a dynamic and supportive environment.