27 Monitoring Performance Metrics jobs in Dubai

Job Purpose:

This role involves establishing, implementing, and auditing effective Performance Management Systems within the automotive sector. The Performance Management Specialist/Executive will develop clear performance metrics such as KPIs, OKRs, and CSFs, conduct regular performance reviews, and ensure systems are aligned with organizational goals and deployed efficiently using HRIS platforms.

Duties and Responsibilities of the position:

Performance Management System Development:

1. Develop and refine performance management systems aligned with organizational objectives.
2. Establish clear performance management policies and procedures.

Implementation and Deployment of Performance Management Systems:

1. Effectively implement and manage performance management tools within the organization.
2. Deploy and manage performance systems via HRIS platforms such as Keka HR and Resource INN.

Development and Monitoring of Metrics:

1. Develop and maintain Critical Success Factors (CSFs), Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs) specific to various teams and functions.
2. Regularly monitor performance metrics to ensure alignment with strategic business objectives.

Performance Review Administration:

1. Schedule and facilitate regular quarterly, semiannual, and annual performance review cycles.
2. Ensure fairness, transparency, and documentation accuracy in performance evaluations.

System Audit and Compliance:

1. Conduct audits to ensure compliance with established performance management practices.
2. Identify areas for improvement and recommend enhancements to performance management systems and procedures.

Training and Guidance:

1. Provide training to managers and employees on effective use of performance management tools and processes.
2. Advise departments on aligning performance metrics with business objectives.

Skills required to fulfill the position:

1. Proven 3-5 years of experience in developing, deploying, and managing performance management systems specifically in the automotive sector.
2. Expertise with performance management tools and HRIS platforms including Keka HR and Resource INN.
3. Strong analytical skills with the ability to develop clear and measurable performance metrics (CSFs, OKRs, KPIs).
4. Excellent communication, facilitation, and presentation skills.
5. Proficient in conducting detailed system audits and compliance checks.
6. Strong organizational and problem-solving abilities.

Position Qualifications (Academic & Professional):

1. Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related fields. Advanced degree or professional certifications preferred.
2. 3-5 years of proven experience specifically in Performance Management within the automotive sector.
3. Certifications in performance management (CPMP, COKRP, CHAMP, or HR practices) are advantageous.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

Well - established and highly successful organisation in Abu Dhabi, competing at an international scale.

• Lead the design, execution, and evaluation of balanced scorecards across N and N-1 business units.
• Develop and manage business performance review packs in collaboration with finance and strategy teams.
• Track, analyse, and report KPIs to provide actionable insights and drive continuous improvement.
• Benchmark internal performance against industry standards to identify gaps and opportunities.
• Prepare clear, impactful reports and dashboards for executive stakeholders.
• Support business planning, forecasting, and operational efficiency initiatives.
• Ensure compliance with governance frameworks related to performance tracking and reporting.

• Must have 6 - 8 years of experience in performance management, ideally in a consulting firm or internal strategy/performance team. Exposure to energy/utilities sectors is desirable.
• Proven expertise in scorecard development, KPI tracking, and business analytics.
• Strong proficiency in Excel, data presentation, and executive reporting.
• Ability to interpret complex data sets and provide clear strategic recommendations.
• Must have experience in the UAE.
• Excellent communication and stakeholder management skills.
• Strategic mindset with strong attention to detail and organisational alignment

Well established and highly successful organisation in Abu Dhabi, competing at an international scale.

• Leading the strategic planning process, facilitating strategic dialogues across business units and functions to align objectives and priorities with company vision

• Developing and maintaining a comprehensive strategic roadmap, identifying key growth opportunities and assessing potential risks and challenges

• Overseeing the development of robust business cases to support strategic investments and initiatives, ensuring thorough financial and operational analysis

• Establishing and driving a comprehensive performance management framework, including the definition of key performance indicators (KPIs), target setting and performance monitoring mechanisms

• Leading a team of professionals within the strategic planning and performance management function, fostering a high-performance culture and supporting their professional development

• Collaborating closely with finance, operations, and other key stakeholders to ensure alignment between strategic objectives and operational execution

• Presenting strategic plans and performance reports to the executive leadership team and the board of directors

• A strong academic background, ideally with a Master's degree in Business Administration, Finance, Economics, or a related field

• A proven track record of success working for an international consulting firm within the Middle East. The ideal candidate will have a blend of both consulting and in-house industry strategic planning experience

• Highly desirable sector experience within the utilities industry, demonstrating a strong understanding of the sector's dynamics and challenges

• Exceptional analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights

• A hands-on, proactive approach and a demonstrated ability to both develop strategy and drive implementation

• Strong leadership and team management skills, with experience in managing and developing a team

• Excellent communication, presentation and stakeholder management skills, with the ability to influence senior leadership through your story telling expertise

Well - established and highly successful organisation in Abu Dhabi, competing at an international scale.

• Lead the design, execution, and evaluation of balanced scorecards across N and N-1 business units.
• Develop and manage business performance review packs in collaboration with finance and strategy teams.
• Track, analyse, and report KPIs to provide actionable insights and drive continuous improvement.
• Benchmark internal performance against industry standards to identify gaps and opportunities.
• Prepare clear, impactful reports and dashboards for executive stakeholders.
• Support business planning, forecasting, and operational efficiency initiatives.
• Ensure compliance with governance frameworks related to performance tracking and reporting.

• Must have 6 - 8 years of experience in performance management, ideally in a consulting firm or internal strategy/performance team. Exposure to energy/utilities sectors is desirable.
• Proven expertise in scorecard development, KPI tracking, and business analytics.
• Strong proficiency in Excel, data presentation, and executive reporting.
• Ability to interpret complex data sets and provide clear strategic recommendations.
• Must have experience in the UAE.
• Excellent communication and stakeholder management skills.
• Strategic mindset with strong attention to detail and organisational alignment

Well established and highly successful organization in Abu Dhabi, competing on an international scale.

1. Lead the strategic planning process, facilitating dialogues across business units to align objectives with the company's vision.
2. Develop and maintain a comprehensive strategic roadmap, identifying growth opportunities and assessing risks.
3. Oversee the development of business cases supporting strategic investments, ensuring thorough financial and operational analysis.
4. Establish and drive a performance management framework, including KPIs, targets, and monitoring mechanisms.
5. Lead and mentor the strategic planning and performance management team, fostering a high-performance culture.
6. Collaborate with finance, operations, and other stakeholders to ensure strategic and operational alignment.
7. Present strategic plans and performance reports to executive leadership and the board.

• Master's degree in Business Administration, Finance, Economics, or related field.
• Proven success in an international consulting firm within the Middle East, with both consulting and in-house strategic planning experience.
• Sector experience in utilities, with a strong understanding of its dynamics.
• Exceptional analytical, problem-solving, and data interpretation skills.
• Proactive, hands-on approach with experience in strategy development and implementation.
• Strong leadership and team management capabilities.
• Excellent communication, presentation, and stakeholder management skills, with storytelling expertise for influencing senior leadership.

Well established and highly successful organisation in Abu Dhabi, competing at an international scale.

• Leading the strategic planning process, facilitating strategic dialogues across business units and functions to align objectives and priorities with company vision

• Developing and maintaining a comprehensive strategic roadmap, identifying key growth opportunities and assessing potential risks and challenges

• Overseeing the development of robust business cases to support strategic investments and initiatives, ensuring thorough financial and operational analysis

• Establishing and driving a comprehensive performance management framework, including the definition of key performance indicators (KPIs), target setting and performance monitoring mechanisms

• Leading a team of professionals within the strategic planning and performance management function, fostering a high-performance culture and supporting their professional development

• Collaborating closely with finance, operations, and other key stakeholders to ensure alignment between strategic objectives and operational execution

• Presenting strategic plans and performance reports to the executive leadership team and the board of directors

• A strong academic background, ideally with a Master's degree in Business Administration, Finance, Economics, or a related field

• A proven track record of success working for an international consulting firm within the Middle East. The ideal candidate will have a blend of both consulting and in-house industry strategic planning experience

• Highly desirable sector experience within the utilities industry, demonstrating a strong understanding of the sector's dynamics and challenges

• Exceptional analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights

• A hands-on, proactive approach and a demonstrated ability to both develop strategy and drive implementation

• Strong leadership and team management skills, with experience in managing and developing a team

• Excellent communication, presentation and stakeholder management skills, with the ability to influence senior leadership through your story telling expertise

We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you!
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.