46 Monitoring Performance Metrics jobs in Dubai

About the Role

We are seeking a highly skilled and strategic CX Performance Management professional to drive performance excellence through data-driven insights and continuous improvement initiatives.

This role is ideal for candidates passionate about improving customer experience and driving business results.

Key Responsibilities

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• Develop and implement data-driven strategies to enhance customer experience and drive business growth.
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• Analyze complex data sets to identify trends and areas for improvement.
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• Collaborate with cross-functional teams to develop and execute business plans.
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• Monitor and report on key performance indicators (KPIs) to measure success.
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Required Skills and Qualifications

Candidates should have a strong background in CX management, including experience with data analysis, business strategy development, and team leadership.

A Bachelor's degree in Business Administration or a related field is required.

Prior experience in a similar role is preferred.

Benefits

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

Others

We are an equal opportunity employer and welcome applications from diverse candidates.

Transform Your Career with a Role that Drives Performance and Excellence.

As a key member of our team, you will be responsible for designing and implementing a comprehensive performance management system that aligns day-to-day efforts with our organization's broader mission.

Key Responsibilities:

• Develop and implement a company-wide performance management system, leveraging OKRs, KPIs, scorecards, or other appropriate methodologies to drive continuous improvement and optimization.
• Collaborate with department heads to analyze functional performance and adapt metrics to align with departmental objectives, ensuring seamless integration across teams.
• Identify inefficiencies within the organizational structure, roles, and processes, and escalate these findings to functional leaders for informed decision-making.
• Design and create reports and dashboards to support data-driven decision-making, providing actionable insights that inform strategic initiatives.
• Establish a transparent and easily understood system for providing feedback related to performance evaluations, fostering an environment of open communication and growth.

Requirements:

• Proven experience in consulting, auditing, strategy, or HR with a strong focus on employee performance management and effectiveness evaluation.
• Excellent data skills: ability to collect, clean, visualize, and interpret data to inform strategic decisions.
• Strong communication and interpersonal skills, with the ability to engage in clear and data-driven dialogues with senior leadership.
• Prior experience with OKRs, KPIs, performance scorecards, or similar systems within organizations of 100 to 500 employees is highly desirable.

Benefits:

• A dynamic work environment that fosters collaboration and innovation.
• Opportunities for professional growth and self-realization through challenging projects and mentorship.
• A flexible work schedule that supports work-life balance.
• Comprehensive compensation package, including health insurance, sports activities, and non-professional training opportunities.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

Job Purpose

Manage the development, implementation, and continuous improvement of Nawah, as well as ENEC and BOC’s Performance Management Framework (excluding C Level), focusing on the Corporate Performance and Station 1 & 2 Performance. Manage all Nawah corporate performance activities and instill a Performance Management culture across Nawah.

Key Activities, Responsibilities & Accountability

Performance Management Framework

Responsibilities and Accountabilities:

• Review the performance of the Performance Management framework (efficiency and effectiveness of the framework) and support in developing recommendations/proposals for short, medium, and long-term improvement priorities and plans.
• Lead and work with staff to ensure consistency and accuracy of performance measurement.
• Create and maintain the governance of the performance management within ENEC, Nawah, and BOC (excluding C Level):
• Create the required process and procedure that govern the creation, modification, and elimination of KPIs.
• Create and maintain KPI profile sheets for operational and corporate KPIs for ENEC, Nawah, and BOC.
• Collaborate with NPI on maintaining the operational KPIs up to date and following the right procedures and templates.
• Share the information of performance-related results flowing from Nawah to other parties including but not limited to SPME, ADQ, BoD.
• Update Nawah Objectives KPIs and targets on an annual basis in coordination with Objective Owners/Sponsors Nawah Executive Team.
• Monitor the progress of Nawah Objectives KPIs and report to Nawah Executive Team (NET) on a quarterly basis during NET Performance Review meetings.
• Monitor, measure the progress, and report on Nawah Objectives KPIs, Nawah Initiatives, and annual priorities. Detail Nawah initiatives to measurable milestones and maintain clear records of the agreed milestones and monitoring mechanisms.
• Implement performance monitoring, reporting, and analysis frameworks, processes, mechanisms, and tools to ensure ENEC, Nawah, and BOC (excluding C Level) accurately, efficiently, and effectively monitor, measure, report, and control their progress toward business objectives.
• Implement change controls and change management processes, mechanisms, and/or tools to ensure the ENEC, Nawah’s, and BOC Dashboard and all Scorecards, and KPIs remain current and are governed appropriately.
• Periodic revision of ENEC, Nawah, and BOC Performance Management procedures (excluding C Level), and related procedures.

Reporting Performance

Responsibilities and Accountabilities:

• Consolidate Nawah Board of Directors material on a quarterly basis, and provide necessary information for Nuclear Plant Performance Meetings.
• Consolidate Nawah CEO Dashboard, and provide periodic review on Nawah yearly priorities, Nawah Objectives KPIs, and WANO KPIs.
• Consolidate, align, monitor, and report the performance scorecards within Nawah Executive Team.
• Facilitate and conduct the quarterly NET Performance Review meetings.
• Monitor, follow up, and report on corrective actions for underperforming KPIs.
• Conduct required Pre-Job Briefs, communications, and presentations with C-Level across Nawah.
• Report Strategic KPIs to ENEC SPME / ADQ monthly, and handle ad-hoc requests.
• Manage and monitor Nawah Monthly Report, ensuring accuracy and consistency.
• Ensure reporting systems are developed and maintained to keep pace with organizational changes.

Plant Performance Review

Responsibilities and Accountabilities:

• Develop, align, monitor, and report VP- and Director-Level Performance Scorecards at Station 1 & 2.
• Review the performance of Station 1 & 2 monthly, and report during quarterly Business Review meetings.
• Develop KPI Profile Sheets for all Operational KPIs.

People Management

Responsibilities and Accountabilities:

• Contribute to the development of UAE National employees supporting the corporation’s objectives and Emiratization strategy.
• Contribute to knowledge dissemination to build internal capabilities of UAE Nationals and maximize their effective performance.

Excellence and Quality Management

Responsibilities and Accountabilities:

• Ensure a culture of continuous improvement by eliminating waste, following procedures, practicing innovation, problem-solving, and teamwork; complying with Quality Management System policies and procedures; providing and receiving constructive feedback; and meeting quality standards and stakeholder expectations.
• Ensure commitment to the Nawah Fundamentals.

Professional Certifications & Qualifications

Bachelor’s degree in Business Administration, Engineering, Engineering Management, Operations Management, or similar.

Experience

6 to 7 years of relevant experience.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.

• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors.

• Develop and implement a performance management framework, incorporating best practices, methodologies, and tools.
• Coordinate with department heads to align KPIs with organisational objectives and ensure they are SMART (specific, measurable, achievable, relevant, time-bound).
• Monitor and track performance against KPIs, providing reports to executive management and recommending corrective actions when necessary.
• Communicate and ensure effective transfer of knowledge on performance goals and KPIs across departments.
• Use data analytics to assess the impact of performance management strategies and propose continuous improvements based on feedback and analysis.
• Bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related field. Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar)
• A strategic thinker with proven experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental and individual levels.
• Strong knowledge of performance management methodologies, tools and best practices.
• Proficiency in data analytics and utilising performance data to track progress, assess effectiveness and recommend corrective actions.
• Excellent analytical, communication, and interpersonal skills, with a track record of engaging effectively with senior stakeholders and executives at all levels.
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A leading public sector organization seeks a talented expert to drive performance management initiatives. The ideal candidate will design and implement cutting-edge frameworks, leveraging best practices and data analytics.

• Develop and deploy a performance management framework that aligns with organizational objectives and empowers departments to excel.
• Work closely with department heads to set SMART goals and track progress against key performance indicators (KPIs).
• Analyze performance data to identify areas for improvement and provide actionable insights to executive management.
• Foster collaboration and knowledge sharing across departments, ensuring seamless communication and effective transfer of performance goals.

To succeed in this role, you will need:

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree is highly preferred.
• Professional certifications in Performance Management, HR, or related areas (such as CIPD, SHRM, or similar).
• Demonstrated experience in designing and implementing performance management frameworks, including KPIs at corporate, departmental, and individual levels.
• Strong analytical and problem-solving skills, with proficiency in data analysis and performance metrics.
• Excellent communication and interpersonal skills, with a proven ability to engage senior stakeholders and executives.

This is an exciting opportunity to join a prestigious public sector entity and contribute to its mission of delivering innovative solutions. If you are a strategic thinker with a passion for performance management, we encourage you to apply.

We are currently seeking a highly skilled and strategic Manager CX Performance Management to join one of our esteemed clients in the government sector. This role is ideal for candidates passionate about improving customer experience and driving performance excellence through data-driven insights and continuous improvement initiatives.
Job Purpose
The selected candidate will own the measurement analysis and performance management of customer experience (CX). This includes translating customer feedback and operational data into actionable insights identifying opportunities to improve service delivery and partnering with cross-functional teams to close performance gaps.
Key Responsibilities
Develop track and report on CX KPIs and service-level metrics across all channels.
Manage a team of CX Performance Experts ensuring timely monitoring of results and initiatives.
Align CX metrics with operational KPIs to create a shared view of customer impact across the organization.
Identify CX hotspots using data analytics Voice of Customer (VoC) insights and operational performance metrics.
Lead process optimization workshops to eliminate inefficiencies and enhance service quality.
Oversee project governance reporting and tracking of transformation initiatives.
Drive adoption of continuous improvement methodologies such as Lean and Agile across the organization.
RequirementsTo be considered for this role you need to meet the following criteria:
Bachelor s degree in Business Economics Industrial Engineering or related field.
Certifications in performance management data analytics or CX are an advantage.
Intermediate proficiency in English and Arabic is required.
Experience
7 10 years of experience in performance management CX analytics or operational excellence.
Proven experience in managing CX metrics and implementing performance improvement initiatives.
Exposure to energy / power / infrastructure / government or customer-facing organizations; experience with government performance programs like Zero Bureaucracy is a plus.
Strong knowledge of data visualization and reporting tools (Power BI Tableau Excel).
Familiarity with VoC platforms (e.g. Medallia Qualtrics).
Skills & Competencies
Excellent analytical and problem-solving skills.
Strong stakeholder management and ability to influence without direct authority.
Results-oriented mindset with a passion for driving measurable impact.
If you are passionate about delivering exceptional customer experiences and leading performance improvement initiatives we would love to hear from you
To apply and explore other exciting opportunities please visit our website: .
Black Pearl does not charge candidates any fees for its recruitment services.

As the Global Performance Management Lead at Hitachi Energy, you will support the successful implementation of the corporate Performance Management Strategy across all regions and business units. You will own and continuously improve the performance management cycle, from goal setting to reviews and feedback, ensuring alignment with corporate expectations. In partnership with Hitachi Corporate, you will also contribute to broader talent initiatives such as the HE Talent Review. This role is critical to embedding a culture of high performance and growth across the organization.

How you will make an impact

Support the rollout and alignment of the Hitachi Corporate Performance Management Process across all business units and regions.

Oversee the full performance management cycle , including objective setting, performance reviews, feedback, and calibration.

Lead the annual performance management process , ensuring clear communication, stakeholder engagement, and seamless execution across all phases.

Develop and manage an engagement and communication plan to drive adoption and effectiveness of the process.

Regularly review the effectiveness of current tools and processes , identifying improvement opportunities and providing recommendations to Hitachi Corporate.

Collaborate with global and regional HR teams to capture user feedback and propose enhancements for future cycles.

Create periodic performance management reports and dashboards , providing insights into employee performance trends, goal completion, and manager participation.

Leverage performance data to support broader talent planning, including succession and development efforts.

Partner with Hitachi Corporate HR to align on expectations, tools, and process enhancements and contribute to the HE Talent Review process and related initiatives, ensuring performance data informs strategic talent discussions.

Your background

Bachelor's or Master's degree in Human Resources, Business Administration, Organizational Development, or related field.

7–10 years of experience in HR, with a strong focus on performance management and talent processes in a global organization.

Experience managing performance processes and systems across multiple geographies.

Strong analytical skills and experience creating reports using HRIS platforms (e.g., SuccessFactors, Workday).

Proven ability to collaborate with corporate functions and influence across a matrixed organization.

Excellent communication, project management, and change enablement capabilities.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

Our employee benefit programs are tailored to each country, depending on location of employment and job grade. More specific information on the employee benefit program offering in your intended country of employment / more information will be available during the recruitment process

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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