404 Network Support jobs in the United Arab Emirates

The Senior Field Engineer works within the field engineering team and is responsible for providing technical support to our customers both onsite and remotely. Daily tasks include troubleshooting, implementing changes, and supporting solutions for our clients.

The Network Support Specialist is responsible for resolving customer-reported issues via remote access, including:

• Coordinating hardware replacements.
• Implementing changes on customer networks.
• Opening and collaborating with manufacturer TAC.
• Updating the Ticketing System with case history.
• Ensuring SLA targets are met.
• Maintaining a positive attitude and flexibility to travel.
• Operating autonomously with motivation.
• Having good interpersonal skills.

Language requirements: Fluent/Excellent in English and Arabic.

Own a car and have a valid driving license.

Languages: English; verbal Arabic is an advantage.

Experience:

• At least five years of experience with Cisco (Routing & Switching).
• At least three years of hands-on experience with Bluecoat and Juniper.

Advantages include experience with Load Balancers (F5/ACE), Ciscoworks LMS, Iron Port, Fortigate, Check Point.

Qualifications:

• Cisco CCIE, CCNP.
• Bluecoat Professional qualification in Proxy.
• Juniper Firewall Professional qualification.
• University Degree in computing or telecommunications.
• Additional qualifications in Fortigate, Check Point, Iron Port are a plus.

About The Company

New Sourcing International (NSI) is a leading international talent acquisition group established in 1999, operating globally with offices in various countries. We specialize in niche recruitment solutions tailored to specific markets, regions, and industries. Managed by industry professionals, we utilize extensive databases and tools to access passive and active candidates. Our services include recruitment, executive search, outsourcing, contract staffing, and project recruitment, serving a diverse client base worldwide.

Job Purpose
Maintain and administer highly available and secured data and voice networks and related computing environments. Ensure the availability, uptime, performance, and quality of the Network Systems and services. Provide enterprise-wide support for complex network systems and interconnected technologies that require day-to-day support to maintain optimum performance and utilization of network devices and services. Involve in troubleshooting (incident diagnosis and analysis) to identify and resolve network issues quickly and accurately. Ensure network devices are scheduled for backups.

Qualifications

• Bachelor’s degree in IT, B. Tech, BE, MCA, BSc, or related Information System is mandatory.
• IT Certifications CCNA and CCNP are mandatory.
• Preferred Certifications in Cisco and Dell SDN Technologies.
• Preferred Certifications in Network Automation technologies (Jenkins, Ansible, GitHub).
• Preferred Certifications in Cloud Networking Technologies (Azure and OCI).
• Preferred Certifications in Aruba Network Technologies (NAC, Wireless, and SDWAN).

Experience/Knowledge (Essential)

• Minimum 5 years of relevant experience in handling/troubleshooting Network infrastructure, Services, and network projects. Good knowledge of Cisco switches and routers, Nexus switches, Cisco ACI, Cisco ISE, Wan optimizers. Good knowledge and experience with SDN technology.
• Experience in troubleshooting, resolving, and working on RCAs for critical issues. Strong knowledge of networking principles and protocols.
• Expert-level knowledge in Static and Dynamic routing protocols, NAT, DMVPN, Multicast, QOS concepts.
• Experience managing datacenter and branch networks.
• Experience with Aruba wireless and CPPM management.

Skills, Knowledge & Experience

• Experience managing WAN optimizer (Preference Silverpeak).
• Experience working with NMS tools e.g., SolarWinds.
• Willing to work in 24/7 operational support roles and extend support during crises. Analytical mindset and good problem-solving skills.
• Experience with troubleshooting tools such as Wireshark, DNS troubleshooting tools, etc.
• Ability to learn and implement new technologies.
• Strategic thinking with a continuous improvement mindset.
• Excellent communication skills (verbal, written, presentation).
• Strong problem-solving and coordination skills.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

This job is active and accepting applications.

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

• Provide technical support for IT-related hardware, including troubleshooting and maintenance.
• Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
• Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.

• A valid driving license is a must.
• Passionate, committed, and confident individual.
• Currently available inQatar
• Ability to work independently and as part of a team.
  

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Strong understanding of IT hardware, software, and networking principles.
• Excellent communication and interpersonal skills.

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.

· Develop standard tools and procedures leveraging expertise.

· Assist the NCS sales group with technical and commercial bids as needed

· Review workshop teardown reports and assist in failure determination.

· Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.

· Provide oversight on Field Service/Field Trouble reports after providing site services.

· Analyze failures and prepare long-term corrections to CARs.

· Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.

· Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.

· Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.

· Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.

· Collaborate cross functionally and with other units to ensure and enhance transparency.

· Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.

· Remain current with new Product Company designs.

· Other duties as assigned.

· Bachelor’s Degree in Mechanical Engineering or equivalent experience

· 7+ Years minimum related experience.

· Experience in practical application of engineering science and technology as it applies to pumping systems or related products.

· Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.

· Specific experience with cryogenic equipment and aftermarket services highly preferred.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands.

· Stand, walk, sit, talk, hear, type, and write.

· Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.

· Use standard office equipment such as computers, telephones, printers, copiers, etc.

· Lift files and open desk drawers and filing cabinets.

· Lift 50-100 pounds.

· Work in both office and shop environments at customer and company sites.

· Conditions may vary at each location yet are essentially the same as listed.

· Off hour/day availability.

· Travel and stays at customer work and company sites.

Safety Complete safety training requirements.

· Participate in other training as directed by the Company or manager.

· Wear Nikkiso approved PPE as needed.

· Ensure all safety requirements and PPE requirements are enforced as appropriate.

· Address or report safety-related issues and incidents promptly.

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

• Provide technical support for IT-related hardware, including troubleshooting and maintenance.
• Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
• Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.

• A valid driving license is a must.
• Passionate, committed, and confident individual.
• Currently available inQatar
• Ability to work independently and as part of a team.
  

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Strong understanding of IT hardware, software, and networking principles.
• Excellent communication and interpersonal skills.