238 Network Support jobs in the United Arab Emirates

The ideal candidate will have experience in managing complex IT systems and networks, ensuring high availability and reliability.

• Staff Scheduling: Coordinate staff schedules to ensure optimal resource utilization , including work assignments, training, vacations, breaks, and shift rotations.
• Operational Problem Resolution: Support staff in resolving complex operational problems, promoting department productivity and quality goals.
• Communication and Collaboration: Regularly communicate with other IT units regarding current issues and provide support in their resolution.
• Network Provisions: Ensure adequate network provisions meet current and future requests, confirming the latest system backups are available.
• AMS Request Management: Manage AMS requests and align resources accordingly.
• Vendor Coordination: Coordinate with vendors for line/PRI migrations and troubleshoot telecom application issues.
• Team Leadership: Lead the team to ensure high standards of service and support to branches and back offices.
• Emergency Response: Respond to emergency situations during or after working hours to resolve immediate telephony system concerns.
• Documentation: Prepare documentation in various formats to provide support and convey information, ensuring compliance with regulations.
• BAU Activities: Supervise and manage day-to-day configurations (L1 & L2), including providing extensions/phones, handling staff resignations/terminations/suspensions, and supporting configurations.

The SD-WAN Network Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance. You will work closely with customers, network administrators, network designers, IT teams, and vendors to resolve issues, ensure smooth operation and optimal performance, security, and reliability of SD-WAN deployments. Build and maintain a relationship with the customer and use expert knowledge of the solution to recommended enhancements and upgrades required.

Responsibilities :

Customer Support:

· Respond to customer inquiries, incidents, and service requests related to SD-WAN.

· Troubleshoot connectivity issues, performance problems, and configuration errors.

· Provide timely and effective solutions to minimize downtime.

· Generate performance reports and provide insights to inform the customer of potential improvements

Monitoring and Maintenance:

· Monitor SD-WAN network performance, analyze traffic patterns, and optimize SD-WAN policies.

· Proactively identify performance bottlenecks, security vulnerabilities, and capacity issues.

· Perform routine maintenance tasks (software updates, patches).

Incident Management:

· Respond to incidents and service requests promptly.

· Troubleshoot connectivity issues, configuration errors, and performance problems

· Escalate unresolved or complex issues to Tier 2 Engineers.

Change Management:

· Implement changes to SD-WAN configurations (e.g., adding new sites, modifying policies).

· Coordinate change requests with clients and internal teams.

· Ensure minimal disruption during change implementation.

Configuration and Troubleshooting:

· Assist with SD-WAN appliance configurations (routing, policies, security).

· Analyze logs, packet captures, and performance metrics.

· Debug and diagnose network problems.

Documentation and Knowledge Sharing:

· Maintain accurate records of support activities.

· Create knowledge base articles and FAQs for common issues.

· Train end-users on SD-WAN best practices.

Experience and soft skills:

• Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware Velocloud, Fortinet) and Zscaler

• Network Fundamentals TCP/IP, Switching, DNS, Routing protocols, Internet, MPLS, 4G/5G

• Experience working with ticketing and case management systems.
Soft Skills:

· Customer mindset and strong sense of ownership.

· Excellent communication and collaboration skills

· Problem-solving mindset

· Ability to manage multiple clients and prioritize tasks effectively

· Adaptability to changing network requirements

Technical skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Relevant certifications (e.g. Cato CCA. Cisco CCNA,ECMS, SDWFND, ENSDWI. VMware 5V0. Fortinet NSE).

The L2 Engineer – Cisco Meraki is responsible for providing advanced technical support, troubleshooting, and management of Cisco Meraki network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Meraki wireless, switching, and security infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Meraki deployments.

• Key Responsibilities
• Provide Level 2 (L2) support for Cisco Meraki solutions, including wireless access points, switches, and security appliances.
• Troubleshoot escalated issues related to connectivity, performance, and configuration.
• Perform root cause analysis (RCA) for recurring issues and document solutions.
• Resolve complex network issues involving VLANs, routing, and security policies.

Network Configuration and Management

• Configure and manage Meraki wireless networks, switches, and security appliances using the Meraki Dashboard.
• Implement and optimize network policies, including VLANs, QoS, and security settings.
• Monitor network performance using Meraki Dashboard analytics and tools.
• Maintain firmware updates and patches for Meraki devices.

Incident and Problem Management

• Respond to and resolve incidents within defined SLAs.
• Escalate unresolved issues to Level 3 (L3) support or Cisco Meraki vendor teams when necessary.
• Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

• Use Meraki Dashboard to monitor network health and performance metrics.
• Generate regular reports on network utilization, uptime, and issue trends.
• Provide recommendations for network optimization based on analytics.

Collaboration and Communication

• Work closely with L1 support teams to ensure smooth escalation processes.
• Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
• Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

Compliance and Security

• Ensure network configurations adhere to organizational security policies and industry standards.
• Implement and maintain Meraki security features, such as firewalls, intrusion prevention systems (IPS), and VPNs.
• Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Cisco certifications (e.g., Meraki Solutions Specialist, CCNA, CCNP) are highly preferred.

Experience:

• 5+ years of experience in network wireless solutions.
• Hands-on experience with Cisco Meraki solutions, including wireless, switching, and security appliances.
• Proven expertise in troubleshooting and resolving network-related issues.

Technical Skills:

• Strong knowledge of Cisco Meraki solutions, including Meraki Dashboard management.
• Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with QoS, traffic shaping, and security policies.
• Familiarity with Meraki monitoring tools and analytics.
• Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to issue resolution.

Join to apply for the Network Infrastructure Support Specialist (Ariba) role at Dicetek LLC

The following qualifications apply:

• Certification and work experience in Cisco and Dell SDN Technologies and Datacenter Switching environment.
• Certification and work experience in Aruba Network Technologies (Aruba Network Access Control, Wireless and SDWAN).

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

Job Purpose
Maintain and administer highly available and secured data and voice networks and related computing environments. Ensure the availability, uptime, performance, and quality of the Network Systems and services. Provide enterprise-wide support for complex network systems and interconnected technologies that require day-to-day support to maintain optimum performance and utilization of network devices and services. Involve in troubleshooting (incident diagnosis and analysis) to identify and resolve network issues quickly and accurately. Ensure network devices are scheduled for backups.

Qualifications

• Bachelor's degree in IT, B. Tech, BE, MCA, BSc, or related Information System is mandatory.
• IT Certifications CCNA and CCNP are mandatory.
• Preferred Certifications in Cisco and Dell SDN Technologies.
• Preferred Certifications in Network Automation technologies (Jenkins, Ansible, GitHub).
• Preferred Certifications in Cloud Networking Technologies (Azure and OCI).
• Preferred Certifications in Aruba Network Technologies (NAC, Wireless, and SDWAN).

Experience/Knowledge (Essential)

• Minimum 5 years of relevant experience in handling/troubleshooting Network infrastructure, Services, and network projects. Good knowledge of Cisco switches and routers, Nexus switches, Cisco ACI, Cisco ISE, Wan optimizers. Good knowledge and experience with SDN technology.
• Experience in troubleshooting, resolving, and working on RCAs for critical issues. Strong knowledge of networking principles and protocols.
• Expert-level knowledge in Static and Dynamic routing protocols, NAT, DMVPN, Multicast, QOS concepts.
• Experience managing datacenter and branch networks.
• Experience with Aruba wireless and CPPM management.

Skills, Knowledge & Experience

• Experience managing WAN optimizer (Preference Silverpeak).
• Experience working with NMS tools e.g., SolarWinds.
• Willing to work in 24/7 operational support roles and extend support during crises. Analytical mindset and good problem-solving skills.
• Experience with troubleshooting tools such as Wireshark, DNS troubleshooting tools, etc.
• Ability to learn and implement new technologies.
• Strategic thinking with a continuous improvement mindset.
• Excellent communication skills (verbal, written, presentation).
• Strong problem-solving and coordination skills.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

This job is active and accepting applications.

Network Infrastructure Support Specialist (Cloud) — Dicetek LLC

• Provide network infrastructure support focusing on Cisco, Dell SDN technologies and datacenter switching, with cloud networking solutions.

• Certification and work experience in Cisco and Dell SDN Technologies and Datacenter Switching environment.
• Certification and work experience with Cloud Networking solutions in Microsoft Azure and Oracle Cloud Infrastructure.
• Work experience in scripting knowledge in Python and Network Automation tools (Ansible, GitHub, Jenkins).

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

The Network Administrator will own the design, implementation and ongoing management of the organization's wired and wireless networks across on‑premises and cloud environments. The role blends traditional networking (LAN/WAN, cabling, routers and switches) with cloud‑based security and mobility. You will ensure seamless connectivity and high availability, manage network security, and support future growth and cloud integration.

• Network design & deployment: Fully support, configure, maintain and upgrade enterprise LAN/WAN environments and in‑house servers. Plan and install hardware rollouts (switches, routers, wireless access points) and structured cabling for new sites and users.
• Cisco switching & Meraki wireless: Configure, manage and monitor Cisco switches and Cisco Meraki security appliances and cloud management portals. Implement VLANs, SD‑WAN, QoS and wireless policies to ensure reliable connectivity and performance.
• Firewall & security management: Design, configure and manage advanced firewall solutions from Palo Alto, Fortinet and Cisco Firepower. Administer Azure Firewall, Virtual WAN and VPN Gateway, enforce rule sets and respond to security alerts.
• Cloud networking: Administer and support enterprise cloud networking (Azure) including virtual networks, VPNs and hybrid connections. Maintain log analytics, monitor performance and remediate issues to optimize throughput and reduce latency.
• Monitoring & troubleshooting: Monitor network performance (availability, utilization, latency etc.) and test for weaknesses. Proactively identify and resolve network and user‑reported issues, ensuring disaster recovery plans are maintained.
• Access management & documentation: Set up user accounts, permissions and passwords. Define network policies and procedures, document topologies and maintain accurate runbooks.
• Compliance & security posture: Assess threats and embed security standards, designing robust backup and disaster‑recovery plans. Conduct firewall audits and configuration reviews, ensuring adherence to regulatory and compliance requirements.
• Collaboration: Work closely with cross‑functional teams, vendors and service providers to address network needs and integrate new technologies.

• Experience: 8+ years of hands‑on experience in network routing, switching and administration across multi‑site environments. At least 1 year administering Azure networking (Firewall, VPN, Virtual WAN).
• Equipment & technologies: Proficiency with Cisco switches, Cisco Meraki security appliances and cloud dashboards. Strong experience managing firewall configurations (Palo Alto, Fortinet, Cisco Firepower) and VPN/NAT rules. Familiarity with LAN/WAN, SD‑WAN and broadband/fiber connectivity.
• Cabling & facilities: Ability to perform structured cabling and support computer‑facility maintenance.
• Networking fundamentals: Solid knowledge of routing, switching and network protocols; experience with network monitoring tools and interpreting system alerts.
• Education & certifications: Bachelor's degree in computer science or related field. Certifications in Cisco Technologies, Security Technologies and Microsoft Azure.
• Soft skills: Strong troubleshooting and problem‑solving abilities, excellent communication skills and a customer‑centric mindset. Ability to organize, prioritize and handle multiple tasks effectively.

• Familiarity with additional wireless solutions (e.g., Aruba).
• Experience with network security assessments and compliance standards such as PCI or ISO 27001.
• Knowledge of automation/scripting (PowerShell, Python) and infrastructure‑as‑code tools for provisioning and configuration.

IT Support Specialist

We are seeking a skilled IT professional to support the growth of our organization by installing, maintaining and upgrading networking and cabling systems.

• Network Systems: Ensure seamless communication within the organization by installing, maintaining, and upgrading networking and cabling systems.
• Troubleshooting: Troubleshoot hardware and software issues to minimize downtime and ensure optimal system performance.
• Data Security: Implement data security procedures to prevent data loss and protect sensitive information.
• Technical Assistance: Provide technical assistance to end-users, ensuring they have the necessary tools and knowledge to perform their job functions efficiently.
• System Performance: Monitor system performance and implement updates as needed to ensure optimal system functionality.

• Strong understanding of networking and cabling concepts.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Basic knowledge of data security principles.

We offer a dynamic work environment, competitive salary, performance incentives, visa, medical insurance, and other benefits in accordance with UAE labor law.

Network Overdrive Australia is hiring in Dubai

We are looking for a System Administrator to maintain, upgrade and manage Microsoft Azure and 365 Environments as well as Internet & WAN, Managed Security, IP VPN, VoIP, Hosting and Networking for our Corporate customers.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of teams and users.

Your goal will be to ensure that our customer's technology infrastructure runs smoothly and efficiently.

• Accountable for administering Azure Infrastructure, Windows domain servers, file/print servers, application servers which are operational on 24 X 7 basis.
• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Optimize productivity of Windows servers and related components to achieve high availability and performance of the various infrastructure and business applications hosted by client IT Department.
• Install, Configure, administer and fine-tune Windows operating systems and components.
• Provide second level support to incidents and ensure timely closure of incidents with SLA compliance.
• Protect Infrastructure Servers from Security threats by timely updating OS patches, security patches and service packs.
• Manage User Accounts, Group permissions in various domains and user base of 4000 accounts.
• Manage internal and external DNS servers
• Troubleshoots and resolves critical hardware and software problems.
• Monitors and tests system performance and provides performance statistics and reports.
• Recommends and executes modifications systems in order to improve efficiency, reliability, and performance.
• Define and perform system backups and recovery procedures to ensure data protection

• MS Azure / Office365
• Connectwise
• Kaseya
• Fortigate Firewalls
• Active Directory
• Server OS
• Server Hardware
• Hyper-V
• File and Print Server
• Windows Active Directory inc Group Policy
• VMware

• Proven experience as an Azure and M365 System Administrator.
• Azure Security and Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Ability to create scripts in Powershell, Bash or other language
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Azure Associate Administrator)) is a plus

Note : We will only consider applications that have a 'no objection certification' from their current employer.

Job Types: Full-time, Permanent

Salary: AED7, AED10,000.00 per month

Application Question(s):

• How many years of experience as a System Administrator or Network Administrator?
• Do you have a BSc/Ba in Information Technology, Computer Science or a related discipline; or professional certification (e.g. Azure Associate Administrator)?
• Are you willing to work weekend and evening shifts?