9 Office Operations jobs in the United Arab Emirates
Director of Front Office Operations
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Be part of an iconic hospitality landmark
Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job DescriptionAs the Director of Front Office Operations , you will be responsible for leading and orchestrating all aspects of the Front Office division—including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world’s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction.
Key Responsibilities:Oversee the entire Front Office operation with a strong focus on service excellence, guest engagement, and operational innovation.
Develop and implement strategies to continuously elevate the guest journey, from arrival to departure.
Ensure all front office touchpoints align with brand standards and support the hotel’s premium positioning.
Lead, mentor, and empower a large and diverse team including department heads and supervisors across the Front Office spectrum.
Conduct regular performance reviews, training plans, and succession planning initiatives.
Foster a positive team culture driven by hospitality, service passion, and guest-centric values.
Personally ensure high levels of guest satisfaction, resolving complex complaints and ensuring follow-up actions.
Monitor online reputation platforms, guest feedback, and service audits to drive continuous improvement.
Champion loyalty program engagement and personalization efforts.
Drive efficiency across check-in/out, room allocation, lobby services, and guest movement.
Maintain oversight of room inventory, upgrades, walk situations, and VIP pre-arrivals.
Collaborate with Revenue, Sales, and Housekeeping to ensure seamless communication and revenue optimization.
Ensure adherence to all regulatory, financial, and brand standards.
Oversee departmental budgets, forecasts, and cost controls.
Prepare and analyze reports on performance metrics, staffing, and guest feedback.
Minimum 8–10 years of progressive Front Office experience, with at least 3–5 years in a leadership/director role in a luxury hotel environment.
Proven success managing large teams in complex operations.
Excellent communication, problem-solving, and leadership skills.
Strong knowledge of PMS (Opera Cloud preferred), Microsoft Office Suite, and guest experience platforms.
Fluency in English; additional languages are an asset.
Impeccable grooming, professionalism, and guest diplomacy.
Bilingual Front Office Operations Receptionist | Dubai Learners Point
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Bilingual Front Office Operations Receptionist | Dubai Job Details Job Title:
Bilingual Front Office Operations Receptionist (Arabic and English)
Company Overview: We are a leading UAE EdTech, empowering professionals with innovative and effective training solutions that transform their learning and development journey. We are looking for a Bilingual Front Office Operations Receptionist to represent our client-facing brand and elevate it further as we expand. To us, this brand means being warm, friendly, professional and customer-centric.
Overview of the Job:We are looking for a Bilingual Front Office Operations Executive to deliver a high-quality front-desk experience to all clients, learners, trainers, and visitors while supporting all administrative and operational needs of the centre in Arabic and English.
Major Responsibilities:- Welcome and greet clients, learners, trainers, and visitors upon arrival in a friendly and professional manner.
- Answer, screen, and forward incoming phone calls, emails and inquiries in Arabic and English.
- Develop and manage a visitor management platform/system, electronic appointment booking, training room scheduling, and monitor visitor access and parking facilities.
- Support training delivery including, but not limited to, tracking attendance, administering tests and assessments, gathering supplementary attendance and training data, training material distribution, documentation preparation and collection, on-the-job training data preparation, and supporting all other general training administrative tasks.
- Prepare, coordinate, and issue certificates and manage onboarding paperwork and requirements for candidates and trainers.
- Ensure the cleanliness and tidiness of the front office and general office areas. Manage and oversee the ordering of front office and general office supplies and the ordering and installation of pantry and kitchen supplies.
- Coordinate and liaise between clients and other departments for center and operational services and general inquiries and support.
- Undertake other administrative and operational tasks as may be assigned.
- Maintain the highest degree of confidentiality and display professionalism in all aspects of your role.
- Represent and actively promote the company brand values and its mission and vision statement.
- Bachelor’s Degree in any field
- 2-4 years of experience in front office, reception, or administrative roles (Education and Services sector preferred)
- Proficiency in Arabic and English both written and spoken is essential
- Good communication and interpersonal skills
- Customer service-oriented
- Presents professional image and demeanor
- Proficient in MS office applications (Word, Excel, and Outlook). CRM and ERP experience preferred
- Ability to prioritize multiple requests and work under pressure
- Open to weekend shifts and extended working hours when required.
- Work in a dynamic, energetic, and diverse environment
- Opportunities for growth and development with a leading and fast-growing EdTech organization
- Exposure to a diverse portfolio of regional and international clients and partners
- Competitive salary and benefits package.
OFFICE SUPPORT- Dubai- UAE
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leading consultancy aimed in providing investment solutions is seeking an experienced Office Support for its Dubai branch.
Responsibilities:
- Answers telephones, routes calls, takes messages, and provides general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required.
- Opens and routes incoming mail; distributes correspondence and other material to department staff/faculty.
- Performs a variety of routine assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
- Copies and/or duplicates materials as requested; may oversee day-to-day operation of copy machine; may prepare and transmit facsimiles for the unit.
- Establishes, maintains, processes, and/or updates files, records, and/or other documents.
- May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position.
- May schedule or assist in scheduling appointments, meetings, and/or conferences, as appropriate to the position.
- May order, stock, and distribute office supplies.
- May run various routine errands, as required, for the unit/department.
- Performs miscellaneous job-related duties as assigned.
Requirements:
- Bachelor’s Degree in relevant field is required.
- Minimum 2 years of experience as a Office Support.
- Ability to maintain calendars and schedule appointments.
- Ability to understand and follow specific instructions and procedures.
- Ability to prepare and print routine correspondence, labels, and/or other basic written material.
Operations Management Coordinator
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We are looking for an organized and proactive Operations Management Coordinator to manage daily office operations, support the COO, and coordinate cross-department tasks.
Responsibilities:- Manage the COO’s calendar, meetings, travel, and records.
- Prepare and distribute reports, presentations, and documents with departments.
- Organize and maintain files for correspondence, project documents, and financials.
- Act as the primary point of contact for external stakeholders (consultants, contractors, vendors, authorities).
- Track and organize project documents (tenders, contracts, schedules, etc.) to ensure they are up-to-date and accessible.
- Handle confidential information with discretion.
- 3+ years of experience in Document Control, Executive Assistant, or Coordinator roles in construction.
- Proficient in Microsoft Office Suite and construction management software.
- Strong organizational, time-management, and communication skills.
- Detail-oriented, proactive, and able to work independently.
General Support Specialist - Front Office
Posted 3 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Assistant Vice President - Office Management
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Job Purpose:
The AVP – Office Management leads the day-to-day operations and helps shape the overall strategy for managing our corporate office spaces.
This role focuses on creating a smooth, safe, and welcoming workplace experience while supporting company goals and sustainability efforts.
As a key leader, the AVP ensures that office services run efficiently and reflect the highest standards of care, professionalism, and employee support.
Roles and Responsibilities:
• Lead the strategic direction for office management in alignment with company goals and growth.
• Oversee daily office operations, including space planning, facilities, security, and admin support.
• Drive modernization through smart office systems and workflow automation.
• Ensure prompt resolution of office-related requests and maintain high service standards.
• Foster a professional, efficient, and welcoming office environment.
• Manage and mentor a diverse team to promote accountability and continuous development.
• Coordinate with internal departments and vendors to maintain safety, compliance, and service quality.
• Develop and manage office service budgets, ensuring cost-effective delivery.
• Monitor key performance metrics such as service turnaround, space usage, and satisfaction.
• Represent the Office Management team in leadership meetings and cross-functional initiatives.
Related Years of Experience:
Min of 8+ years of experience in office management within a leading regional organization
Field of Experience:
• Experience in office/facility management or corporate operations
• Proven experience managing large, multi-location office environments and cross-functional teams
Technical and Interpersonal Skills:
• Executive-level communication and presentation skills
• Strong vendor and partnership negotiation skills
• Attention to detail with the ability to deliver under pressure
• Strategic planning and stakeholder engagement, high emotional intelligence and cultural sensitivity
Qualifications:
• Bachelor’s degree in business administration or equivalent is required
• Preferred certifications (optional): Facilities Management
#J-18808-LjbffrMaintenance Coordinator (Facility Management Operations)
Posted 4 days ago
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Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.
About the Role:
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records.
Responsibilities:
Coordinate with the procurement department to order necessary maintenance materials and supplies.
Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.
Receive, inspect, and organize incoming materials and supplies.
Ensure that materials are stored safely and efficiently, complying with company standards and regulations.
Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.
Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.
Coordinate with other departments to prioritize maintenance tasks and minimize downtime.
Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.
Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.
Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.
Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.
Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.
Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.
Support the Maintenance Manager in various administrative tasks as needed.
Coordinating security passes for building access
Liaising with third-party contractors as necessary
Capturing before-and-after pictures of completed tasks.
Benefits
Competitive salary Package;
Medical Insurance Plan;
Air Ticket Allowance;
Comprehensive training and support;
A dynamic and supportive working environment;
A great working environment;
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Front Desk Receptionist United Arab Emirates Office Management
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The Front Desk Receptionist is responsible for greeting visitors, managing incoming calls, handling inquiries, and providing administrative support to various departments. This role is essential for creating a welcoming atmosphere and ensuring that all front desk operations are handled professionally and efficiently.
United Arab Emirates Office Management Full Time
Front Desk Receptionist
Key Responsibilities:
- Greeting and Welcoming:
- Welcome visitors and clients with a friendly and professional demeanor.
- Ensure all guests sign in and direct them to the appropriate person or department.
- Provide information about the company and answer any questions visitors may have.
- Telephone Management:
- Answer and manage incoming phone calls promptly and courteously.
- Redirect calls to appropriate personnel or take messages as needed.
- Handle inquiries and provide basic information over the phone.
- Administrative Support:
- Assist with scheduling appointments and meetings.
- Maintain the reception area, ensuring it is clean, organized, and stocked with necessary supplies.
- Manage incoming and outgoing mail, courier services, and deliveries.
- Assist with basic administrative tasks such as data entry, filing, and document preparation.
- Visitor Management:
- Coordinate with security to manage visitor access and ensure compliance with safety procedures.
- Maintain visitor logs and issue visitor badges when required.
- Customer Service:
- Provide excellent customer service to all clients, visitors, and staff.
- Handle any complaints or concerns professionally and escalate issues as necessary.
- Coordination:
- Liaise with various departments to coordinate front desk activities and facilitate smooth operations.
- Assist with event planning and coordination when needed.
- Qualifications:
- Education: : High school diploma or equivalent. An associate degree or certification in office administration is a plus.
- Experience: 1-2 years of experience in a receptionist, customer service, or administrative role.
- Driver’s License: A valid UAE driver’s license
- Skills:
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Ability to handle a busy front desk environment and manage multiple tasks efficiently.
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Project Management Office - Lead (PMO Lead)
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We are seeking an experienced PMO Lead to oversee the Project Management Office (PMO) for our operations in UG UAE. The role is responsible for ensuring cost-effective project delivery that meets client requirements, on time and within budget, while leading and developing the project management team.
Key Responsibilities- Project Delivery & Governance – Oversee the initiation and execution of all projects, ensuring adherence to scope, schedule, budget, and quality requirements.
- Project Delivery & Governance – Act as Senior Project Manager on select projects while guiding and supporting other Project Managers.
- Project Delivery & Governance – Review and approve project schedules, budgets, execution plans, and progress reports.
- Project Delivery & Governance – Monitor project issues and risks, ensuring timely resolution and effective mitigation measures.
- Project Delivery & Governance – Ensure effective project monitoring, control, and compliance with company processes and standards.
- Project Delivery & Governance – Promote a culture of change management and continuous improvement across all project activities.
- Project Delivery & Governance – Ensure timely and accurate preparation of project and financial reports.
- Leadership & Team Development – Lead, mentor, and develop the Project Management Team to achieve high performance and operational excellence.
- Leadership & Team Development – Set clear performance objectives, conduct quarterly reviews, and resolve non-performance issues promptly.
- Leadership & Team Development – Assess training and career development needs, ensuring alignment with organizational goals.
- Leadership & Team Development – Monitor workloads across the team to ensure schedules and deliverables are not impacted.
- Stakeholder Communication – Ensure Project Managers maintain effective communication with internal teams and external clients.
- Stakeholder Communication – Prepare and deliver clear progress and activity reports for senior management and clients.
- Stakeholder Communication – Consult and collaborate with stakeholders to align project specifications and expectations.
- Compliance, Ethics & Safety – Uphold company policies, procedures, and regulatory requirements in line with the Unique Hydra Quality & Safety Manual.
- Compliance, Ethics & Safety – Lead by example in maintaining high ethical standards, corporate governance, and professional conduct.
- Compliance, Ethics & Safety – Ensure compliance with QSHE, ISO standards, and foster a ZERO HARM safety culture.
- Compliance, Ethics & Safety – Exercise authority to stop work if unsafe conditions are observed and report to HSE or management.
Academic Qualification: Relevant tertiary qualification in Engineering and Project Management.
Experience:
- Minimum 10 years of proven experience in Project Management, including at least 5 years in a Lead or Senior PM capacity.
- Demonstrated experience managing complex, multi-disciplinary projects within budget and schedule constraints.
- Strong track record of leading project teams and ensuring successful delivery of client specifications.
Core Skills & Competencies
- People Management – Ability to lead, mentor, and develop project management teams.
- Project Engineering & Project Management Expertise – Skilled in planning, execution, and monitoring of projects across multiple disciplines.
- Leadership & Delegation – Capable of driving performance, assigning responsibilities effectively, and building a high-performing culture.
- Communication & Interpersonal Skills – Outstanding ability to engage with internal and external stakeholders, present proposals, and influence decisions.
- Problem-Solving & Analytical Thinking – Strong ability to resolve complex project issues and make data-driven decisions.
- Collaboration & Team Development – Promotes teamwork, empathy, and a collaborative work environment.
- Organizational Skills – Adept at managing multiple priorities, maintaining focus under pressure, and ensuring timely project delivery.
- Integrity & Professionalism – Demonstrates high ethical standards and commitment to quality and safety.
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