411 Office Supervisor Position jobs in the United Arab Emirates

The role of an administrative supervisor involves overseeing the day-to-day operations of an office, ensuring that all tasks and responsibilities are completed efficiently. This includes managing office supplies, coordinating meetings and conferences, maintaining records, and providing support to the team as needed.

Key qualities required for this position include strong organizational skills, excellent communication abilities, and the ability to multitask effectively. Proficiency in MS Office applications is also essential.

• Responsibilities:
• Answer phone calls and respond to emails in a timely manner
• Greet visitors warmly upon arrival at the office
• Organize meetings and conferences as necessary
• Maintain accurate records of all office activities
• Assist with payroll processing and other administrative tasks

• Qualifications:
• High school diploma or equivalent
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to multitask and work under pressure
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint

• Flexible working hours
• Opportunity to participate in professional development courses
• Team building activities and social events

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to management. Complete safety training and certifications. Ensure personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate using clear and professional language; prepare and review written documents accurately. Answer telephones with appropriate etiquette. Ensure adherence to quality standards. Use computers/POS systems for entering and locating information. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Manager

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems(PMS)
  
• Ability to perform:
  • Check-in and check-out
    
  • Room blocking and reservations
    
  • Billing and folio adjustments
    
  • Daily shift closures and reports
    

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboardsystems
  
• Handling internal/external calls, wake-up calls,and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals forguest payments
  
• Resolving discrepancies in billing or guestcomplaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting, guestdata management), Word (correspondence), and Outlook (emails& scheduling)
  
• Ability to prepare reports and analyzeperformance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms , Expedia,Agoda) and integration tools (SiteMinder, RateGain)
  
• Managing inventory, rate parity, and reservationsfrom different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handlingand reconciliation
  
• Ability to assist or supervise night audits andensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g., Onity, VingCard)
  
• Awareness of CCTV monitoring forlobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences,feedback, and loyalty tracking
  
• Handling post-stay surveys or complaintresolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports,occupancy forecasts, and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations arefollowed (for UAE context)
  

We are seeking a skilled Operations Manager to oversee the daily activities of our front office.

• Manage and supervise a team of staff to ensure efficient operation of the front office.
• Handle customer inquiries, complaints, and requests in a prompt and professional manner.
• Develop and implement policies to optimize front office efficiency.
• Maintain inventory levels of office supplies, equipment, and materials necessary for front office operations.
• Collaborate with other departments to ensure seamless communication and coordination.
• Analyze feedback and provide recommendations for improvement.
• Work with sales and marketing teams to promote services.
• Ensure compliance with safety protocols.

• Bachelor's degree in Hospitality, Business Administration, or a related field.
• 3 years of experience in a similar role, preferably in the hospitality industry.
• Strong leadership and organizational skills with the ability to train and motivate a team.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office suites and hotel management systems.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive work environment.

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do:

* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
* Create and manage weekly rosters, attendance tracking, and leave calendars
* Coordinate room assignments and verify guest details and payment methods
* Oversee night shift duties including system audits and daily date rollovers
* Lead daily team briefings and service improvement sessions
* Collaborate closely with Housekeeping and other departments for operational efficiency
* Handle special room requests, inspect VIP rooms, and manage guest preferences
* Address guest concerns with professionalism and ensure prompt resolution
* Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile:

* Prior experience in a supervisory front office role within a hotel or resort
* Strong organizational, scheduling, and multitasking skills
* Proficient in Microsoft Windows and Opera property management system
* Presentable, calm under pressure, and customer-oriented
* Excellent communication and team leadership capabilities
* Flexible to work across different shifts including nights and weekends

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This position plays a vital role in ensuring seamless guest experiences and efficient front office operations.

We are seeking an experienced Rooms Controller who can effectively manage room assignments, handle guest requests, and maintain excellent communication skills.

• Assign rooms to guests based on their preferences and needs.
• Pre-register designated guests and prepare key packets for their convenience.
• Coordinate check-in procedures, including reviewing and tracking room changes, and communicating with staff as needed.
• Verify and adjust billing for guests, ensuring accuracy and compliance with hotel policies.
• Process guest check-ins and check-outs, activate room keys, and secure valid payment methods.
• Identify potential over-commitments and perform duplicate reservation checks to avoid conflicts.

• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving and conflict resolution skills.
• Leadership and organizational abilities to prioritize tasks and manage multiple responsibilities.
• Proficiency in front office software, such as OPERA Cloud, Redberry, IMS, and Microsoft Office.

• Competitive salary and benefits package.
• Opportunities for professional growth and development within the company.
• Collaborative and dynamic work environment.

• Good level of English essential for effective communication.
• Flexibility to work varied shifts according to business needs.

What We Offer: A comprehensive benefits package, ongoing training and development opportunities, and a chance to be part of a leading hospitality brand.

Apply Now: If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

POSITION SUMMARY

Process all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Required Experience:

Manager

POSITION SUMMARY

Process all guest check-ins verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager