394 Office Supervisor Position jobs in the United Arab Emirates

Scope and General Purpose of Job: To play an active hands on role behind the front desk at all times and supervise junior staff in the Front Office. To lead, support and train all staff to ensure high standards of guest care at all times. To handle guest complaints on the spot and find resolutions to their problems.

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
• Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures that the guest receives the accommodation he/she is expecting.
• Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
• Deals swiftly, efficiently and sensitively with guest complaints and follows through.
• Maintain awareness of guest profiles through the Fidelio guest profile system.
• Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
• Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
• Provides currency exchange service.
• Balance accounts of day’s business day end of shift.
• Complies with all laid down systems and procedures.
• Records all instances of refused business, with reasons for refusal.
• To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.
• Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.
• Maintains an up to date back up report during shift.
• Responsible for pre-shift team brief and end of shift handover.
• To have a full knowledge of daily, monthly and yearly targets.
• Maintains department notice board and ensure that all employees are aware of new issues.
• Supervises day to day function ensuring standards are adhered to.
• Ensures new employee, re-training and corrective training is carried out.
• Responsible for the maintenance and re-organisation of SOP manual for the reception.
• Ensures high level of presentation by personnel.
• Ensures that the Front Office Manager is informed about all the Front Desk developments.
• Maintains the reception log book, filing system and stock/stationery.
• Ensures all reception employees adhere to all Hotel policies and procedures.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards to include: being attentive to guests, accurately and promptly understanding, anticipating and fulfilling guest requests.
• Maintain a high level of knowledge which will enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations and take appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
• Be able to promote the hotel products and services.
• Maintain a high level of product and service knowledge about Ramada Hotel, Abu Dhabi.
• Ensure known repeat guests, and other VIPs receive special attention.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED2,500.00 per month

Application Deadline: 21/02/2024

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do:

* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
* Create and manage weekly rosters, attendance tracking, and leave calendars
* Coordinate room assignments and verify guest details and payment methods
* Oversee night shift duties including system audits and daily date rollovers
* Lead daily team briefings and service improvement sessions
* Collaborate closely with Housekeeping and other departments for operational efficiency
* Handle special room requests, inspect VIP rooms, and manage guest preferences
* Address guest concerns with professionalism and ensure prompt resolution
* Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile:

* Prior experience in a supervisory front office role within a hotel or resort
* Strong organizational, scheduling, and multitasking skills
* Proficient in Microsoft Windows and Opera property management system
* Presentable, calm under pressure, and customer-oriented
* Excellent communication and team leadership capabilities
* Flexible to work across different shifts including nights and weekends

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This position plays a vital role in ensuring seamless guest experiences and efficient front office operations.

We are seeking an experienced Rooms Controller who can effectively manage room assignments, handle guest requests, and maintain excellent communication skills.

• Assign rooms to guests based on their preferences and needs.
• Pre-register designated guests and prepare key packets for their convenience.
• Coordinate check-in procedures, including reviewing and tracking room changes, and communicating with staff as needed.
• Verify and adjust billing for guests, ensuring accuracy and compliance with hotel policies.
• Process guest check-ins and check-outs, activate room keys, and secure valid payment methods.
• Identify potential over-commitments and perform duplicate reservation checks to avoid conflicts.

• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving and conflict resolution skills.
• Leadership and organizational abilities to prioritize tasks and manage multiple responsibilities.
• Proficiency in front office software, such as OPERA Cloud, Redberry, IMS, and Microsoft Office.

• Competitive salary and benefits package.
• Opportunities for professional growth and development within the company.
• Collaborative and dynamic work environment.

• Good level of English essential for effective communication.
• Flexibility to work varied shifts according to business needs.

What We Offer: A comprehensive benefits package, ongoing training and development opportunities, and a chance to be part of a leading hospitality brand.

Apply Now: If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

POSITION SUMMARY

Process all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Required Experience:

Manager

POSITION SUMMARY

Process all guest check-ins verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager

A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.

What will I be doing

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
• Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.
• Monitor performance of staff with performance evaluations and discipline issues.
• Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.
• Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.
• Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
• Conduct weekly training for new Team Members
• Pre-allocate all VIP's and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
• Transmit daily Hilton Honors
• In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.

What are we looking for

AFront Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2–3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.
• Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.
• Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.
• Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.
• Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.
• Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.
• Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.
• Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.
• A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.
• Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.
• Formal training or certifications in Hospitality Management or a related field are an advantage.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

1. Ensure outstanding customer care at all times.

2. Maintain a friendly, cheerful, and courteous demeanor at all times.

3. Courteously and accurately answer inquiries from potential guests and accept hotel reservations.

4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

5. Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.

6. Supervise daily shift processes ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests' preferences and special requests.

11. Build strong relationships and liaise with all other departments, especially housekeeping and reservations.

12. Operate the EPBX equipment, including assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.

13. Cross-check that all billing instructions are correctly updated.

Job Type: Full-time

Application Question(s):

1. How many years of experience do you have as a Front Office Supervisor?

Our luxury urban resort is seeking an experienced and skilled supervisor to oversee the smooth operation of our front office team.

The ideal candidate will have a proven track record in managing teams, ensuring efficient service delivery and maintaining exceptional guest experiences.

• Manage day-to-day operations of the front office team, ensuring seamless service delivery and guest satisfaction.
• Supervise staff performance, provide coaching and training as needed, and maintain high standards of customer service.
• Develop and implement strategies to improve operational efficiency, reduce costs and enhance guest experience.

• Senior High School qualification or equivalent.
• Degree in Hospitality or Hotel Management is an advantage.
• Minimum 2 years' experience in a 5-star hotel environment.
• At least 1 year of supervisory experience.
• Proficiency in Microsoft Office and other relevant software.
• Excellent communication and interpersonal skills.

• A competitive salary package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.