1 On Call Specialist jobs in the United Arab Emirates
Specialist - Call Center
Posted today
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Specialist - Call CenterDate: May 5, 2025
Company: Abu Dhabi Accountability Authority
Job Objective: Assist with call centre activities, including managing databases, receiving and responding to calls and inquiries in line with ADAA policies and procedures in a timely manner. Assist with follow-up actions and responses to internal and external clients. Help manage day-to-day call centre workflow to ensure excellent service to all clients.
Key Responsibilities/Duties:
- Strategy and Planning:
- Assist in developing, implementing, and updating the section's policies, procedures manual, delegation of authority, systems user manuals, and standard forms, ensuring alignment with ADAA policies.
- Assist in the development and update of strategic, budget, procurement, and operational plans, ensuring alignment with department and sector strategies, ADAA’s mission, and vision.
- Ensure achievement of individual KPIs to improve efficiency and effectiveness.
- Follow best practices and standards to provide quality service.
- Assist in developing and maintaining a customer database using ADAA systems and processes.
- Assist in updating customer records and managing communication processes as instructed.
- Respond to customer queries accurately and promptly, maintaining call centre service standards.
- Follow up on customer requests and queries as instructed.
- Develop reports and presentations on initiatives and KPIs for management review.
- Perform additional tasks as assigned by leadership.
- Talent Management and Development:
- Complete required trainings and certifications to stay current and improve performance.
- Obtain timely performance reviews and meet set KPIs.
- Stay updated with relevant information to maintain standard performance levels.
- Share knowledge within the team to enhance internal capabilities.
- Support the development of UAE National employees in line with Emiratization objectives.
- Corporate:
- Adhere to all ADAA policies and procedures (HR, IT, Procurement, Finance, Health and Safety).
- Prepare professional correspondence and maintain accurate records.
- Respond to queries and support organizational units as needed.
- Utilize ADAA technologies to optimize work efficiency.
- Demonstrate compliance with ADAA values and ethical standards.
- Identify opportunities for continuous improvement and sustainability.
- Prepare accurate reports and statements to meet department standards.
- Comply with health and safety legislation and policies.
- General:
- Ensure performance reflects qualifications and productivity levels.
- Acquire necessary certificates within the specified period.
- Perform tasks independently unless delegation is approved.
- Promote teamwork, collaboration, and dedication.
- Perform other duties as directed by leadership.
Be The First To Know
About the latest On call specialist Jobs in United Arab Emirates !