1 Online Support jobs in the United Arab Emirates
Remote IT Support Internship/Apprenticeship
Posted 8 days ago
Job Viewed
Job Description
This is a remote position.
Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning, mentorship, and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills. Internship OverviewAs an IT Support Intern at Talents of Endearment, you’ll:
Serve as the first point of contact for end-user technical issues.
Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
Log, categorize, and escalate support tickets using our IT service management (ITSM) platform.
Collaborate with senior engineers to resolve incidents and implement solutions.
Contribute to knowledge-base articles and user guides.
Participate in weekly skill-building workshops (network fundamentals, security best practices, remote-work tooling).
What You’ll LearnEnd-to-end incident management and service-desk workflows
Remote-access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace)
Basic scripting for automation (PowerShell, Bash)
Network troubleshooting (LAN/WAN, Wi-Fi, IP configuration)
Customer-centric communication and technical documentation
Cybersecurity awareness and compliance fundamentals
RequirementsWho We’re Looking ForEnrolled in or recent graduate of a degree/diploma in Computer Science, Information Technology, or related field
Fundamental understanding of operating systems, networking, and cloud-based services
Strong problem-solving mindset, with a passion for helping others
Excellent written and verbal communication skills in English
Self-motivated, organized, and able to thrive in a fully remote environment
Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus
BenefitsWhy Join UsMentorship: Pair up with experienced IT professionals and receive regular feedback.
Growth: Access to curated learning paths, certifications, and hackathons.
Community: Engage with a cohort of 50 interns—network, collaborate, and form lifelong connections.
Flexibility: Work from anywhere, with asynchronous check-ins suited to your schedule.
Impact: Play a key role in supporting a fast-growing organization and its global workforce.
Be The First To Know
About the latest Online support Jobs in United Arab Emirates !