32 Operational Efficiency jobs in the United Arab Emirates

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Summary

We are looking for a customer-obsessed, data-driven, process-oriented Operational Excellence Analyst to join our Customer Experience team. This role plays a key part in driving quality and performance across our contact center operations. In this position, you will lead quality monitoring initiatives, uncover insights through CX analytics, document and optimize processes, and support continuous improvement efforts. A strong focus will be placed on automation, innovation, and the smart use of AI to elevate quality and operational efficiency

Key Responsibilities

• Conduct regular quality assessments of customer interactions across multiple channels (voice, email, chat, etc.)
• Design and implement robust quality scorecards to evaluate and improve agent performance
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics
• Identify patterns and root causes behind performance gaps or customer pain points
• Translate data sets into actionable insights and dashboards that guide decision-making
• Present findings and recommendations to internal stakeholders, including senior leadership
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations
• Collaborate with HR and the Training team to address performance gaps and skill-building needs
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance
• Develop, maintain, and evolve playbooks and process guides that support CX teams
• Support cross-functional initiatives to improve CX processes, tools, and systems
• Identify and propose opportunities for automation in workflows and quality monitoring
• Research and recommend use cases for AI in contact center quality assurance (e.g., speech analytics, auto-QA tools)

The Person

Desired Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles
• Experience with QA tools and systems
• Excellent communication, coaching, and presentation skills
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar
• A good understanding of quality frameworks like COPC, Six Sigma, or others is a plus
• Familiarity with AI and automation concepts in the CX domain is a strong plus

Other Capabilities

• Customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset
• Strong collaboration and teamwork abilities.
• Resilience and adaptability in dynamic environments.
• Proactive problem-solver with a positive, can-do attitude.
• Ability to manage ambiguity and deliver in fast-paced environments
• Ability to build trust and rapport with partners and internal teams.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self .

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

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Job Title: Hospitality Supervisor

• Pre-Event Tasks:
• Familiarize with venue details and assign a specific area for supervision.
• Collaborate with the hospitality manager to set up hospitality areas, ensuring layout, branding, AV, and décor meet agreed standards.
• Manage receipt of H&S documentation and supplier deliveries into designated areas.
• Liaise with clients to deliver their required F&B, look and feel, flowers, branding.
• Brief with caterer and review operational work plan alongside the hospitality manager.
• Report progress/delays to the hospitality manager as needed.
• Understand products being sold in lounges and manage delivery stock control of alcohol with the logistics manager.
• During Event Responsibilities:
• Deliver race weekend hospitality experience, ensuring client expectations are met with high service levels.
• Main point of contact for clients, handling queries and complaints.
• Oversee catering function, ensuring service levels meet agreed standards and escalating necessary actions.
• Manage suppliers and coordinate responses to concerns raised throughout the weekend.
• Supervise hostess/customer service staff and security staff within the suite.
• Filter technical issues to MOC and follow up on resolution.
• Complete daily reports with catering team.
• Report daily into the hospitality manager with any concerns that arose during the day.
• Oversee special beverage end-of-day stock takes with onsite catering company and provide final report of stock movement.
• Post Event Tasks:
• De-rig concerned hospitality area, including removal of all branding and client-owned items.
• Collaborate with hospitality manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support F&B manager on final stock counting for special beverages.
• Contribute to post-event report, outlining areas for improvement in subsequent years.
• Complete snagging list of damages or necessary repair work.
• Closing stock take of alcohol and oversee pickup on Monday/Tuesday.

• Multitasking ability, prioritizing tasks and meeting deadlines.
• Understanding of service level expectations for hospitality products and experience working in major events.
• Customer-oriented and experienced in client handling for high-profile events.
• Sound knowledge and experience in food and beverage service, managing caterers.
• Effective communication and interpersonal skills, supervisory skills.
• Good judgment, decision-making, and solution-solving skills for complex issues.

• Previous U.A.E. Experience and understanding of local protocol and customs preferred.
• 4 years' experience in a similar role would be advantageous.

Our organization is looking for a skilled Operations Supervisor to oversee daily operations, support the management team, and ensure efficient service delivery.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for detail. A background in flight operations or a related field would be beneficial.

• SUPERVISE AND DEVELOP STAFF: Lead and motivate a team of staff members to achieve organizational goals.
• LIAISE WITH AIRLINE REPRESENTATIVES: Establish and maintain positive relationships with airline representatives to ensure smooth operations.
• PREPARE CATERING ORDER FORMS: Accurately prepare and submit catering order forms to meet customer requirements.
• FOLLOW LOADING/OFFLOADING PROCEDURES: Adhere to strict loading and offloading procedures to ensure safe and efficient cargo handling.
• CARRY OUT SPOT CHECKS: Conduct regular spot checks to identify areas for improvement and implement corrective actions.
• REVIEW DOCUMENTS AND CHECKLISTS: Thoroughly review documents and checklists to ensure compliance with regulatory requirements.
• PROVIDE BEST QUALITY SERVICE: Deliver exceptional service to customers by meeting their needs and exceeding their expectations.
• IMPLEMENT CORRECTIVE ACTIONS: Develop and implement effective corrective actions to address operational issues.
• ENSURE SAFE WORKING PRACTICES: Maintain a safe working environment by adhering to health and safety protocols.
• COMPLY WITH REGULATORY REQUIREMENTS: Ensure that all operations are conducted in accordance with relevant laws and regulations.
• MONITOR DAILY RESOURCE ALLOCATION: Effectively allocate resources to meet operational demands.

Required Skills and Qualifications:

Education: Diploma or equivalent qualification (Must have)

Certifications/Licensure: Certifications/Licensure related to Six Sigma, Logistics, or Supply Chain (Preferred)

Work Experience: 5 years of experience in Flight Operations, Food Packing, or Logistics function preferably in the Airline Catering Industry and/or Food Industry

Skills: Strong written, verbal, and communication skills; Ability to set priorities and assign work to team; Time and resource management skills; Good knowledge in MS Office applications and ERP systems; Ability to collaborate cross-functionally and at all levels; High level of commitment to continuous improvement and adaptability to change.

We're seeking an experienced Operations Manager to build and scale our core operational capabilities. This role requires a hands-on, detail-oriented individual with technical skills to create structure, improve efficiency, and ensure smooth day-to-day execution across product, customer, finance, and compliance operations.

This is a critical position for our next phase of growth, requiring strategic thinking and a strong bias for action. The ideal candidate will have 5-8 years of experience in operations or business operations roles, ideally in fintech, digital assets, web3, tech startups, or other fast-paced, high-growth environments.

• Design and implement core operational processes across the business (e.g., product launch workflows, partner onboarding, payments, reconciliation , KYC / AML screening , compliance support).
• Implement and manage operational systems and tools (e.g., workflow automation, ticketing platforms, knowledge bases, dashboards) to support scalable and efficient execution.
• Build and maintain operational dashboards to monitor key metrics, track process health, and surface issues proactively.
• Own daily operational execution, ensuring consistency, accuracy, and efficiency across internal systems and external partner interactions.

• Strong analytical skills with the ability to work with data, create reports, and build dashboards to track operational performance .
• Excellent problem-solving skills, with the ability to prioritize, think critically, and make decisions in a high-ambiguity, fast-moving context.
• Strong communication and documentation skills; able to create clear SOPs, training materials, and process maps .

• Opportunity to make a real impact and be part of something that's changing how we interact with money and wealth.
• Chance to work closely with leadership and cross-functional stakeholders to design and implement foundational workflows.

• Familiarity with compliance-sensitive operations such as KYC / AML screening , payments, reconciliation , or liquidity management is a strong advantage.
• Experience managing or mentoring junior team members is a plus.

The Area Manager is responsible for managing the overall operations of a Goods Sortation Facility (GSF) hub, which serves as a critical component of Amazon's fulfillment network in the region. This role involves working closely with partner teams to ensure smooth day-to-day operations, maintain high standards for business continuity and expansion, and drive cost and quality initiatives.

This includes coordinating with the Supply Chain team to ensure accurate forecasting and inventory management, collaborating with the Transportation team to optimize logistics and delivery processes, and working with cross-functional teams to identify areas for process improvements and implement Lean initiatives.

Additionally, the successful candidate will be responsible for building and maintaining relationships with 3P partners, addressing operational and personnel issues that may arise, and contributing to the development of best practices across the organization.

• Bachelor's degree or equivalent, or 2+ years of experience in a related field
• Proven experience in employee and performance management, including developing and implementing performance metrics and training programs
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions

Amazon offers a comprehensive benefits package, including competitive compensation, opportunities for professional growth and development, and a dynamic work environment that values diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates who share our commitment to delivering exceptional results for our customers.

The IN GSF Upstream Network is a critical component of Amazon's fulfillment infrastructure in India, serving as a key hub for the company's speed programs, including Same Day Delivery, Amazon Fresh, and Amazon Now.

This role will play a key part in driving business growth and success in this region, and we are seeking a highly motivated and experienced individual to join our team.

Seeking a visionary leader to drive operational excellence in our infrastructure construction and urban landscaping company. The ideal candidate will have deep regional knowledge, strong technical expertise, and a proven track record in delivering large-scale infrastructure projects across the GCC.

The Chief Operating Officer (COO) will oversee project execution, ensure operational efficiency, and align business operations with our strategic goals. Key responsibilities include:

• Leading and managing all operational departments including project management, engineering, procurement, logistics, and HSE (Health, Safety & Environment).
• Ensuring timely, cost-effective, and high-quality execution of infrastructure projects, including roads, bridges, utilities, and public works.
• Translating our strategic vision into actionable operational plans and KPIs, driving continuous improvement and innovation in construction practices.
• Ensuring full compliance with UAE construction laws, labor regulations, and environmental standards, liaising with government authorities and regulatory bodies as needed.

The successful candidate will have a Bachelor's degree in Civil Engineering, Construction Management, or a related field, with at least 12 years of experience in infrastructure construction, including 5 years in a senior operational leadership role. Proven experience managing large-scale infrastructure projects in the UAE or broader Middle East region is essential.

We offer a competitive executive salary, performance-based bonuses, housing and transportation allowance, annual air tickets, and medical insurance. Our team provides safety-minded, experienced personnel support throughout various sectors.

Primus Workforce is an equal opportunities employer, committed to equity employment for women, Aboriginal people, visible minorities, veterans, and persons with disabilities. We welcome applications from these groups.

This is a strategic role that requires an outcome-driven professional to drive operational excellence across the EMEA IT estate.

The ideal candidate will have extensive experience operating enterprise-grade infrastructure, leadership skills in delivering automation and scripting, as well as strong grasp of ITIL principles and governance.

• Support operational resilience and performance tuning of enterprise infrastructure, ensuring availability, efficiency, and audit readiness.
• Own the regional disaster recovery and business continuity programme, ensuring all environments are fully documented, periodically tested, and aligned with global risk management and recovery standards.
• Act as a key architect and change leader across infrastructure programmes, ensuring seamless transition from project to business as usual through structured design reviews, impact assessments, and documentation of scalable solutions.
• Own vulnerability remediation and system integrity efforts across the EMEA IT estate, ensuring proactive patching, firmware updates, and compliance with corporate and regulatory standards.

• Build, deploy, and maintain automation frameworks and tooling to eliminate manual tasks, accelerate service delivery, and enhance regional operational performance.
• Design and operationalise AI-driven initiatives to drive measurable improvements in end-user experience and support productivity.

• Champion change governance by actively participating in CAB processes, ensuring all infrastructure activity complies with policy, meets regulatory requirements, and maintains audit-ready traceability.
• Oversee the lifecycle of service tickets within the ITSM platform, ensuring high-quality logging, timely stakeholder updates, and full compliance with SLA targets and escalation processes.
• Maintain and evolve a robust documentation library, enabling operational continuity, onboarding efficiency, and global consistency.

• Curate real-time dashboards, refine alerting mechanisms, and deliver actionable reports to support decision-making and service reliability.
• Act as the senior technical representative for EMEA IT Services, fostering trusted relationships with regional teams and ensuring high standards of collaboration, communication, and brand representation.

• Minimum Qualifications:
• Extensive experience operating enterprise-grade infrastructure.
• Demonstrable leadership in delivering automation and scripting.
• Strong grasp of ITIL principles and governance.
• Comfortable navigating ambiguity and taking ownership.
• Excellent documentation and stakeholder communication skills.
• Preferred Qualifications:
• Bachelor's degree in IT or related field.
• CCNA or similar networking certification.
• ITIL v4 Foundation.
• Hands-on exposure to AI tooling and automation frameworks.
• Infrastructure and deployment knowledge.

This role offers a unique opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals.

Join our dynamic team and contribute to the success of our organisation.

We are seeking a highly skilled professional to optimize and enhance our operational processes, ensuring seamless alignment with strategic goals.

The ideal candidate will execute operational plans, monitor performance metrics, and drive process improvements across various departments. Key responsibilities include:

• Monitor and analyze operational performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure smooth operational workflows and communication.
• Identify inefficiencies and recommend process enhancements to improve productivity and reduce costs.
• Assist in developing and implementing standard operating procedures (SOPs) for operational activities.
• Support project management activities related to operational initiatives.
• Prepare regular reports and updates for management on operational performance and improvement initiatives.
• Conduct training and support for team members on new processes and tools.

• Bachelor's degree in Operations Management, Business Administration, or a related field.
• At least 3 years of experience in an operations role, preferably in a fast-paced environment.
• Strong understanding of operational metrics and performance improvement techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in operational software and tools (e.g., ERP systems, data analysis tools).
• Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration.
• Detail-oriented with a focus on delivering high-quality results.