What Jobs are available for Operational Management in the United Arab Emirates?
Showing 90 Operational Management jobs in the United Arab Emirates
Assistant Manager - Business Process Improvement Dubai
Dubai, Dubai
Gulf Marketing Group (GMG Group)
Posted today
Job Viewed
Job Description
Who we are:
GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
What you'll be doing:
The BPI Assistant Manager for Process, Policies, and Internal Controls will be instrumental in supporting the design, implementation, and monitoring of efficient processes, policies, and internal controls throughout the organization. The ideal candidate will possess strong expertise in process optimization, compliance, and risk management, with a proven ability to collaborate effectively across business units within GMG. This role requires a highly motivated individual and a change leader who is passionate about driving digital transformation and enhancing operational efficiency while ensuring policy compliance and mitigating risks.
Core Responsibilities:
- Process Improvement and Optimization:
- Assist in identifying, evaluating, and implementing process improvements to increase efficiency, reduce costs, and enhance service quality.
- Collaborate with cross-functional teams to map and streamline workflows, ensuring optimal use of resources and compliance with internal standards.
- Conduct process assessments and audits to identify areas for improvement and recommend solutions to enhance productivity and mitigate risks.
- Policy Development and Implementation:
- Assist in drafting, reviewing, and updating company policies and procedures to ensure compliance with regulatory requirements, industry standards, and organizational goals.
- Ensure that policies are consistently applied across departments, and support teams in understanding and adhering to company policies.
- Provide guidance to departments regarding policy interpretation and implementation.
- Internal Controls:
- Support the design, implementation, and maintenance of internal control frameworks to safeguard company assets, ensure financial integrity, and prevent fraud or errors.
- Conduct regular assessments of internal controls, identifying weaknesses or gaps, and work with relevant teams to develop corrective action plans.
- Monitor compliance with established internal controls and provide recommendations for improvements as needed.
- Audit and Risk Support:
- Assist in coordinating internal audits to ensure compliance with financial, operational, and regulatory standards.
- Help prepare audit documentation and respond to audit inquiries in a timely manner.
- Monitor and report on audit findings and assist with the implementation of corrective actions.
- Training and Awareness:
- Conduct training sessions for staff on process improvements, policies, and internal controls to promote a culture of compliance and efficiency.
- Provide ongoing support and clarification to departments regarding process and policy changes.
- Reporting and Documentation:
- Prepare and present regular reports on process performance, policy compliance, and internal control assessments to senior management.
- Maintain accurate records of policies, procedures, and control documentation to ensure traceability and accountability.
Functional/Technical Competencies:
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
- Understanding of regulatory requirements, industry standards, and best practices related to internal controls and process management.
- Must have Business Process Re-engineering experience in Retail, Pharma Manufacturing, and/or FMCG sectors.
- Prefer hands-on process optimization experience in relevant Business Units / functions.
- Implementation of Automation / RPA techniques.
Educational Qualification:
- Bachelor’s degree in business administration, Finance, Accounting, or a related field.
- Relevant certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black belt) are a plus.
Why Join GMG?
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
What we offer:
- An opportunity to become part of diverse teams with international exposure
- Comprehensive family medical insurance
- Family residency sponsorship and flight allowances
- Up to 30% discount in our premium retail sports brand stores
- Up to 20% discount in our pharmacy chain
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0
Business Operations Manager
Dubai, Dubai
Innovation Direct Employment Services
Posted 27 days ago
Job Viewed
Job Description
The Role
Business Operations Manager – Protective Coating Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore! Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client’s facility. You will ensure service excellence, drive operational efficiency, and expand scope of services. Key Responsibilities: • Serve as the primary liaison for a major strategic industrial client. • Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction. • Identify opportunities to upsell or cross sell additional services and negotiate contract extensions. • Monitor service delivery KPIs, financial performance, and drive margin improvement. • Ensure strict HSE compliance and adherence to SLA requirements. • Coordinate operations across logistics, quality, HSE, and finance teams.
Requirements
• 8+ years in account or operations management within industrial services, coatings, or oil & gas. • Experience managing large, strategic accounts or industrial client relationships. • Technical understanding of surface preparation, coatings, and yard-based logistics. • Strong commercial acumen and proven negotiation skills. • GCC operational experience preferred.
About the company
The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.
Business Operations Manager – Protective Coating Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore! Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client’s facility. You will ensure service excellence, drive operational efficiency, and expand scope of services. Key Responsibilities: • Serve as the primary liaison for a major strategic industrial client. • Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction. • Identify opportunities to upsell or cross sell additional services and negotiate contract extensions. • Monitor service delivery KPIs, financial performance, and drive margin improvement. • Ensure strict HSE compliance and adherence to SLA requirements. • Coordinate operations across logistics, quality, HSE, and finance teams.
Requirements
• 8+ years in account or operations management within industrial services, coatings, or oil & gas. • Experience managing large, strategic accounts or industrial client relationships. • Technical understanding of surface preparation, coatings, and yard-based logistics. • Strong commercial acumen and proven negotiation skills. • GCC operational experience preferred.
About the company
The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SME's. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.
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This advertiser has chosen not to accept applicants from your region.
1
Global Advisory - Business Operations Manager
Dubai, Dubai
WSP USA
Posted 10 days ago
Job Viewed
Job Description
What if you could shape a career as unique as you?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Global Advisory - Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP's global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
This position will act as a strategic enabler - fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.
+ Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
+ Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
+ Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
+ Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
+ Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
+ Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams - global resource pooling versus regional pooling etc;
+ Conduct benchmarking assessments on Big 4 and other management consultancies
+ Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
+ Work alongside Global Finance, Planning & Accounting teams to track Global Advisory against budgeted commercial KPI's set by the Global Leadership Team
+ Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
+ Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
+ Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
+ Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings
+ Bachelor's degree in Business Administration, Management, Finance, or a related discipline; a Master's degree is preferred.
+ 10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
+ Prior experience within a Big Four or leading management consultancy is highly desirable.
+ Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
+ Strong understanding of financial management, governance frameworks, and cross-functional coordination.
+ Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
+ Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
Soft skills:
+ Excellent communication skills, ability to create strong concise messages and create powerful stories.
+ Strategic thinker, able to create a vision for the optimal operating models but also able implement.
+ Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
+ Strong project management and coordination skills to extract and pull required information and data.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Global Advisory - Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP's global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
This position will act as a strategic enabler - fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.
+ Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
+ Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
+ Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
+ Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
+ Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
+ Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams - global resource pooling versus regional pooling etc;
+ Conduct benchmarking assessments on Big 4 and other management consultancies
+ Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
+ Work alongside Global Finance, Planning & Accounting teams to track Global Advisory against budgeted commercial KPI's set by the Global Leadership Team
+ Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
+ Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
+ Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
+ Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings
+ Bachelor's degree in Business Administration, Management, Finance, or a related discipline; a Master's degree is preferred.
+ 10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
+ Prior experience within a Big Four or leading management consultancy is highly desirable.
+ Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
+ Strong understanding of financial management, governance frameworks, and cross-functional coordination.
+ Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
+ Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
Soft skills:
+ Excellent communication skills, ability to create strong concise messages and create powerful stories.
+ Strategic thinker, able to create a vision for the optimal operating models but also able implement.
+ Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
+ Strong project management and coordination skills to extract and pull required information and data.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Global Advisory - Business Operations Manager
Abu Dhabi, Abu Dhabi
WSP USA
Posted 10 days ago
Job Viewed
Job Description
What if you could shape a career as unique as you?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Global Advisory - Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP's global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
This position will act as a strategic enabler - fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.
+ Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
+ Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
+ Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
+ Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
+ Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
+ Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams - global resource pooling versus regional pooling etc;
+ Conduct benchmarking assessments on Big 4 and other management consultancies
+ Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
+ Work alongside Global Finance, Planning & Accounting teams to track Global Advisory against budgeted commercial KPI's set by the Global Leadership Team
+ Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
+ Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
+ Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
+ Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings
+ Bachelor's degree in Business Administration, Management, Finance, or a related discipline; a Master's degree is preferred.
+ 10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
+ Prior experience within a Big Four or leading management consultancy is highly desirable.
+ Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
+ Strong understanding of financial management, governance frameworks, and cross-functional coordination.
+ Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
+ Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
Soft skills:
+ Excellent communication skills, ability to create strong concise messages and create powerful stories.
+ Strategic thinker, able to create a vision for the optimal operating models but also able implement.
+ Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
+ Strong project management and coordination skills to extract and pull required information and data.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Global Advisory - Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP's global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
This position will act as a strategic enabler - fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.
+ Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
+ Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
+ Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
+ Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
+ Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
+ Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams - global resource pooling versus regional pooling etc;
+ Conduct benchmarking assessments on Big 4 and other management consultancies
+ Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
+ Work alongside Global Finance, Planning & Accounting teams to track Global Advisory against budgeted commercial KPI's set by the Global Leadership Team
+ Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
+ Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
+ Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
+ Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings
+ Bachelor's degree in Business Administration, Management, Finance, or a related discipline; a Master's degree is preferred.
+ 10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
+ Prior experience within a Big Four or leading management consultancy is highly desirable.
+ Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
+ Strong understanding of financial management, governance frameworks, and cross-functional coordination.
+ Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
+ Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
Soft skills:
+ Excellent communication skills, ability to create strong concise messages and create powerful stories.
+ Strategic thinker, able to create a vision for the optimal operating models but also able implement.
+ Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
+ Strong project management and coordination skills to extract and pull required information and data.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Business Operations Specialist
Dubai, Dubai
The Knowledge Society
Posted today
Job Viewed
Job Description
About TKS TKS is the world’s top human accelerator for the next generation of activators, scientists, and inventors ages 13-17 years old. Our mission is to train unicorn people to impact billions. We’re not just an education company; we’re an olympic-level training program to train young, ambitious minds to change the world. With students and alumni from over 500 cities, and in-person programs in New York, San Francisco, Toronto, Dubai, Vancouver, and Calgary. Our alumni have started venture-backed companies, performed cutting-edge research, presented at the world’s largest conferences, and are creating solutions to tackle important problems like maternal mortality, cancer, and energy access.
Scroll through this deck for program details.
ALT
Role Overview As a Business Operations Specialist, you will oversee and optimize enrollment conversion rates, managing financial aid distribution, strengthening accounts receivable and collections processes, and identifying opportunities to increase revenue and reduce costs.
What you’ll be doing:
Conversion Optimization: Analyze and improve the enrollment funnel to maximize student conversion rates.
Financial Aid Optimization: Oversee how financial aid is allocated and distributed, ensuring alignment with TKS’s mission while maintaining financial sustainability.
Revenue Systems: Optimize processes for accounts receivable, collections, and cash flow management.
Data & Insights: Track key revenue metrics and generate insights to guide decision-making.
What we’re looking for:
Experience: 6+ years of experience in revenue operations, business operations, finance, or related roles.
Analytical: strong with data, KPIs, and building insights into action.
Strong understanding of enrollment or sales funnels, conversion optimization, and revenue processes.
Next Steps:
Apply to the role.
We’ll reach out to you within 5 days to schedule an interview.
If you’re a good fit, you’ll get an offer!
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4
Business Operations Coordinator
Dubai, Dubai
Global Invisions Group
Posted today
Job Viewed
Job Description
Job Description
GI is looking for a Business Operations Coordinator to support and streamline operations across multiple divisions, including manufacturing, supply chain, procurement, logistics, and software development. The candidate will play a critical role in ensuring efficient workflows, optimizing processes, and enhancing collaboration across departments.
Key Responsibilities- Coordinate and align operational activities across multiple divisions to improve efficiency.
- Support procurement and supply chain teams by tracking vendor performance, logistics, and inventory management.
- Work closely with internal stakeholders to optimize processes and enhance cross-functional collaboration.
- Monitor key performance indicators (KPIs) and generate reports to support decision-making.
- Assist in identifying operational bottlenecks and recommend process improvements.
- Ensure timely communication and coordination between departments and external stakeholders.
- Support leadership in implementing company policies, compliance measures, and operational best practices.
- Maintain accurate operational data and documentation for future reference.
- Assist teams in adopting new tools, technologies, and process improvements.
- Strong analytical and problem-solving skills to optimize business operations.
- High-level verbal and written communication skills for effective coordination.
- Ability to manage multiple tasks and projects simultaneously.
- Experience in process optimization, workflow improvements, or business operations.
- Proficiency in data analysis, reporting, and process documentation.
- Familiarity with ERP systems, supply chain software, or project management tools.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
- 2+ years of experience in business operations, supply chain, procurement, or logistics.
- Experience in coordinating across multiple departments in a fast-paced environment.
- Dubai, United Arab Emirates
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5
Business Operations Coordinator
Dubai, Dubai
Global Invisions Group
Posted today
Job Viewed
Job Description
Job Description
GI is looking for a Business Operations Coordinator to support and streamline operations across multiple divisions, including manufacturing, supply chain, procurement, logistics, and software development. The candidate will play a critical role in ensuring efficient workflows, optimizing processes, and enhancing collaboration across departments.
Key Responsibilities- Coordinate and align operational activities across multiple divisions to improve efficiency.
- Support procurement and supply chain teams by tracking vendor performance, logistics, and inventory management.
- Work closely with internal stakeholders to optimize processes and enhance cross-functional collaboration.
- Monitor key performance indicators (KPIs) and generate reports to support decision-making.
- Assist in identifying operational bottlenecks and recommend process improvements.
- Ensure timely communication and coordination between departments and external stakeholders.
- Support leadership in implementing company policies, compliance measures, and operational best practices.
- Maintain accurate operational data and documentation for future reference.
- Assist teams in adopting new tools, technologies, and process improvements.
- Strong analytical and problem-solving skills to optimize business operations.
- High-level verbal and written communication skills for effective coordination.
- Ability to manage multiple tasks and projects simultaneously.
- Experience in process optimization, workflow improvements, or business operations.
- Proficiency in data analysis, reporting, and process documentation.
- Familiarity with ERP systems, supply chain software, or project management tools.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
- 2+ years of experience in business operations, supply chain, procurement, or logistics.
- Experience in coordinating across multiple departments in a fast-paced environment.
- Dubai, United Arab Emirates
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6
Operations Manager
Dubai, Dubai
Concentrix
Posted 1 day ago
Job Viewed
Job Description
Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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7
Operations Manager
Dubai, Dubai
Neondex
Posted today
Job Viewed
Job Description
Join Neondex as an Operations Manager and help driveefficiency, scalability, and excellence across all business functions.
As an Operations Manager at Neondex, you will be responsible for overseeingbusiness operations, streamlining processes, and ensuring optimal efficiency across departments.
You will work closely with leadership to implement strategies that enhance productivity, managefinancial and operational risks, and drive business growth.
Responsibilities.- Oversee daily business operations and ensure efficiency across all departments.
- Develop and implement operational strategies to improve performance and scalability.
- Coordinate cross-functional teams to align goals and optimize workflow.
- Monitor financials, budgets, and resource allocation to maximize profitability.
- Ensure compliance with industry regulations and company policies.
- Proven experience in operations management, preferably in tech or finance industries.
- Strong leadership, strategic planning, and problem-solving skills.
- Ability to analyze business processes and implement improvements.
- Excellent communication and organizational skills.
- Experience with project management tools and financial oversight.
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8
Operations Manager
Dubai, Dubai
Qataryello
Posted today
Job Viewed
Job Description
Leading player in the Aviation, Aerospace industry
- Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
- Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
- Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
- Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
- Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
- Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
- Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
- Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
- Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
- Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
- Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
- Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
- Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
- Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
- Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
- Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
- Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
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9