75 Operations Analyst jobs in the United Arab Emirates

Location: Remote / US timezone Team: Operations Reporting to: Operations Lead

About AlgoQuant

At AlgoQuant, we're building the future of digital asset management; grounded in rigorous research, world-class technology and a relentless focus on performance.

We began as a proprietary trading firm, developing sophisticated algorithmic strategies and operating in some of the most complex and fast-moving markets. That DNA remains at our core, but today we are evolving into a fully remote, globally distributed investment management business. This transformation reflects a broader ambition: to scale our edge, deliver institutional-grade results, and set new standards for the industry.

Our quantitative environment is built to empower innovation, combining vast data capabilities, disciplined model development, and highly automated execution. Risk is embedded in every layer of our thinking, with robust measurement, control, and scenario analysis integrated into our systems and decision-making. Technology is not just a tool for us, it’s a core competency and a competitive advantage.

Role Overview

We’re hiring an Operations Analyst based in Dubai to support and scale core operational workflows across fund administration, treasury operations, and investor onboarding. You’ll work directly with our Head of Operations to manage high-priority processes including fund transfers, exchange account management, investor data systems, and data room maintenance.

This is a hands-on role requiring precision, pace, and discretion. You'll be a key node across cross-functional projects, driving execution across internal teams and external service providers.

Responsibilities

Fund Operations

• Facilitate and reconcile crypto and fiat movements, including Fireblocks transactions, bank approvals, on-exchange transfers and custody flows, and internal rebalancing and fund accounting adjustments.
• Open and maintain accounts across exchanges, OMS/PMS and custodians
• Coordinate fund flows with trading teams and external providers
• Support entity structuring logistics for new strategies and fund vehicles
• Assist with onboarding and offboarding exchanges, service providers, and other counterparties

Financial Operations

• Assist with maintaining, updating, and revising registries of accounting categories (investors, accounts, instruments, etc.) and journals of internal activities (treasury transfers, corporate hedge, etc.)
• Monitor the flow of financial operations through the company, flagging irregularities
• Assist with related financial calculations and reports
• Maintain and update HubSpot pipelines (contacts, companies, deals)
• Input and update investor data accurately
• Track and manage DocSend data room access and activity
• Support the preparation of investor communications and onboarding materials

Documentation & Data Room Management

• Maintain structured, standardised investor data rooms across fund entities
• Ensure documents are up-to-date, well-categorised, and compliant
• Coordinate with legal and compliance teams to ensure data completeness and accuracy

Project Management & Cross-Team Support

• Support concurrent workflows with different timelines and stakeholders
• Operate as an extension of the Head of Operations to ensure continuity and delivery
• Track dependencies, preempt roadblocks, and help systematise repeatable processes

Requirements

• 2–5 years of experience in operations roles within a hedge fund, crypto fund, or financial services firm
• Strong project management, organisational, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Strong written and verbal communication, especially in investor-facing contexts
• Hands-on experience with Fireblocks
• HubSpot
• DocSend
• NAV Consulting
• Google Workspace
• Exchange/custody platforms (e.g., Coinbase Prime, Anchorage)

Bonus Points

• Experience in investor relations, fund formation, or fund administration
• Knowledge of crypto market infrastructure and digital asset tooling
• Familiarity with project management frameworks

What Success Looks Like

• Operational workflows are executed flawlessly, with timely settlement and zero errors
• Investor onboarding is smooth, professional, and well-documented
• Data rooms and documentation are current, complete, and always audit-ready
• You become a trusted operations partner across trading, investor relations, and compliance
• You proactively improve existing processes and help design scalable systems

Why Join AlgoQuant

• Join a high-performance, globally distributed team tackling some of the hardest problems in digital asset investing
• Gain exposure to institutional-grade infrastructure in one of the fastest-growing asset classes
• Work alongside experienced professionals in trading, engineering, operations, and fund management
• Be part of a firm that values autonomy, continuous learning, and decisive execution

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Our client is a leading global financial institution that provides a wide range of services in investment banking, securities, asset management, and consumer banking.

Responsibilities

• Oversee and optimize operational workflows across institutional, consumer, and corporate client segments, including support for the firm's Transaction Banking business.
• Contribute to the development and execution of the firm's payments strategy, aligning with industry developments and business objectives.
• Serve as a key point of contact for cash agent banks, central banks, and other external payment vendors.
• Ensure the accuracy and integrity of the firm's financial records.
• Manage daily cash payments and receipts for assigned portfolios.
• Collaborate with internal business units to resolve cash settlement exceptions and operational issues.
• Partner with technology and project teams to enhance payment system infrastructure and drive process improvements.

Qualifications

• Bachelor's degree with experience in financial services industry

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Who We Are

Freedx is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance. At Freedx, we are committed to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently.

Our Vision

At Freedx, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their security and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to achieve their financial goals. Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that Freedx has to offer.

Responsibilities

• Monitor open positions across spot and futures markets during night hours.
• Oversee market making bots: review logs, verify correct order placements, and track executions.
• Identify and promptly escalate issues (system errors, unexpected PnL swings, exchange disconnects, etc.).
• Communicate with the core trading/engineering team when anomalies occur.
• Ensure risk limits and exposure are kept within agreed parameters.
• Solid understanding of trading fundamentals (order books, spreads, liquidity, hedging).
• Basic technical literacy (reading logs, interpreting error messages, navigating dashboards).
• Experience in crypto trading or a strong willingness to learn.

Schedule

• Shifts covering the following hours: 20:00 – 08:00 UTC+4

What We Offer

• Competitive salary and performance-based discretionary bonuses
• Flexible work schedule, remote work opportunity
• Generous paid leave
• Opportunity for professional development

Equal Opportunity

Freedx is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.

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Financial Operations Analyst - UAE National

Dubai, United Arab Emirates | Posted on 04/14/2025

Financial Operations Analyst - UAE National

Meet myZoi

myZoi is changing lives for the better for those who deserve it the most. We are an exciting fintech start-up aiming to promote financial inclusion globally. Our vision is to provide a level playing field to the unbanked and the underbanked in accessing essential financial services in an affordable, convenient, and transparent fashion.

We are seeking a detail-oriented and proactive Financial Operations Analyst to join our growing team. The ideal candidate will assist in performing bookkeeping, daily reconciliations, and various financial operations to ensure the accuracy and integrity of financial records and transactions. This role is critical for maintaining compliance with local financial regulations and ensuring smooth daily operations within our fast-paced and dynamic environment. Please apply via the link below if you are interested.

Key Responsibilities:

1. Bookkeeping & Financial Operations:
   

• Maintain accurate and up-to-date financial records, including journal entries, accounts payable/receivable, and general ledger entries.
  
• Support the preparation of financial statements (balance sheet, income statement, cash flow) and management reports in accordance with local regulatory standards.
  
• Assist in the preparation of tax filings, ensuring compliance with UAE tax laws and other applicable financial regulations.
  

• Daily Reconciliations:
  

• Perform daily bank reconciliations to ensure accurate and timely recording of transactions, identifying discrepancies and resolving issues promptly.
  
• Reconcile transactions between internal financial systems and external platforms to ensure consistency and accuracy of financial data.
  
• Monitor and reconcile customer and vendor accounts to track payments, charges, and any discrepancies.
  
• Assist with timely closing of books on a monthly basis. Accounting entries to be recorded before end of the accounting period.
  
• Assist in preparing regular financial reports for management, highlighting key trends, variances, and operational efficiencies.
  
• Analyze financial data to identify patterns and areas for potential improvement in cash flow, expense management, and profitability.
  
• Help track financial KPIs and assist in the preparation of budgets and forecasts.
  

• Compliance & Regulatory Support:
  

• Ensure all financial activities are conducted in accordance with UAE financial regulations, specifically in relation to fintech and payment processing.
  
• Assist in audits by providing necessary documentation and supporting materials.
  
• Help ensure internal controls are maintained, and financial data is protected according to applicable privacy and data protection laws.
  

• General Financial Operations:
  

• Accounts Payable: Manage and monitor vendors payments on a regular basis. Ensure timely and accurate processing of accounts payable. Perform creditor analysis and ageing on a periodic basis. Address and resolve any vendor payment related issues.
  
• Accounts Receivable: Generate and send out invoices to clients in a timely manner. Monitor accounts receivable ageing and follow up on overdue payments.
  
• Provide general administrative support to the finance department, including preparing financial documentation, reports, and correspondence.
  
• Collaborate with other departments, including operations, to resolve financial issues and discrepancies.
  
• Assist in maintaining financial systems and platforms, ensuring accurate data entry and system functionality.
  
• Attention to Detail: Ensuring accuracy in all financial records and reconciliations.
  
• Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  
• Teamwork: Ability to work collaboratively within a team, while also being able to handle tasks independently.
  
• Adaptability: Willingness to learn and adapt to new financial systems, tools, and regulations as the fintech landscape evolves.
  

What You’ll Need

• Bachelor's degree in Finance or Accounting
  
• 2-3 years of experience in accounting and financial operations. Experience in fintech or regulated industry is preferred.
  
• Strong attention to detail with the ability to analyze and interpret financial data accurately.
  
• Good written and verbal communication skills, with the ability to explain financial concepts clearly to non-finance stakeholders.
  
• Ability to identify issues in financial data and propose practical solutions.
  
• Exhibits business judgment, strong analytical, coordination, and decision-making skills.
  
• Strong working knowledge of accounting principles, procedures and internal controls.
  
• Proficiency in accounting software (Dynamics 365 Business Central), Microsoft Excel and reporting tools like Power BI and Tableau.
  

At myZoi we strive to create both a product and a team that embraces equality, inclusion, diversity and freedom. We want people who can be themselves and bring their own brand of value to the team. Come and join us!

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The Service market and Banking KYC Operation is an AML/KYC support and control function responsible for the due diligence, approval of the KYC Record and associated documentation in partnership with relationship Management and Compliance.
The candidate will have a direct responsibility to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.
The BSU owns the end-to-end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices
**Key Responsibilities:**
+ Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
+ Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
+ Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
+ Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
+ Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
+ Take responsibility for KYC Record and associated documentation completion from initiation to approval
+ Maintain BSU tool current and be able to demonstrate work carried out
+ Report workflow progress to supervisor
+ Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
+ Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
+ Update workflow database regularly throughout the day
+ Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
+ Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
+ Assist in departmental projects as required
+ Lead the remediation activity if any
+ Assist in departmental projects as required
+ Act as SME within the team and support new joiners
+ Manage makers team in absence of TL
**Communication / Reporting**
+ Manage upward communication - Huddle updates, escalations, issues/ concerns etc.
+ Track and report time log (CMs and Case Researcher) on a daily basis
+ Monitor operational metrics required for management level reporting
+ Accurate time tracking in the PTS system
**Knowledge/Experience:**
+ 1 - 2 years' experience in banking, finance, or law
+ Experience in control/risk or Compliance (AML/KYC) function (an advantage)
+ Knowledge and experience of the technologies and processes used in Citi (an advantage)
+ Knowledge of European Union regulatory KYC/AML requirements
+ Flexible enough to work as per Business timings.
+ ACAMS certified (an advantage)
**Qualifications:**
+ University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
**Skills:**
+ Strong Negotiations skills
+ Proficient use of Microsoft Applications (Word, Excel, Access, PPT)
+ Excellent written and verbal communication skills.
+ Other languages an advantage like French/German/Arabic
+ Proficient use of Citi KYC applications (an advantage)
+ Customer Services orientated
+ Ability to develop strong professional relationships
+ Strong research skills
+ Accuracy and strong attention to detail
+ Ability to multitask and prioritize
+ Ability to work well under pressure and tight time frames
+ MIS and metrics and efficiency analysis skills
+ Pro-active, flexible, have good organizational skills and must be team player.
+ Ability to work in a dynamic environment
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Hedge Fund Trade Operations Analyst - Dubai

Verition Fund Management LLC ("Verition") is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

Job Title: Hedge Fund Trade Operations Analyst- Dubai

Location: Dubai, UAE

The Hedge Fund Trade Operations Analyst is responsible for communicating with portfolio managers, traders, brokers, and other interested parties, in order to confirm and settle trades on time, while completing daily deliverables, and fulfilling other trading and operational tasks.

Key Responsibilities:

• Work closely with Trading, Fund Accounting, Technology, and Risk teams with managing all trade lifecycle events for an array of asset classes including equity products, exchange traded derivatives, OTC derivatives, FX, and fixed income products.
• Assist with trade bookings, processing life cycle events, support on P&L inquiries, and daily reconciliations.
• Process trade allocations, affirmations, settlements, options exercise/assignments, and related tasks.
• Monitor mandatory corporate action events and liaise with multiple PMs and PBs on voluntary elections.
• Perform processes related to corporate actions for equity and fixed income products.
• Advise MO/Valuations/Cash Rec teams on system level and/or PB level corporate action breaks.
• Monitor third-party platforms like prime broker portals and administrator systems for trade management.
• Work with the Reconciliation and Control teams to ensure the accuracy of internal books and records.
• Identify process gaps, work with internal and external resources to create detailed requirements to solve issues.
• Grasp big picture objectives to help senior management streamline workflows and minimize operational risk.
• Develop and maintain strong working relationships with both internal and external stakeholders.
• Perform adequate due diligence to resolve daily issues in a timely manner, in order to avoid any financial or reputational impact.
• Maintaining up-to-date knowledge of industry best practices to further develop effective operational policies and procedures.
• Performing other duties as may be requested by senior management.

Requirements:

• Undergraduate degree; preferably with a concentration in finance, economics, or related discipline.
• 5+ years of relevant work experience.
• General knowledge of and familiarity with financial instruments (i.e. equities, fixed income, options, swaps, futures, foreign exchange) within both domestic and global securities markets
• In depth knowledge of interest rate swaps, swaptions, and exchange traded derivatives highly preferred.
• Familiarity with fixed income and futures delivery processing.
• Systems experience with OSTTRA, Trax, Orchestrade, Geneva and Bloomberg beneficial.
• Self-starter with excellent analytical and problem solving skills.
• Strong attention to detail.
• Ability to efficiently prioritize daily processes, ad-hoc requests, and any issues escalated by internal and external parties.
• Intermediate or higher Excel proficiency.
• Ability to communicate professionally and effectively with both internal and external stakeholders.
• High level of computer literacy, and capability to learn new systems quickly.
• Ability to work both independently and within a team.

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Who we are:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The BPI Assistant Manager for Process, Policies, and Internal Controls will be instrumental in supporting the design, implementation, and monitoring of efficient processes, policies, and internal controls throughout the organization. The ideal candidate will possess strong expertise in process optimization, compliance, and risk management, with a proven ability to collaborate effectively across business units within GMG. This role requires a highly motivated individual and a change leader who is passionate about driving digital transformation and enhancing operational efficiency while ensuring policy compliance and mitigating risks.

Core Responsibilities:

1. Process Improvement and Optimization:
   • Assist in identifying, evaluating, and implementing process improvements to increase efficiency, reduce costs, and enhance service quality.
   • Collaborate with cross-functional teams to map and streamline workflows, ensuring optimal use of resources and compliance with internal standards.
   • Conduct process assessments and audits to identify areas for improvement and recommend solutions to enhance productivity and mitigate risks.
2. Policy Development and Implementation:
   • Assist in drafting, reviewing, and updating company policies and procedures to ensure compliance with regulatory requirements, industry standards, and organizational goals.
   • Ensure that policies are consistently applied across departments, and support teams in understanding and adhering to company policies.
   • Provide guidance to departments regarding policy interpretation and implementation.
3. Internal Controls:
   • Support the design, implementation, and maintenance of internal control frameworks to safeguard company assets, ensure financial integrity, and prevent fraud or errors.
   • Conduct regular assessments of internal controls, identifying weaknesses or gaps, and work with relevant teams to develop corrective action plans.
   • Monitor compliance with established internal controls and provide recommendations for improvements as needed.
4. Audit and Risk Support:
   • Assist in coordinating internal audits to ensure compliance with financial, operational, and regulatory standards.
   • Help prepare audit documentation and respond to audit inquiries in a timely manner.
   • Monitor and report on audit findings and assist with the implementation of corrective actions.
5. Training and Awareness:
   • Conduct training sessions for staff on process improvements, policies, and internal controls to promote a culture of compliance and efficiency.
   • Provide ongoing support and clarification to departments regarding process and policy changes.
6. Reporting and Documentation:
   • Prepare and present regular reports on process performance, policy compliance, and internal control assessments to senior management.
   • Maintain accurate records of policies, procedures, and control documentation to ensure traceability and accountability.

Functional/Technical Competencies:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
• Understanding of regulatory requirements, industry standards, and best practices related to internal controls and process management.
• Must have Business Process Re-engineering experience in Retail, Pharma Manufacturing, and/or FMCG sectors.
• Prefer hands-on process optimization experience in relevant Business Units / functions.
• Implementation of Automation / RPA techniques.

Educational Qualification:

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• Relevant certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black belt) are a plus.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer:

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

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Your Role

We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will be responsible for understanding and mapping manufacturing operations business processes, identifying areas for improvement, and delivering data-driven recommendations to support strategic decision-making or business process performance optimizations.

Key responsibilities of this role:

• Gather and analyze business requirements from stakeholders.
• Translate business needs into functional specifications and technical requirements.
• Conduct gap analysis and identify areas for process improvement.
• Develop and maintain documentation including business cases, process flows, and user stories.
• Collaborate with cross-functional teams including IT, operations, and finance.
• Support project management activities such as planning, tracking, and reporting.
• Perform data analysis to support business decisions and identify trends.
• Assist in the development and execution of test plans to ensure solutions meet business needs.
• Provide training and support to end-users on new systems or processes.

Your Profile

• Bachelor's degree in business administration, Information Systems, Manufacturing Operations Engineering, or a related field.
• Minimum 4 years of experience in a business analysis or similar role in a Manufacturing Operations context.
• Real-world experience as a B.A. or P.P.O. in an I4.0 transformation / Smart Manufacturing context.
• Strong analytical and problem-solving skills.
• Good understanding of Manufacturing Operations Management performance.
• Proficiency in tools such as PowerPoint, Excel, and business process modeling tools.
• Excellent communication and interpersonal skills.
• Experience with Agile/Scrum methodologies.
• Certification such as CBAP, PMI-PBA, or similar is an advantage.

What You'll Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies

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Department: Customer Operations | Division: Commercial
Reports To: Manager WFM and RTM
Job Purpose The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs), sites, and languages. The role ensures smooth call routing, performance optimization, and effective coordination between du operations and outsourced partner centers. Duties and Responsibilities

• Monitor real-time call center performance and ensure achievement of daily service level targets.
• Manage and adjust routing tools to balance call volume distribution and meet performance and cost objectives.
• Coordinate with command centers, WFM, and partner sites to manage call flow and minimize service disruptions.
• Support outage management, escalation handling, and rapid issue resolution to maintain customer satisfaction.
• Analyze operational data, identify trends, and provide actionable insights to improve efficiency.
• Collaborate with internal teams and external partners to align on KPIs, business requirements, and performance improvement initiatives.
• Provide accurate reports and justifications for operational decisions to management.
• Support process optimization, risk identification, and implementation of corrective measures.
• Maintain clear and timely communication with all stakeholders to ensure operational consistency.

Requirements Education:

• Diploma in Business Administration or related field.

Experience:

• 13 years of experience in real-time management, WFM, or contact center operations (preferably in telecom).

Skills & Knowledge:

• Strong understanding of contact center operations, WFM processes, and real-time monitoring principles.
• Proficient in Cisco, Exony, and real-time management systems.
• Advanced MS Office skills (Excel, PowerPoint, Word).
• Strong analytical, coordination, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Core Competencies:

• Strategic thinking and results orientation.
• Customer-focused and quality-driven.
• Strong collaboration and teamwork.
• Data-driven decision-making.