1 958 Operations Managers jobs in the United Arab Emirates

Welcome to
MultiBank Group
, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking a
Business Operations Manager
to join our team. This is a pivotal role responsible for driving operational efficiency, ensuring smooth coordination across departments, and supporting the execution of key strategic initiatives. The Business Operations Manager will act as a bridge between senior leadership and internal teams, helping to turn decisions into action and keeping projects on track.

Key Responsibilities

• Oversee day-to-day business operations and ensure effective workflows across departments.
• Coordinate across multiple departments to ensure alignment, efficiency, and timely execution of projects.
• Monitor progress on key initiatives, track deliverables, and follow up with stakeholders.
• Analyze processes, identify gaps, and recommend improvements to enhance business operations.
• Prepare and review reports, presentations, and updates for leadership.
• Support leadership in decision-making by ensuring accurate and timely information flow.
• Manage special projects from planning through execution.

Qualifications & Skills

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• 5+ years of experience in business operations, project management, or a similar role.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Proactive, detail-oriented, and comfortable working with senior leadership.

Why Join Us?

• Work with an industry-leading global financial institution.
• Competitive salary and comprehensive employee benefits.
• Opportunities for professional growth and career advancement.
• Collaborative, inclusive, and dynamic work environment.
• Commitment to innovation and professional excellence.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

The successful candidate will be responsible for overseeing store operations, sales performance and customer satisfaction. This includes efficient visual merchandising, effective inventory management, staff motivation and retention, as well as adherence to set standards.

• Core Responsibilities:

• Lead the team to achieve sales targets and financial objectives through effective communication and goal-setting.

• Ensure proper loss prevention measures are in place and maintain compliance with cash handling procedures to prevent fraud and theft.

• Monitor all point-of-sale activities including sales transactions, order tracking, payment registration, inventory updates, customer service delivery, returns, refunds and gathering consumer feedback.

• Oversee cash transaction entry, manage petty cash, POS cash elements and change floats, ensuring accuracy and efficiency.

• Regularly audit store administration, resolve issues, assist with annual stock counts and conduct spot checks to maintain high standards.

• Handle customer complaints professionally and promptly, addressing issues according to company policy.

• Track sales performance, research market trends, identify critical business factors and propose action plans to increase sales and profitability.

• Analyze sales reports, provide insights on maximizing stock potential, and report on new and core collection performance.

• Ensure accurate stock management, including stock aging, loss, and space optimization.

• Coordinate maintenance with facilities and support asset lifespan optimization.

• Maintain adequate staffing levels for excellent customer service, prepare schedules and ensure shift coverage.

• Consider seasonal peaks and promotional events when preparing forecasts and staff rosters.

• Train staff in inventory management techniques, including receiving, stocking, and discrepancy resolution.

Required Skills and Qualifications:

• Key Requirements:

• Fluent English (written and spoken)

• Industry expertise and product/category knowledge

• Retail experience in GCC region

The Role Business Operations Manager – Protective Coating. Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore. Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client's facility. You will ensure service excellence, drive operational efficiency, and expand scope of services.

• Serve as the primary liaison for a major strategic industrial client.
• Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction.
• Identify opportunities to upsell or cross sell additional services and negotiate contract extensions.
• Monitor service delivery KPIs, financial performance, and drive margin improvement.
• Ensure strict HSE compliance and adherence to SLA requirements.
• Coordinate operations across logistics, quality, HSE, and finance teams.

• 8+ years in account or operations management within industrial services, coatings, or oil & gas.
• Experience managing large, strategic accounts or industrial client relationships.
• Technical understanding of surface preparation, coatings, and yard-based logistics.
• Strong commercial acumen and proven negotiation skills.
• GCC operational experience preferred.

The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SMEs. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

The Business Operations Manager is a key role responsible for overseeing and optimizing the operations of an organization. This position plays a crucial role in ensuring that business processes run smoothly and efficiently, aligning with the company s strategic goals. The Business Operations Manager works closely with other departments to develop and implement strategies that improve productivity and enhance customer satisfaction. Their primary aim is to drive operational excellence by implementing continuous improvement processes and ensuring resources are used effectively. The role requires strong leadership, analytical, and communication skills, as they will lead a team, manage budgets, and report on performance metrics to senior management.

• Develop and implement operational strategies aligned with company objectives and vision.
• Oversee daily operations to ensure optimal performance and organizational efficiency.
• Collaborate with department heads to streamline processes and improve productivity.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Manage operational budgets, ensuring efficient allocation of resources and cost control.
• Lead, mentor, and develop a team of operations staff for enhanced performance.
• Ensure compliance with industry regulations and standards at all operational levels.
• Conduct regular assessments to identify operational risks and implement mitigation strategies.
• Develop and maintain effective relationships with vendors, stakeholders, and strategic partners.
• Prepare reports and present findings to senior management for decision-making processes.
• Facilitate effective communication across departments to support operational objectives.
• Drive initiatives for process improvement and innovation in business operations.

• Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of five years of experience in a similar operations management role.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Proven analytical skills to evaluate complex business processes and data.
• Excellent communication skills for effective collaboration and stakeholder engagement.
• Strong understanding of financial principles and budget management experience.
• Demonstrated ability to drive continuous improvement and operational efficiencies.

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Welcome to MultiBank Group , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

We are seeking a Business Operations Manager to join our team. This is a pivotal role responsible for driving operational efficiency, ensuring smooth coordination across departments, and supporting the execution of key strategic initiatives. The Business Operations Manager will act as a bridge between senior leadership and internal teams, helping to turn decisions into action and keeping projects on track.

• Oversee day-to-day business operations and ensure effective workflows across departments.
• Coordinate across multiple departments to ensure alignment, efficiency, and timely execution of projects.
• Monitor progress on key initiatives, track deliverables, and follow up with stakeholders.
• Analyze processes, identify gaps, and recommend improvements to enhance business operations.
• Prepare and review reports, presentations, and updates for leadership.
• Support leadership in decision-making by ensuring accurate and timely information flow.
• Manage special projects from planning through execution.

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• 5+ years of experience in business operations, project management, or a similar role.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Proactive, detail-oriented, and comfortable working with senior leadership.

• Work with an industry-leading global financial institution.
• Competitive salary and comprehensive employee benefits.
• Opportunities for professional growth and career advancement.
• Collaborative, inclusive, and dynamic work environment.
• Commitment to innovation and professional excellence.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

Join a dynamic team as a Financial Operations Specialist in the United Arab Emirates. In this challenging role, you will be responsible for leading various processes such as Pricing, Closing, and Reporting. Your focus will be on ensuring timely and accurate delivery of key performance indicators, reporting, and comments.

• Lead Pricing process, Closing & Reporting process, Tracking and Budgeting until Gross Margin
• Organize monthly Gross margin performance review with commercial team
• Enhance Gross to Net investment controls and processes
• Budget Freight and Supply Chain costs in collaboration with Supply chain and logistic teams
• Budget Other General and Administrative expenses
• Analyze, comments and challenge Freight and Supply Chain costs on a monthly basis
• Analyze and comments Other General and Administrative expenses on a monthly basis
• Analyze and comments Personnel cost
• Guarantee the right allocation of SG&A expenses by Company, Market, Customer, Brand and department
• Participate actively to the regional budget execution and make suggestions to improve the performance
• Act as strong liaising agent between Finance team and other departments
• Ensure quality and timeliness of reporting processes as per Group deliverables
• Ensure implementation of dedicated reporting/ controlling requirements
• Ensure business controls are in place to safeguard business activities and that procedures and processes are documented and conform to Group standards and rules
• Perform ad hoc analysis and projects

• Bachelor's degree in Finance, Controlling or Accounting
• CPA or ACCA certification is an advantage
• 5/6 years of experience in Finance, ideally with Finance operational experience and high business acumen
• Communication skills and assertiveness/agility and business acumen
• Exposure to multi-cultural environment
• High attention to detail and accuracy

This is a great opportunity to work in a fast-paced and dynamic environment. If you have the required skills and qualifications, please apply now.

We are seeking a highly skilled Manager to provide exceptional support to our Relationship Management Teams. This role is critical in enabling teams to focus on business growth and building new relationships.

• Operational Excellence
• Adhere to departmental policies, processes, and standard operating procedures to ensure consistent work delivery.
• Maintain compliance with organisational values and ethics at all times to establish a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Customer Experience
• Prepare timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Provide excellent customer experience by handling customers directly or indirectly, managing service and complaints, and prioritising Customer First Behaviours:
• i. Managing First Impressions
• ii. Own the moment
• iii. Treat everyone like a customer
• iv. Keep the promise
• v. Manage moments of Misery

The Manager will act as a liaison between clients and internal departments and stakeholders, enhancing the client experience by servicing clients and providing operational and administrative support.

The Manager will provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements specified by relevant authorities.

1. Manage Customers at counters, handle customer requests, provide necessary guidance using knowledge of CIB Products and services, initiate customer requests, and raise them in the necessary workflow while adhering to checklists.
2. Attend to client service requests and arrange appropriate service either directly or by interacting with other Internal Departments or branches.
3. Attend to client issues and grievances, resolve or provide solutions, and mitigate factors that resulted in the client complaint/grievance.
4. Collect documentation required according to banks/regulatory requirements.
5. Assist AVP, VP, and Head of CCS in Transactional fulfilment and Service Level Agreements with clients (internal and external) to manage client experience.
6. Maintain timely and effective communications with clients and internal stakeholders.
7. Manage up-to-date records of correspondences and handled/resolved queries and service requests.
8. Responsible for security items held under custody, assure proof of delivery according to bank policy and procedure, and send original requests to RMT/Scanning/Other departments based on requests once transactions are processed.
9. Study and identify areas of improvement guarding risk factors attached to them.
10. Raise and Handle Customer Complaints, route and resolve by the CCS team within agreed SLA, analyse with stakeholders for root cause, and ensure non-repetition.
11. Assist AVP in enhancing Customer Experience Centre from CCS transactional experience.
12. Monitor and assist in day-to-day CCS activities in liaison with Off Shore Team.
13. Perform checks and controls while handling delivery of documents, ensure necessary checks are performed during Signature Verification and Call back process.
14. Perform reconciliation for all activities performed during the day, ensure all pending have been reported and actioned, and update DCFCL for further validation from respective Line manager.
15. Responsible for attending all calls and emails assigned to them/team with proper due diligence.
16. Follow guidelines related to risk, fraud, and security in relation to daily activities and report incidents to fraud/risk as they occur.
17. Participate in process improvement initiatives and contribute to testing and UAT assigned by the Line Manager.
18. Provide back-end support to Operations teams on:
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheques
• Payments related queries
• Charges related issues
• E-channels related issues
• Client Correspondence
• Exception handling
• Other CIB products request

This senior business strategist will be responsible for overseeing all branch and business operations, ensuring alignment with operational procedures, banking standards, and regulatory requirements. They will work on developing solutions for identified lapses, gaps, and new requirements.

• Ensure effective cascading of the functional strategy into departmental business plans.
• Create and implement company strategies and action plans that incorporate key performance indicators for the business and organization.

• Lead the talent development initiatives for the assigned department, collaborating with technical discipline experts.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department.

• Develop strategic outlook and plan for the business in conjunction with the CEO and other stakeholders.
• Monitor efficiency, productivity, business continuity, and evaluate resource requirements across.

• Identify benchmarks of performance qualitative and quantitative in conjunction with the Group Strategy Planning Department.
• Review, streamline, and sign off any new product service or processes intended to be introduced.

• Bachelor's degree in Finance.
• 15 years relevant experience in the banking and Financial Institutions sector.

The role of Operations Manager will focus on streamlining organizational efficiency and effectiveness by overseeing travel, logistics, event administration, and expense management.

Responsibilities include:

• Approval and coordination of travel arrangements and operations
• Review and compliance with company expense policies
• Planning and execution of corporate events four times a year
• Providing executive briefings and operational support as needed
• Overseeing global health, safety, and duty of care programs with comprehensive policies and practices
• Ensuring fairness and consistency in expense claim approval across teams and countries
• Coordinating with suppliers, scheduling meetings, handling delegated approvals for travel and expenses, and managing small projects or initiatives

• Exceptional academic achievements from high school and university
• Undergraduate degree in a technical or business field
• Proven track record of exceeding expectations
• Leadership and management skills
• Demonstrable good judgment in matters involving finances, policy, and interpersonal interactions
• Ability to work in a global, multicultural environment
• Excellent communication and interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness, and self-awareness
• Result-oriented, with a personal drive to meet commitments
• Ability to travel up to four times a year, for company events up to two weeks long