2 349 Operations Managers jobs in the United Arab Emirates

Business Operations Manager

This position plays a critical part in managing various disciplines related to business operations. The individual will be responsible for supporting offer preparation, leading assigned programs, and coordinating work packages to ensure timely delivery of contractual obligations.

• Act as a project manager for all business operations disciplines.
• Support the offer preparation phase for new business opportunities.
• Lead assigned programs and coordinate ILS work packages.
• Strengthen connections between services and engineering to influence system design for optimal supportability.
• Provide solutions for blocking points at the project level.

• Participate in creating proposals for customer projects.
• Implement required service and support structures.
• Ensure spare parts availability within customer projects.
• Conduct end-to-end tests of defined service processes.

Job title : EMEA Executive Office Program Manager

18 months Contractual Role

Salary Budget : AED 24000

Experience : 5-8 years

Customer and Partner Strategy

• Support customer and partner engagement strategies by preparing briefing documents, managing follow-ups, and tracking actions to maximize impact.
• Manage end-to-end planning and execution of executive country visits (virtual and in-person), including logistics, briefings, calendar management, and stakeholder alignment.
• Support customer/partner engagement process, including briefings, follow-ups, and action tracking.
• Establish and improve processes for executive engagement, leveraging data and insights to shape strategy.

Business Operations

• Support Business Manager in optimizing EMEA Rhythm of Business (RoB) processes, including business reviews, leadership team meetings, and events.
• Manage executive office budget, financial processes, and provide operational support for special projects and strategic initiatives.

Cross Group Collaboration

• Build trusted relationships with executive assistants, business managers, and stakeholders to ensure seamless execution of programs and country visits.
• Collaborate across teams to deliver comprehensive communications, presentations, and materials that span functions and groups
  .

Other Key Functions

• Engage with the EMEA executive office on business programs, special projects, and strategic initiatives (e.g., awards).
• Deliver end-to-end operational support across the EMEA Executive Office as needed.

Qualifications

Desired Experience

• Min of 5 years' experience in program management, business management, or senior stakeholder management, with a proven ability to balance multiple high-profile projects simultaneously.
• Strong executive communication skills, with attention to detail and experience producing compelling presentations and materials.
• Demonstrated ability to manage confidentiality without exception.
• Detail-oriented, highly organized, and a creative problem-solver.
• Proactive self-starter with a positive attitude and growth mindset
• Strong interpersonal and cross-group collaboration skills; able to influence, build relationships, and drive results.
• Comfortable navigating ambiguity and change; systems thinker able to distil complex information into actionable plans.
• Experience with vendor management and ability to quickly adapt and take ownership of projects.
• (Preferred) Experience supporting executive offices or similar high-impact environments.

Desired Attributes

• Detail-oriented with strong organizational and creative problem-solving skills.
• Proactive self-starter with a positive attitude and growth mindset.
• Strong interpersonal skills to build trusted relationships, collaborate, influence, and leverage resources.
• Comfortable navigating ambiguity and change.
• Strong cross-group collaboration skills and results-driven approach.
• Ability to scale processes across multiple areas or audiences and distil complex information into simple messages.

Welcome to
MultiBank Group
, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Role Overview

We are seeking a
Business Operations Manager
to join our team. This is a pivotal role responsible for driving operational efficiency, ensuring smooth coordination across departments, and supporting the execution of key strategic initiatives. The Business Operations Manager will act as a bridge between senior leadership and internal teams, helping to turn decisions into action and keeping projects on track.

Key Responsibilities

• Oversee day-to-day business operations and ensure effective workflows across departments.
• Coordinate across multiple departments to ensure alignment, efficiency, and timely execution of projects.
• Monitor progress on key initiatives, track deliverables, and follow up with stakeholders.
• Analyze processes, identify gaps, and recommend improvements to enhance business operations.
• Prepare and review reports, presentations, and updates for leadership.
• Support leadership in decision-making by ensuring accurate and timely information flow.
• Manage special projects from planning through execution.

Qualifications & Skills

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• 5+ years of experience in business operations, project management, or a similar role.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Proactive, detail-oriented, and comfortable working with senior leadership.

Why Join Us?

• Work with an industry-leading global financial institution.
• Competitive salary and comprehensive employee benefits.
• Opportunities for professional growth and career advancement.
• Collaborative, inclusive, and dynamic work environment.
• Commitment to innovation and professional excellence.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.

• Develop and lead a professional team to drive company success and improve individual performance
• Collaborate with training experts to establish a high-performing team standard
• Establish and manage weekly/monthly objectives for the team
• Ensure all employees maintain professional presentation according to company policies and deliver exceptional customer service to maximize sales and create a personalized experience
• Recruit top talent through strategic networking in your market
• Manage store financial reports and budgets (salary, expenses, inventory)
• Maintain attractive store displays as per visual guidelines
• Adhere to company standards and operations
• Collaborate with support departments to optimize resource utilization
• Coordinate with HR on policies, procedures, and development planning for the store team

Key Responsibilities include verifying invoices against purchase orders and supporting documents.

• Verify invoices against purchase orders and supporting documents.
• Code invoices to the general ledger account and submit for verification.
• Obtain approval for invoices from the appropriate department prior to processing.
• Maintain an up-to-date vendor/supplier database on the accounts payable system.
• Print and submit cheques with supporting documents.
• Reconcile main vendor statements monthly and resolve discrepancies with vendors.

Qualifications Required:

• Bachelor's degree in Accounting or a related field is mandatory.
• Previous experience in a 5-star hotel in UAE is highly desirable.
• Knowledge of Microsoft Office (Excel, Word) is essential.
• Accounting system knowledge is advantageous.

The benefits of this role include working for a diverse and inclusive company that values its employees. We provide equal employment opportunities and support individuals with disabilities. If you require specific accommodations, please let us know.

About our team, we are a dedicated group with significant IT experience who believe in simplifying business processes to enhance performance and accelerate business productivity.

We are seeking a skilled professional who understands client relationships and HR concepts and wants to be part of a successful startup.

• Sourcing/recruiting candidates from various job boards
• Coordinating with vendors/consultants/colleges for placement
• Engaging with candidates, offer management, and pre-onboarding
• Candidate sourcing and onboarding for the organization
• Conducting interviews - domain knowledge + HR discussions

Both the interview rounds will be conducted on the same day for shortlisted candidates. Results will be announced within a week's time.

• Superior communication and interaction skills (English)
• Strong analytical and logical reasoning abilities
• Should be sincere and hardworking, able to handle pressure
• Able to work independently
• Demonstrated management presentation abilities
• Self-motivated with business acumen skills

Business Skills:

• Able to handle end-to-end HR operations
• Capable of handling onboarding/exits and documentation
• Understanding of Indian payroll and compliance

Job Title: Business Operations Manager

As a Business Operations Manager, you will play a key role in supporting the Relationship Management Teams by providing operational services and support to their clientele. This includes assisting clients with various banking operations, such as account maintenance activities, corporate credit card operations, and cheque book requests.

You will be responsible for ensuring that all security items are held under your custody and obtaining proof of delivery as per bank policy and procedure. Additionally, you will study and identify areas of improvement, guarding against risk factors attached to them.

• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches.
• Attend to client issues and grievances and resolve or provide solution.
• Collect appropriate documentation required as per banks / regulatory requirement.
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations.
• Maintain timely and effective communications with clients and internal stakeholders.

Minimum Qualification:

• University Degree in Commerce or Banking.

Minimum Experience:

• Minimum 3 years experience in a Bank with an exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Back-office operating procedures.
• Excellent communication skills both in written / spoken at all levels.
• Analytical Self-motivated energetic flexible dynamic problem-solver ready to work in a challenging environment.
• Must be able to work independently and in a cooperative team environment.

This is a full-time position with no remote work option. As a Business Operations Manager, you will have the opportunity to work in a fast-paced environment where attention to detail, accuracy, and efficiency are of high importance.

We are seeking a highly skilled Manager to provide exceptional support to our Relationship Management Teams. This role is critical in enabling teams to focus on business growth and building new relationships.

• Operational Excellence
• Adhere to departmental policies, processes, and standard operating procedures to ensure consistent work delivery.
• Maintain compliance with organisational values and ethics at all times to establish a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Customer Experience
• Prepare timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Provide excellent customer experience by handling customers directly or indirectly, managing service and complaints, and prioritising Customer First Behaviours:
• i. Managing First Impressions
• ii. Own the moment
• iii. Treat everyone like a customer
• iv. Keep the promise
• v. Manage moments of Misery

The Manager will act as a liaison between clients and internal departments and stakeholders, enhancing the client experience by servicing clients and providing operational and administrative support.

The Manager will provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements specified by relevant authorities.

1. Manage Customers at counters, handle customer requests, provide necessary guidance using knowledge of CIB Products and services, initiate customer requests, and raise them in the necessary workflow while adhering to checklists.
2. Attend to client service requests and arrange appropriate service either directly or by interacting with other Internal Departments or branches.
3. Attend to client issues and grievances, resolve or provide solutions, and mitigate factors that resulted in the client complaint/grievance.
4. Collect documentation required according to banks/regulatory requirements.
5. Assist AVP, VP, and Head of CCS in Transactional fulfilment and Service Level Agreements with clients (internal and external) to manage client experience.
6. Maintain timely and effective communications with clients and internal stakeholders.
7. Manage up-to-date records of correspondences and handled/resolved queries and service requests.
8. Responsible for security items held under custody, assure proof of delivery according to bank policy and procedure, and send original requests to RMT/Scanning/Other departments based on requests once transactions are processed.
9. Study and identify areas of improvement guarding risk factors attached to them.
10. Raise and Handle Customer Complaints, route and resolve by the CCS team within agreed SLA, analyse with stakeholders for root cause, and ensure non-repetition.
11. Assist AVP in enhancing Customer Experience Centre from CCS transactional experience.
12. Monitor and assist in day-to-day CCS activities in liaison with Off Shore Team.
13. Perform checks and controls while handling delivery of documents, ensure necessary checks are performed during Signature Verification and Call back process.
14. Perform reconciliation for all activities performed during the day, ensure all pending have been reported and actioned, and update DCFCL for further validation from respective Line manager.
15. Responsible for attending all calls and emails assigned to them/team with proper due diligence.
16. Follow guidelines related to risk, fraud, and security in relation to daily activities and report incidents to fraud/risk as they occur.
17. Participate in process improvement initiatives and contribute to testing and UAT assigned by the Line Manager.
18. Provide back-end support to Operations teams on:
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheques
• Payments related queries
• Charges related issues
• E-channels related issues
• Client Correspondence
• Exception handling
• Other CIB products request

Job Purpose:

To support Relationship Management Teams by providing operational services and support to their clientele, enabling them to focus on business growth and building new relationships.

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with organizational values and ethics at all times to support the establishment of a value-driven culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.

The Manager will act as a liaison between clients and other internal departments, enhancing the client experience by servicing clients and providing operational and administrative support.

They will also provide advisory services to educate clients on account services and capabilities, usage of eChannels, banking regulations, and regulatory requirements as specified by the relevant authorities.

Responsibilities include attending to client service requests, resolving or providing solutions to client issues and grievances, collecting documentation, assisting in reviewing Service Level Agreements, maintaining effective communications, managing records, and studying areas of improvement.