What Jobs are available for Operations Managers in the United Arab Emirates?

What if you could shape a career as unique as you?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
The Global Advisory - Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP's global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
This position will act as a strategic enabler - fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.
+ Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
+ Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
+ Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
+ Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
+ Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
+ Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams - global resource pooling versus regional pooling etc;
+ Conduct benchmarking assessments on Big 4 and other management consultancies
+ Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
+ Work alongside Global Finance, Planning & Accounting teams to track Global Advisory against budgeted commercial KPI's set by the Global Leadership Team
+ Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
+ Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
+ Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
+ Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings
+ Bachelor's degree in Business Administration, Management, Finance, or a related discipline; a Master's degree is preferred.
+ 10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
+ Prior experience within a Big Four or leading management consultancy is highly desirable.
+ Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
+ Strong understanding of financial management, governance frameworks, and cross-functional coordination.
+ Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
+ Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
+ Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
Soft skills:
+ Excellent communication skills, ability to create strong concise messages and create powerful stories.
+ Strategic thinker, able to create a vision for the optimal operating models but also able implement.
+ Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
+ Strong project management and coordination skills to extract and pull required information and data.
**Imagine a better future for you and a better future for us all.**
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
**With us, you can. Apply today.**

This is a remote position.

Key Responsibilities:

Bid Management: Manage the end-to-end bid process, from opportunity identification to proposal submission, for large-scale IT projects in the banking sector. Develop and maintain a thorough understanding of the client's requirements, preferences, and evaluation criteria. Collaborate with the sales team, subject matter experts, and other stakeholders to develop winning bid strategies and proposals. Ensure compliance with company policies, procedures, and industry best practices. Sales Operations: Develop and maintain sales performance metrics, dashboards, and reports to track sales progress, pipeline growth, and conversion rates. Analyze sales data to identify trends, opportunities, and areas for improvement. Provide sales forecasting, pipeline management, and opportunity qualification support to the sales team. Develop and maintain sales playbooks, sales enablement materials, and other sales tools to support the sales team. Work with legal team for formation of agreements and contracts. Sales Strategy and Planning: Develop and execute sales strategies to pursue new business opportunities in the banking sector. Conduct market research and competitor analysis to stay up-to-date on industry trends and best practices. Collaborate with the sales team to develop account plans, sales plans, and opportunity plans. Collaboration and Communication: Work closely with the sales team, subject matter experts, and other stakeholders to ensure alignment and effective communication. Provide regular updates on bid progress, sales performance, and market trends to senior management and other stakeholders. Develop and maintain strong relationships with clients, partners, and internal stakeholders. Requirements

Requirements:

Education:  Bachelor's degree in Business Administration, Marketing, or a related field. Experience:  3-5 years of experience in bid management, sales operations, or a related field, preferably in the IT industry with a focus on banking. Skills: Strong understanding of the IT industry, banking domain, and sales operations. Excellent bid management, sales strategy, and planning skills. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office, particularly Excel, Word, and PowerPoint. Experience with CRM systems, such as Salesforce.com, is a plus. Personal Qualities: Results-driven and motivated individual with a strong desire to succeed. Strong team player with excellent collaboration and communication skills. Ability to work independently and manage multiple priorities. Benefits Attractive Salary packages: AED 10,000 - AED 15,000   Benefist required by law

Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records.

Responsibilities:

• Coordinate with the procurement department to order necessary maintenance materials and supplies.

• Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.

• Receive, inspect, and organize incoming materials and supplies.

• Ensure that materials are stored safely and efficiently, complying with company standards and regulations.

• Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.

• Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.

• Coordinate with other departments to prioritize maintenance tasks and minimize downtime.

• Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.

• Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.

• Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.

• Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.

• Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.

• Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.

• Support the Maintenance Manager in various administrative tasks as needed.

• Coordinating security passes for building access

• Liaising with third-party contractors as necessary

• Capturing before-and-after pictures of completed tasks.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a **new sustainable campus in Dubai,** which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
**About Eaton**
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Eaton is seeking an **Engineering Operations Manager** **for our Life Safety Division** to be responsible for leading and executing engineering programmes focused on New Product Introduction (NPI) and Value Analysis and Value Engineering (VAVE) across the Life Safety product lines. The successful candidate will drive programme delivery, ensure alignment with business goals, and foster cross-functional collaboration across global teams .
**What you'll do:**
- Leads the team in the NPI program management and VAVE functions across all Life Safety locations
- Leads the planning and execution of NPI and VAVE programs from concept to launch.
- Manages program scope, timelines, budgets, and resource allocation using PROLaunch methodology.
- Responsible for ensuring high quality of new products and enhanced existing products for all product lines
- Ensures compliance with engineering standards and regulatory requirements.
- Bringing in standard processes, methods and models to project management
- Building strong project managment capability within Life Safety
- Bringing in Strong Inter personal skills and a culture of on time delivery
- Bringing in engineering excellence to build discipline of on-time gates, and green metric culture to accelerate NPIs towards market launch
- Deployment of strong VAVE execution strategy, driving continuous improvement and cost optimisation
- Outside in perspective to driving innovation culture within Life Safety
- Collaborates with Product Line Managers to define technical roadmaps and prioritise engineering initiatives.
- Facilitates cross-functional team coordination across engineering, manufacturing, quality, and supply chain.
- Liase with global/EMEA Eaton program management, Engineering Functional excellence teams to ensure alignment
- Supervise (dotted) engineering teams present within the same site
- Establish and maintain an active and effective collaboration with other engineering leaders within Life Safety and within EATON.
- Encourage the teams to follow common processes of product development/Prolaunch across all developments"
**Qualifications:**
- Bachelor or master's degree of Engineering and PMP or equivalent project management certification.
- Minimum 7 years of experience in program management in engineering or product development in the electronics industry.
**Skills:**
- Proficiency knowledge of technologies in Life Safety or related product domains would be beneficial.
- Proven success at delivering NPI and VAVE projects - understanding project management tools and methodologies.
- Excellent organizational skills, attention to detail, ability to organize and prioritize the work, ability to work in team and to work under preasure.
- Communication, leadership and stakeholder management skills are important as well as working in a matrixed multi-site environment.
**What We Offer You:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Detailed induction support and well-structured onboarding
+ Balance your work and life with a hybrid worktime model
#LI-YH1
**Living and Working in Dubai**
_Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities._
_Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!_
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Budgets**
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
**Leading Food and Beverage Team**
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
**Additional Responsibilities**
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.
The Jetty Manager ensures the smooth, safe, and guest-focused operation of all jetty activities, including vessel scheduling, arrivals and departures, crowd control, luggage management, and coordination with marine and transport authorities. This role serves as the key link between the resort, captains, and marine operations - ensuring guests experience seamless transitions to and from the island.
The Jetty Manager embodies the brand's commitment to service excellence, safety, and operational efficiency while maintaining full compliance with RTA and Marine Authority standards.
**Your day to day**
**Guest Experience & Crowd Management**
+ **Oversee all guest arrival and departure procedures at the jetty, ensuring warm welcomes and smooth farewells.**
+ **Manage crowd flow during peak times, maintaining comfort, safety, and service quality.**
+ **Supervise valet and luggage handling teams to ensure prompt, organized, and secure service.**
+ **Conduct regular guest checks at the jetty to uphold service standards and anticipate guest needs.**
**Operational & Schedule Management**
+ **Plan and manage the daily schedule for all vessel arrivals, departures, and cargo transfers.**
+ **Coordinate closely with captains, marine crews, and island operations for punctual and efficient movements.**
+ **Supervise island and staff transfers, ensuring logistics align with operational demands.**
+ **Oversee the loading and unloading of guest supplies and resort materials.**
**Safety, Security & Compliance**
+ **Ensure all operations strictly follow RTA and Marine Authority guidelines.**
+ **Supervise jetty security personnel for both guest and staff movements.**
+ **Conduct safety inspections and risk assessments to maintain compliance and prevent incidents.**
+ **Lead emergency preparedness and evacuation procedures when required.**
**Authority Liaison & Documentation**
+ **Manage all necessary operational approvals and permits from relevant authorities.**
+ **Maintain accurate documentation, reports, and communication logs related to vessel and jetty operations.**
+ **Foster strong working relationships with marine, port, and transport authorities.**
**Jetty Maintenance & Presentation**
+ **Oversee the maintenance and cleanliness of the jetty, pontoons, and guest waiting areas.**
+ **Report and coordinate repairs or maintenance with the engineering team to ensure all facilities are in optimal condition.**
+ **Ensure all jetty areas reflect the resort's standards for aesthetics, safety, and guest comfort.**
**What we need from you**
**Qualifications & Experience:**
+ **Bachelor's Degree in Marine Operations, Hospitality, Logistics, or a related discipline.**
+ **Minimum 5 years' experience in marine transport or hospitality-based jetty operations.**
+ **Strong knowledge of RTA and Marine Authority regulations.**
+ **Proven leadership in team management and guest logistics coordination.**
+ **Excellent interpersonal, organizational, and communication skills.** **Valid marine operations or safety certification (preferred)**
**Personal Attributes:**
+ **Warm, confident, and service-oriented demeanor.**
+ **Strong leadership and decision-making capabilities.**
+ **Calm and composed under pressure.**
+ **High attention to detail with a focus on guest satisfaction.**
+ **Commitment to safety, professionalism, and operational excellence.**
**Working Conditions:**
+ **Based primarily at the jetty or marina terminal, with regular interaction between mainland and island facilities.**
+ **Flexible work schedule including weekends, holidays, and irregular hours as required by operational needs.**
+ **High visibility during guest arrivals and departures is essential.**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.