1204 Operations jobs in Abu Dhabi

We are seeking a Sales Operations expert to join our team. The ideal candidate will have strong analytical skills and be able to drive process improvement initiatives.

The role will involve reviewing opportunities for accuracy, provisioning orders on successful closure of deals, and supporting the Sales Operations Manager in improving sales data quality and processes.

Key responsibilities include:

• Data Quality Specialist
• Process Improvement Lead
• Sales Support Analyst

The successful candidate will have excellent communication skills, be proactive in identifying areas for improvement, and have experience with CRM systems.

Benefits include:

• A competitive salary package
• A performance-driven annual bonus
• Ongoing learning and development opportunities
• A dynamic and supportive work environment

Additional responsibilities may include:

• Distributed work arrangements
• Personalized learning budget
• Regular compensation reviews
• Recognition rewards
• Generous leave policies
• Employee assistance programs
• Opportunities for travel and collaboration

Job Title: Business Operations Manager

As a Business Operations Manager, you will play a key role in supporting the Relationship Management Teams by providing operational services and support to their clientele. This includes assisting clients with various banking operations, such as account maintenance activities, corporate credit card operations, and cheque book requests.

You will be responsible for ensuring that all security items are held under your custody and obtaining proof of delivery as per bank policy and procedure. Additionally, you will study and identify areas of improvement, guarding against risk factors attached to them.

• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches.
• Attend to client issues and grievances and resolve or provide solution.
• Collect appropriate documentation required as per banks / regulatory requirement.
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations.
• Maintain timely and effective communications with clients and internal stakeholders.

Minimum Qualification:

• University Degree in Commerce or Banking.

Minimum Experience:

• Minimum 3 years experience in a Bank with an exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Back-office operating procedures.
• Excellent communication skills both in written / spoken at all levels.
• Analytical Self-motivated energetic flexible dynamic problem-solver ready to work in a challenging environment.
• Must be able to work independently and in a cooperative team environment.

This is a full-time position with no remote work option. As a Business Operations Manager, you will have the opportunity to work in a fast-paced environment where attention to detail, accuracy, and efficiency are of high importance.

We are seeking a highly skilled Manager to provide exceptional support to our Relationship Management Teams. This role is critical in enabling teams to focus on business growth and building new relationships.

• Operational Excellence
• Adhere to departmental policies, processes, and standard operating procedures to ensure consistent work delivery.
• Maintain compliance with organisational values and ethics at all times to establish a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Customer Experience
• Prepare timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Provide excellent customer experience by handling customers directly or indirectly, managing service and complaints, and prioritising Customer First Behaviours:
• i. Managing First Impressions
• ii. Own the moment
• iii. Treat everyone like a customer
• iv. Keep the promise
• v. Manage moments of Misery

The Manager will act as a liaison between clients and internal departments and stakeholders, enhancing the client experience by servicing clients and providing operational and administrative support.

The Manager will provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements specified by relevant authorities.

1. Manage Customers at counters, handle customer requests, provide necessary guidance using knowledge of CIB Products and services, initiate customer requests, and raise them in the necessary workflow while adhering to checklists.
2. Attend to client service requests and arrange appropriate service either directly or by interacting with other Internal Departments or branches.
3. Attend to client issues and grievances, resolve or provide solutions, and mitigate factors that resulted in the client complaint/grievance.
4. Collect documentation required according to banks/regulatory requirements.
5. Assist AVP, VP, and Head of CCS in Transactional fulfilment and Service Level Agreements with clients (internal and external) to manage client experience.
6. Maintain timely and effective communications with clients and internal stakeholders.
7. Manage up-to-date records of correspondences and handled/resolved queries and service requests.
8. Responsible for security items held under custody, assure proof of delivery according to bank policy and procedure, and send original requests to RMT/Scanning/Other departments based on requests once transactions are processed.
9. Study and identify areas of improvement guarding risk factors attached to them.
10. Raise and Handle Customer Complaints, route and resolve by the CCS team within agreed SLA, analyse with stakeholders for root cause, and ensure non-repetition.
11. Assist AVP in enhancing Customer Experience Centre from CCS transactional experience.
12. Monitor and assist in day-to-day CCS activities in liaison with Off Shore Team.
13. Perform checks and controls while handling delivery of documents, ensure necessary checks are performed during Signature Verification and Call back process.
14. Perform reconciliation for all activities performed during the day, ensure all pending have been reported and actioned, and update DCFCL for further validation from respective Line manager.
15. Responsible for attending all calls and emails assigned to them/team with proper due diligence.
16. Follow guidelines related to risk, fraud, and security in relation to daily activities and report incidents to fraud/risk as they occur.
17. Participate in process improvement initiatives and contribute to testing and UAT assigned by the Line Manager.
18. Provide back-end support to Operations teams on:
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheques
• Payments related queries
• Charges related issues
• E-channels related issues
• Client Correspondence
• Exception handling
• Other CIB products request

Job Purpose:

To support Relationship Management Teams by providing operational services and support to their clientele, enabling them to focus on business growth and building new relationships.

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with organizational values and ethics at all times to support the establishment of a value-driven culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.

The Manager will act as a liaison between clients and other internal departments, enhancing the client experience by servicing clients and providing operational and administrative support.

They will also provide advisory services to educate clients on account services and capabilities, usage of eChannels, banking regulations, and regulatory requirements as specified by the relevant authorities.

Responsibilities include attending to client service requests, resolving or providing solutions to client issues and grievances, collecting documentation, assisting in reviewing Service Level Agreements, maintaining effective communications, managing records, and studying areas of improvement.

Attract a seasoned commercial operations expert to drive sales force effectiveness and operational alignment with business goals.

• Drive commercial operations and terms and conditions negotiations for the region across sales force effectiveness, sales support, and operational alignment with business goals.
• Lead contract negotiations while adhering to risk assessment policies.
• Implement efficient resource allocation strategies and quota planning to support commercial growth.
• Drive deal desk reviews with regional and global functions.
• Ensure deployment and compliance with Delegation of Authority (DOA) policies and commercial risk controls.
• Build and scale commercial capabilities through training and process standardization.
• Partner with sales, finance, legal, tax and insurance teams to align on best practices.
• Influence stakeholders to drive adoption of commercial best practices and change initiatives.
• Manage a team of commercial professionals providing coaching, mentoring, and leadership development.

The ideal candidate has a proven track record in managing sales force effectiveness, back-office operations and commercial process improvements. They have strong analytical skills and experience in data-driven decision making.

• Bachelor's degree in Business Administration or related field
• Minimum 10 years of experience in commercial operations, sales enablement, sales strategy or related roles
• Experience working in global or regional commercial operations roles within a multinational corporation

We are seeking a Business Operations Manager to lead our outlet operations, focusing on profitable performance and business goal achievement.

This includes accurate forecasting of customer demands, collaboration with management on strategic marketing initiatives, and maintaining high standards for outlet safety and sanitation.

• Lead the team in achieving successful outlet operations and meeting key performance indicators.
• Forecast business demands and work closely with management to develop effective marketing strategies.
• Ensure up-to-date staffing schedules and oversee regular maintenance activities.
• Maintain excellent outlet safety and sanitation standards, promoting a positive work environment.
• Manage team member performance, identify training needs, and deliver required supervision and staff training.

• At least 2-3 years of experience as an outlet manager or bar manager in the UAE region.
• Bachelor's Degree in a relevant field.
• Excellent command of spoken and written English communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and internet-based technologies.
• Possess a positive attitude, excellent interpersonal skills, and strong leadership abilities.

Job Title: Business Operations Manager

We are seeking a highly skilled and motivated Business Operations Manager to join our team. The ideal candidate will be responsible for managing a team, ensuring overall responsibilities are achieved, and projecting a positive image of the organization.

Key Responsibilities:

• Manage a team to ensure set targets are met/exceeded on time.
• E nsure the team fully adheres to organizational policies and procedures on day-to-day business management.
• Develop new strategies for the business in the respective area and build suitable plans to increase business.
• Celebrate high achievers by recognizing them in team meetings and create opportunities for other staff to compete for top positions in a healthy manner.
• Recognize staff training needs based on monthly performance evaluations and arrange training/coaching based on identified weaknesses.
• Conduct annual appraisals and recommend staff recognition.

Requirements:

• Familiarity with core banking systems.
• Exposure to Outlook, Email, and HR systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

We are seeking an individual to lead and supervise internal audit engagements. The role aims to provide assurance that internal controls promote efficiency, effectiveness, and reduce the risk of loss, while ensuring compliance with laws and regulations.

• Lead and manage technical audits—primarily covering key business functions and the Investment Life Cycle (ILC), including areas such as Strategy, Business Development, and Mergers & Acquisitions, from the planning phase to the reporting phase.
• Manage the audit team assigned on the audits to ensure the work is performed as per the quality requirements and completed within the assigned timelines.

Job Title: Outlet Supervisor

The ideal candidate for this position will have experience in supervising staff and ensuring excellent customer service. Key responsibilities include inspecting grooming and attire of staff, completing opening and closing duties, and monitoring dining rooms for seating availability and service safety.

• Staff Supervision: Ensure staff is working together as a team to deliver exceptional service and meet guest needs.
• Opening and Closing Duties: Complete tasks such as setting up necessary supplies and tools, cleaning equipment, and locking doors.
• Dining Room Monitoring: Monitor seating availability, service safety, and well-being of guests.
• Employee Management: Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

To be successful in this role, you will need:

• Education: High school diploma or G.E.D. equivalent.
• Experience: At least 2 years of related work experience and 1 year of supervisory experience.

Mission Statement: Marriott International is committed to being an equal opportunity employer and providing access to opportunity.