1207 Operations jobs in Abu Dhabi

We are seeking a detail-oriented Business Analyst to collaborate with clients and tech teams to analyze business problems and propose solutions. This role involves planning and designing business processes, gathering and analyzing business requirements, and creating test case scenarios.

The ideal candidate will have a degree in Business, IT, or a related field, experience in the insurance industry, and strong knowledge of Agile methodologies and tools. Fluency in both English and Spanish is required.

• Collaborate with clients and tech teams to analyze business problems and propose solutions
• Plan and design simple to moderately complex business processes and system modifications
• Gather, analyze, and document business requirements
• Create test case scenarios and support business application testing

• Degree in Business, IT, or a related field
• Experience in the insurance industry is required (health insurance or Insurtech preferred)
• Strong knowledge of Agile methodologies and tools (Scrum, epics, sprints)
• Familiarity with process documentation and technical writing

Fluent in both English and Spanish. Prior experience working for a tech vendor serving insurance clients is highly preferred.

A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful contribution to our team's success.

Key Responsibilities:

• Elicit and Analyze Requirements: Conduct comprehensive requirements gathering through interviews, workshops, surveys, and document analysis to capture functional and non-functional needs, business rules, and process flows.
• Process Modelling and Optimization: Analyze current state business processes to identify inefficiencies, design optimized future state processes, and develop clear process maps (e.g., BPMN).
• Data Analysis & Reporting: Interpret complex data sets to uncover insights, identify trends, and develop actionable reports to support strategic decision-making for business relations initiatives.
• Solution Assessment & Validation: Evaluate the feasibility of proposed solutions, facilitate User Acceptance Testing (UAT), define test scenarios, and ensure developed solutions align with business needs.
• Stakeholder Collaboration: Serve as a key liaison between business stakeholders, IT teams, and external partners, ensuring clear communication, consensus building, and effective expectation management throughout the project lifecycle.
• Customer/Partner Journey Mapping: Analyze and map the end-to-end journeys of various customer and partner segments to identify pain points and opportunities for improvement.
• Support Regulatory Adherence: Ensure that all defined requirements and proposed solutions adhere to relevant insurance regulations and compliance guidelines.

Requirements

• Minimum 3-5 years of experience as a Business Analyst, preferably within the Insurance or financial services industry.
• Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
• Demonstrated experience with full Software Development Life Cycle (SDLC) methodologies, with a strong preference for Agile (Scrum, Kanban) environments.
• Proven track record of working closely with diverse business and technical teams.
• Knowledge of key market trends and their impact on the insurance industry.

Key Skills

• Core Business Analysis: Mastery of requirements elicitation, documentation, scope management, process modelling (BPMN), data analysis, and solution validation (UAT support).
• Excellent Communication & Interpersonal Skills: Exceptional active listening, verbal, written, and presentation skills to effectively convey complex information to diverse audiences.
• Stakeholder Management: Proven ability to build strong relationships, manage expectations, and resolve conflicts with internal and external stakeholders.
• Problem-Solving & Critical Thinking: Highly analytical mindset with the ability to break down complex problems, identify root causes, propose practical, solution-oriented, and strategic solutions.

We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.

We are seeking a highly skilled and experienced Business Data Analyst to join our organization. The successful candidate will be responsible for collecting, analyzing, and interpreting data related to our operations.

• Collecting, analyzing, and interpreting large datasets related to our operations
• Developing effective reporting systems for management
• Identifying trends and patterns in the collected data
• Providing ongoing support throughout all stages of data analysis process
• Generating insights from data analysis and presenting them to key stakeholders

• Bachelor's degree in Computer Science, Mathematics, or a related field
• 3+ years of experience in data analysis
• Knowledge of SQL databases and programming languages such as Python or R
• Strong analytical skills with experience in using statistical techniques to draw conclusions from data
• Excellent communication skills with ability to explain results of analysis to stakeholders

We are seeking a highly skilled Administrative Coordinator to oversee day-to-day operations and ensure seamless functioning of all administrative processes.

Responsibilities:

• Manage and supervise a team of administrative staff, including receptionists, secretaries, and office assistants
• Create and implement policies and procedures to enhance office efficiency
• Oversee administrative tasks and manage expenses
• Monitor office supplies and ensure adequate stock levels
• Coordinate with other departments to ensure smooth communication and collaboration
• Handle employee relations issues and provide support to resolve conflicts or concerns
• Ensure compliance with all legal requirements
• Maintain accurate records and files for all administrative processes
• Conduct performance evaluations for administrative staff and provide training or development opportunities as needed

Requirements:

• Proven experience as an Administrative Coordinator or similar role in a fast-paced environment
• Bachelor's degree in Business Administration or relevant field
• Strong leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask, prioritize tasks, and meet deadlines
• Familiarity with basic accounting principles
• Fluent in English (Arabic proficiency is a plus)
• Valid visa or work permit for Abu Dhabi

We are seeking a highly skilled and experienced Location Manager to oversee daily operations at our branch. The successful candidate will be responsible for managing staff, optimizing processes, ensuring excellent customer service, and achieving business goals at the assigned location.

This is a challenging role that requires a results-driven individual with strong leadership and communication skills. If you have a passion for operations management and customer service, we encourage you to apply for this exciting opportunity.

The ideal candidate will have a bachelor's degree in Business Administration, Management, Logistics, or a related field, and at least 35 years of proven experience in a managerial or supervisory role. They will also possess a solid understanding of operations management, customer service, and staff supervision.

• Main Responsibilities:

  • Oversee all operations and activities at the location, ensuring efficiency and compliance with company standards.

  • Supervise and lead team members, including recruitment, scheduling, training, and performance management.

  • Manage location-specific budgets, expenses, and inventory to ensure cost-effectiveness.

  • Ensure high levels of customer satisfaction by delivering excellent service and resolving issues promptly.

  • Monitor KPIs and implement strategies to improve operational performance.

  • Enforce safety, quality, and regulatory compliance across all operations.

  • Coordinate with headquarters or regional management to align local goals with broader company objectives.

  • Maintain facility cleanliness, security, and functionality.

  • Prepare and submit reports on sales, staffing, and operational metrics.

  • Represent the company in the local community and with business partners, suppliers, or customers.

• Requirements:

  • Bachelor's degree in Business Administration, Management, Logistics, or a related field (or equivalent experience).

  • At least 35 years of proven experience in a managerial or supervisory role.

  • Strong leadership, communication, and interpersonal skills.

  • Solid understanding of operations management, customer service, and staff supervision.

  • Proficiency in Microsoft Office and experience with ERP/CRM or POS systems (depending on industry).

  • Ability to analyze data, create reports, and make data-driven decisions.

  • Exceptional organizational and problem-solving skills.

  • Availability to work flexible hours, including weekends or holidays if required.

• Preferred Qualifications:

  • Experience in retail, logistics, transportation, or hospitality industry.

  • Familiarity with budgeting, payroll, and supply chain operations.

  • Knowledge of local labor laws and safety regulations.

About the Role

We are seeking a highly organized and detail-oriented Administrative Support Professional to join our team. In this role, you will be responsible for driving daily business operations, from scheduling to team communication.

Your key responsibilities will include coordinating meetings, preparing agendas, and ensuring all action items are completed. You will also provide key administrative support across various departments, manage and maintain accurate company databases and records.

This is an excellent opportunity for individuals who possess strong organizational and multitasking skills, as well as excellent communication skills in English. Mandarin Chinese is a major advantage

You will work with multinational teams and customers from around the world, providing key support to drive business growth and success.

• A minimum of 3 years of experience in an administrative or business support role.
• Strong proficiency in MS Office Suite and collaboration tools (Teams, Lark, etc.).
• A proactive attitude and a passion for creating efficiency.

• Global Exposure: Work with international teams and customers, broadening your professional network and experience.
• Career Growth: Access to training programs and fantastic development opportunities, helping you advance in your career.
• Great Culture: Join a team that values respect, well-being, and employee engagement, creating a positive and supportive work environment.

We are seeking a highly organized and detail-oriented Office Support Specialist to support our office operations and management team. This individual will play a crucial role in maintaining an efficient and productive workplace by handling administrative tasks, coordinating communications, and assisting with internal processes.

• Perform daily clerical and administrative tasks to support the management team and staff.
• Manage schedules, appointments, and meeting arrangements for executives and managers.
• Handle all incoming and outgoing communications, including phone calls, emails, and letters.
• Prepare reports, memos, letters, invoices, and other documents using Microsoft Office.
• Maintain organized filing systems, both electronic and physical.
• Assist in the preparation of company presentations and internal documents.
• Monitor office supplies inventory and order new items as needed.
• Coordinate with vendors and service providers for office maintenance and procurement.
• Greet visitors, answer incoming calls, and direct them to the appropriate department.
• Help with HR-related administrative work, such as timesheets, leave tracking, and employee records.
• Support the onboarding process for new employees by preparing documentation and orientation schedules.

• Minimum 2 years of experience in an administrative or office assistant role.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills in English.
• Strong organizational and time-management abilities.
• High level of accuracy and attention to detail.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Professional demeanor and strong interpersonal skills.
• Familiarity with office management tools, such as printers, scanners, and basic IT systems.
• Diploma or Bachelor's Degree in Business Administration or a related field is preferred.

We are seeking a highly skilled Manager to provide exceptional support to our Relationship Management Teams. This role is critical in enabling teams to focus on business growth and building new relationships.

• Operational Excellence
• Adhere to departmental policies, processes, and standard operating procedures to ensure consistent work delivery.
• Maintain compliance with organisational values and ethics at all times to establish a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Customer Experience
• Prepare timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Provide excellent customer experience by handling customers directly or indirectly, managing service and complaints, and prioritising Customer First Behaviours:
• i. Managing First Impressions
• ii. Own the moment
• iii. Treat everyone like a customer
• iv. Keep the promise
• v. Manage moments of Misery

The Manager will act as a liaison between clients and internal departments and stakeholders, enhancing the client experience by servicing clients and providing operational and administrative support.

The Manager will provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements specified by relevant authorities.

1. Manage Customers at counters, handle customer requests, provide necessary guidance using knowledge of CIB Products and services, initiate customer requests, and raise them in the necessary workflow while adhering to checklists.
2. Attend to client service requests and arrange appropriate service either directly or by interacting with other Internal Departments or branches.
3. Attend to client issues and grievances, resolve or provide solutions, and mitigate factors that resulted in the client complaint/grievance.
4. Collect documentation required according to banks/regulatory requirements.
5. Assist AVP, VP, and Head of CCS in Transactional fulfilment and Service Level Agreements with clients (internal and external) to manage client experience.
6. Maintain timely and effective communications with clients and internal stakeholders.
7. Manage up-to-date records of correspondences and handled/resolved queries and service requests.
8. Responsible for security items held under custody, assure proof of delivery according to bank policy and procedure, and send original requests to RMT/Scanning/Other departments based on requests once transactions are processed.
9. Study and identify areas of improvement guarding risk factors attached to them.
10. Raise and Handle Customer Complaints, route and resolve by the CCS team within agreed SLA, analyse with stakeholders for root cause, and ensure non-repetition.
11. Assist AVP in enhancing Customer Experience Centre from CCS transactional experience.
12. Monitor and assist in day-to-day CCS activities in liaison with Off Shore Team.
13. Perform checks and controls while handling delivery of documents, ensure necessary checks are performed during Signature Verification and Call back process.
14. Perform reconciliation for all activities performed during the day, ensure all pending have been reported and actioned, and update DCFCL for further validation from respective Line manager.
15. Responsible for attending all calls and emails assigned to them/team with proper due diligence.
16. Follow guidelines related to risk, fraud, and security in relation to daily activities and report incidents to fraud/risk as they occur.
17. Participate in process improvement initiatives and contribute to testing and UAT assigned by the Line Manager.
18. Provide back-end support to Operations teams on:
• Account Opening documentation
• Account maintenance activities
• Corporate Credit Card operation
• Cheque book request
• Balance confirmation letters
• Return Cheques
• Payments related queries
• Charges related issues
• E-channels related issues
• Client Correspondence
• Exception handling
• Other CIB products request

This senior business strategist will be responsible for overseeing all branch and business operations, ensuring alignment with operational procedures, banking standards, and regulatory requirements. They will work on developing solutions for identified lapses, gaps, and new requirements.

• Ensure effective cascading of the functional strategy into departmental business plans.
• Create and implement company strategies and action plans that incorporate key performance indicators for the business and organization.

• Lead the talent development initiatives for the assigned department, collaborating with technical discipline experts.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department.

• Develop strategic outlook and plan for the business in conjunction with the CEO and other stakeholders.
• Monitor efficiency, productivity, business continuity, and evaluate resource requirements across.

• Identify benchmarks of performance qualitative and quantitative in conjunction with the Group Strategy Planning Department.
• Review, streamline, and sign off any new product service or processes intended to be introduced.

• Bachelor's degree in Finance.
• 15 years relevant experience in the banking and Financial Institutions sector.