309 Optimization jobs in the United Arab Emirates

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To support the Senior Manager in driving operational efficiency, process automation, and optimization initiatives within the Guest Delivery division. The Manager will play a pivotal role in identifying, developing, and implementing intelligent automation solutions, AI-driven processes, and digital enhancements across contact centers, guest experience touchpoints, and operational workflows.

Other Responsibilities :

• Identify process inefficiencies and support end-to-end re-engineering initiatives by leveraging digital tools, AI, and automation technologies.
• Assist in designing and deploying intelligent automation (IA) and AI solutions for guest-facing channels such as contact centers, chatbots, WhatsApp, and social media.
• Work closely with the Senior Manager and cross-functional teams to test, implement, and refine digital use cases aimed at enhancing guest experience and operational productivity.

• Manage and monitor the progress and effectiveness of automation projects, ensuring alignment with strategic objectives and KPIs.
• Collaborate with operational SMs to digitalize performance monitoring, KPI tracking, quality assurance, and complaint resolution workflows.
• Lead process mapping and documentation efforts to clearly define optimized operational flows and digital solutions.
• Actively contribute to the agile and design-thinking methodologies, promoting continuous improvement culture within Guest Delivery teams.
• Conduct regular analysis of automation performance metrics, cost savings, and guest satisfaction outcomes to identify further improvement opportunities.
• Liaise effectively with Digital Technology & Innovation (DTI) and other internal stakeholders to ensure seamless implementation and integration of digital initiatives.

• Bachelor's degree in business, Information Technology, Digital Transformation, or a related field.
• Minimum of 5 years' experience in process automation, digital transformation, or operational excellence roles, preferably within airlines, hospitality, or customer service-focused industries.
• Proficiency in automation tools, CRM platforms, AI technologies, and digital transformation methodologies.
• Demonstrated experience in process mapping, workflow optimization, and implementing digital solutions.
• Strong analytical skills, stakeholder engagement capabilities, and excellent communication skills.
• Familiarity with agile practices and continuous improvement methodologies (Lean, Six Sigma) is highly preferred.

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

To support the Senior Manager in driving operational efficiency, process automation, and optimization initiatives within the Guest Delivery division. The Manager will play a pivotal role in identifying, developing, and implementing intelligent automation solutions, AI-driven processes, and digital enhancements across contact centers, guest experience touchpoints, and operational workflows.

Other Responsibilities :

• Identify process inefficiencies and support end-to-end re-engineering initiatives by leveraging digital tools, AI, and automation technologies.
• Assist in designing and deploying intelligent automation (IA) and AI solutions for guest-facing channels such as contact centers, chatbots, WhatsApp, and social media.
• Work closely with the Senior Manager and cross-functional teams to test, implement, and refine digital use cases aimed at enhancing guest experience and operational productivity.

Accountabilities :

• Manage and monitor the progress and effectiveness of automation projects, ensuring alignment with strategic objectives and KPIs.
• Collaborate with operational SMs to digitalize performance monitoring, KPI tracking, quality assurance, and complaint resolution workflows.
• Lead process mapping and documentation efforts to clearly define optimized operational flows and digital solutions.
• Actively contribute to the agile and design-thinking methodologies, promoting continuous improvement culture within Guest Delivery teams.
• Conduct regular analysis of automation performance metrics, cost savings, and guest satisfaction outcomes to identify further improvement opportunities.
• Liaise effectively with Digital Technology & Innovation (DTI) and other internal stakeholders to ensure seamless implementation and integration of digital initiatives.

Education & Experience :

• Bachelor's degree in business, Information Technology, Digital Transformation, or a related field.
• Minimum of 5 years' experience in process automation, digital transformation, or operational excellence roles, preferably within airlines, hospitality, or customer service-focused industries.
• Proficiency in automation tools, CRM platforms, AI technologies, and digital transformation methodologies.
• Demonstrated experience in process mapping, workflow optimization, and implementing digital solutions.
• Strong analytical skills, stakeholder engagement capabilities, and excellent communication skills.
• Familiarity with agile practices and continuous improvement methodologies (Lean, Six Sigma) is highly preferred.

About Etihad Airways : Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines.

Recruitment Fraud Alert : Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

EEO Statement : Etihad Airways is an equal opportunities employer.

The role of Quantitative Trading Specialist or Manager involves designing, backtesting, and optimizing trading algorithms across crypto and FX markets.

• Develop and deploy systematic trading strategies to capitalize on market opportunities and drive business growth.
• Conduct in-depth analysis of high-frequency data to identify arbitrage or alpha opportunities in the crypto and FX markets.
• Monitor real-time performance of trading systems to ensure optimal results and refine risk parameters.
• Collaborate with engineering teams to maintain low-latency infrastructure that supports trading activities.
• Conduct post-trade analysis to improve trading outcomes and inform future trading decisions.

• Demonstrate expertise in programming languages such as Python, C, or Java to develop trading algorithms.
• Show a deep understanding of market microstructure and statistical modeling to make informed trading decisions.
• Possess experience in time-series analysis and backtesting to evaluate trading strategies.
• Hold knowledge of trading APIs, order types, and execution strategies to implement trades effectively.
• Excellent communication skills are essential for this role.

This is an exciting opportunity to work in a dynamic fintech environment and contribute to the development of innovative trading solutions.

Don't Just Work in Commercial – Revolutionize It.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the
internal innovators
. We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric.

This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs?

If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the
analytical engine
for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

What You'll Actually Do:

• Be a Detective:
  Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future:
  Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator:
  Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers:
  Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook:
  Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects:
  Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

We're Looking For Graduates Who Have:

• A degree in
  Business Administration, Commerce, Operations Management, Quality,
  or a related field
  .
• A
  problem-obsessed mindset
  – you can't leave a puzzle unsolved.
• Analytical superpowers
  – you love turning data into compelling stories.
• Communication skills
  to simplify complex ideas and influence others.
• A passion for commercial success
  and understanding what makes customers tick.
• No prior professional experience needed
  – we'll teach you the methodologies. Your fresh perspective is your advantage.

Why This Isn't a "Boring" Job:

High Impact:
Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning:
Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure:
Present your ideas to senior leaders and see them implemented across the company.

Career Springboard:
This role is your direct path to careers in
Commercial Management, Operations Leadership, Project Management, or Consulting
within a Fortune 500 company.

Our Commitments to Fresh Gradates:

• 12 Months of In-Depth Training:
  Engage in a well-rounded program that allows you to rotate through different roles within DP World's UAE operations. This hands-on experience will help you develop a wide range of skills and a deep understanding of our business, all within a structured timeframe that adapts to our dynamic environment.
• Quarterly Presentations:
  Regular opportunities will be provided for you to present your learning progress, share insights, and contribute innovative ideas. These presentations will help hone your communication skills and solidify your knowledge.
• Mentorship:
  Each trainee in DP World is assigned to a mentor to guide and coach him/her. The trainee is expected to meet the mentor on a monthly basis for 1 hour. These sessions must be initiated by the trainee and must be confidential and only shared between Mentor-Mentee and Emiratisation Team.
• Development:
  Take advantage of advanced training sessions, workshops, and developmental programs designed to keep you at the forefront of industry knowledge and best practices throughout the program.
• Professional Networking:
  Build strong connections with a diverse group of fellow graduates, fostering relationships that will support your career and professional journey within DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

About the job

We are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.

Key Responsibilities

• Map and analyze customer interactions across multiple touchpoints.
• Identify friction points and operational inefficiencies in the customer journey.
• Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.
• Optimize processes with the customer at the center of all initiatives.

Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service & exceelence goals into process design.

• Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.
• Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.
• Ensure all process changes align with established customer experience standards.
• Maintain and update SOPs for all relevant customer-facing functions.
• Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.

Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.

Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.

Qualifications & Experience

Education

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.

Certifications

• Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.
• Knowledge and experience of BPMN tools like aries, bizagi.

Experience

• 7 years in process improvement, operational excellence, or customer experience roles.
• Experience in insurance ,real estate , or service-based industries is highly desirable.

Job Type: Full-time

Pay: AED8, AED10,000.00 per month

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

We are seeking an experienced Process Optimization Specialist to join our organization. As a key member of our team, you will be responsible for analyzing and improving chemical processes within the company.

• Conduct thorough analysis of existing chemical processes to identify areas for improvement.
• Develop and implement strategies to optimize process efficiency and reduce costs.
• Collaborate with cross-functional teams to identify and implement solutions.
• Ensure compliance with safety regulations and industry standards.
• Research new technologies and processes to enhance production capabilities.
• Provide technical guidance and support to team members.

• Bachelor's degree in Chemical Engineering or a related field.
• Minimum of 5 years experience in process optimization within the chemical industry.
• Extensive knowledge of chemical processes, equipment, and materials.
• Strong analytical skills to identify areas for improvement.
• Experience with simulation software such as Aspen Plus or HYSYS preferred.
• Excellent communication skills and ability to work collaboratively.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.