1 215 Order Taking jobs in the United Arab Emirates

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Job Requisition ID: R7185

The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarity with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes, pricing, budgeting, and forecasting processes.

Communication

• Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
• Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
• Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
• Work Tracking: Maintain well-organized work tracking files.
• Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
• Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

Project Management

• Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
• Sample Requests: Load sample requests through SAP following evaluator submissions.
• Price Letters: Create price letters.
• Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successful delivery to the client. Escalate issues with Account Managers and courier providers if necessary.
• Product Codes: Request internal product codes for approved fragrances.

Order Management

• Technical Documents: Request technical documents following client requests.
• SAP Usage: Use SAP for fragrance and price registration.
• Specs Loading: Load specs on new fragrances for QC checks.
• Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
• Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
• Customer Master Data: Communicate with CMD to load/update accounts.

We are a world leader in taste, scent, and nutrition, offering our clients a broad range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unlocks our potential. We value a diverse mosaic of ethnic backgrounds, national origins, races, ages, genders, and veteran statuses. We strive for an inclusive work environment that allows each of our colleagues to bring their authentic selves to work, regardless of faith, gender identity, expression, sexual orientation, or disability.

Visit to learn more.

The Call Center Executive is the firstpoint of contact for inbound and outbound calls related to general inquiries,group bookings, VIP experiences, schools, camps, corporate visits, and socialmedia inquiries' responses. The role is essential in guiding potentialcustomers, capturing leads, and supporting the sales team in convertinginquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities:

. Inbound & Outbound Call Handling

• Answer all incoming calls promptlyand professionally, providing accurate information about offerings,tickets, and promotions.
  
• Make outbound calls to follow up onleads, incomplete bookings, or past group visits.
  
• Log all calls and interactions inthe CRM system.
  
• Respond to and resolve all inquiriescoming from social media platforms in a timely and professional manner.
  

2. Lead Qualification & ConversionSupport

• Identify potential leads and referthem to the appropriate sales executive for follow-ups.
  
• Qualify prospects by understandingtheir needs and suggesting appropriate packages or experiences.
  
• Support the booking process bycollecting client information and ensuring smooth handover.
  

3. Customer Service & IssueResolution

• Monitor, respond to, and engage withfollowers and customer inquiries in a timely and brand-appropriate manner.
  
• Handle customer inquiries, concerns,and complaints with professionalism and care.
  
• Provide solutions or escalatecomplex issues to the Sales Manager or relevant departments as needed.
  
• Maintain a friendly and positivetone to reflect the corporate image.
  

4. Collaboration & Reporting

• Work closely with the sales team tosupport lead tracking, feedback collection, and daily reporting.
  
• Share common queries and feedbackfrom customers to improve scripts, FAQs, and service delivery.
  

Participate in call quality reviews and ongoingtraining sessions


Requirements

Education


High school diploma or relevant certification (adiploma in communications or hospitality is a plus)


Experience:


• 1–2 years of experience in a callcentre or customer service role
  
• Excellent verbal communication andactive listening skills
  
• Strong organizational skills andattention to detail
  
• Ability to multitask and remain calmunder pressure
  
• Familiarity with CRM systems and phonehandling protocols
  

Ability to communicate fluently in English,Arabic is a plus


• Digital platforms and social mediareviews score
  
• Number of calls handled and responsetime
  
• Conversion rate of leads toqualified prospects
  
• Accuracy in data entry and leadrecording
  
• Customer satisfaction and callresolution scores
  

Support in achieving visitor number and revenuetargets


• Excellent communication and relationship-building abilities.
  
• Strong multitasking, time management, and problem-solving skills.
  
• Detail-oriented
  
• Team player with adaptability and stress management.
  
• Integrity and confidentiality in handling sensitive information.
  

Proactive approach to processimprovement and staying current with Sales practices


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The Call Center Executive is the first point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media inquiries' responses. The role is essential in guiding potential customers, capturing leads, and supporting the sales team in converting inquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities :

• Inbound & Outbound Call Handling
• Answer all incoming calls promptly and professionally, providing accurate information about offerings, tickets, and promotions.
• Make outbound calls to follow up on leads, incomplete bookings, or past group visits.
• Log all calls and interactions in the CRM system.
• Respond to and resolve all inquiries coming from social media platforms in a timely and professional manner.
• Identify potential leads and refer them to the appropriate sales executive for follow-ups.
• Qualify prospects by understanding their needs and suggesting appropriate packages or experiences.
• Support the booking process by collecting client information and ensuring smooth handover.

3. Customer Service & Issue Resolution

• Monitor, respond to, and engage with followers and customer inquiries in a timely and brand-appropriate manner.
• Handle customer inquiries, concerns, and complaints with professionalism and care.
• Provide solutions or escalate complex issues to the Sales Manager or relevant departments as needed.
• Maintain a friendly and positive tone to reflect the corporate image.
• Work closely with the sales team to support lead tracking, feedback collection, and daily reporting.
• Share common queries and feedback from customers to improve scripts, FAQs, and service delivery.

Participate in call quality reviews and ongoing training sessions

Requirements

Education

High school diploma or relevant certification (a diploma in communications or hospitality is a plus)

Experience :

• 1–2 years of experience in a call centre or customer service role
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with CRM systems and phone handling protocols

Ability to communicate fluently in English, Arabic is a plus

• Digital platforms and social media reviews score
• Number of calls handled and response time
• Conversion rate of leads to qualified prospects
• Accuracy in data entry and lead recording
• Customer satisfaction and call resolution scores

Support in achieving visitor number and revenue targets

• Excellent communication and relationship-building abilities.
• Strong multitasking, time management, and problem-solving skills.
• Detail-oriented
• Team player with adaptability and stress management.
• Integrity and confidentiality in handling sensitive information.

Proactive approach to process improvement and staying current with Sales practices

• Supports the local MOSE Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers related to motors and drives service portfolio.
• Prepares and supports in the preparation of technical and commercial offers based on customer specification requirements, local business and feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through information from general market and the Sales organization
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales team and local business to obtain better future results.

• 5+ years of experience

• Comprehensive technical understanding of a) Low Voltage Motors & Drives, b) Medium Voltage Motors & Drives - for ABB and competitors to support highly competitive and complex 3rd party replacement business
• Understanding of commercial terms and conditions - defend and negotiate profitable and risk-free contracts as per ABB guidelines
• Good team player.
• ABB Factory tools - MotSize, Drive Size, Cuusamo, DIB, BOL, Drive smart etc.
• Preferably some knowledge about drive-motor communication protocols to support the development of power train and ABB Ability offerings.
• Strong understanding of motors & drive as a system
• Relentless ownership, dedication, and thoroughness. Going the extra-mile and showing devotion for the mission.

Proficient in PC applications such as PowerPoint, Word, and Excel.

Strong command of English, both verbal and written.

Operations experience in the cleaning or facility management industry.

• Manage inquiries from potential and existing clients.
• Prepare and follow up on quotations.
• Input complete client information into the system.
• Ensure all confirmed jobs are accurately encoded in the system to prevent revenue loss.

• Ensure all jobs are completed to client satisfaction by verifying work daily.
• Prepare contracts for clients.
• Handle customer complaints for assigned clients, ensuring resolution to their satisfaction.
• Assign crew to confirmed jobs in the system.
• Create daily schedules for the crew.
• Provide reports on crew availability.

• Generate daily sales and booking log reports.
• Offer feedback on market prices and conditions proactively.
• Provide recommendations for sales and marketing strategies.

Sales Support Specialist, Cordant Solutions (UAE National Preferred). Baker Hughes, Abu Dhabi, United Arab Emirates.

• As a Sales Support Specialist, you will be responsible for activities and processes that help the sales organization achieve business objectives. You will contribute to the realization of an operational year plan for department activities.
• Creating and maintaining dashboards on as well as Tableau to support actionable recommendations for leadership.
• Reporting on Sales KPIs such as pipeline creation and proposals generated, tracked per sales manager.
• Analyzing sales forecasts in and generating reports on Sales Manager target achievement versus the annual plan.
• Reporting to the Commercial Excellence team the Sales team add-on / cross-selling bonus achievement.
• Supporting and participating in marketing activities and providing other administrative support.
• Maintaining Deal Machine / data quality and sharing reports with individual Sales Managers for rectification of any defects.
• Supporting the Sales Managers in onboarding new customers through the designated KYC process.
• Following up on PO / order booking status and ensuring all POs are booked in a timely manner each quarter.
• Managing industry event planning for the Sales team hosts/participates in and tracking leads generated during these events for ROI analysis.
• Acting as the focal point between the customer marketing team and Baker Hughes marketing team to manage post-event social media postings and relevant approvals.

• Have a bachelor's degree or an equivalent combination of education and/or experience.
• Proficient IT skills including MS Office/Outlook, Salesforce / Deal Machine (preferred), and Tableau Software.
• Strong organization and planning skills to manage all aspects of industry events.
• Ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Fluent in English and Arabic.
• Eligible to work in UAE without company sponsorship or legal restrictions.

We offer flexible working patterns where applicable, including up to 2 days of remote work from home or another work location.

Our people are at the heart of what we do. We invest in health and well-being, train and reward talent, and develop leaders at all levels. Benefits may include contemporary work-life balance policies, private medical care options, life insurance and disability programs, tailored financial programs, and additional elected or voluntary benefits.

About Us: Baker Hughes is an energy technology company providing solutions to energy and industrial customers worldwide. With a century of experience and operations in over 120 countries, our technologies and services aim to make energy safer, cleaner, and more efficient.

Equal Opportunity: Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R

**Job Description:**

• We are seeking a highly skilled and organized administrator to join our team in Abu Dhabi. The successful candidate will play a pivotal role in supporting the sales team and ensuring the smooth functioning of the sales department.

The Sales Administrator is responsible for handling administrative tasks, coordinating sales activities, and maintaining effective communication between internal teams and external clients.

Key Responsibilities:

1. Provide general administrative support to the on-site sales department.
2. Maintain confidentiality of sensitive information in handling of all documentation and sales process.
3. Maintain organized and up-to-date sales records and documentation.
4. Prepare and file necessary paperwork related to sales transactions.
5. Ensure compliance with company policies and legal requirements.
6. Act as a point of contact for customer inquiries and provide timely and accurate information.
7. Address customer issues and coordinate resolutions with the sales team.
8. Maintain positive relationships with clients through effective communication.
9. Generate and analyze sales reports for management review as per required formats.
10. Provide insights into sales performance and areas for improvement.
11. Facilitate communication between the sales team, other internal departments, and external stakeholders.
12. Schedule and organize meetings, conferences, and appointments for the sales team as necessary.
13. Assist in preparing sales presentations and materials.
14. Attend to walk-in customers and refer to the relevant person/team.
15. Ensure that any customer queries/matters are distributed to the appropriate agent in a timely manner
16. To prepare the contracts (in line with Savills process) in a timely and efficient manner
17. Liaising with clients through emails and telephone, responding in a professional and timely manner
18. Log all data, accounting, client, etc applying attention to detail and accurate information, in line with process
19. Identify and suggest process efficiencies to boost team productivity
20. Send and assign leads as per the required process and update the CRM.
21. Manage payment collection process of agent deals in line with the appropriate process
22. Prepare agent paperwork/files ready for accounts and end of month figures.
23. Build good client rapport through day to day liaison, aligned to the brand
24. Have a full awareness of the business to pass cross selling opportunities to management / appropriate colleague.
25. Work as a team member, sharing knowledge and experience to enhance efficiencies
26. Work closely with team members to deliver team goals and objectives

Requirements:

• Educated to degree level or equivalent or at least 5 years experience in an administrative role.
• Proven experience in sales administration or a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge of sales processes and customer service principles.
• Attention to detail and accuracy in data entry.
• Experience in working with in a client and customer facing role.
• Real Estate background is desirable, as well as experience in an Accounting or call Centre environment.

Benefits:

This is a fantastic opportunity to work in a dynamic and fast-paced environment. As a Sales Administrator, you will have the chance to develop your skills and knowledge, and contribute to the success of our team.

Join us and take the first step towards a rewarding career!

Do you enjoy providing an efficient support to team? Do you enjoy creating value and growth through new sales opportunities?

Join our Cordant Solutions Team

Baker Hughes - Cordant Solutions offers a plant-wide holistic suite of machine condition monitoring and protection hardware software and services that help achieve the highest level of asset reliability possible. Our solutions for pre-commissioning commissioning and maintenance shutdowns include specialized services for Oil & Gas power generation and other process industries.

As a Sales Support Specialist you will be responsible for:

• Creating and maintaining dashboards on as well as Tableau to support actionable recommendations for leadership team


• Reporting on Sales KPIs such as Pipeline Creation Proposals generated which are tracked per sales manager


• Analyzing sales forecasts in and generating reports on Sales Manager target achievement versus assigned annual plan


• Reporting to Commercial Excellence team the Sales team add-on / cross-selling bonus achievement


• Supporting and participate in marketing activities and providing other administrative support


• Maintaining Deal Machine / data quality and sharing reports to individual Sales Managers for rectification of any defects


• Supporting the Sales Managers in onboarding new customers through the designated KYC process


• Following up on PO / Order booking status and confirming all POs are booked in a timely manner each quarter


• Managing industry event planning for which the Sales team hosts / participates in and tracking leads generated during these vents for ROI analysis


• Being the focal point between customer marketing team and Baker Hughes marketing team to manage post-event social media postings and relevant approvals

To be successful in this role you will:

• Have a bachelors degree or equivalent combination of education and/or experience required


• Have proficient IT skills including MS Office/Outlook Salesforce /Deal Machine (preferred) Tableau Software


• Have strong organization and planning skills to manage all aspects of industry events


• Have ability to successfully multitask in a fast-paced environment


• Have winning mindset with well developed communication and interpersonal skills


• Be fluent in English and Arabic


• Be Eligible to work in UAE without company sponsorship or legal restriction.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:

• Up to 2 days working remotely from home or any other work location

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities


• Comprehensive private medical care options


• Safety net of life insurance and disability programs


• Tailored financial programs


• Additional elected or voluntary benefits

Required Experience: Unclear Seniority

Entry-Level Sales Coordinator

This role supports the sales objectives of a leading wholesale building materials company by meeting individual targets and ensuring seamless coordination across the entire order cycle. The successful candidate will contribute to sales volume, revenue growth, and new customer acquisition, enhancing the company's market presence in the region.

• Respond promptly to customer inquiries and provide comprehensive product information.
• Coordinate with technical and estimation teams to prepare accurate quotations.
• Work with area managers to prioritize high-potential projects.
• Send quotations to clients and follow up as needed.
• Implement strategies to improve quotation success rates.
• Follow up on proforma invoices after approval.
• Coordinate with logistics for material availability and reservation.
• Prepare internal requests for samples and sample boards.
• Manage delivery dates and keep customers informed.
• Oversee shipping processes to prevent delays.
• Organize documentation and materials for project submissions.

• Seniority level: Entry-level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Wholesale Building Materials

Apply online with your CV and optionally a cover letter.