22 Patient Support jobs in the United Arab Emirates

• Perform vital signs measurements & basic medical procedures
• Assist physicians with examinations & minor surgeries
• Conduct ECGs, phlebotomy & basic lab tests
• Maintain sterilization protocols & medical inventory
  

• Provide exceptional patient triage & support
• Educate patients on treatment plans & medications
• Ensure patient confidentiality & comfort
  

• Manage electronic health records (EHR) & medical documentation
• Schedule appointments & coordinate patient flow
• Handle insurance verification & billing support
  

• Follow DHA (Dubai Health Authority) regulations
• Maintain infection control standards
• Implement clinic safety protocols
  

• 5+ years experience in clinical medical assistance
• Proficiency with EHR systems (Cerner, Epic, or similar)
• Knowledge of medical terminology & coding (ICD-10)
  

• Valid DHA license or eligibility
• Certification in Basic Life Support (BLS)
• Diploma in Medical Assistance or related field
  

• Fluency in English (Arabic a strong plus)
• Excellent communication & bedside manner
• Strong organizational & multitasking abilities
  

• Updated CV
• Cover letter outlining your patient care philosophy
  

We are seeking a detail-oriented and patient-focused administrative professional to provide top-notch support to our healthcare team.

• The ideal candidate will be responsible for managing front desk operations, scheduling appointments, registering patients, and verifying demographic and insurance information.

Able candidates will possess excellent communication skills, both written and verbal, and be able to effectively coordinate with healthcare teams to ensure seamless patient care.

• This position requires strong organizational skills, the ability to multitask, and a high level of accuracy when entering data and maintaining records.

If you have a passion for delivering exceptional customer service and are looking for a rewarding role in a dynamic healthcare environment, please apply.

Job Title: Medical Assistant for Cardiac Care

About the Role:

We are seeking a highly skilled and compassionate Medical Assistant to support the efficient and safe operations of our cardiac catheterization laboratory.

• Responsibilities:
• Assist medical staff during procedures, prepare patients for treatment, and monitor vital signs.
• Collaborate with nursing and technical teams to maintain accurate documentation and ensure seamless workflow.
• Support multidisciplinary team members in delivering exceptional patient care and improving outcomes.
• Comply with health and safety regulations to create a safe work environment.

Requirements:

• High school diploma or equivalent; certification in healthcare preferred.
• Previous experience in a healthcare setting, preferably in cardiology.
• Basic Life Support (BLS) certification required; ACLS preferred.
• Strong understanding of clinical procedures, patient care, and effective communication skills.

What We Offer:

As a valued member of our team, you will have opportunities to grow professionally, contribute to high-quality patient care, and be part of a supportive environment that values collaboration and continuous learning.

Location: Remote (Open to candidates based outside the UAE)

About GluCare:

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables IoT devices machine learning and artificial intelligence to empower our clinicians and provide personalized data-driven coaching to our patients.

Job Overview:

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions coordinating appointments maintaining medical records and supporting the healthcare team in delivering exceptional patient-centered care. Additionally the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities:

• Schedule confirm and manage patient appointments efficiently including follow-ups and rescheduling.
• Address patient inquiries in person via phone or email providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours maintaining a high standard of patient care.

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports lab results and imaging studies for the healthcare team.
• Review all notes for missing documentation and promptly send them to the respective physicians for completion.
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests enabling the identification of patterns and opportunities for improvement.

• Assist physicians and healthcare staff with administrative tasks including preparation of documents and reports.
• Manage clinic correspondence including emails memos and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

• Monitor the clinics daily schedule and ensure effective time management for appointments.
• Coordinate with other departments such as laboratory pharmacy and imaging to streamline patient services.
• Assist in organizing staff meetings training sessions and other clinic events.

• Adhere to all clinic policies protocols and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

• Assist in data collection for the Research Department ensuring accurate and timely gathering of relevant information to support ongoing studies and projects.
• Collaborate with the research team to maintain organized and efficient data documentation.

• Understand follow and support all hospital infection control guidelines and protocols.

Education and Certification:

• Diploma or degree in healthcare administration medical assisting or a related field.
• Certification in medical administration is an advantage.

Experience:

• Minimum 2 years of experience in a similar role preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Technical Skills:

• Familiarity in using healthcare management systems such as EMR/EHR software.
• Strong computer skills including MS Office Suite (Word Excel Outlook).

Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Key Performance Indicators (KPIs):

• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.
• Resolution of medical enquiries within 4 hours.
• Frequency and resolution rate of incomplete documentation requests.
• Efficiency and accuracy in data collection for the Research Department.

Location : Remote (Open to candidates based outside the UAE)

About GluCare :

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized, data-driven coaching to our patients.

Job Overview :

The Medical Administrative Assistant at GluCare Integrated Diabetes Center will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care. Additionally, the role includes assisting the Research Department with data collection and ensuring timely resolution of medical enquiries.

Key Responsibilities :

Patient Coordination and Communication :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care.

Medical Records Management :

Administrative Support :

Operational Support :

Quality Assurance and Compliance :

Research and Data Collection :

Infection Control and Compliance :

Requirements

Education and Certification :

Experience :

Technical Skills :

Soft Skills :

Key Performance Indicators (KPIs) :

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care
  

• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Review all notes for missing documentation and promptly send them to the respective physicians for completion
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests, enabling the identification of patterns and opportunities for improvement
  

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
  

• Monitor the clinic's daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
  

• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
  

• Assist in data collection for the Research Department, ensuring accurate and timely gathering of relevant information to support ongoing studies and projects
• Collaborate with the research team to maintain organized and efficient data documentation
  

• Understand, follow, and support all hospital infection control guidelines and protocols
  

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Certification in medical administration is an advantage
  

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows
  

• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
  

• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
  

• Patient satisfaction scores related to administrative services
• Accuracy and timeliness of appointment scheduling and medical record updates
• Compliance with clinic policies and healthcare regulations
• Effective coordination with healthcare staff and other departments
• Resolution of medical enquiries within 4 hours
• Frequency and resolution rate of incomplete documentation requests
• Efficiency and accuracy in data collection for the Research Department

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

The Patient Care Coordinator serves as a vital link between patients, healthcare providers, and healthcare facilities, ensuring that patients receive the best possible care. This role involves managing patient appointments, handling logistics, and ensuring that all necessary information is properly communicated among healthcare professionals and patients. A Patient Care Coordinator must possess excellent communication, organizational, and customer service skills to efficiently manage the flow of healthcare services. This role is crucial for enhancing patient satisfaction and optimizing healthcare operations by coordinating different services and enabling effective collaboration between various stakeholders in the healthcare system.

• Coordinate patient appointments and follow-ups to ensure timely healthcare services.
• Manage patient files and medical records while maintaining confidentiality and accuracy.
• Serve as the primary contact between patients and healthcare providers for communication.
• Facilitate patient education regarding treatment options, prescriptions, and medical advice.
• Assist healthcare providers in managing schedules and optimizing patient flow efficiently.
• Address patient concerns and queries regarding their healthcare experiences and requirements.
• Develop and maintain positive relationships with patients, families, and healthcare teams.
• Ensure compliance with healthcare regulations and standards in all coordinating activities.
• Coordinate with insurance companies and billing departments for claims processing tasks.
• Monitoring patient progress and communicating updates to families and healthcare providers.
• Organize and participate in meetings related to patient care plans and improvements.
• Handle administrative tasks related to scheduling, communication, and documentation processes.

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Previous experience in a healthcare setting or in patient care coordination roles.
• Excellent communication skills, both verbal and written, for effective coordination.
• Strong organizational skills to manage multiple tasks and priorities simultaneously.
• Ability to maintain confidentiality of patient information in compliance with regulations.
• Proficiency in using healthcare management software and electronic medical records systems.
• Compassionate attitude and a patient-focused approach to care coordination roles.
• Ability to work independently as well as collaboratively within a diverse healthcare team.

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We are seeking a highly skilled and compassionate nursing professional to provide and coordinate patient-centric care under the supervision of a Registered Nurse.

The successful candidate will ensure compliance with ethical and professional standards set by regulatory authorities. This will involve delivering quality patient care, ensuring patient safety, creating a conducive environment for positive patient experiences, and contributing to a learning environment that builds employee competence.

Responsibilities include working effectively as part of a multi-professional team and utilizing excellent communication and interpersonal skills.

Requirements for this role include a Nursing Diploma and at least two years of OPD experience, preferably in a similar setting. The ideal candidate will be able to apply their knowledge and skills to drive positive outcomes and contribute to a collaborative work environment.

As an equal opportunities employer, we welcome applications from all qualified candidates who share our commitment to excellence and quality care.

We are seeking a skilled Patient Affairs Specialist to provide exceptional patient care and support in a fast-paced healthcare environment.

As a key member of our team, you will be responsible for welcoming patients, managing appointments, handling inquiries, and coordinating with medical teams to ensure seamless care.

Key responsibilities include:

• Providing warm and professional welcome to patients
• Managing patient check-ins and check-outs
• Coordinating patient appointments and scheduling
• Assisting with insurance verification and billing inquiries
• Serving as the primary contact for patient inquiries and concerns

To succeed in this role, you will require:

• Bachelor's degree in Healthcare Administration, Business, or related field (preferred)
• 2+ years experience in front-desk, patient affairs, or customer service roles (preferably healthcare or hospitality)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking skills
• Proficiency in EMR systems, CRM software, and scheduling tools

This is an exciting opportunity to join our team and contribute to delivering exceptional patient care. If you have a passion for providing outstanding customer service and working in a dynamic healthcare environment, we encourage you to apply.