211 Pfizer jobs in Dubai

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

• Bachelor's degree in Engineering (BE), Science (BSc), or a related field.

• Multilingual capabilities (proficiency in two or more languages).

Handpicked stories on AI, localization, and reaching audiences worldwide.

Overview

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world. We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Assurance team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC.

• Responsible for document management such as issuance, storage, retention and destruction of documents and records as per defined procedure.
• To ensure good documentation by all concerned personnel and all the documents are as per current GMP requirements and in-house SOPs.
• Preparation of standard operating procedure and provide training on SOPs.
• Responsible for maintaining audit documents such as regulatory and customer audit report and response.
• To ensure that batch production operations are carried out in accordance with cGMP and procedure mentioned in respective batch record.
• Monitoring of manufacturing/packing activities on routine basis.
• Ensure compliance in Warehouse, Manufacturing and Packing.
• To review the batch records including associated data, logbooks etc and to track monthly batch release activities.
• To review master documents.
• Ensure that cGMP requirements are been followed and monitored in the critical process areas.
• To ensure good documentation by all the concerned and all the documents are as per current GMP requirements and in-house SOPs.
• To participate and ensure satisfactory technology transfer, process validation, cleaning validation and hold time studies.
• To implement CAPA for internal & external audits.
• Responsible to participate in investigations.
• To participate in audits and to provide relevant information, when required.
• To prepare Product quality review.
• To Participate in qualification activities.
• Ensure safe work practices, and usage of recommended PPE during activity.
• Ensure compliance to EHS policy and its requirements.
• Responsible for management of document room including labelling and arrangement of files, storage, issuance, and retrieval on approved request.
• Issuance of batch manufacturing and packaging records to production department as per request.
• Any other responsibilities assigned by department head.

• Working knowledge of Microsoft Excel, Word, PowerPoint, etc.
• Relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance, Quality Control, and/or Drug Regulatory Affairs
• Experience with health authority inspections and third-party audits
• Understanding of pharmaceutical manufacturing and laboratory work (including familiarity with various analytical techniques) is a strong asset
  • Decision-making skills.
  • Excellent communications skills in English (verbal, written, listening, email writing)
• Technical writing skills
• Problem solving skills
• Understanding of manufacturing processes and/or quality systems elements
  • Data analysis skills are required
• Able to work in shifts
• Good communication skills.
• Ability to work as part of a team.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

We are seeking a highly skilled Quality Assurance Professional to lead our UAE operations.

Skill Sets :

Minimum 8 years experience in Enterprise Application Testing with strong knowledge of testing methodologies and Agile development frameworks.

Minimum 3 years experience leading an Application Testing team with excellent communication and client-facing skills.

Experience testing customer portals and complex enterprise applications, including test planning, case creation, execution, and automation.

Bachelor's degree in Computer Science or related field and relevant certifications.

Benefits

Job Type: Full-time

Work Environment: On-site

Additional Information : Terms and conditions apply. Joining time frame: up to 4 weeks.

We are seeking a Quality Director to lead our quality assurance efforts and drive continuous improvement across the organization.

The Quality Director will be responsible for developing and implementing quality assurance strategies, working with direct reports to ensure quality processes meet company standards, and analyzing data to identify trends and areas for improvement.

We are currently looking for Quality Assurance Lead for our UAE operations with the following Skill set and terms & conditions.

Skill Sets :

Minimum 8 years experience in Enterprise Application Testing

Minimum 3 years experience leading an Application Testing team

Experience testing customer portals and complex enterprise applications

Direct experience of enterprise application testing methodologies and Agile development methodology

Strong practice in test planning test case creation and execution including test automation

Strong communication skills and direct client facing experience

Joining time frame: 2 weeks (maximum 1 month)

Additional Information :

Terms and conditions:

Joining time frame: maximum 4 weeks

Remote Work :

No

Employment Type :

Full-time

Job Title: Quality Assurance Specialist

Description:

We are seeking a skilled professional to undertake quality inspections on material and manufactured items. This role is responsible for ensuring the successful delivery of engineering solutions for complex projects.

About the Role:

The ideal candidate will have an Engineering degree or similar, with a minimum 3 years of experience in the field. They should have a basic understanding of Engineering and Oil and Gas related technical requirements.

Key Responsibilities:

• Undertake quality inspections from a dimensional, visual, and non-destructive perspective;
• Maintain records for the Quality Documentary System;
• Coordinate with third-party companies subject to project requirements;
• Prepare Fabrication Data Books in conjunction with the project team.

Required Skills and Qualifications:

• Educational background: Engineering degree or similar;
• Industry knowledge: Minimum 3 years of experience in the field; basic understanding of Engineering, and Oil and Gas related technical requirements;
• Essential technical skills: Understanding of related standards (ASM B31.3, API, ASME IX, AWSD1.1), good technical knowledge of production and manufacturing standards and tolerances, Welding Inspector certification (CSWIP or AWS-CWI) is beneficial;
• Essential soft skills: Attention to details, task Management, collaboration.

Location: Dubai, United Arab Emirates

Country: UAE

Role Overview

The Quality Assurance Officer ensures that client interactions, lead management, and complaint-handling processes meet Provident's internal quality standards, compliance requirements, and customer-first values. This role plays a critical part in maintaining service excellence, driving continuous improvement, and safeguarding client trust through structured monitoring, analysis, and feedback mechanisms.

Key Responsibilities

1. Call Monitoring & Evaluation

• Conduct daily random quality checks on inbound and outbound agent-client calls.
• Assess compliance with internal quality standards, professional communication etiquette, and regulatory requirements.
• Verify adherence to lead management procedures, escalating deviations to line managers or the CIO.
• Provide constructive feedback to agents to drive performance improvements and consistency in service delivery.

2. Lead Quality & Management

• Audit all junked/discarded leads to confirm genuine client disinterest.
• Identify potential business leads and recommend reassignment to active agents as instructed by the CIO.
• Ensure CRM protocols and guidelines are strictly followed in lead handling.

3. Net Promoter Score (NPS) & Client Feedback

• Conduct follow-up calls with clients to capture NPS ratings and qualitative feedback.
• Analyze NPS trends, preparing monthly insight reports for management.
• Recommend training and process improvements based on client feedback insights.

4. Root Cause Analysis (RCA)

• Investigate recurring quality issues, complaints, or low NPS feedback.
• Identify operational bottlenecks or patterns contributing to service gaps.
• Work closely with the CIO to design corrective and preventive measures.

5. Client Complaints Handling & Feedback Escalation

• Manage complaints submitted via Google Reviews, Complaints Form, Reception, or other channels.
• Acknowledge, document, and escalate complaints to the appropriate teams for timely resolution.
• Maintain thorough complaint records in the CRM, tracking issues, actions taken, and final outcomes.
• Deliver monthly complaint trend reports with improvement recommendations.

6. Custom Call Checks & Campaign Reviews

• Conduct targeted call checks for special business needs, campaigns, or agent performance concerns.
• Provide evaluation summaries and insights for short-term initiatives or projects.

7. Team Collaboration & Training

• Partner with Sales, Customer Service, and Operations teams to ensure client interactions reflect Provident's quality promise.
• Contribute to the design and refinement of QA frameworks, templates, and evaluation rubrics.

Requirements

Experience

• 1–2 years of experience in quality assurance, customer service, sales, or real estate.
• Proven track record in quality monitoring, client communication, and complaint resolution.

Skills

• Excellent written and verbal communication in English (Arabic proficiency is a plus).
• Proficiency with CRM platforms (e.g., Bitrix24) and feedback tools (e.g., Google Reviews).
• Advanced Microsoft Excel skills (pivot tables, charts, formulas) for data analysis.
• Strong documentation and reporting abilities to present insights clearly and concisely.

Core Competencies

• High attention to detail with an analytical and structured approach.
• Strong problem-solving skills with expertise in identifying and addressing root causes.
• Ability to manage multiple tasks, prioritize effectively, and perform under pressure.
• Client-first mindset and proactive approach to continuous improvement.

Preferred Qualifications

• Experience in real estate brokerage or sales industry.
• Familiarity with Net Promoter Score (NPS) methodology and customer satisfaction metrics.
• Knowledge of Root Cause Analysis techniques (e.g., 5 Whys, Ishikawa Diagram).
• Awareness of compliance and regulatory standards in sales, customer service, or real estate.

In this role, you will have the opportunity to work closely with one of our esteemed clients, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: Quality Assurance Tester

Job Responsibilities:

1. Conduct comprehensive testing of software applications to identify and report defects, ensuring the delivery of high-quality products.
2. Develop and execute test plans, test cases, and test scripts, ensuring coverage of all functional and non-functional requirements.
3. Collaborate with cross-functional teams to gather and analyse project requirements, ensuring clear understanding and alignment.
4. Participate in test design and strategy discussions, providing valuable insights and recommendations.
5. Perform various types of testing, including functional, regression, performance, security, and usability testing, to ensure robust software functionality.
6. Document and track identified issues, defects, and enhancements using appropriate bug tracking tools, facilitating effective communication and resolution.
7. Conduct root cause analysis of defects, working closely with development teams to troubleshoot and resolve issues in a timely manner.
8. Validate fixes and enhancements, retesting impacted areas to ensure successful resolution and prevent regression.
9. Collaborate with developers to establish and maintain automated testing frameworks and scripts, optimizing testing efficiency and accuracy.
10. Continuously monitor and evaluate testing processes, identifying areas for improvement, and implementing best practices to enhance overall quality assurance procedures.

Qualifications:

1. Bachelors degree in Computer Science, Information Technology, or a related field.
2. Relevant certifications in software testing (e.g., ISTQB, CSTE) are a plus.

Experience:

1. Proven experience as a QA Tester with a minimum of 4 years in web and mobile application testing.
2. Strong experience in designing and executing test cases for both web and mobile applications.
3. Hands-on experience in test automation using Selenium for web applications.
4. Familiarity with mobile testing tools and frameworks (e.g., Appium) for Android and iOS platforms.

Benefits and Perks:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Flexible work arrangements, including remote work options.
• Employee recognition programs and a collaborative team environment.