268 Pharmacy Support Staff jobs in the United Arab Emirates

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

JOB TITLE:

Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties

ROLE SUMMARY:

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

ROLE PROFILE:

1. Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
2. Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
3. Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
4. Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
5. Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

REQUIREMENTS:

• High school diploma or equivalent required
• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Join Aemitti as a Customer Service Manager

Location: Dubai

Salary: 8,857 per month Approx. (Exchange rate & experience considered)

Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)

About Us

We are launching an exciting new venture and are currently seeking an experienced Customer Service Manager to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.

At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you’re passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.

About the Role

As our Customer Service Manager, you will lead a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported.

You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients.

As the first voice people hear when contacting Aemitti, we’re looking for someone with a clear, confident English accent and exceptional interpersonal skills. You’ll need to be warm, professional, and able to build trust from the very first interaction.

Key Responsibilities:

• Lead and mentor the customer service team
• Ensure timely response to all client and care worker queries
• Monitor electronic call systems and ensure shifts are confirmed
• Investigate service discrepancies and escalate where necessary
• Manage complaints and safeguarding concerns professionally
• Ensure team performance meets agreed KPIs
• Deliver regular 1-2-1s and support development through coaching
• Support wider care teams with admin and coordination tasks

Why Join Aemitti?

- Be part of a team that truly values integrity, compassion, and excellence

- Opportunities for career development and training

- A role where your leadership makes a real difference

- Supportive work culture that values your voice and ideas

Ready to Lead with Compassion?

If you're a strong leader with a passion for customer care and making a real impact, we’d love to hear from you!

Skills

What We’re Looking For:

Minimum 5 years’ customer service experience (English-speaking environment)

At least 3 years in a supervisory or managerial role

Strong communication, planning, and leadership skills

Passion for supporting vulnerable people and delivering top-tier service

C1 English language level or equivalent

Calm under pressure and highly organised

Willingness to work flexible shifts including nights and weekends

Desirable: Experience in the care sector

Our client — a renowned French multinational with a strong global presence — is expanding its team in Dubai and looking for a dedicated Customer Service Executive to join their growing B2B service team.
About the Role:
Business-to-Business (B2B) position — tracking and managing client packages
Office located in Dubai Investment Park (DIP)
Hybrid working model for work-life balance
Minimum 1 year of experience in customer service

Career growth opportunities:
Annual salary increments
Promotion opportunities every 2 years
Supportive team and a company that invests in your development
If you’re passionate about customer service and looking to grow with a company that values its people — this is the role for you!

Customer Service Executive

Dubai Investment Park (DIP), UAE

Hybrid (3 days in office, 2 days work from home)

AED 14,000 per month

Our client is a renowned French multinational with a strong global presence. They are expanding their team in Dubai and are looking for a dedicated Customer Service Executive to join their growing B2B service team.

• Manage and track client packages in a Business-to-Business (B2B) environment.
• Provide excellent customer service to clients.
• Work collaboratively within a supportive team.

• Minimum 1 year of experience in customer service.
• Excellent communication skills.
• Ability to work in a hybrid model.

• Career growth opportunities.
• Annual salary increments.
• Promotion opportunities every 2 years.
• Supportive team environment.
• Company invests in your development.

If you are passionate about customer service and looking to grow with a company that values its people, this is the role for you.

United Arab Emirates