31 Platform Support jobs in the United Arab Emirates

• Responsibilities :
  • Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform)
  • Handle support requests via phone and email in a courteous and timely manner
  • Record user information, issue details, troubleshooting steps, and resolution actions
  • Perform remote diagnostics and resolve software-related issues
  • Escalate unresolved problems to vendors or developers when necessary
  • Collaborate with other teams to understand workflows and suggest systemimprovements
  • Participate in testing and deployment of new features and application updates
  • Conduct regular system audits for performance, security, and compliance
  • Maintain documentation including user guides, FAQs, and support procedures
  • Follow up with users to confirm issue resolution and satisfaction
  • Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs,browsers, email clients, GDS software, etc.)
  • Occasionally support general help desk issues outside of business apps
  • Be available for extended hours or on-call rotations as required Requirements :
  ● Associate’s degree in MIS/CIS or equivalent experience
  ● At least 5 years of experience in end-user support within a business environment
  ● Hands-on experience with Microsoft technologies and business applications; Mac OSsupport is a plus
  ● Familiarity with ITSM tools and ticketing systems
  ● Strong troubleshooting and research skills
  ● Excellent verbal and written communication skills
  ● Ability to explain technical concepts clearly to non-technical users
  ● Strong interpersonal and problem-solving abilities
  ● Highly motivated, detail-oriented, and capable of prioritizing tasks
  ● Willingness to travel occasionally and work on a flexible schedule

Welcome to our Careers section! We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

• Ready to work in the Support team.



• Provide immediate response to customer inquiries in accordance with service standards.



• Provide support to current installed based customers.



• Provide the link between our customers and the InterSystems Global Support organization.



• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.



• Provide application support for the TrakCare Hospital Management System.



• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.



• Escalate Open (unresolved) problems in accordance with current policies and procedures.



• Conduct individual and group training, product demonstrations and workshops as required.



• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.



• Be a Subject Matter Expert (SME) for TrakCare.



• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.



• If required, work with our partners to identify potential changes within the parameters of the product.



• Participate in on-site support if required.



• Participate in the on call 24-hour roster service.

• General aptitude for solving problems and using technology to improve processes.



• Understanding and experience in product solutions support.



• Understanding and experience with Hospital Information Systems.



• Proven ability to think laterally and come up with innovative solutions for software product Support.



• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.



• An ability to handle multiple tasks simultaneously and within tight time constraints.



• Proven ability to work through problems with different customer groups achieving positive outcomes.



• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems



• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes:

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Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .

Are you a detail-oriented problem solver with a knack for application support? Dicetek LLC is seeking an Application Support Specialist - Exim Bills to join our team in Abu Dhabi, UAE. This role is integral to ensuring seamless functionality and reliability of our applications while providing exceptional support to our clients. With Dicetek, you'll have the opportunity to excel in an environment that values innovation and professional growth.

Provide specialized support for Exim Bills applications, ensuring top-tier performance and reliability.
Troubleshoot and resolve application-related issues efficiently, maintaining high service levels.
Collaborate with cross-functional teams to analyze and improve application processes.
Document technical procedures, issues, and solutions to support knowledge management.
Stay updated with the latest trends in Information Technology to recommend and implement improvements.

Bachelors of Computer Science or Equivalent
Experience in Application production support within the ITIL Framework.
Excellent knowledge and hands on experience in
Application trouble shooting, configuration and maintenance.
Application performance tuning and optimization
Resolution of tickets with quality and within SLA
Proactive monitoring and incidents analysis
Experience in Workflow maintenance and Configuration
5+ years of experience at a relevant Technical position in large organizations
Functional knowledge on Exim bills / Trade Finance products viz. (Import LC, Export LC, Collection, Guarantees)
Java debugging knowledge.
Hands on experience in Unix commands
Very good knowledge in Oracle - SQL & PL/SQL
Experience in handling interface related issues and good idea about the Middleware systems like TIBCO/ OpenAPI/ MicroServices.
Relevant Industry Standard Certification, ITIL.etc.

Dicetek LLC is a forward-thinking IT solutions provider committed to empowering businesses with innovative technology services. With a passion for creating value-driven solutions, our mission is to deliver unparalleled expertise and support to our clients. As industry leaders in Information Technology, we uphold values of collaboration, adaptability, and excellence in every project we undertake. Learn more about us at dicetek.net.

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are currently looking for a Trading Application Support Specialist(W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges.) and be their primary point of contact for technical support. If you join us, you will:

• Issue Analysis and Resolution:
• Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes.
• Define the severity and area of each issue, ensuring accurate classification and prioritization.
• Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution.
• Customer Communication and Support:
• Serve as the primary point of contact for customers, addressing their requests through resolution or escalation.
• Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing.
• Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB).
• Deployment and Training:
• Deploy products at customer sites, ensuring seamless integration and functionality.
• Provide training sessions to clients, including both end-users and IT teams, to optimize product utilization and proficiency.
• International Support and Schedule Flexibility:
• Support both local and foreign customers, adapting to an international context with multinational clientele.
• Work from Sunday to Thursday inclusive, from 8 am to 5 pm.

Benefits of this position:

• Engage in a dynamic technical and functional landscape, encompassing algorithmic trading platforms, low latency, multi-threading, real-time systems, and the intricate realms of trading and finance.
• Join a team comprised of highly skilled and talented individuals, fostering a collaborative and stimulating work environment.
• Be part of an ethical and equitable employer, committed to fairness and integrity in all aspects of business.
• Experience genuine camaraderie within an international setting, fostering a real human team spirit that transcends borders.
• Enjoy the benefits of a well-being and environmentally conscious company, featuring initiatives such as social climate surveys, green initiatives, 360 assessments, and a relaxed dress code.
• Receive personalized support and guidance through a dedicated onboarding program tailored to your needs and goals.

Skills and requirements:

• Bachelor's or Master's degree in Computer Science or Software Engineering, demonstrating a strong understanding of Information Systems and Technology.
• Minimum 1-2 years of experience in Client Service or Finance roles, particularly in trading, preferably within Fintech or Capital Market businesses.
• Proficient in problem-solving and analytical skills, adept at troubleshooting system issues effectively.
• Exhibits strong customer service skills, delivering professional, compassionate, and effective assistance with a commitment to service excellence and satisfaction. Includes project management abilities.
• Displays a keen interest in financial trading support environments and Electronic Trading solutions, with a positive, dynamic, can-do attitude, and the ability to thrive under pressure.
• Possesses excellent interpersonal and communication skills, with fluency in both English and Arabic, facilitating effective communication both internally and with customers.
• Essential knowledge in Linux, along with a basic understanding of SQL/Database, object-oriented languages, APIs, networks, operating systems, scripting, Java, Python, and Ansible, as well as experience with one of the Monitoring tools (such as PRTG, Datadog, or Nagios).
• Ideal candidates will additionally have knowledge of FIX protocol , and experience in financial application support and software implementation.

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

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Posted On: 05 Sep, 2024

Type: Permanent

Job Category: IT Product Support

Job Purpose:
The primary objective of the job is to provide L1/L2 support and assistance for Treasury (Front Office), Middle Office and Treasury & Investment Operations departments. The specialist is expected to develop customization and administer the application environment.

Key Accountabilities:

• Clarify, analyze & resolve incidents reported by the business users within defined SLA.
• Report the bugs to the product vendor and obtain immediate fixes and solution.
• Provide workaround solutions wherever possible if the permanent fix takes time.
• Patching the environments, rebase the application by installing the MR.
• Extending or customizing the application using Java as per the business requirement.

Key Skills:

• Good understanding of Calypso product and its architecture.
• Good experience in post trade processing modules like workflow, task station, settlements, accounting, Nostro management, confirmations & advices, corporate actions etc.
• Good experience in Limits & Compliance module.
• Good understanding of cash products & derivatives.
• Good experience in development and administration.

Qualifications:

• Minimum Qualifications: Bachelor's Degree in Computer Science or any equivalent training.
• Certified Calypso application user/developer or any similar application (Murex).
• Experience: 3-5 years hands-on experience on Calypso application and related services from financial industry.

Language:

• Good communication skills both oral and written in English (Arabic is an advantage).

Thank you for applying!

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Overview

About nybl. We are developing an AI ecosystem that enables businesses, in any industry, to be able to deploy artificially intelligent solutions using both our platform and applications. Our mission is to develop science-based, physics-informed AI AI applications for the critical industries that humanity needs to survive and thrive.

By enabling brilliant people to solve pressing humanitarian, energy, scientific, and sustainability challenges, we’re proving the power of AI to make a global impact. Our vision is to democratize AI - unlocking the full depth and breadth of human potential through our suite of AI applications, a world-class ML framework, and platform that transforms data into actionable intelligence.

First-line technical support for Nybl’s SaaS customers, triage incoming service requests, resolve common issues, and escalate complex cases to L2/L3 Engineers

• Respond to support tickets via portal, email, and phone
• Perform initial triage: reproduce issues, gather logs, verify environment
• Resolve common issues (e.g., login failures, configuration errors, report exports)
• Escalate unresolved or high-severity cases to L2/L3 Service Engineers
• Maintain accurate documentation in the knowledge base
• Follow incident management workflows
• Communicate status updates to clients (especially during escalations)

• Bachelor’s degree in Computer Science, IT, or related field
• 2+ years in technical support, helpdesk, or SaaS operations
• Strong troubleshooting and communication skills (written & verbal)
• Experience with ticketing systems (e.g., Zendesk, FreshService, Jira)
• Familiar with Web applications, APIs, authentication (SSO, MFA), Cloud platforms (AWS, Azure) and SaaS architectures
• Basic understanding of DevOps tools (e.g., GitHub, Slack, CI/CD)
• Certification: ITIL, CompTIA A+, Google IT Support

Everything we do is for the good of others. Our people innovate, develop, deploy, and support incredible technology and software. We employ the best so we can be the best. We have no room for complacency or anyone willing to settle. Our success is driven by our team’s unquenchable thirst for innovation, creativity, and customer happiness. We go above and beyond every single day.

Our Culture We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support our team with benefits programs and perks that allow every nybler to do the best work of their life. From unlimited leave to the freedom to choose your own hours, we know our people have lives outside of nybl so we give them the flexibility they deserve.