5 Problem Solving Skills jobs in the United Arab Emirates
Customer Conflict Resolution Specialist
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As a Dispute Analyst, you will play a pivotal role in resolving customer disputes and ensuring a seamless user experience.
- Resolve customer complaints in a fair and professional manner
- Conduct thorough investigations into trading activity to prevent fraudulent behavior
- Develop and implement strategies to enhance customer service
- Utilize data analysis to identify areas for product improvement
- Serve as the voice of the customer across the organization
- Provide constructive feedback and coaching opportunities
- Regularly conduct customer and complainant surveys
- Share knowledge and best practices within the organization
- Minimum 1 year of experience in customer-facing roles or customer service
- Strong technical skills with ability to handle complex queries
- Exceptional written communication and active listening skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of blockchain, cryptocurrency, and P2P payments is beneficial
Pega CDH Decision Making Specialist
Posted 1 day ago
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Pega CDH Architect Position Summary
This role involves overseeing the end-to-end development of Pega CDH solutions in Agile environments. The successful candidate will possess strong analytical skills and excellent communication abilities.
Strategic Finance Leader – Data-Driven Decision Making
Posted 1 day ago
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The role of a Financial Planning Analyst is to drive strategic planning and performance management in a fast-growing IT distribution business. This position will play a critical part in driving financial insight across multiple vendors, product lines, and regions, enabling data-driven decision-making at all levels of the organization.
Key Responsibilities:- Lead the annual budgeting process across all business units and departments.
- Manage rolling forecasts for revenue, gross margin, operating expenses, and cash flow.
- Build robust financial models to evaluate revenue, cost of goods sold (COGS), and profitability by vendor, SKU, region, and channel.
- Analyze gross margin and profitability by product category, vendor, and customer segment.
- Track and interpret sales vs. forecast and identify root causes of performance variances.
- Support pricing strategy, promotional campaigns, and discount impact analysis.
- Develop and maintain Power BI dashboards and KPI scorecards for real-time visibility.
- Prepare monthly business review decks and performance reports for senior leadership and board-level meetings.
To be successful in this role, you will need:
- A degree in finance or a related field (CA / ACCA / CIMA / MBA).
- 5–10 years of experience in FP&A, financial modeling, and business analytics.
- Power BI certification is a strong plus.
- Experience in IT distribution or trading is preferred.
- Strong proficiency in financial modeling, forecasting, and data visualization.
- Ability to translate complex financial data into clear business insights.
- Experience in developing annual operating and capital budgets aligned with corporate strategy.
- Excellent communication, presentation, and cross-functional collaboration skills.
- Self-driven, organized, and capable of working both independently and in teams.
This role offers the opportunity to work in a dynamic and growing company with a talented team.
About Application ProcessIf you meet the criteria and are enthusiastic about the role, we welcome your application.
Academic Leader in Data Driven Decision Making
Posted 1 day ago
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The role of Adjunct Lecturer in Business Analytics requires an academic and/or practitioner with in-depth knowledge of business analytics, data science, statistics, and related fields.
Key Responsibilities- Lead the development and review of curricula and programmes through liaison with colleagues in Dubai and London.
- Ensure the curriculum is at the forefront of knowledge and reflects the latest research insights and materials.
- Develop innovative approaches to learning and teaching, including coaching and developing others in teaching methods and practice.
- Deliver high-quality teaching to students at undergraduate and postgraduate levels.
- Liaise closely with teaching, technical, and administrative staff to ensure a quality teaching and learning environment.
- Postgraduate qualifications in Business Analytics, Data Science, Statistics, or a related field.
- Proficiency in statistical analysis tools and software such as R, Python, SAS, or SPSS.
- Familiarity with data visualization tools like Power BI and Tableau.
- Knowledge of database querying languages like SQL.
- Evidence of competence in the fields mentioned above and a track record of research outputs, normally of high international standing.
Critical Thinking Engineer
Posted today
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Job Title: Critical Thinking Engineer
Job Description:Bridging field operations with engineering, sales and client teams requires an engineer who can bridge gaps between different disciplines.
The critical thinking engineer is responsible for the design, execution and analysis of coiled tubing (CTD) jobs. This includes the use of CTD modeling software to analyze well data and client objectives and design job programs that meet specific requirements.
Key responsibilities include pre-job engineering & design, operational support and post-job analysis & reporting.
- Perform simulations and risk assessments using CTD modeling software.
- Provide real-time technical support during job execution, including troubleshooting and optimization.
- Conduct detailed post-job reviews, including performance metrics, lessons learned, and tool performance.
- Bachelor's degree in Petroleum Engineering, Mechanical Engineering or related field.
- 3–5 years of experience in Coiled Tubing or Well Intervention engineering roles.
- Hands-on experience with CTD modeling tools and downhole tool design.
- Familiarity with drilling dynamics, wellbore hydraulics and real-time data interpretation.
- Strong analytical and problem-solving skills.
- Effective communicator with the ability to explain complex technical concepts.
- Proficient in engineering software and Microsoft Office Suite.
- Team-oriented with a proactive approach to field support and client engagement.
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