13 Process Improvement Specialist jobs in the United Arab Emirates

Job Overview and Purpose:

• Facilitate client meetings to gather business and functional requirements.
• Develop and design end-state Service Management processes, procedures, and work instructions based on gap analysis and requirements.
• Create user stories in Requirement Traceability Matrices and/or Functional/Business Requirement Specifications.
• Present and seek approval for functional and process designs from client leadership/stakeholders.
• Conduct data analysis and generate reports to evaluate the effectiveness of process improvements.
• Communicate new processes and changes to stakeholders to ensure successful adoption.
• Develop process maps, workflows, and procedures for current and future state processes.
• Help develop test strategies and plans for various testing phases.
• Collaborate with team members to enhance process improvement methodologies.
• Support ongoing process improvement initiatives and build strong relationships with clients based on quality and accuracy.

Key Performance Indicators (KPIs):

• Achieve 100% chargeability annually.
• Ensure zero escalations from projects.
• Complete at least one Certification in IT Service Management (CIS) per year.
• Earn five micro-certifications annually.
• Obtain five sales/pre-sales certifications per month.
• Maintain customer satisfaction ratings of 4.2/5 across projects.

Required Skills and Qualifications:

• Fluency in Arabic.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• ITIL Foundation certification.
• Experience with ITSM tools like ServiceNow, BMC Remedy, HP Service Manager.
• Knowledge of business process consulting within application, business, or IT service management.
• Strong communication, problem-solving, strategic, and analytical skills.

Personal Attributes and Behavioral Competencies:

• Ability to build effective relationships with stakeholders and work independently or collaboratively.
• Experience working with client executives at operational levels.
• Ability to work under pressure, prioritize, and delegate effectively.
• Strong negotiation skills to achieve mutually beneficial outcomes.

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The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team . Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How you'll make an impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Experience Senior Management

Job function Quality Management

Contract Regular

Publication date 2025-07-16

Reference number R0093678

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We are seeking a skilled and motivated specialist to join our team, primarily focused on implementing planning solutions. This role is ideal for professionals with a strong background in business processes and optimization who are passionate about delivering value through tailored systems.

Responsibilities:

• Consult and Implement: Work with clients to understand their business needs, translate customer requirements into use cases and functional/technical specifications, and implement planning solutions to drive operational excellence.
• Collaborate with solution architects, developers, and project managers to ensure successful solution delivery.
• Conduct workshops, gather business requirements, and validate proposed processes.
• Configure logic and support users through testing and go-live phases.
• Provide ongoing support and identify areas for improvement post-deployment.

Requirements:

• Master's degree in computer science, engineering, econometrics, or equivalent.
• Minimum 2 years of hands-on experience with planning solutions.
• Business consultant skills for IT solutions, translating business requirements into technical solutions, passion for technology and IT background.
• Excellent communication skills, team player, innovative, enthusiastic, proactive, flexible mindset, passionate to take in and share constructive feedback.
• Rapid adoption of new knowledge, practices, and processes.
• Natural strong customer focus and problem-solving oriented.
• Fluent in English is mandatory.
• Willingness to travel.
• Proven experience in the supply chain IT landscape will be an added advantage.
• Fluency in Arabic is a plus.
• Experience in airport and/or rail operations is a plus.

Seniority level : Entry level

Employment type : Full-time

Job function : Management and Manufacturing

• Develop and implement process control systems to optimize refinery operations.
• Maintain and troubleshoot existing control systems to ensure efficient and safe operation.
• Collaborate with cross-functional teams to identify opportunities for process improvement.
• Provide training and support to PCS technicians in respective areas.
• Ensure that process control systems are following and maintaining high standards for Cyber Security to secure Refinery assets & production and data.
• Drives a culture of continuous improvement and innovation.

• Bachelor's Degree in Engineering or equivalent.
• 6-8 years experience in Control Engineering in the Petrochemical Industry.

• Opportunity to work in a dynamic and innovative environment.
• Collaborative and supportive team.
• Professional development and growth opportunities.

Job Title: Process Optimization Specialist

We are seeking an experienced Process Optimization Specialist to lead the design, development, and implementation of ARIS architecture for process modelling and optimization. The ideal candidate should possess extensive knowledge in ARIS best practices, ensuring the platform is utilized to its full potential.

Main Responsibilities:

• Lead cross-functional teams to understand business requirements and align them with ARIS capabilities to create efficient and effective solutions.
• Analyse existing business processes to identify improvement opportunities, particularly in the digital domain.
• Design and implement process re-engineering initiatives, focusing on enhancing efficiency, reducing redundancy, and optimizing resource utilization.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.
• A minimum of 5 years of experience in ARIS architecture, implementation, and design.
• Proven track record of process re-engineering in digital initiatives, preferably within the banking sector.
• In-depth knowledge of banking operations and UAE regulations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and lead cross-functional teams.
• Strong attention to detail and commitment to delivering high-quality results.

Qualifications

• Proficiency in ARIS software and tools.
• Experience with process mapping and analysis.
• Knowledge of banking regulations and compliance.

The successful candidate will have the opportunity to work on exciting projects, develop their skills, and contribute to the growth of our organization.

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

As a Business Process Improvement & Reengineering Specialist, you will play a crucial role in analyzing and improving our organization's business processes to drive efficiency and enhance overall performance. You will be part of the management team and report to the General Manager. In this role, you will collaborate with various teams across the company, to identify areas for improvement and implement solutions.

Your role as a Business Process Improvement and Reengineering Specialist at will contribute to the company's growth and development by streamlining processes, improving operational efficiency, and driving continuous improvement.

Key Responsibilities

• Interact with all levels of management and conduct and document in-depth analysis of existing business processes to identify inefficiencies and bottlenecks.
• Develop and implement strategies for process improvement, considering both operational and technological solutions.
• Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
• Utilize data analysis tools and techniques to identify trends, patterns, and areas of improvement.
• Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
• Provide training and guidance to employees on new processes and best practices.
• Stay up-to-date with industry trends and advancements in business process reengineering methodologies.
  
  

• Bachelor's or Master's degree in Business Administration, Management Information System, or any related field.
• 8-10 years of progressive experience in business analysis, business process reengineering or process improvement roles.
• Demonstrated track record of reengineering business processes and driving adoption across organization/department.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions.
• Experience of implementing continuous improvement processes.
• Clear understanding of business process streamlining methodologies.
• Proficiency in process mapping and modeling tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of Lean Six Sigma methodologies and other process improvement frameworks is preferred.
  
  

• Increased efficiency and productivity in business processes.
• Reduction in process cycle time and lead time.
• Improved quality and accuracy of deliverables.
• Enhanced customer satisfaction and experience.
• Cost savings and resource optimization.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Household Services

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Ajman, Ajman Emirate, United Arab Emirates 5 months ago

Ajman, Ajman Emirate, United Arab Emirates 8 months ago

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An Operations Executive plays a crucial role in overseeing the day-to-day activities of an organization, ensuring that business operations run smoothly and efficiently.

They are pivotal in coordinating various departments, optimizing processes, and implementing effective strategies to achieve organizational goals.

The Operations Executive serves as a bridge between upper management and employees, helping to align the vision and mission of the company with actual operational practices.

In this dynamic role, they identify areas for improvement, ensure compliance with regulations, and drive productivity enhancements.

• Develop and implement operational strategies to enhance productivity and efficiency.
• Coordinate with departments to align operations with overall business objectives.
• Monitor daily operations and maintain smooth workflow within the organization.
• Analyze data to identify areas for improvement and recommend solutions.
• Ensure compliance with industry regulations and company policies.
• Oversee recruitment, training, and evaluation of operations staff to maintain high performance.
• Collaborate with senior management to develop business development plans and growth strategies.
• Prepare reports on operational performance for senior management.
• Optimize resource allocation to maximize productivity and minimize costs.
• Develop crisis management plans and implement measures to mitigate operational risks.

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in an operations management role, preferably in a similar industry.
• Strong analytical skills with data analysis ability.
• Excellent leadership skills with experience managing diverse teams.
• Outstanding communication and interpersonal skills.
• Proficiency in operations management software and Microsoft Office Suite.
• Excellent problem-solving abilities and strategic mindset for business growth.

As a key member of our organization, you will play a vital role in driving business success through comprehensive analysis and documentation. This position involves gathering requirements, conducting gap analyses, and preparing clear, actionable documentation to support solution delivery.

Key Responsibilities:

• Conduct thorough requirement-gathering sessions, interviews, and workshops to ensure accurate understanding of business needs.
• Analyze and document current and future business processes using BPMN methodologies.
• Develop well-structured BRDs, FRDs, use cases, user stories, and acceptance criteria to facilitate effective solution development.
• Design wireframes, mockups, and user flows to visually communicate features and functionality.
• Define MVP scopes and break down epics into manageable backlog items to optimize solution delivery.
• Collaborate closely with developers to clarify business logic and constraints, ensuring seamless integration of solutions.
• Review test cases and support UAT, defect tracking, and validation processes to ensure high-quality solutions.
• Manage requirement changes and maintain version control to minimize errors and delays.
• Lead stakeholder walkthroughs and demos to confirm requirement fulfillment and ensure stakeholder satisfaction.
• Prepare SOPs, user manuals, and onboarding materials to support smooth solution adoption and usage.
• Contribute to RFPs, RFQs, and bid evaluations to inform strategic business decisions.
• Ensure consistent communication with stakeholders and project teams to foster a collaborative work environment.
• Participate in Agile ceremonies and support cross-functional alignment to drive business agility and innovation.
• May mentor junior analysts to develop their skills and expertise.

• Bachelor's degree in a relevant field such as Business Administration, Management, or Information Systems.
• Business Analysis certification (e.g., CCBA, BPMN); Scrum certification is an asset.

• Minimum 2–5 years of experience in business analysis with exposure to Agile practices.

• Strong analytical, communication, and documentation skills to effectively capture and convey business requirements.

• Proficiency in Jira, MS Office, Visio, and understanding of Software Development Life Cycle (SDLC) principles.

• Detail-oriented, adaptable, and team-focused to thrive in a dynamic and fast-paced environment.

• Fluent in English (written and spoken). rfluent professional in the following areas: collaboration, leadership, big-picture thinking, process improvement, problem-solving and interpersonal.

We are seeking a seasoned operations leader to join our team. As an operations manager , you will be responsible for building and scaling our core operational capabilities.

This is a critical role for our next phase of growth, requiring both strategic thinking and a strong bias for action. You will work closely with leadership and cross-functional stakeholders to design and implement foundational workflows that support product delivery, customer experience, and regulatory readiness.

You will be expected to lead from the front—rolling up your sleeves to solve problems, introduce systems, and help us transition from reactive to proactive in how we operate.

• Design and Implement Operational Processes: Develop and execute core operational processes across the business (e.g., product launch workflows, partner onboarding, payments, reconciliation, KYC/AML screening, compliance support).
• Operational Systems and Tools: Implement and manage operational systems and tools (e.g., workflow automation platforms, CRM/helpdesk tools) to support scalable and efficient execution.
• Operational Dashboards: Build and maintain operational dashboards to monitor key metrics, track process health, and surface issues proactively.
• Daily Operational Execution: Own daily operational execution, ensuring consistency, accuracy, and efficiency across internal systems and external partner interactions.
• Operational Bottlenecks: Identify and resolve operational bottlenecks, inefficiencies, and risk areas by introducing scalable solutions and process optimization strategies.
• Standard Operating Procedures: Establish and document Standard Operating Procedures (SOPs) for critical business functions to support knowledge sharing and continuity.
• Cross-Functional Collaboration: Act as a cross-functional connector, collaborating closely with Product, Tech, Customer Service, Compliance, and external vendors to deliver operational readiness.
• Audits and Compliance: Support audits and compliance requirements, ensuring operational processes align with regulatory expectations and internal controls.
• Operational KPIs: Track and report on operational KPIs, incidents, and process performance metrics, using insights to drive continuous improvement and business optimization.
• Team Management: Lead and mentor an Operations Associate (and future hires), helping to build out the function as the organization scales.
• Go-to-Market Initiatives: Support go-to-market and product launch initiatives, ensuring operational dependencies are identified and executed on time.

• Foundational Operational Model: Stand up a foundational operational model to be cross-utilized across the business (e.g., payments, compliance workflows, onboarding).
• SOPs Development: Build and document core SOPs, tailoring them to priority entity specifics.
• SLA Modelling: Support with SLA modelling across priority entities.
• Operations Team Onboarding: Onboard an Operations Associate to build the foundations of your future team.
• Cross-Functional Alignment: Drive cross-functional alignment to support the go-live of key products.
• Operational Reporting: Introduce a basic but effective operational reporting cadence.

• Experience: 5-8 years of experience in operations or business operations roles—ideally in fintech, digital assets, web3, tech startups, or other fast-paced, high-growth environments.
• Proven Track Record: Proven track record of building and scaling operational processes from the ground up, with a strong sense of ownership and bias for action.
• Operational Systems: Experience implementing and managing operational tools and systems, such as workflow automation platforms, CRM/helpdesk tools.
• Data Fluency: Strong analytical skills with the ability to work with data, create reports, and build dashboards to track operational performance.
• Cross-Functional Environment: Comfortable working in a cross-functional environment, collaborating with Product, Tech, Compliance, Customer Service, and external vendors.
• Problem-Solving: Excellent problem-solving skills, with the ability to prioritize, think critically, and make decisions in a high-ambiguity, fast-moving context.
• Communication: Strong communication and documentation skills; able to create clear SOPs, training materials, and process maps.
• Compliance: Familiarity with compliance-sensitive operations such as KYC/AML screening, payments, reconciliation, or liquidity management is a strong advantage.
• Mentorship: Experience managing or mentoring junior team members is a plus.

• Adaptability: Comfortable navigating ambiguity, shifting priorities, and rapid change in a startup environment.
• Bias for Action: Takes initiative, moves quickly, and thrives in an environment with limited structure or guidance.
• Problem-Solving: Approaches challenges with curiosity and logic; identifies root causes and implements sustainable solutions.
• Cross-Functional Collaboration: Works effectively with multiple stakeholders (Product, Tech, Customer Service, Compliance) to drive aligned outcomes.
• Ownership & Accountability: Takes full responsibility for outcomes; follows through on commitments and drives progress independently.
• Clear Communication: Communicates clearly and effectively across written and verbal formats, especially when explaining complex processes or updates to stakeholders.
• Customer & Partner Focus: Keeps user and partner experience top-of-mind when designing and improving operations.

• Bachelor's Degree: Bachelor's degree in business administration, Operations Management, Engineering, Finance, or a related field.
• Data Analytics: SQL or Data Analytics certifications (e.g., Google Data Analytics, Tableau, Looker) for strong data fluency and dashboard/report-building capability.
• Compliance Or Risk: Nice to have but not essential - Compliance or Risk certifications (e.g., CAMS, ICA, CFCS), particularly useful in fintech or regulated industries where operations touch on KYC, AML, or audit processes.

• Competitive Pay: Competitive pay.
• Discretionary Bonus: Discretionary bonus.
• Comprehensive Healthcare: Comprehensive healthcare.