38 Process Improvement Specialist jobs in the United Arab Emirates

Our company is a leading property portal in the MENA region, offering advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers.

We facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As a customer-obsessed, data-driven Operational Excellence Analyst, you will play a key part in driving quality and performance across our contact center operations.

Key Responsibilities:

• Conduct regular quality assessments of customer interactions across multiple channels.
• Design and implement robust quality scorecards to evaluate and improve agent performance.
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards.
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics.
• Identify patterns and root causes behind performance gaps or customer pain points.
• Translate data sets into actionable insights and dashboards that guide decision-making.
• Present findings and recommendations to internal stakeholders, including senior leadership.
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations.
• Collaborate with HR and the Training team to address performance gaps and skill-building needs.
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance.
• Develop, maintain, and evolve playbooks and process guides that support CX teams.
• Support cross-functional initiatives to improve CX processes, tools, and systems.

Required Skills and Qualifications:

• Bachelor's degree in Business, Operations, Analytics, or a related field.
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles.
• Experience with QA tools and systems.
• Excellent communication, coaching, and presentation skills.
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar.

Benefits:

• A dynamic and fast-paced work environment.
• The opportunity to make a meaningful impact on our customers' lives.
• A competitive salary and benefits package.

Others:

• A customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset.
• Strong collaboration and teamwork abilities.

As a key member of our team, you will be responsible for driving business growth through continuous process improvement initiatives. This involves establishing project plans, resources, and budgets, as well as assigning tasks and managing vendor relationships.

You will also gather and analyze business requirements, define processes into project specifications, and track progress to deliverables. Your strong analytical skills and ability to work with multiple stakeholders will be essential in this role.

• Develop and implement process improvements to meet business needs
• Establish project plans, resources, and budgets
• Gather and analyze business requirements
• Track progress and deliverables

We are seeking a highly goal-driven individual with at least 4 years of experience in a similar role within financial services. You should have excellent interpersonal and communication skills, with the ability to work well under pressure and manage multiple projects simultaneously.

• At least 4 years of experience in a similar role within financial services
• Excellent interpersonal and communication skills
• Ability to work well under pressure and manage multiple projects

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development

We are seeking an ERP business process improvement specialist to oversee the revamping of business processes from a technology perspective and adapt our client's IT needs to improve. The successful candidate will have at least five years of functional expertise within HR, SCM, and Finance modules.

Business Intelligence Specialist Role

We are seeking an experienced professional to drive business outcomes through specialized applications.

About the Job:

This is a unique opportunity for a highly skilled Business Analyst with expertise in Payments Domain.

The ideal candidate will have a strong understanding of banking principles, particularly in payments within the UAE, as well as experience with salary processing and payments processing.

Main Responsibilities:

1. Develop effective change management strategies to meet business needs.
2. Utilize Microsoft applications to analyze data and inform business decisions.
3. Communicate complex information to multiple stakeholders effectively.
4. Independently manage project requirement gathering and coordination.
5. Collaborate with teams to achieve business objectives.

Key Skills:

• Banking knowledge, specifically in payments within the UAE.
• Salary processing and payments processing expertise.
• Microsoft application skills.
• Strong analytical and communication skills.

Work Environment:

The successful candidate will be required to work between our offices in Dubai and Ras Al Khaimah.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. We are looking for a Program Manager to join the Turkish Operations team to help delight our Turkish customers. The position requires an individual who can lead in an often-ambiguous environment. It requires business judgment, relationship management, and analytical thinking to meet project delivery goals. It will require close collaboration with cross-functional teams internally, technical and external partners at all levels up to senior leadership. Key job responsibilities
1- Lead, own and control operations projects/programs roadmap, coordinating internal teams as well as working with external partners/contractors 2- Be responsible for delivering the key metrics, reporting progress, growth and performance of the projects as well as on-time execution and launches 3- Prepare and execute regular program updates to senior management on a weekly and monthly basis. 4- Work very closely with Business, Tech and other teams to design and deploy new solutions while being critical to challenge stakeholders and prioritize projects within Roadmap 5-Demonstrate Operational Excellence, drive continuous improvement and best practices with a focus on outcome for our customers About the team
The TR Ops Integration team drives performance improvement across the TR ops network by rolling out software tools, running and coordinating selected cross-functional projects, and by being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT-x), Customer services (CS), Retail, Vendor Operations, Transportation, Supply Chain and FC Support teams.
BASIC QUALIFICATIONS

- Proven problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropriate action
- Experience handling multiple projects and prioritize accordingly
- A proven team player with a hands-on team-oriented attitude;

- Hands-on experience with medium to high complexity SQL queries
- Able to take ownership of work, implement change, and demonstrate a problem solving approach;
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 27, 2025 (Updated 1 day ago)

Posted: May 21, 2025 (Updated about 1 month ago)

Posted: May 13, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We are seeking a highly skilled Network Losses Program Manager to join our team. This is an exciting opportunity for a professional with experience in program management, process improvement, and stakeholder engagement. As a Network Losses Program Manager, you will be responsible for developing and implementing initiatives aimed at reducing network losses arising from concessions.

The ideal candidate will have a strong background in project management, data analysis, and communication. They should possess excellent problem-solving skills, be able to work effectively in a fast-paced environment, and have experience working with cross-functional teams. Additionally, they should have a proven track record of driving process improvements and achieving results-oriented goals.

This role requires the ability to travel across regions, conduct Kaizen activities, and implement best practices from other markets. The successful candidate will have a Bachelor's degree and at least 3 years of experience in program or project management, with a focus on process improvement and stakeholder engagement.

1. Develop and implement initiatives to reduce network losses arising from concessions.
2. Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
3. Partner with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance P0s and tools aimed at tracking/improving compliance misses that lead to losses in addition to improving the accuracy of loss reporting.
4. Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
5. Lead WBRs and regularly report progress, challenges, and opportunities in network loss reduction to senior leadership.
6. Adapt and implement best practices from other markets to local marketplaces.

1. 3 years of program or project management experience.
2. 3 years of working cross-functionally with tech and non-tech teams experience.
3. 3 years of defining and implementing process improvement initiatives using data and metrics experience.
4. Bachelor's degree.
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
6. Experience defining program requirements and using data and metrics to determine improvements.
7. 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
8. 3 years of driving process improvements experience.
9. Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
10. Experience building processes, project management, and schedules.

We offer a competitive salary range and a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our inclusive culture empowers employees to deliver the best results for our customers.

Bachelor of Business Administration(Management) is required for this role.

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Overview

We are seeking a highly skilled Operations and Control Specialist to join our team.

Key Responsibilities

• Ensure operational integrity, compliance, and risk management across front-line activities.
• Oversee daily operational processes, identify process gaps, and recommend improvements.
• Manage end-to-end incident reporting, escalation, and documentation.
• Perform regular risk assessments to highlight operational vulnerabilities.
• Work closely with Finance and Compliance to generate reports, support audits, and meet regulatory requirements.
• Track the effectiveness of operational controls and contribute to a culture of continuous improvement.

Skills Required

• Strong understanding of operational risk and compliance principles.
• Excellent analytical and problem-solving skills with the ability to interpret data and recommend actions.
• Proficiency in preparing clear, data-driven reports for internal and external stakeholders.
• Experience working in high-volume, fast-paced operational environments.
• High level of integrity and attention to detail.
• Ability to influence cross-functional teams and drive accountability.

Qualifications Required

• Bachelor s degree in Business, Risk Management, Operations, or a related field.
• Experience in compliance, operations control, or audit is highly desirable.

Working Conditions / Environment

• Abu Dhabi

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop your career in a growing organization.

Job Details

Role Level: Entry-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Industry: Entertainment, Recreation, Theme Parks

Keywords

• Operations and Control Specialist

Administrative Operations Manager - Process Improvement Specialist

The Office of Enrollment Management seeks an Administrative Operations Manager to develop and implement a comprehensive Standard Operating Procedure (SOP) manual. The successful candidate will be responsible for reviewing existing processes, policies, and procedures within Enrollment Services units.

1. Develop process flowcharts, presentations, checklists, guides, manuals, contracts, and guidelines to support SOP implementation.
2. Maintain archives to allow staff to review and update SOPs reflecting changes in policy, technology, or regulations.
3. Collaborate with enrollment staff and administrative units to gather input and ensure correlation across functions.
4. Document quality control measures and performance metrics for enrollment operations.

• Bachelor's degree in Public Administration, Business Administration, Educational Administration, or related fields.
• Minimum 3 years of experience in a similar role.
• Knowledge of accreditation and compliance standards in higher education advantageous.
• Experience in process development and documentation.
• Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint.
• Technical writing skills.
• Excellent written and verbal communication skills.

This is an exciting opportunity for an experienced professional to join our team and make a meaningful contribution to the development of our Standard Operating Procedure (SOP) manual.

The selected candidate will have the opportunity to work with cross-functional teams and contribute to the improvement of our business processes.

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The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team . Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How you'll make an impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame-
  work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.

Experience Senior Management

Job function Quality Management

Contract Regular

Publication date 2025-07-16

Reference number R0093678

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.