27 Process Improvement Specialists jobs in Dubai

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

The role of Assistant Manager involves taking on key responsibilities that include analyzing and mapping processes, standardizing and documenting accounting close processes, tracking KPIs, and ensuring compliance with policies.

The successful candidate will collaborate with teams to support automation initiatives, conduct UAT testing, and promote best practices across finance teams.

This is an exciting opportunity to step into a mid-senior level position in Project Management, Finance, and Accounting/Auditing, and be part of a dynamic and diverse team committed to creating an empowered workforce for the future.

• Map processes to identify inefficiencies and improvement areas
• Standardize and document key accounting close processes
• Track R2R KPIs such as close timelines and reconciliation status
• Perform root cause analysis on performance gaps and drive corrective actions
• Ensure compliance with accounting policies and audit requirements
• Collaborate with teams

• 4–6 years of experience in Finance Operations or Shared Services
• Proven involvement in process improvement and KPI tracking
• Solid understanding of GL accounting, journal entries, intercompany transactions, fixed assets, and reconciliations
• Ability to interpret complex financial data, drive actionable insights, and automate performance reporting
• Certifications such as Lean Six Sigma preferred

This pivotal role plays a central part in driving continuous improvement initiatives and implementing quality management frameworks across the organization.

The Business Excellence Manager spearheads process optimization, ensures compliance with international standards such as ISO and EFQM, and collaborates with cross-functional teams to enhance overall business performance.

• Develop and execute a comprehensive Business Excellence strategy aligned with the organization's objectives.

• Lead efforts in process mapping, journey mapping, reengineering, and gap analysis to identify opportunities for enhancement.
• Develop and implement action plans to address process inefficiencies and improve organizational workflows.

• Facilitate the application, certification, and maintenance of ISO standards and the EFQM Excellence Model across business units.

• Manage and coordinate the preparation of award submissions, ensuring compliance with excellence criteria and timelines.

• Partner with teams across departments, including Legal, Finance, and Operations, to foster a culture of continuous improvement and innovation.

• Support internal and external audits to ensure compliance with quality and operational standards.

• Track, analyze, and report on key performance indicators (KPIs) related to process and business performance excellence.

• Provide expert guidance on process mapping, journey mapping, and gap analysis techniques.
• Share insights and implement best practices to align with global quality standards.

Required Qualifications

• Bachelor's degree in Business Administration, Quality Management, or a related field is preferred.

• Relevant certifications in quality management or process improvement (e.g. Six Sigma, Lean, ISO, EFQM) are advantageous.

• A minimum of 5 years of experience in quality management or business excellence roles is required.
• Prior experience in consulting or managing large-scale process improvement projects is beneficial.

• Strong knowledge of process mapping, journey mapping, reengineering, and gap analysis is essential.
• Proficient in quality frameworks such as ISO standards and EFQM Excellence Model is desirable.

• Excellent communication and collaboration skills to engage with cross-functional teams are crucial.
• Strong analytical, problem-solving, and project management capabilities are necessary.

As a seasoned Business Transformation Professional, you will be at the forefront of driving change across organizations. With a minimum of 2 years of experience in business consulting, strategy, or process improvement, you will collaborate with cross-functional teams to design and implement innovative solutions that optimize performance and create measurable business value.

• Analyze current business processes and identify areas for improvement and transformation.
• Conduct workshops, interviews, and data analysis to understand organizational challenges and objectives.
• Develop strategic transformation plans, roadmaps, and process optimization models.
• Support change management efforts including stakeholder engagement, training, and communication.
• Collaborate with business units and technical teams to implement changes and measure outcomes.
• Present recommendations and reports to senior management and client stakeholders.
• Monitor and track the success of transformation initiatives using KPIs and feedback loops.

• Bachelor's degree in Business Administration, Management, Engineering, or related field.
• Minimum of 2 years of experience in business consulting, strategy, process improvement, or related roles.
• Strong analytical skills with experience in data interpretation and business case development.
• Familiarity with business process modeling tools (e.g., Visio, Lucidchart) and project management software.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Competitive salary and performance bonuses.
• Flexible work environment (Remote/Hybrid options).
• Opportunities for professional growth and learning.
• Collaborative and inclusive company culture.
• Health and wellness benefits.

A high-performing business analyst is required to join our team in Dubai, UAE.

• Improving business processes within the Core Banking department by analyzing and developing solutions.
• Collaborating with systems analysts and programmers to design and develop business systems.
• Tracking and documenting changes to business specifications effectively.
• Creating user documentation, instructions, procedures, and training materials for successful onboarding.

• Bachelor's degree in Computer Science, MIS, Engineering, or a related technical field is essential.
• Minimum of 6 years of experience in the banking industry, preferably in an IT department, with a proven track record of success.
• Excellent experience in analysis/testing of SMS Banking, Call Center Application, IVR, Online and Mobile Banking is necessary.
• Strong knowledge of Equation/Core Banking systems and Open Banking APIs is preferred.

• Excellent oral and written communication skills in English are essential.
• Ability to work in a deadline-oriented environment with excellent time management skills.
• Business process analysis and mapping skills are highly valued.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. We are looking for a Program Manager to join the Turkish Operations team to help delight our Turkish customers. The position requires an individual who can lead in an often-ambiguous environment. It requires business judgment, relationship management, and analytical thinking to meet project delivery goals. It will require close collaboration with cross-functional teams internally, technical and external partners at all levels up to senior leadership. Key job responsibilities
1- Lead, own and control operations projects/programs roadmap, coordinating internal teams as well as working with external partners/contractors 2- Be responsible for delivering the key metrics, reporting progress, growth and performance of the projects as well as on-time execution and launches 3- Prepare and execute regular program updates to senior management on a weekly and monthly basis. 4- Work very closely with Business, Tech and other teams to design and deploy new solutions while being critical to challenge stakeholders and prioritize projects within Roadmap 5-Demonstrate Operational Excellence, drive continuous improvement and best practices with a focus on outcome for our customers About the team
The TR Ops Integration team drives performance improvement across the TR ops network by rolling out software tools, running and coordinating selected cross-functional projects, and by being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT-x), Customer services (CS), Retail, Vendor Operations, Transportation, Supply Chain and FC Support teams.
BASIC QUALIFICATIONS

- Proven problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropriate action
- Experience handling multiple projects and prioritize accordingly
- A proven team player with a hands-on team-oriented attitude;

- Hands-on experience with medium to high complexity SQL queries
- Able to take ownership of work, implement change, and demonstrate a problem solving approach;
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 27, 2025 (Updated 1 day ago)

Posted: May 21, 2025 (Updated about 1 month ago)

Posted: May 13, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history.
We are looking for a Program Manager to join the Turkish Operations team to help delight our Turkish customers. The position requires an individual who can lead in an often-ambiguous environment. It requires business judgment, relationship management, and analytical thinking to meet project delivery goals. It will require close collaboration with cross-functional teams internally, technical and external partners at all levels up to senior leadership.
Key job responsibilities
1- Lead, own and control operations projects/programs roadmap, coordinating internal teams as well as working with external partners/contractors
2- Be responsible for delivering the key metrics, reporting progress, growth and performance of the projects as well as on-time execution and launches
3- Prepare and execute regular program updates to senior management on a weekly and monthly basis.
4- Work very closely with Business, Tech and other teams to design and deploy new solutions while being critical to challenge stakeholders and prioritize projects within Roadmap
5-Demonstrate Operational Excellence, drive continuous improvement and best practices with a focus on outcome for our customers
About the team
The TR Ops Integration team drives performance improvement across the TR ops network by rolling out software tools, running and coordinating selected cross-functional projects, and by being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT-x), Customer services (CS), Retail, Vendor Operations, Transportation, Supply Chain and FC Support teams.

- Proven problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropriate action
- Experience handling multiple projects and prioritize accordingly
- A proven team player with a hands-on team-oriented attitude;

- Hands-on experience with medium to high complexity SQL queries
- Able to take ownership of work, implement change, and demonstrate a problem solving approach;
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 27, 2025 (Updated 1 day ago)

Posted: May 21, 2025 (Updated about 1 month ago)

Posted: May 13, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Key Responsibilities for this Sales Operations Manager role include administering CRM platforms, ensuring data accuracy and process compliance.

The ideal candidate will implement CPQ best practices to streamline quoting, pricing, and approval workflows, collaborating with Salesforce development teams to enhance the lead-to-cash process and automate key workflows.

Additionally, they will evaluate and implement new tools and technologies to improve productivity and forecasting accuracy, and collaborate with Sales and IT teams to ensure seamless integration and user adoption of sales tools.

Designing Scalable Sales Processes

This Sales Operations Manager will design, implement, and continuously improve scalable sales processes and workflows, monitoring pipeline health, conversion rates, and sales velocity to identify areas of improvement.

They will present regular performance reviews to leadership and recommend actions based on data-driven insights, fostering a culture of performance, accountability, and innovation.

Cross-Functional Collaboration

As a liaison between Sales, Marketing, Finance, FP&A, Billing, and Client Success, this Sales Operations Manager will ensure alignment on goals and processes, coordinating sales enablement initiatives including onboarding, training, and resource development.

They will also lead and mentor a team of Sales Operations Analysts or Specialists, preparing them to become subject matter experts and contribute to strategic decision-making.

Support for Planning & Forecasting

This Sales Operations Manager will collaborate with Finance and FP&A teams to support annual planning, forecasting, and performance tracking, providing data-driven insights and reporting to aid in strategic decision-making.

They will assist in territory mapping and quota modelling as needed, demonstrating analytical and problem-solving skills with a data-driven mindset.

Experience / Competences

Minimum Bachelor's degree is required.

Proven expertise in Salesforce CPQ and CRM administration, must understand salesforce architecture and best practices.

Demonstrated analytical and problem-solving skills with a data-driven mindset.

Excellent communication and collaboration abilities across cross-functional teams.

Understanding of sales processes and performance metrics.

Experience in managing or mentoring a team.

Extensive years of experience in a sales operations & leadership roles.

Familiarity with data analytics tools such as Power BI or Tableau.

Experience working in financial services or data analytics industry.

Benefits and Others

At our organisation, we believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background.

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere.

That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.

Key roles and responsibilities include implementing and optimizing Oracle HCM Cloud solutions to enhance human resources processes. You will engage with clients to gather and analyze business requirements, provide guidance on best practices, and conduct workshops and training sessions. Additionally, you will support data migration efforts, create documentation for configurations, processes, and user guides, troubleshoot and resolve issues, manage Oracle HCM Cloud modules and customizations, configure workflows and business processes, troubleshoot and resolve user issues, and generate and modify reports and dashboards.

• Bachelor's degree in Human Resources, Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in implementing and supporting Oracle HCM Cloud solutions.
• Strong knowledge of Oracle HCM Cloud modules and functionalities.
• Experience with HR processes and best practices in the context of Oracle HCM Cloud.
• Proficiency in data migration, integration, and reporting within the Oracle HCM Cloud environment.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to interact with clients and stakeholders.
• Ability to work both independently and collaboratively in a team environment.
• Oracle HCM Cloud certification is a plus.
• Experience with Agile methodologies is beneficial.
• Strong experience in Oracle HCM Cloud.
• Proficient in configuring HCM workflows and forms.
• Knowledge of HR domain and UAE labor laws.
• Arabic interface support capability.
• 5+ years of experience in Oracle Cloud HCM.
• Experience working with UAE government HR systems.

• Paid Time Off
• Training & Development
• Performance Bonus

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting