6 Process Improvement jobs in Abu Dhabi

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At Miral Experiences, we don't just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world's most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

Role Overview

Miral Experiences is seeking a detail-oriented and results-driven Senior Process Improvement Project Manager to join the Internal Compliance team. This role is critical in ensuring timely and effective implementation of actions stemming from compliance reviews and fraud investigations. The ideal candidate will work cross-functionally with department heads, compliance teams, and external auditors to drive accountability, mitigate risks, and enhance operational integrity.

Key Responsibilities

• Track and monitor all recommendations related to non-compliance and fraud
• Identify root causes and collaborate with department heads to implement corrective actions
• Develop realistic and effective action plans aligned with policies and procedures
• Lead or participate in steering committees to ensure timely delivery of complex initiatives
• Prepare progress reports for internal and external stakeholders
• Collaborate closely with the Senior Director to monitor and report on team deliverables

Qualifications & Experience

Education

• Essential: Bachelor's degree in a relevant field
• Desirable: Six Sigma Green or Black Belt

Experience

• Essential: 8–10 years of experience in any industry, ideally in an audit environment
• Desirable: Experience in risk management, compliance, or internal audit
• Strong attention to detail and organizational skills
• Exceptional time and work management
• Excellent presentation and communication skills (written and verbal)
• Conflict resolution and relationship development
• Strategic thinking and ability to build effective partnerships
• Proficiency in MS Word, Excel, PowerPoint, and Visio
• Experience leading teams or cross-functional initiatives

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we'd love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Legal, Project Management, and Strategy/Planning
• Industries Entertainment Providers

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED17,000.00-AED18,000.00 2 months ago

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Job Title: Business Process Consultant

We are seeking a highly motivated and experienced Business Process Consultant to join our team. In this role, you will support project delivery across various service portfolios assigned by management.

• Main Responsibilities:
• Support project teams in capturing project kick-off plans and creating presentations for meetings.
• Capture action items, owners, and delivery dates, as well as create document review trackers and work with the project teams to manage them.
• Collaborate with consultants in initial review of policies and procedures, and assist in developing initial drafts of policies, procedures, infographics, HLDs, RACIs, reports, and other deliverables.
• Ensure compliance with enterprise and SBU policies and direction, including cyber awareness training, project exposure flexibility, annual leave procedure compliance, timesheet compliance, internal surveys, calendar, and time management.
• Direct opportunities through the defined process at all times and participate in applicable team or enterprise meetings.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or Business field or equivalent; MBA or Master's degree in Computer Science, Engineering, Information Security is an advantage.
• 1+ years of experience in Information Security or Data Privacy.
• Hands-on familiarity with AI is a plus.

Benefits:

• Fully funded education programs for employees and their families.
• Comprehensive medical insurance and employee assistance program.
• Competitive salary and bonus structure.
• Flexible working hours and remote work options.

Others:

This role offers a unique opportunity to work on diverse projects, collaborate with a talented team, and contribute to the growth of our organization. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

A senior professional with expertise in business processes who leverages their knowledge to optimize operational efficiency through technological advancements. They collaborate with subject matter experts to identify areas for improvement and develop strategies that refine an organization's systems or software.

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting a Senior Officer - Business Process Delivery for our client based in Abu Dhabi, UAE.

Job Purpose:

To lead and execute KYC and Customer Due Diligence (CDD) processes for client onboarding and reviews, ensuring compliance with regulatory standards and internal policies (Insurance)

Job Responsibilities:

• Analyze and improve operational processes for efficiency and compliance.
• Prepare Business Requirement Documents (BRDs) and liaise with IT for implementation.
• Conduct process audits and User Acceptance Testing (UAT).
• Support system enhancements and ensure successful project rollouts.
• Maintain effective communication with internal departments and external vendors.
• Prepare MIS reports and dashboards for management review.
• Drive continuous improvement initiatives aligned with best practices.

Requirements:

• Bachelor’s Degree (minimum)
• Must have CAMS certification
• 5–7 years of relevant experience in business process delivery or operations in Insurance domain
• Bilingual (English/Arabic) required.

Job Title: Expert Business Process Analyst for ServiceNow Implementation

We are seeking a highly skilled and experienced business analyst to support the onboarding of the General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.

Key Responsibilities:

• Lead the analysis and documentation of business requirements for on boarding General Services into ServiceNow.
• Collaborate with cross-functional teams including IT operations and business stakeholders to define and refine processes, workflows, and service management practices.
• Design and implement best-practice solutions on the ServiceNow platform ensuring that the General Services stream aligns with organizational goals.
• Conduct workshops and meetings with stakeholders to gather, validate, and prioritize business requirements.
• Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.
• Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
• Support ServiceNow configuration and customization based on the requirements of the General Services stream.
• Oversee testing and ensure that the system meets business expectations.
• Provide training and user support to business users during and post-implementation phases.
• Ensure project timelines are met, managing risks and issues proactively.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
• Proven experience with ServiceNow, especially in ITIL processes.
• Strong understanding of ITIL processes, Service Management frameworks, and best practices.
• Ability to analyze complex business requirements and translate them into functional specifications.
• Strong communication, presentation, and stakeholder management skills.
• Experience in leading teams with the ability to mentor and guide junior business analysts.
• Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience in working with clients in the UAE or the Middle East region.
• Familiarity with Agile methodologies and project management.